Apple Computer Inc

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Apple Inc.: Genius' Aren't, Techs are Lazy and Customer Service Illogical
Posted by on
Rating: 1/51
CUPERTINO, CALIFORNIA -- I brought my MacBook Pro in for service to the retail location due to an inoperative display, a poorly functioning track pad and a malfunctioning "caps lock" key. The Genius who helped me was very polite but, in my opinion, not very knowledgeable with my particular problem. He brought my computer back to a technician who spent no more than 5 minutes with my computer, diagnosing it with a bad video card. I don't know how the technician diagnosed so quickly but my other two concerns were not addressed. I was informed by the Genius that my computer required a new logic board and quoted me a price of $526.50 for the repair (Repair No. *******). When he looked up the logic board part number, he used the wrong processor (2.66GHz instead of my 2.93GHz) to provide me with the quote. He corrected his misquote in a phone call about 15 minutes after I left the Apple Store, informing me that the quote for the new logic board was incorrect and that I would owe more money (slightly over $700) if I wanted the computer repaired. Since the cost of repair was more expensive than originally thought and considering the four year age of my computer, I decided not to repair but purchase a new MacBook Pro, along with the Apple Care Service/Warranty and the one to one service to migrate my files from my old computer to the new one (Web order No. *******).

I returned two days later around 8:30 PM to pick up both of my laptops. Before I left for the Apple Store, I called ahead asking if I could have my files migrated so I could use my new computer at work the following business day. I was told yes. I was greeted kindly and the computers were delivered quickly. However it was approaching closing time at the Apple Store and I was told that I would have to return another day after making an appointment to have my files moved. I wouldn't have wasted a trip if I was told this prior to making my way to pick up my computers. I would have instead left the computers there, had the files moved over and pick up the computers after the work was complete. So I left for home, with two computers that I could not use at work and less $3506.71.

The following day I tried to make a one to one appointment to have my files moved over only there was no email sent to me enabling me to sign up and appoint. I called the Apple Store and was told that they, of course, could not help me. The reason being I ordered online and had to call the 1-800 number for assistance. The lady I spoke with (female name) at the 1-800 number was polite, professional and very helpful. She explained that Apple apparently was having problems with the one to one online orders and the only way to correct the problem was to refund me and I'd have to start over again by repurchasing the one to one service. (Female name) apologized for the inconvenience and kindly offered me a free case for my new laptop but I instead asked for an ethernet adapter for my job usage and (female name) gladly accommodated my request. Since I could not afford more time without a computer and had not received any technical help to this point, I went ahead and opened the new laptop and restored from my last time machine back up saved the previous week.

Three days later, on the weekend, I was surfing the internet reading Mac problem solving blogs and came by something very interesting. A man named (male name) who had the same issue as me with his MacBook Pro in June of 2010. (Male name) posted how he solved the issue so I figured I'd give it a shot. First, I performed a reset of the NVRAM by holding down "command", "option", "P" and "R" while powering the machine up. Next, I performed a clean install of the operating system from the rescue drive. Lastly, I restored my computer from time machine. To me and my wife's surprise I fixed my computer...the one with the bad video card...the one that needed the new $700+ logic board...THE ONE THAT I REPLACED FOR $3506.71! I am not a computer technician nor do I hold the title of "Genius" at my place of employment but I managed to fix my laptop with a little online research for NOTHING! The Apple Retail Store as well as Corporate Apple should be embarrasssed and ashamed of this. Not only did they fail to recognize a rather easy fix, they cost me, a faithful customer, time and a lot of money unnecessarily. I hope you can appreciate my disgust. I am not wealthy and I don't mind paying a little extra for a quality product but this is not right. The Genius did not know how to diagnose the problem and the technician obviously went for the easiest solution; replace with new parts. This is pure negligence in every sense of the word. If I were an executive at Apple Inc., I would want to make this right with fair compensation and prevent this from ever happening to another customer (not to mention having an ex-customer post their story here).

