CALIFORNIA -- Last year, I converted my broadband service and e-mail service to Comcast. After a couple of phone calls and two letters to AOL's customer service, I have been unable to terminate my e-mail account with them. This has gone on for the last six months. Each month they bill my credit card and they returned my letters instructing them to terminate the account without even bothering to open them. Trying to find a phone number or e-mail address to communicate with them is an impossibility. America On Line is ripping off its customers by hiding from them and submitting bogus invoices to credit card companies. If you subscribe to them, don't use a credit card - this forces them to bill you direct so that they can't collect money from you without your consent.
2 Replies - Latest reply on 07/29/2008Add reply
If you are having the same problem I've described, contact your credit card company and insist that they treat AOL's future bills as a disputed account billing.
I signed up for AOL in early Feb. of "08.(dial-up)for only 2 days. I cancelled because there wasn't an access number in my area to dial out for internet access. So, I was given a confirmation number from customer service and thought that was the end of it. No such luck!! They keep billing my phone company 33.00 bucks every month for the last 5 months.( for a service I haven't had since Feb."08). This now amounts to 165.00 that my phone co. says I owe them. They put a block on my phone and I can't call outside my own city. AOL promised me all this time they would credit my account thru the phone co. but to no avail. What's worse, I can't ever reach anyone that speaks let alone understands freaking English. Who do I have to strangle to get satisfaction?? Why should I be put out because AOL acts like they are a bunch of pit bulls??!!
1 Replies - Latest reply on 07/26/2008Add reply
All I want is for them to correct the problem and credit my phone account. How hard is that??
KANSAS -- A few years ago, I got one of those free AOL CD's that supposedly gave you 1088 hours of free internet. I had a problem finding a local number that didn't charge me long distance, so I called one of ... read full review5 Replies - Latest reply on 05/29/2008
MASSACHUSETTS -- I cannot recommend highly enought GET YOUR EMAIL INFO OFF AOL. I tried to sign on to my "free" account today and got a reactive your account page. After 1 hour trying to get a live person I finally reactivated my account only to find out that all of my saved emails were deleted. I standard answer I got was Sorry but it was a glitch in the system and once they are off the server there is nothing we can do about it.
4 Replies - Latest reply on 10/10/2007Add reply
How does a company that does business like this expect to stay in business?
Aol Chat Rooms
I often visit AOL chat rooms when a topic captures my interest. I have found that AOL hosts are opinionated and biased to that opinion. One such topic of conversation was the NFL football star, Michael ... read full review68 Replies - Latest reply on 12/29/2013
AOL Address Book Transfer
CUPERTINO, CALIFORNIA -- I don't have an AOL account, but helping a friend to leave AOL to Comcast. I am helping this friend transfer his email address book. To do so is a absolute mess, a mess by design. I transferred by own ... read full review3 Replies - Latest reply on 08/17/2007
Your new format is terrible, there have been many complaints on the message boards, but have fallen on deaf ears. Please return to the previous format on news items.
4 Replies - Latest reply on 07/03/2007Add reply
Merl K. Deena
NEVADA -- AOL bills on a yearly basis. I contacted AOL and asked them to cancel my account. They did so in March then sent me to a collection agency who told me that I had to pay the whole year, they would keep ... read full review8 Replies - Latest reply on 06/01/2007
90 day "RISK FREE" isnt free
DETROIT, MICHIGAN -- I used my Visa debit card and signed up with AOL's "RISK FREE" 90 day service on 1-18-2007. Unbeknownst to me, I was at "Risk" of being billed $25.90 thirty days after using the service. When I called ... read full review5 Replies - Latest reply on 02/25/2007
Increasingly poor dialup service.
VERO BEACH, FLORIDA -- I've had AOL for almost 9 years. I've been fairly pleased with their 'idiot proof' type of interface and, until they farmed out their Tech support, with their help service. I stopped upgrading at 8.0 ... read full review5 Replies - Latest reply on 10/22/2006
I cancelled my AOL service, and they continued to bill me. Mistake? The same thing happened to my parents more than a year later. They only agreed to give me 2 months refund(after much hassel), even though I was entitled to 3. 2 Replies - Latest reply on 10/14/2006Add reply