PAHRUMP, NEVADA -- I have been dealing with the nicest people but they do not have a way to fix one of their own phones at all. The phone will not ring in. It will let you call out but will not ring on incoming calls. I do understand that they just replaced this phone with a refurbished phone, that does not work. They think that a refurbished phone is 100% working when they send it out to a customer, but it does not always work. I have been dealing with this for 5 or 6 days now and am tired of it, Sprint said that it is not their fault and so the battle goes on.
A senior advisor stayed on the line with me for about 2 minutes and then hung-up without saying a word. I wonder what will happen next? Cannot use their phone to call them because it does not work correctly. Just thought that other people needed to know about this before buying an Apply phone!!!
While charging my phone, the battery 'exploded'. How do I know.... the screen separated from the casing and the back popped out and is now rounded. Needless to say the battery is not consumer accessed - I did not cause the event. A phone that worked now does not... This is the second failure of an Apple phone.
I am losing my enthusiasm for the phone. I am not getting an iPad for Christmas, I am losing my enthusiasm for Apple. It is the same Apple runaround, telephone company runaround... a waste of money and time and no happy outcome is expected.
While charging my phone, iPhone 3, it popped, and lo and behold there was a distended back, and a separating screen. The battery gave up the ghost. It made a small noise, and had I not been in the room, it might have done more. This phone worked fine 2 months ago, but not anymore. My 10 year old Nokia works, my cheap by minutes phones work... Not the iPhone. If it was out of date, if software could not be updated that is one issue. This is a defect in the product, its battery/design or manufacturing. This could have been a fire. I'm back to not getting an iPad. I'm traveling, not like I can get it fixed at 12:58 am.
Switched from an iPhone 3 to an iPhone5 four months ago and can't use my iPhone5 except when at home. It gobbles my 2048MB of data within 1-2 days. I haven't done anything different than when I had my iPhone3--I NEVER went over my data usage in 2 years. This month I turned on my cellular 2 times. I got on Facebook one time to show a friend a 3 minute video and backed out. Then I turned on the cellular 1x to listen to a voice mail. That ate up 556--cellular has been turned off since.
I can only use my phone for calls-- I could do that for $10 month on my old Track phone. I've been to AT&T twice and nothing they have suggested has worked. My normal bill of $76 was $131 for Aug; $206 for Sept; $106 for Oct. Terrible fees for not being able to use my phone. Thinking of going back to my iPhone3-- Thank God I didn't sell it. Cost a lot to transfer it; then buy the phone and all the monthly overcharges and no help.
PENNSYLVANIA -- I purchased an APPLE IPHONE because I was told that as long as I connected to a computer that all my information will be saved/ backed up. I recently had a problem with my "passcode" and was locked out of my device. My screen read "IPhone disabled, connect to Itunes", also my computer is now out of working condition, in order for me to use my phone I needed to "restore" and "backup" my device. Only problem was, in order to do that you must connect from ONE computer that you used to back up your device.
My computer is no longer in service so I had to use my friends computer and lost everything! I'M LIVID! If I knew I was going to have to consistently use the same computer to make sure EVERYTHING I had was backed up I would have NEVER NEVER NEVER bought the stupid phone. It's really not that great, I highly regret buying this device. I cannot stress that enough.
For the one reason I bought it, it was pointless and once again the motto "TOO GOOD TO BE TRUE" came to mind. I've seen better phones, I really think the only reason people buy them is because it's supposed to be the "it" phone. Really, the android store has pretty much all the same apps. Actually, the Iphone has to go through Itunes for almost everything and barley nothing is free. IF YOU LIKE FREE DO NOT BUY THIS PHONE! Anywho, I lost everything that mattered in the phone.
If you are going to make a phone that people use for everything and practically live off of and use for things like photos, contacts, emails, reminders, etc... than you should make sure:
Not everyone lives in a financially stable situation and can afford to fix things "asap" like in my case with my computer. Now out of working order and I cannot afford to spend money to fix that and afford to miss work calls while I wait to have my computer fixed to fix my phone. I understand it comes as a safety feature, my problem is it's a little too strong if you risk losing everything even while having ALL PHONE/ACCOUNT INFORMATION.