So I called Apple customer support and told them my story…twice. I told them for my traveling to and from the retail store three times, for spending the hour and a half on the phone with the one to one service fumble and for fixing my own computer I wanted to be compensated. I told them I don't need two computers but I would keep the new computer if they would reimburse me the difference between the price I paid and the price of a refurbished unit of equal quality (roughly a 15-20% rebate). I explained that if I were to return the computer for a full refund, Apple would still have to re-sell the computer at a refurbished discount since I had opened and started using it; plus the cost of checking it out, reformatting the hard drive, logging it into inventory, posting it on their refurbished website and selling it to a new user. I reasoned, why not satisfy me by giving me a discount on the unit at the refurbished price and Apple can save the overhead by not paying an employee to take back the computer and re-sell it. I stated that it is a win-win solution. I guess the customer service manager wanted to run it by his superior and he requested to call me back. I got a phone call the following day from Apple Inc. customer service and they offered me a $100 gift card from the retail store and a 4th generation iPod Touch, valued at $199.

I couldn't believe that Apple would rather shaft a valued customer at a greater financial loss then minimize financial loss and please a customer. I told them thanks but no thanks. I'm bringing the unit back for a full refund. Apple just lost two valued and once loyal customers (my wife and I) as well as the Macs we use at our business. Oh, and not only can Apple eat the loss on this computer, they can also eat a steaming pile of.......
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FoDaddy19 on 05/01/2013:
Sounds like quite the hassle. It does sound like the tech didn't do his job correctly. But even techs make mistakes. And it does sound like Apple did try to compensate you for the inconvenience even if it wasn't what you had in mind.

I'd take the Ipad and $100 and return the unneeded computer.
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My Mac Experience
Posted by on
Rating: 4/51
I know there have been a lot of negative reviews of various computer companies here, but I thought I would share a pretty positive look to do with Apple.

I got my first Mac in 2007, that being a white MacBook, which was an early birthday present. Since I've had it, I've only had about 2 or 3 kernel panics, which I suppose isn't too bad, and a few times it wouldn't start up properly when you turned it on, but you could usually remind it to get its act together by pressing a key on the keyboard. I'd thought it didn't like the mouse I had plugged in when starting up, but it wasn't always the case. In 2012 the hard drive finally packed it in, and it pretty much died on the spot. One moment it was working, the next moment it was completely dead. When I tried to reboot, it completely failed to get anywhere. But that was okay by me, it'd gone for 5 years, and I've had other drives with shorter lives than that. By the time I'd gone to replace it, AF drives had become the norm, and it turned out that Mac OS X Tiger didn't really get along with them, (even though I read that it was supposed to,) reporting over 3 TB for the drive size, instead of somewhere closer to the 500 GB it was supposed to be. I could get it to install from a drive caddy, but it wouldn't work when the new drive was put back inside the computer. A lot of the Apple stores were clueless to the problem, even when I explained how AF drives are different. In the end, I was given an upgrade to Mac OS X Leopard at one of the stores for free, which did work. The chap at the store seemed surprised at how good a condition the computer was still in after 5 years as well. Perhaps other people had been a bit more rough with theirs.

The only other issues I've been concerned about with it, is the amount of heat it generates. If you have something like iDVD making you a new DVD or you're rendering some 3D scene, it can really pump out the hot air when the CPU is being fully used, and the power supply can absolutely roast. I'm surprised it has no ventilation at all, and it makes you wonder whether Apple really intended you to use it so hard. I often put it in front of a fan to keep it cool. Apart from that though, the computer has been great. I do all my video editing with it and it always comes on holiday with me, so I can watch DVDs and browse stuff on the Internet. :-)

I also have a 2nd hand iMac G4 from 2002, which has to yet let me down, although I barely use it. So yep, that's my Apple experience. I may have spoken a bit about the issues I've had, but mainly, it's been really good.
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Costumer Service
Posted by on
Rating: 1/51
BROOKLYN, NEW YORK -- Absolute horror show of a bank and a total disaster customer care! I went into the branch on avenue m, and found myself as the 2nd and only customer in the whole bank. The guy in front of me iwas trying to get something from the bank manager and was being told their computer system is down?!?!?!?

They must be joking me to begin with. My turn came and all I asked was if they can be kind enough to send one fax for me and I am even willing to pay if necessary. Mind you, I am a customer in the bank for many years & never ask for anything from my bank. I'm being told, no! We don't provide that kind of service here and that I can go across the street to a pharmacy! Disappointed at the answer, I call customer care of apple bank only to speak to some guy named juan who told me the same[snip] and that they have strict policy not to send any faxes and gave me the "use the pharmacy next time" answer. I blew my fuse at that point and cursed that [snip] out and told him he can go across the street him self to the pharmacy to look for customers because he just lost me as a customer 155%!!! They don't get a simple concept of the costumer is always [snip] right!!!

