TEXAS -- I too have the same problem with AOL Credit Alert. On or about 11-9-02, I became aware that they had deducted $79.99 for AOL Credit Alert, & $69.99 for AOL Net Market. I called immediately to complain & demand a refund. I was refunded $69.99 for AOL Net Market, but have yet to be refunded $79.99 for AOL Credit Alert. Then again on 10-16-03 I received an insufficient funds notice from my bank, stating that there weren't sufficient funds to cover $79.99 bank draft. After a few phone calls I found that it was AOL Credit Alert who had drafted my account again. By this time I was FURIOUS. I called & got somewhat irate. I was asked if I had a refund authorization number, which I was never given one. I was eventually told that my account would be credited within 7-10 days. Then, I was hung up on without being given an authorization number, again. As of today my account has still not been credited.2 Replies - Latest reply on 02/09/2004Add reply
SUGARCREEK, OHIO -- I too tried AOL for free for 2 weeks, hated it, it took me 3 days to get through the red tape and discontinue the service, that was in June. Yesterday they withdrew $28.90 for service I no longer have. There seems to be enough people out there that they have done this kind of thing to that there has to be an Attorney who will file a class action law suit against them, I'm serching for one, anyone out there on board????
2 Replies - Latest reply on 09/17/2003Add reply
SAN MATEO, FLORIDA -- Customer Service at AOL refuses to correct billing errors in effect stealing my money. AOL mistakenly billed my credit card for High Speed Service that I have never received. The AOL Technicians could not get the AOL software to work with my system so the service was cancelled; two months later I got billed for High Speed Service anyway. AOL Customer Service (Jeremy, Supervisor at Broadband Services on day shift 03/20/02) stated that it is company policy to not give refunds even though the company billed my credit card in error, only credit for AOL services can be given. Jeremy stated this was the policy created by his superiors Bob Pittman, Ray Ovalthorpe and Steve Case and he had to follow their policies.
To help keep me as a potential future customer, I would like the following:
I expect AOL to refund to my credit card the two High Speed Service charges that AOL billed to my credit card in error totaling $59.98.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
Losing a Customer
Well here I am, another unsatisfied customer of AOL. I have had any problems over the years with the usual billing problems and other horrors relating to that problem, yet I remained a customer until ... read full review4 Replies - Latest reply on 03/24/2006
AOL REPS ARE TRAINED TO LIE
I HAVE TO SAY THAT AFTER I FOUND THIS WEB SITE AND READ ALL THE COMPLAINTS ABOUT AOL, I AM NOW EVEN MORE DISGUSTED. AOL SIMPLY HAS NO RESPECT FOR PEOPLE'S MONEY. THEY PLAY WITH YOUR BANK ACCOUNT AND ... read full review3 Replies - Latest reply on 07/07/2006
NEW YORK, NEW YORK -- I would like to voice my concern over AOL promotional free trial offers which I believe are meant to be so tricky that once you sign-up, you cannot cancel. When I bought a new Dell computer 6 months ... read full review3 Replies - Latest reply on 12/09/2005
Calling for AOL help goes through forced commercials, long waits and non appropriate topics. My tech help call has been directed to India where the technicians are using telepromps and obviously have no technical ability. 800 access is rarely reliable or provide a reasonably quick connection when accessed. Constantly get the System response warning to report the problem to AOL. Contacting "Live Technical help" suggested I try another access number? I"m preparing to discontinue my service as a result of clear degradation in service and help.Add reply
GUILFORD, CONNECTICUT -- To how it might concern at AOL
I just received a bill for a $ 113.17
For AOL broadband service I never requested.
And charged an hourly rate that I had no idea I was subject to .
I called the phone # attached to bill and spoke to a rep.
She told me I had authorised something called (BYO)
Bring your own service provider I did not ...I repeat I did not.
She then proceeded to tell me every time I signed on there
was a pop up telling me I was subject to a hourly fee . AGAIN I received
no such pop up . I will not pay this bill until I hear from Better
Business . This is an out rage I have never been so angry at a Co.
in my life ............William
NEW YORK, NEW YORK -- After requesting over five years ago to cancel our membership, they continued to bill us. We finally contacted our credit card company and canceled with them. Once we did that. America online representatives began calling us daily. When we asked them to take us off their call list they continued to call anyway, Recently when we came back from being out of town, We had 8 messages from them.
Over the past four nights they have called every night. We have not used AOL in over 5 years and they still call us members because they have your credit card number and can bill you. They do not adhere to the Do not call request and I would never use this company. They are horrible and the greediest company I have ever dealt with.
PROVIDENCE, RHODE ISLAND -- Why is it when I try to post a complaint about Obama or Washington on Huff Post it gets censored then deleted however when I go on Facebook all I see on a quarter of the page are political smears from one party or the other? Mostly Democrats attacking the GOP. I didn't request these ads and don't want them. While even though I never swear my post are continually censored and deleted because I don't like Obama or his administration.3 Replies - Latest reply on 06/16/2013Add reply
The last 2 days & 4 different agent I still cannot delete my old screen name from my computer!!! Over an hour each call, too !!!! 1 Replies - Latest reply on 10/27/2011Add reply
My phone line has been out since 8th October, numerous phone calls to your "call center" has meant with a I don't care answer, you AOL is supposed to ring BT and get them to look into this. Can you supply and answer to what is happening. Surely someone in the company has the brains to put this right.
1 Replies - Latest reply on 10/17/2011Add reply
THIS IS NOW GETTING BEYOND A JOKE.
I have been with AOL forever. Until now. Huffington Post is not user friendly. Too many windows that don't line up, too many tabs to punch to move about. If you punch the wrong tab, your stock account is closed and you have to reload. The windows you pull up like news, entertainment, etc., takes too long to load. I have to cancel 50 % of them and try something else. I don't want to learn a new system but there is to much work to Huffington post. I will be changing to Goole Chrome. jhc.5 Replies - Latest reply on 06/03/2011Add reply
AOL Customer Service
For most of July, I have been having trouble with AOL service kicking me off. I finally was able to locate a phone number so I could contact them. On July 15th, I spoke with tech support because I kept ... read full review8 Replies - Latest reply on 07/29/2010
Insensitive to Customers Needs
LEAGUE CITY, TEXAS -- I have had an account with AOL for many years. My husband died two and 1/2 years ago and the account was in his name. One week-end recently I was having problems getting on the internet and to my e-mail. ... read full review8 Replies - Latest reply on 07/09/2010
Breach Of On-Line Security
I recently went on line with AOL to change the billing on my account to be paid with a check-debit card instead of the credit card I had used for years. Among other personal information, I was REQUIRED ... read full review4 Replies - Latest reply on 10/09/2009
CAMPOBELLO, SOUTH CAROLINA -- I read my emails this morning and then this afternoon I was trying to sign up for my places but it wouldn't take my email address/password. I tried several times and then went to check my emails but I had to sign in. OK.... I had it set up to just click on aolmail and it would take me there. I tried to sign in and it wouldn't let me. It is like my email doesn't exist.
1 Replies - Latest reply on 04/18/2009Add reply
I have emails that I haven't opened yet and I know that they are important.