Insurance Claim Settlement
DES PLAINES, ILLINOIS -- I want to recount my experience with Apollo Casualty Insurance.
Last month my I was driving our 1998 Chevrolet Suburban. My 11 year old son and my wife were passengers. We were stopped at a red light when we were rear-ended. The woman who hit us said she looked down to answer her ringing cell phone and hit us. She was ticketed for failure to stop to avoid an accident and ticketed and arrested for driver's license expired over one year. She posted signature bond, but did not show up for her court date. In the statement she gave to her insurance company, Apollo, she said we stopped suddenly in front of her. Apollo offered us a 70% settlement, based on an estimate from one of their body shops. We were told we could not base repair costs on any other shop estimate but ones on the list they sent us. Their shop would not give us a written estimate, they would only send the estimate to Apollo.
Verbally their shop owner told me the estimate he sent Apollo was for $321.14 but Apollo is offering us $154.79. The actual cost to repair our suburban was $728.90 at a reputable body shop.
According to the Better Business Bureau, Apollo has over 59 current complaints against them. The Illinois Attorney General shows 163 complaints against this company in 2003, the last reported year.