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AOL CREATED PROBLEM - UNABLE TO EXPLAIN OR GET HELP
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Today (09/14/11) AOL installed a new "improved???" version of a portfolio display that I have been using for about 20 years. This new version does not show stocks I have been displaying for many years and does not display one entire portfolio!! They will not connect me to ANYONE to explain the problem THEY have created and want me to sign up for a charge ($29) to fix the problem THEY created!!!

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Poor service and unethical business practices of Netscape
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I originally signed up for Walmart Connect ISP and that service was later taken over by Netscape. From the outset it was evident the service was actually being handled via AOL. The service was extremely slow. A fast connection speed would be 34bps, and often connection speed would be down in the low 20 range. This made searching the web extremely time consuming, and I was even unable to update my Windows 2000 with Service Pack 4 due to the slowness of the connection. Microsoft would eventually drop the download due to the length of time being taken and the amount of download information.

I tried another service (People PC) and found it even more objectionable and eventually got out of it. When I recently decided to try local LAN connection, and found it to be much more satisfactory, I began to try to get out of the Netscape ISP contract. They used many delaying tactics. First it was extremely hard to find the information on exactly how to cancel the service. Then when the page was found that had links to forms to used to email or mail in cancellation of service requests, I was met with page that said my account was denied access to these pages due to lack of authority to access those pages!

I then emailed a terse message to their e-mail address and advised I wanted to discontinue the service at the end of the current billing cycle that I had paid for. This brought a response that Netscape did not provide for "pending" cancellations and that when I notified them of cancellation that the service would be cut off at that time. Further disclaimer about this said to give them at least 72 hours notice. The last e-mail contact I had with them was within the 72-hour time frame. I decided I should call them on their cancellation number to be sure I was not going to be billed for another month on 1/28/08.

Expecting them to take a day or two to cancel thus giving me time to retrieve any email messages I had not already gleaned from my archives, and expecting that it would not be cancelled until the end of the time for which I had paid for service 1/30/08, I came home to find that the service had already been disconnected. The night prior to this I had been unable to connect...probably due to their sabotaging my account, due to "no dial tone" which was absolutely wrong! There most definitely was a dial tone!

Other problems with their service were deletion of emails, emails being unable to retrieve due to their deciding to no longer allow downloading or forwarding of messages being saved in archival files. In short, I would not recommend Netscape to anyone due to poor service, unethical delays in providing information and cancellation avenues, and blatant theft of services already paid for! It is a shame these big companies can rip people off in this manner.

I see no reason whatsoever a large "computer" information company could not program a cancellation of services at the requested date thus allowing customer access to their files for the duration of time purchased. I guess this is fast becoming the AMERICAN WAY of big business ripping the public off!

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROVIDENCE, RHODE ISLAND -- Why is it when I try to post a complaint about Obama or Washington on Huff Post, it gets censored then deleted. However when I go on Facebook all I see on a quarter of the page are political smears from one party or the other? Mostly Democrats attacking the GOP. I didn't request these ads and don't want them. While even though I never swear my post are continually censored and deleted because I don't like Obama or his administration.

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Inability to Resolve Problem
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The last 2 days & 4 different agent I still cannot delete my old screen name from my computer!!! Over an hour each call, too!!!!

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Loss of Phone Connection
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My phone line has been out since 8th October. Numerous phone calls to your "call center" has meant with a "I don't care answer". You AOL is supposed to ring BT and get them to look into this. Can you supply an answer to what is happening. Surely someone in the company has the brains to put this right. THIS IS NOW GETTING BEYOND A JOKE.

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I cancelled my AOL service over a year ago, but someone is using it. Cancel "fourofakin@aol.com"
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My friends and myself are receiving unknown emails from someone using my old **@aol.com service. Please cancel this account. Thank you.

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Adding Huffington Post Was a Big Mistake
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I have been with AOL forever. Until now. Huffington Post is not user friendly. Too many windows that don't line up, too many tabs to punch to move about. If you punch the wrong tab, your stock account is closed and you have to reload. The windows you pull up like news, entertainment, etc., takes too long to load. I have to cancel 50% of them and try something else. I don't want to learn a new system but there is too much work to Huffington post. I will be changing to Google Chrome.

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Child Pornography
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I recently saw a TV program in human trafficking and child slavery and prostitution. I was curious and browsed the WEB on AOL and was disturbed and disgusted by how easily it is to get Child Porn. These sites should not be available, and something should be done to protect these children not exploit them. I think AOL should do its part and block these sites.

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What Happened To My Email?
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CAMPOBELLO, SOUTH CAROLINA -- I read my emails this morning and then this afternoon I was trying to sign up for my places but it wouldn't take my email address/password. I tried several times and then went to check my emails but I had to sign in. OK... I had it set up to just click on aolmail and it would take me there. I tried to sign in and it wouldn't let me. It is like my email doesn't exist. I have emails that I haven't opened yet and I know that they are important.

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Service Quality
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Working through & with AOL in USA continues to be satisfactory, but when I'm in UK, the service is no longer satisfactory. There are numerous interruptions in service and the whole process of using my AOL isn't pleasant.

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1.0 out of 5, based on 3 ratings and
114 reviews & complaints.
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