Apple Computers Online Order Nightmare!
On 4/12/2010, I paid $1,100 in advance to Apple Online Store to order a new iPad plus its service plan of $99 that are not shipped until 5/2/2010. When I cancelled its service plan on 5/4/2010, Apple’s customer service rudely passed its obligations to Apple online service. It was a nightmare to contact Apple Online Service manager James Crowl who is rude, egoistic, hostile and abusive; he yelled, barked like a mad dog and refused to issue a refund receipt, or to give a refund date, or to follow up; he said, “I am the highest you could talk to.” He fraudulently logged a refund as a repair ticket; he fabricated a “Case No. 161270068” to distort this refund as a repair ticket. That is despicable and absurd!
After tolerating 40 days of not receiving my refunds, I reported this problem to BBB, then an executive staff Tim O’Neil of Apple suddenly appeared, not to apologize, but to defend the malicious acts of Apple’s bad faith keeping $99 for 40 days. He has no evidence to defend why should APPLE EARN INTERESTS 20 DAYS BEFORE SHIPPING ITS IPAD, AND EARNED EXTRA 40 DAYS INTERESTS BEFORE REFUNDING $99? It is simply greedy, dishonest, uncustomer-oriented and in bad faith.
I have wasted money, innumerable hours and hassle to get my small refund of $99 for unreasonable 40 days (Apple did not pay interests). It is shocking to discover how a big Apple company would take advantage of little people and to create such a nightmare to customers for a small refund of $99! It is an eye opener of a big Apple company could be so customer-unfriendly and money-driven against consumers!