I opened an account 100 feet away in chase bank next day, no questions asked, did me the fax before they even knew if I was a customer there or not. Simple fact,: customer satisfaction is a must in plenty of business establishments, but the bank is an absolute must!! Money transferred the next day and go [snip] yourselves Apple Bank and your pathetic excuse for costumer service!
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OS Troubles/Bad Manufacturing
Posted by on
I have always enjoyed Macintosh computers. I'm normally stuck using Windows computers, anyway. This time, though, I actually got my hands on a Mac. I loved it. I've loved this thing from the first day I got this. I was happy. I probably got this about 6 months ago. The first thing I had to get used to again was the single button. I actually like it. I had no complaints.

About two days later, my cat decides to jump up onto my keyboard and pulls off a key. Great. So I post the question on Yahoo! Answers. I get a response. And, of course, I now cannot find the piece that holds the key. So now I have this little 'nub' that I have to hit the key with. I don't mind too much. I got a computer free from my sister... But things get worse. The 'nub' starts getting loose and eventually falls off. Now I just have to press on thee metal piece that the 'nub' was on. I tried to find a replacement key before this happened, but it was already too late. I still kind of got used to it after a while. It got worse. Over time, the Backspace key fell off! Now I have to use another 'nub.' I knew how to put the key back on, but the key had broken. I could not put it back on. Now I'm starting to get a little annoyed. I still can't find a replacement key for that. It's getting looser now. One side is torn.

That was annoying and I get used to it and everything is fine. No problems. The computer is slightly outdated, but I don't mind too much. it has 512 MB or RAM and a 30GB HD and runs on Tiger (10.4). I make it by. Then, one day, the computer crashes. Complete meltdown. I cannot even open Finder. Nothing. I've heard rumors of a virus spreading through Quicktime, and I think that's what triggered it. So I break out the System Restore disks. I find out later that this was a very BAD idea. AFTER I install the new OS, I notice some things are different. I double-check the System Restore disk and I see Panther 10.3.3! I'm screwed! So I pull out the Tiger disk and it just keeps shooting it back out at me. I ask someone about it and they tell me that the OS disk they include is part of a hardware bundle and cannot be used to boot the OS. So now 90% of my programs don't run. I get Safari from a friend and that saved me. I have basic functionality back. I'm waiting for my dad to order a new Tiger disk from eBay tonight. I think about it and I download Linux Ubuntu 6.06 for Power PC. This is what I use if I can't do it in Mac. Then save it to a flash drive, as I boot from a CD.

I've been running off of an old version of Mac and an old version of Ubuntu. I am at a roadblock until I get the new disk, so I just wait...
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spannerotoole on 04/20/2010:
Personally, I'd leave ubuntu on it
Brandon Starr on 04/21/2010:
Well, now I've gotten a version of OSX 10.4 back on there. It took some (sneaky) methods to get it back on there, but it works okay for the moment. I mostly run Ubuntu 10.04 on my desktop.
PepperElf on 04/21/2010:
as for the single button you can configure the touch pad to accept 2-finger click as a right click
Brandon Starr on 04/22/2010:
Well, PepperElf, the only problem with that is that my iBook didn't come with a muti-touch trackpad, even though they were supposed to. I don't know why I didn't get one, but it can be really annoying at times. And when I was running Ubuntu, it still let me use the classic Ctrl+click as the right-click shortcut...
PepperElf on 04/22/2010:
... no trackpad?

um isn't that located right below your keyboard?

or do you just mean that your trackpad can move the mouse but not click?

