AOL has shut down my accounts, which I use for my business and will not respond as to why. I have submitted the info for sending emails to MY customer base. After sending out emails a week ago my accounts were shut down. All I can get is that I need to send a written letter via US POSTAL to the CAT. I have been a member for nearly 15 years. All I can ever talk to is foreigners that I cannot understand. I sent them a letter via mail, paid for next day delivery by noon.
A week later and still have no response. They get my payment every month yet I can not get any satisfaction. I have a lot of saved business material on my accounts that I can not retrieve.... How legal is that? I have always "followed the rules" and when I got a notice of a TOS I responded to ask what I did to no avail... NO RESPONSE - Imagine that. I guess they think they are so big that they can screw over their customers.
AOL has shut down my business! I have been approved by AOL to send mass emails for my business. Recently I have received error messages (3 times) when I have sent out mass emails to my customers. Each time I have called and have been told everything is OK and I can continue with no risk of interruption to my service and given reference numbers. I have been operating with mass emails for 8 years. Today my service was suspended! When I called to question what had happened, I was told my account was in violation. They would not tell me what the violation was!
I was also told that I needed to WRITE A LETTER to AOL in Virginia to find out what the violation was and to solve the problem. No one would answer my question or refer me to a supervisor. I spoke to people in India, Sri Lanka and the Philippines and they could not refer me to another person. I did ask if the person worked out of their home, since they could not refer me to a supervisor.
I do an internet business, this is the busiest time of year for retailers, in a bottomed out economy. And AOL has SHUT ME DOWN! for weeks, since the only way I can communicate with them is via snail mail. I was thanked however that I had been a customer for 12 years and 3 months, BIG DEAL! I can no longer communicate with my customers, they are holding my address book hostage! This is the busiest time of year for retailers and I cannot receive emails from my customers with their orders or send them information.
I thought I had cancelled my AOL account via phone after my computer died. Imagine my surprise at receiving a bill for 25.90 after cancelling my debit card. I mailed, to the address on the bill, a letter stating this account was cancelled. I now just got a bill for 103.60. I spoke to AOL to get the 103.90 reversed, they agree, I have not used my account in six months but I still owe the money. They settled for half (which I paid to save my credit as they said they would be reporting this bill). After being an AOL member for six years This is how you are treated!!
Their customer service people were rude and when I get a new computer, AOL will not be my provider, stay away from AOL!!! It was my error in not getting a confirmation number but for customer relations, you would think they would have helped me.
STERLING, VIRGINIA -- AOL has backdated one month of my yearly internet service I pay by the year. I have been on AOL since Dec 10, 1996 and every year after that I am due to pay for another year. Last year they went and billed my credit card one month sooner, which actually had me paying two months to them, double charging me.
I wrote the AOL main office last Nov. 2007 and got not response. I wrote them again recently to AOL headquarters in Virginia and even to the CEO of their parent company of Timer Warner. So here it is, over two weeks later and no response from either of what I call deadbeat companies. They would rather lose a customer of 12 years than to correct a billing error.
You cannot call anyone since it looks like they outsourced the customer service to a foreign country since I guess most of us can't understand them. So I talk to some idiots on the live help and they cannot pull up the records they tell me and its like talking to a stone wall. No wonder AOL is losing long time customers. They don't care. My next step is to contact the Federal Trade Commission and the Virginia State Attorney offices. At least I will get some satisfaction of them having to respond to them. I suggest using any other internet provider other than AOL.
CALIFORNIA -- Last year, I converted my broadband service and e-mail service to Comcast. After a couple of phone calls and two letters to AOL's customer service, I have been unable to terminate my e-mail account with them. This has gone on for the last six months. Each month they bill my credit card and they returned my letters instructing them to terminate the account without even bothering to open them. Trying to find a phone number or e-mail address to communicate with them is an impossibility.
America On Line is ripping off its customers by hiding from them and submitting bogus invoices to credit card companies. If you subscribe to them, don't use a credit card - this forces them to bill you direct so that they can't collect money from you without your consent. If you are having the same problem I've described, contact your credit card company and insist that they treat AOL's future bills as a disputed account billing.
I signed up for AOL in early Feb. of '08 (dial-up) for only 2 days. I cancelled because there wasn't an access number in my area to dial out for internet access. So, I was given a confirmation number from customer service and thought that was the end of it. No such luck!! They keep billing my phone company 33.00 bucks every month for the last 5 months (for a service I haven't had since Feb."08). This now amounts to 165.00 that my phone co. says I owe them. They put a block on my phone and I can't call outside my own city.
AOL promised me all this time they would credit my account through the phone co. but to no avail. What's worse, I can't ever reach anyone that speaks let alone understands freaking English. Who do I have to strangle to get satisfaction?? Why should I be put out because AOL acts like they are a bunch of pit bulls??!! All I want is for them to correct the problem and credit my phone account. How hard is that??
I have a Dell with Vista Operating System and I was running AOL 9.0. When announced by AOL I downloaded a new version of AOL. It did not work and I lost direct access to AOL. I could not re-install even the prior version. After talking with AOL technicians, I was told to get an AOL installation disk for Vista. I tried all the prime computer stores: Compusa,Circuit City,Dell and Best Buy. No one had such. AOL told me to go Walmart. They did not have it.
