SOUTH HILL, VIRGINIA -- I should have followed that inner feeling which almost "said" that I should not bother with AOL, but there I was with a brand new laptop, my first laptop after having had several desktops, including a good looking eMachines desktop which blew out, about a week after the warranty. OOps! That is ANOTHER story. Back to AOL; there it was beckoning me to give the FREE FREE FREE trial subscription to its internet services (blah, blah) a try. I could have resisted the temptation, but I did not.
I went for it, although I have been "around the block" so many times and for soooooo many years that I know (?) that the word "free" usually means that if I fall for it, I will most definitely get a bite in the butt or in the pocketbook! And after all that KNOWING and YEARS of experience with "stuff" I still got caught. Anyway, shortly after signing up with the FREE Free trial, I realized that I did not want AOL. It was too aggressive, took over my computer it seemed, made decisions for me. I even wondered if it would make the payments on the laptop. (meow) I wrote, emailed, that is, customer service and indicated that I did not want AOL - the FREE trial after all.
I got a nice email back extending my trial usage if I wanted to stay with it a bit longer: blah, blah, again. I thought "what the heck" and said that I would try it a little longer and maybe it would grow on me. A couple of weeks later, I knew that my first decision was right - get rid of AOL! I tried to cancel online, using whatever information they provided for cancellation, all to no avail. Finally, found online a snail mail address and fax number, both for cancellation. Mailed a snail message to address provided; sent a copy by home fax and sent email to customer service at AOL.
Next, found myself another ISP and went about my merry way until Monday when I went to the bank to check my ATM balance and discovered that my account had been reduced by almost 26.00 on that day and I had bought nothing, nor had I used the ATM and I had ordered nothing online. "So where did the almost 26.00 go?" I asked my bank customer service. "To AOL" came the reply.
I spent hours explaining and explaining and listening to AOL tell me that they had not received the Fax or the snail mail or the customer service email because all the numbers and addresses I used were not REAL AOL information, even though I got the information from AOL sites.
By the way, I had only used the FREE FREE FREE trial for 60 HOURS - all total. But because they claimed that they did not know I wanted to cancel the FREE TRIAL, since they did not receive any of my correspondence, they assumed I was keeping the account which by now was past the FREE FREE (ha!) stages although it had not been used since late December 2005 or early January. Like some other disappointed consumers, I too closed my account for fear that I will not get the cancellation confirmation number AOL promised, but instead they will get more of MY money! I could not sleep that night for thinking about what they could do.
Needless to say, the next morning, bright and too, too early, I was waiting at the bank to close my account. What frauds! Another lesson reminding me to listen to my inner voice even when I do not understand. And for anyone else who is vacillating about signing up for AOL, DON'T!!! Spread the word about AOL - a personification of deception!
I have to say that after I found this website and read all the complaints about AOL, I am now even more disgusted. AOL simply has no respect for people's money. They play with your bank account and don't care if you complain. Last June 2005 I called to cancel my AOL account and was on the phone for almost half an hour with a rep named ** who insisted on giving me a free month to prevent me from cancelling. After listening to his list of reasons why I should not cancel, I decided to accept his offer and stay one more month "for free". He specified that I must call back on or before Aug. 2 to inform them if I wanted to continue my membership.
A month went by and I called AOL on Aug. 2 like I was instructed to. I had decided to stay with AOL so I told the rep to please continue my membership the way it has always been (unlimitted for $24.00). She said she had entered the information and that my billing date will continue as always. Almost at the end of the conversation she said that the charges of the previous month will be charged to my method of payment. I was confused and asked her "what charges?". She replied that the charges were for the month of july 2005 (the month I was offered for free when I called in june).
I immediately explained to her that I was not to be charged for that month and to please look at the history of my calls to them. She said that for the month of july (the "free" month) I was placed on a limited price plan of $4.95 that only gives me 3 hours of internet use and I was being charged $413.26 because "of course" I went over the 3 hours. I of course explained to her what I was really offered and she then said not to worry because I was calling one day before my billing day and that she would take care of that mistake. She assured me that I would not be charged that ridiculous amount.
I was so relieved and so glad that I remembered to call that day and that we caught the mistake on time. On August 5 AOL placed a charge on my visa check card the $413.26 which was immediately deducted from my bank account. I cannot explain with words how furious I am with AOL. I have called more than 12 times and every time have spoken with a different person who gives me a different story. I was promissed by every single one of them a refund and I still have not received anything. All of them have refused to email me a confirmation that I will receive my money back (it's a policy according to them).