Brandon Starr on 04/24/2010:
No, no. It came with a trackpad, but not a multi-touch, meaning that using two fingers does nothing. It just registers it as the midpoint between my two fingers. I have to scroll either by using a scroll bar or by using a USB mouse. My friend's iBook G4 does have multi-touch, which annoys me...
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50 Calls To Customer Support
Posted by on
I have just dealt with your customer relations representative Moustaffa who, after some 50 calls to technical support, offered and is sending me a free copy of “Leopard” when I’ve had nothing but trouble with “Tiger” and my 24” iMac. At about $5,000 when I bought it, peripherals and software plus your version of an extended service plan together with Apple’s reputation for class, I thought I’d do better than with our Dell PCs and Dell Hell. We did have one service issue with my daughter’s Dell laptop, but they eventually came through with the in-house support I bought and paid for. Well, I bought and paid for this Apple stuff too, but the experience has left me behind in innumerable hours on the phone with at least Apple, Microsoft and Parallels; all of them due to Apple’s irresponsible support that led us to disable, lose and otherwise end up with problematic application software like Parallels (therefore Quicken, Cardscan and MS Office, HP and others including your own Apple software. It costs me $50 each time I call for MS tech support (they only include 2 incidents with their software), and $30 each time I contact Parallels (the hardest people to reach even with paid tech support). I’ve undergone several of each to right screw-ups on Apple’s part and since Apple is not responsible for what they do, I’ve had to literally and figuratively carry the burden. Moustaffa often said “to tell you the truth” and “to be honest’ so I wondered what he was telling me in the beginning.

Let me give you an example. There was no “readout” of the programs in the dock as I moved the cursor over them. In addition, the upper menu pull-down items (file, edit etc) wouldn’t stay down after I clicked on them, and had to hold the mouse clicked on all the way through the sub-menus or they would close out. Then there were the User problems that caused havoc. This is where it began and seemingly endless calls finally resulted in my request to talk with Customer Relations when the tech I was talking with told me “they’ll just tell you the same thing.” They’d all told me I had to make those paid calls to Microsoft and Parallels to get their support because Apple doesn’t back up what they “sell.” The sorry part about that is that he was right. Customer Relations was another case of wasted time, kind of like this letter. But it isn’t going to stop here. So I’ll play your silly little game and install your little leopard. Maybe our MS Outlooks will miraculously show up along with our Windows Quicken files.

After my long and detailed dissertation with Moustaffa on November 18th at 2:45pm Tuesday afternoon, he promised to get back with me on Wednesday after he reviewed my cases. When he failed to call, I finally reached him today, Thursday afternoon after leaving 2 messages, complaining he’d had a bad back and other phony excuses, only to learn that he attributed most or many of my calls to Microsoft for problem solving. Of course, after Apple screwed up those applications by bad phone and “genius” technical support (what a misnomer that is). We’re about halfway between San Bernardino and San Diego, and I hauled this big, heavy computer first to your UTC store, then to the Rancho Cucamonga store since you have no in-home service like Dell does. Of course I had to go back to Microsoft for paid support after Apple always left me worse off than I began. Did I mention I’m disabled and also have a hernia?

Interesting how busy your Customer Relations office is. I can only imagine how many others believed your commercials, putting their PCs on the shelf like me, only pull them back down and fire them up to avoid the numerous problems that come with rotten Apples I hope don’t spoil the PCs. In short, this computer does not live up to the name you sell; it does not do the job for which it was intended, and has cost me untold hours and numerous support calls I paid for.

There’s a demon in my Imac. I think it’s your Tech Support/Customer Relations department. And your advertising department; and your production department. And management too. In other words, the whole darned place is infected with a virus named Apple, Macintosh. I am so disgusted and disillusioned with Apple that I want the world to know what kind an ordeal they sign up to when they buy one of these things…’ya pay yer money and take your chances. I’m pretty sure most of them work pretty well, but not mine. Your tech support and customer relations people should find another line of work. I wrote this on my Dell PC using MS Word for Office 2003, or I wouldn’t have been able to write and print it if I’d done it on the Mac. I must apologize for the somewhat rambling letter but I didn’t want to take even more time than necessary to put this into words while I blow off steam.

Warmest (hottest) Regards,

Tony Ruiz
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macdave on 12/21/2008:
I have read your review 3 times and I'm still not sure what your problems with the imac are. I have had 4 different laptops by apple and had no issues with any of them.
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Windows vs Mac Computers, Laptops
Posted by on
OK I just have to put in my 3cents! My first experience with computers was back in the late 70's early 80's when my dad got the first Radio Shack computer TRS-80, where you had to upload from a tape cassette! Then he brought home a Mac II, a little square box. I was just a little kid copying text from a book and writing cute little programs on the computer. it wasn't until my sales career boomed and after my first million $ year my boss bought me a win pc computer for home. How do I turn this on? From then on I was hooked. An AOL junkie, on the computer 24/7 learning the wyles of the internet. For the last 20 years I've always used Microsoft's windows pc going through all the awful experiences of upgrading each time they came out with a new OP system. (You're better off just to go buy a new computer. I think that's one of the reasons they keep "upgrading" the operating systems so they can sell more computers because everyone gets so frustrated)

I would say I'm very proficient and comfortable with a windows pc. After starting my own company and dealing with hard drive crashes and viruses, I decided to take a leap and cross over into Mac land in hopes of not having to deal with the headaches of a windows pc. Over the years I've often thought back to the early years of mac. And hearing about the mac problems of not being able to share files with pc users. They were an "outcast".

