Poor Business Practices at any_book
I ordered a book April 9 through Amazon.com from a seller known as any_book. They stated my order would ship same day via USPS. When I didn't receive my book by May 4, I sent an inquiry to the customer service department at any_book. They responded the next day stating that my order had been shipped and I should be patient because the mail can take 3 weeks. On May 7, I responded back stating that they should resolve my issue by May 18 or I would post a negative comment on Amazon. They didn't respond and I didn't get my book, so on May 19, I posted a negative comment on Amazon. I quickly received a response asking me to remove my negative comment so we could work together. I responded stating that I would remove my comment IF I received another shipment or a refund. They did neither and sent me a message stating "Sorry we couldn't work together". I posted several other pleas for a refund and have heard nothing from them. Today, 7/3, I filed a claim with Amazon to receive a refund.
If you read the comments by other customers, you will see DAILY occurrences of customers being charged and then not receiving merchandise or refunds. This seems to be a way of business for any_book. They have an 88% satisfaction rating over all. 12% of your customers not being satisfied is a HUGE percentage. And what's worse is that it seems to me their way of dealing with these unhappy customers is to simply ignore them. In my opinion, Any_book is a company that does not honor its commitments to customers and then leaves Amazon to clean up their messes.