Finally, an AOL tech support said he would see that one was sent me. That was over 2 months ago. I wrote to AOL Executive Offices, not even a reply. It is incomprehensible that AOL would ignore me. I signed up as a paying subscriber hoping they would help me to obtain the disc. They did not.
CONNECTICUT -- Recently, 3 specific AOL members have been constantly harassing myself and a following member, who happens to be a friend of mine. I have reported these 3 numerous times, in which ALL times they have broken a TOS rule, and nothing gets done about it.
Finally, today, one of them suggested I go get aids and kill myself, so I forward this to AOL. Guess what they did. NOTHING! They mail me a review of their TOS rules, apparently the ones they do NOT enforce. And also, another member made a poster in which is enough reason to contact the police, but the member does not live in the same state as we do. Today, I am planning on deleting my AOL screen name, as AOL doesn't seem to care on following their TOS rules at all.
I often visit AOL chat rooms when a topic captures my interest. I have found that AOL hosts are opinionated and biased to that opinion. One such topic of conversation was the NFL football star, Michael Vick and the Dogs. The host allowed racial slurs and somehow deemed me "Ann Frank." I did not take this as an insult and continued to exchange points of view, but things I did find objectionable were:
1.) Some of my comments were not allowed to be viewed.
2.) Racial slurs were allowed to be viewed.
AOL often allows debates in chat rooms on the incumbent, President Bush, knowing that many Americans are dissatisfied with this man's actions or inactions. These chats quickly become shouting matches: the Democrats against the Republicans. It's an ugly sight. The racial slurs and hatred is so thick it can be felt to the bone.
BUT MY GREATEST CONCERN IS MY CHECKING ACCOUNT.
3.) My pricing plan changed from $9.95 unlimited access for dial-up connection monthly to $109.95 per month. I was charged this price in June, July, August, and September.
4.) Also, I was charged for fast access $34.00 in May plus the $9.95 per month.
5.) Previously, I had to change my screen name because I was not allowed access to any of the top news, it was restricted to me. There was no one I could contact to correct it, believe me I tried!
6.) Just recently I visited a site about unions and my footprints were cleared from my computer. No one at my home has access to my computer.
These type of actions cause me to wonder... What is becoming of America, freedom of speech, and privacy?
SOUTH HILL, VIRGINIA -- I should have followed that inner feeling which almost "said" that I should not bother with AOL, but there I was with a brand new laptop, my first laptop after having had several desktops, including a good looking eMachines desktop which blew out, about a week after the warranty. OOps! That is ANOTHER story. Back to AOL; there it was beckoning me to give the FREE FREE FREE trial subscription to its internet services (blah, blah) a try. I could have resisted the temptation, but I did not.
I went for it, although I have been "around the block" so many times and for soooooo many years that I know (?) that the word "free" usually means that if I fall for it, I will most definitely get a bite in the butt or in the pocketbook! And after all that KNOWING and YEARS of experience with "stuff" I still got caught. Anyway, shortly after signing up with the FREE Free trial, I realized that I did not want AOL. It was too aggressive, took over my computer it seemed, made decisions for me. I even wondered if it would make the payments on the laptop. (meow) I wrote, emailed, that is, customer service and indicated that I did not want AOL - the FREE trial after all.
I got a nice email back extending my trial usage if I wanted to stay with it a bit longer: blah, blah, again. I thought "what the heck" and said that I would try it a little longer and maybe it would grow on me. A couple of weeks later, I knew that my first decision was right - get rid of AOL! I tried to cancel online, using whatever information they provided for cancellation, all to no avail. Finally, found online a snail mail address and fax number, both for cancellation. Mailed a snail message to address provided; sent a copy by home fax and sent email to customer service at AOL.
Next, found myself another ISP and went about my merry way until Monday when I went to the bank to check my ATM balance and discovered that my account had been reduced by almost 26.00 on that day and I had bought nothing, nor had I used the ATM and I had ordered nothing online. "So where did the almost 26.00 go?" I asked my bank customer service. "To AOL" came the reply.
I spent hours explaining and explaining and listening to AOL tell me that they had not received the Fax or the snail mail or the customer service email because all the numbers and addresses I used were not REAL AOL information, even though I got the information from AOL sites.
By the way, I had only used the FREE FREE FREE trial for 60 HOURS - all total. But because they claimed that they did not know I wanted to cancel the FREE TRIAL, since they did not receive any of my correspondence, they assumed I was keeping the account which by now was past the FREE FREE (ha!) stages although it had not been used since late December 2005 or early January. Like some other disappointed consumers, I too closed my account for fear that I will not get the cancellation confirmation number AOL promised, but instead they will get more of MY money! I could not sleep that night for thinking about what they could do.
Needless to say, the next morning, bright and too, too early, I was waiting at the bank to close my account. What frauds! Another lesson reminding me to listen to my inner voice even when I do not understand. And for anyone else who is vacillating about signing up for AOL, DON'T!!! Spread the word about AOL - a personification of deception!