I always stayed with windows because it was the "norm" and everyone used it. Well I'm here to tell you "STOP!" Stop the madness. I picked up an 24" screen iMac which has the hard drive and everything right in the monitor. No more big box cluttering up my desk!! And its quiet. Have you ever had a "whirring" pc? Well I have. The hard drive is intermittent or non stop screeching. I was very nervous about taking the plunge with the new Mac. This is my business after all! I feared I wouldn't understand it or be able to learn it. Well I also got a little 13" iBook mac laptop. Took it camping with me. It was a cinch to learn over the weekend. I was using all the basic programs it came with to take digital photos. Sitting around the campfire everyone gathered around and 1,2,3 Click! snapshot with iPhoto! Can we say WOW?

For anyone even contemplating mac or windows. Do yourself a favor... GO MAC you'll be happy you did.

Everything works!! Theres Microsoft office for mac, PDF for Macs. I have no problems communicating with my clients. While they still have wires everywhere with video cams, mines built in right into the computer. click 1 button and whola!

So the whole purpose of this rant is because I'm kicking myself for waiting for so long. But on the other hand maybe it was good. Because if you're wondering if apple mac has caught up with windows, well let me tell you - the last time I checked, it SURPASSED windows.

Feel free to email me any questions, comments. Id love to hear from you.

Best Regards
From Silicon Valley to Colorado!
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Anonymous on 05/06/2007:
Working in I.T. since the early 80's I have watched the Mac -vs- P.C. debate go on and on. In the early days the P.C. people gave the Education and Graphics people the nod on those areas of computing, rightly so. The P.C. people ran with the business community, that is the way it was for years.

Well we are now seeing Mac evolve into a business product even offering servers and other I.T. related hardware. While at the same time the Education and Graphics communities are starting to use more P.C.'s. So what is it I am saying? The products from both have become accepted in both markets. In the future with Apple using processors that can run P.C. applications we will see Apple take a market share of the P.C. market. Don't forget Bill hijacked the DOS operating system for $50,000 that put Microsoft on the board. And remember Windows 3.1? That was not even an operating system, it was an application that laid on the top DOS! How soon we all forget the stuff the Redmond Boys pulled on us. While the Apple was a true windows operating system Windows 3.1 was all fluff and we threw money at MS to get it!

Apple does build a much more stable box, operating system and software but only now can compete head to head with the boys from Intel and Redmond. I need a new laptop for myself and I will probably entertain the idea of looking at a Mac. Five years ago my colleagues would have laughed me out of the business. I believe all things are becoming equal, however Apple has a huge hurdle to jump in the server market as very few I.T. workers have any training in working with Apple server hardware.
Sparticus on 05/06/2007:
My next computer will be a Mac... I've been using PCs (both Windows and Linux) for years. I'm partial to Linux, so the Mac OS seems perfect...
Pomona Guy on 05/06/2007:
I am on my second iMac. While I love it, I learned to buy the extended warranty because my first one lasted only 18 months and the repair estimate was the price of a new one.

Anyhow, I really enjoy a spyware and adware free computer. Plus my kids can easily make movies for school.
GWbiker on 05/07/2007:
...after your first million $$ year, your boss bought you a computer? Weren't you getting any paychecks?
Jambra on 05/07/2007:
I made the switch to a Mac last year after I had been using a PC for what seemed liked forever. I can say that I will never ever own another PC. Welcome to the club!!!
ladyice on 05/07/2007:
Thanks guys for your great comments! Superbowl - if you start learning the IT for mac now, in a few years youre going to get top dollar in your career! GWbiker - ha! yes of course I got a paycheck and commission, but those bonuses at the end of each year made for great toys! Jambra - Thanks for the welcome!
MizLiz on 05/17/2007:
Alas, I make my living preparing tax returns of all sorts and complexities, and my software provider doesn't to MAC. I'm stuck...but my next personal computer will be a Mac. After 30 years of PC's, it should be an eye-opener. Do they have a book? "Mac for Dummies"?
ladyice on 05/19/2007:
Have I got good news for you! There is a program for Mac called Paralells. You can run windows on your mac!! I am forever in awe!
I just saw the presentation on the mac iphone... I just bought a bunch of apple stock! I cannot wait!
jdwalz on 05/23/2007:
I have got news for you! You can run Mac OS X on Windows! But why would anyone want to? If you know how to use emulation software you can run almost any OS on a Windows machine. An OS is just the basis from which your run your productivity software - who cares which OS that is as long as it works for you.