Finally this morning I was able to speak to a ** in the billing dept. Who had no problem in sending me an email confirming that I will receive a refund (I guess the policy magically disappeared). He specified that it will take 7 to 10 days in order for the credit to reflect in my bank account. I sure hope that AOL does credit my bank account. Needless to say, as soon as I get my refund I will cancel my membership. I don't even want to see AOL commercials, they make me sick. In the mean time I have already contacted the bbb. AOL has to stop doing this to their customers.
A class action suit should be filed against them and every one who is a member should cancel their membership because they will be victims of this fraud sooner or later. AOL steals from their members. No wonder they are a multi-billion dollar company (duh..because of people like myself who became members). I hate AOL!!! If AOL was the only internet service available I would rather sell my computer and not use internet at all. That's how much I hate them.
COLORADO -- On March 9th, I spoke with an AOL representative and advised the gentleman that I wanted to cancel my account. I explained to him that I no longer needed AOL because we have Comcast High Speed. He started to push our security services for $14.95. I told him that I did not need that either. He had a hard time taking “NO” for an answer. He pushed me and finally I had to be just as aggressive in a negative, angry manner to make him understand I no longer needed AOL. I accessed my Credit Card statement online today and discovered that AOL had charged me again on April 3rd for my monthly fee.
I called AOL on April 6th and spoke with a lady named **. She did have record of the phone call but no notes were made in AOL's system about my March 9th cancellation. Again, she pushed for me to agree to services for $4.95 that would cover another AOL feature. Again, she didn't want to take “NO” for an answer. Finally, she cancelled my account and advised that I would receive a cancellation number via a recording.
When I placed my first cancellation on March 9th, I did not know what AOL procedures was. But, I was billed another $24.95 because of AOL's pushy representative taking advantage of me being irritated by not following through with my cancellation request on March 9th. Please note the following that I pulled from the cancellation information in AOL Billing Main Tips for Managing My Account. There is nothing about receiving a “Cancellation Number”. The only thing I should have expected from my March 9th phone call was a cancellation letter. I obviously did not receive that because the cancellation was never processed by AOL's representative.
We have been using AOL for almost 6 years. I no longer needed AOL's services. Prior to this cancellation issue, I had no problems with AOL. I do not appreciate being taken advantage of for a measly $24.95. Obviously this is how AOL trains their representatives because I had two of them treat me in the same manner. If a knowledgeable customer wants to cancel, just let them do it. The aggressive, forceful sales pitch did not work on me and I would assume that the majority of people do not appreciate it.
Today (09/14/11) AOL installed a new "improved???" version of a portfolio display that I have been using for about 20 years. This new version does not show stocks I have been displaying for many years and does not display one entire portfolio!! They will not connect me to ANYONE to explain the problem THEY have created and want me to sign up for a charge ($29) to fix the problem THEY created!!!
PROVIDENCE, RHODE ISLAND -- Why is it when I try to post a complaint about Obama or Washington on Huff Post, it gets censored then deleted. However when I go on Facebook all I see on a quarter of the page are political smears from one party or the other? Mostly Democrats attacking the GOP. I didn't request these ads and don't want them. While even though I never swear my post are continually censored and deleted because I don't like Obama or his administration.
My phone line has been out since 8th October. Numerous phone calls to your "call center" has meant with a "I don't care answer". You AOL is supposed to ring BT and get them to look into this. Can you supply an answer to what is happening. Surely someone in the company has the brains to put this right. THIS IS NOW GETTING BEYOND A JOKE.
I have been with AOL forever. Until now. Huffington Post is not user friendly. Too many windows that don't line up, too many tabs to punch to move about. If you punch the wrong tab, your stock account is closed and you have to reload. The windows you pull up like news, entertainment, etc., takes too long to load. I have to cancel 50% of them and try something else. I don't want to learn a new system but there is too much work to Huffington post. I will be changing to Google Chrome.
I recently saw a TV program in human trafficking and child slavery and prostitution. I was curious and browsed the WEB on AOL and was disturbed and disgusted by how easily it is to get Child Porn. These sites should not be available, and something should be done to protect these children not exploit them. I think AOL should do its part and block these sites.