NEW YORK -- 3 Amazon sellers are really the just ONE company. Any_book, The_ Book_Depository, Best_Bargain_Books3.
BOOK #1 - Now I have no problem with that, but beware. My book arrived in paper package on a totally rainy day - left at door because too large for mailbox. I emailed and asked for a replacement. This is their response; "Sorry to hear about what happened. I am a single mom and I have been selling things to support myself and my 2 kids.
I only had one item so I cannot replace it. Have you talked to the post office about it?"
BOOK #2 - OK - But when I went to repurchase the book at "The_ Book_Depository" on Amazon the purchase ended up "Trigrl" on the receipt. Keep in mind she is a single Mom trying to support her 2 kids AND she ONLY had 1 BOOK!!! So there was NO way I would spend my money with these people. BOOK #3 - ONE MORE TIME - Any_book @ Amazon. Need I explain who this company really turned out to be? I am filing a complaint with Amazon and spoken to several departments about how poorly this reflects on them.
MIAMI, GEORGIA -- I was told by Amazon that the money is not drawn from your account until the order is shipped. Someone falsifies the shipment date to get their money. If everyone that has trouble would file with consumers affairs we could get some action.
Made a purchase 19 Dec 10 of 4 different text books for college. Three came directly through Amazon Books and arrive in 4 days Great Service. The fourth book which was purchased through a Company called Any_Book, posted that the book was shipped on 20 Dec 10 with an estimated arrival Date of 22-30 Dec 10. (so much for the expedited shipping) The company never posted any tracking information which worried me. The first week I requested tracking information which they did not provide.
The second week I requested tracking information and delivery date which they did not provide. What they did provide was a standard response which stated how they understood how frustrating it is to wait for a package and that it would be at least one more week. This is where I lost my cool and explained in some detail how they would never receive one cent of my money. The text book was for Math Class that starts on 3 Jan 11, and if they would have delivered on time and given some type of tracking information I would have believed they were going to deliver on time.
Bottom line, they didn't deliver on time, they didn't give any indication that they were serious about taking of the customer. Poor Service, Poor attitude, Poor performance, I would not recommend them to anyone who wants to purchase a book.
Ordered a College Algebra textbook for my son on 8/24/2009, and chose expedited 2-6 day shipping to get it quickly. Received an e-mail from any_book same day, saying it would arrive by 9/3. That date was actually 8 business days, but response to my e-mail regarding that was ignored. Since we had already been charged, figured it was the best we could do. It has now been 2 weeks, and the book has still not arrived. My son is in his 3rd week of class, with no book. I will NEVER order from this company again. Guess we'll have to go get it somewhere else and try to get refund if it ever does arrive.
I ordered a book from any_book on amazon.com on 10/1/09 and the shipping instructions indicated that I will get my book within 5 business days or something like that. To make a long story short, today is 10/20/09 and I am still waiting to get by book. I emailed their customer service twice and I got stupid auto answers without information concerning my order. Please, save your self some headache and do not order through any_book. They are scam artists and dishonest.
I ordered a book April 9 through Amazon.com from a seller known as any_book. They stated my order would ship same day via USPS. When I didn't receive my book by May 4, I sent an inquiry to the customer service department at any_book. They responded the next day stating that my order had been shipped and I should be patient because the mail can take 3 weeks. On May 7, I responded back stating that they should resolve my issue by May 18 or I would post a negative comment on Amazon. They didn't respond and I didn't get my book, so on May 19, I posted a negative comment on Amazon.
I quickly received a response asking me to remove my negative comment so we could work together. I responded stating that I would remove my comment IF I received another shipment or a refund. They did neither and sent me a message stating "Sorry we couldn't work together". I posted several other pleas for a refund and have heard nothing from them. Today, 7/3, I filed a claim with Amazon to receive a refund.
If you read the comments by other customers, you will see DAILY occurrences of customers being charged and then not receiving merchandise or refunds. This seems to be a way of business for any_book. They have an 88% satisfaction rating over all. 12% of your customers not being satisfied is a HUGE percentage. And what's worse is that it seems to me their way of dealing with these unhappy customers is to simply ignore them. In my opinion, Any_book is a company that does not honor its commitments to customers and then leaves Amazon to clean up their messes.
I ordered an audio CD from any_book on April 30, 2007 and have yet to receive my item. I haven't received an email or any notification as to what the status of my item as well. The estimated shipping date was May 2, 2007 and today's date is May 17, 2007. The company obviously isn't concerned with customer relations. I would like to receive a refund of my money and I would like for this company to possibly be reprimanded or removed from the Amazon seller's list. This type of practice is bad business and totally unacceptable. Can I please get assistance with this issue in an effort to get it resolved. Thank you.