geoffinak on 06/13/2007:
There is a book Mac for Dummies but just start using the computer, it is very intuitive and has a built in help system that will lead you through the process.

Yes the new Mac will run windows but why would you want to??? Only if there was a program that did not come in Mac would I run Windows.

If you set up Windows, then you run the risk of infecting your computer, at least the windows part with the same garbage Windows users face everyday.

There is a MS Office made just for the Mac, using that you get full functionality of Office without the worry of infections, spyware, etc.

People have been sold years on windows as being the best, now people who actually use it, want to buy them. I have sold 4 in 3 months with house guests
using one of my Power Book.
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Rating: 5/51
PAHRUMP, NEVADA -- I have been dealing with the nicest people but they do not have a way to fix one of their own phones at all. The phone will not ring in. It will let you call out but will not ring on incoming calls. I do understand that they just replaced this phone with a refurbished phone, that does not work. They think that a refurbished phone is 100% working when they send it out to a customer, but it does not always work. I have been dealing with this for 5 or 6 days now and am tired of it, Sprint saids that it is not their fault and so the battle goes on. A senor advisor stayed on the line with me for about 2 minutes and then hung-up with saying a word. I wonder what will happen next? Can not use their phone to call them because it does not work correctly.

Just thought that other people needed to know about this before buying an Apply phone!!!!!!!!!!
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The Restaurant Was Dirty, Bad Customer Services, And Low Quality Food.
Posted by on
Rating: 1/51
19821 NORTHWEST FREEWAY HOUSTON, TEXAS -- It was noon when my family and I decided to try Apple Bee's restaurant at 19821 Northwest Freeway in Houston, Texas. We ordered coffee, and the coffee cups were very dirty. I told our waitress she changed the cups and brought some black coffee cup with cold coffee. We also found hair in the food. if you look around the place you will notice how filthy, and nasty Apple Bee's restaurant is. The food was mediocre, bad customer services, and the waitstaff is so lazy, they like to watch TV and talk Instead of doing their jobs.

I wonder how this place still open, my family and I won't be going to those restaurant anymore and I will advise all my friends, family and people that I know to save their money and go to a better place, because even McDonald is ten times better than Apple Bee's.
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iPhone 3 Battery Exploded
Posted by on
Rating: 1/51
While charging my phone, the battery 'exploded'. How do I know ....the screen separated from the casing and the back popped out and is now rounded.

Needless to say the battery is not consumer accessed - I did not cause the event. A phone that worked now does not...This is the second failure of an Apple phone.

I am losing my enthusiasm for the phone. I am not getting an iPad for Christmas, I am losing my enthusiasm for Apple.

It is the same Apple run around, telephone company run around... a waste of money and time and no happy outcome is expected.
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Gross Data Loss
Posted by on
Rating: 1/51
Switched from an iPhone 3 to a iPhone5 four months ago and can't use my iPhone5 except when at home. It gobbles my 2048MB of data within 1-2 days. I haven't done anything different than when I had my iPhone3--I NEVER went over my data usage in 2 years. This month I turned on my cellular 2 times. I got on Facebook one time to show a friend a 3 minute video and backed out. Then I turned on the cellular 1x to listen to a voice mail. That ate up 556--cellular has been turned off since. I can only use my phone for calls--I could do that for $10 month on my old Track phone. I've been to AT&T twice and nothing they have suggested has worked. My normal bill of $76 was $131 for Aug; $206 for Sept; $106 for Oct. Terrible fees for not being able to use my phone.

Thinking of going back to my iPhone3--Thank God I didn't sell it. Cost a lot to transfer it; then buy the phone and all the monthly overcharges and no help.
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