There needs to be a way for the Apple team to fix your phone without losing everything. Even if you have to take it to an Apple store with your cell phone provider's information, original phone box, a list of passwords, driver's license, social card, whatever information to prove you are who you say you are. I'm so heartbroken I lost everything. There was recently a death in the family and I had quite a few picture and videos close to heart that I will never see again. I guess until I am able to purchase a BETTER phone I will just have to make sure I stop at my friends EVERYDAY until then. After all, that's the only way I can be sure all my stuff is SAFE FROM DELETION.
P.S I do have iCloud and for whatever reason, I've noticed lately that it has been turning itself off somehow. I called and complained and asked what could be done and my answer was " Well, the best I can tell you is go in and manually turn it on, but when it's turned off it removes all stored data." In short all my stuff was lost because someone had turned on my passcode without my knowledge and I was unable to unlock the device and message read "Iphone disabled, connect to ITUNES" only one computer stores your saved information.
My Icloud turns off and on without knowledge and at this time it was off (phone defect that was never properly fixed) and NOTHING was saved. There is no way for the information to be downloaded even on Itunes from another computer. Apple team is unable to unlock passcode or reset it for you cause Apple's cool and didn't think ahead I guess? I know Sprint is able to unlock phones from their staff's computer, Apple needs to invest in that.
I recently took the plunge and got a new iPhone from Apple/AT&T. I had been a loyal T-mobile/Sidekick user for years, but after playing around with an iPhone at the Apple store before the holidays, I decided to go make the leap.
My first impression of the device was extremely positive. The setup process went very smoothly. I just had to download and install their iTunes product. That took about 10 minutes. Once it was installed, I plugged my new iPhone in and it immediately started the setup process.
It asked me if I wanted to transfer my old number, and if so, it would take care of canceling my previous service for me. Great! I check yes, please do so and away it went. My phone was up and running within the hour, and my old number was working on my new phone before the next day was done. I never had to make one call to my old provider (T-mobile) regarding cancellation, they took care of everything. A word of caution, if you have a contract with a previous provider, you are still obligated to that contract and may incur penalties if you let AT&T transfer your number and cancel your old account. In my case, I was month-to-month with T-mobile so it did not matter.
Once I was set up, I took a quick tour of the iPhone's delivered features: 1. E-mail: It lets me setup as many e-mail accounts as I like. They can be POP or IMAP, and it even comes pre-configured to handle Google (gmail), Yahoo, Mac and AOL mail. My one gripe about the mail application was that it created separate mail folders for each account. So I had to go into each folder to read the new mail. I would prefer to have one mail folder that I could see ALL my new mail from all my accounts, but perhaps in the next software update.
When I was in a WiFi zone (like at my house), the phone would switch to WiFi mode and the browsing would be rocket fast. Very impressive. The web browser also had the neat ability to be used by holding the phone vertically or horizontally on the fly. It would simply auto-adjust to whatever position you turned the phone. Paging up and down was as easy as sliding your finger down the screen. Another neat feature, it allows you to open up as many web browser sessions as you like simultaneously.
It is an iPod: I found the iPod features to be better/easier to use than my previous old iPods. The touch screen navigation make browsing my library of music very quick and easy. My model was the 8GB phone, so I could store a few thousand sounds if I liked. It also has an external speak built-in to the phone, so you can simply lay the phone on your desk and listen away without headphones. Didn't sound great this way, but it works well enough if you are sick of wearing headphones.
Phone features: I really like using the headphones that come with it for the phone. But it is also Bluetooth capable, for those of you that have Bluetooth head sets. The sound quality was good, and folks I spoke with said I sounded better than my old T-mobile phone. The voicemail is another very cool feature. It is called "visual voicemail". You can see a list of your messages on the screen and simply touch the one you want to listen to, or delete, etc. Pretty neat feature.
5.Camera: The built-in 1.2MB camera works OK, but nothing great as expected. It is nice for those last minute shots when you forgot a camera. There is no flash, but the low-light capabilities seem to work okay. Pictures can be emailed or assigned to your contacts, etc. Pretty standard stuff.
Photo Album: You can sync your iPhone with you photo collection from your PC. Pretty neat to have them with you whenever you want to show off your new puppy or whatever. The photo album application is addicting to use. You can smoothly browse through thumbnails of all your pictures with the brush of your finger on the screen. Very fun and very easy to use. The pictures can be viewed both in portrait or landscape mode by simply rotation the phone.
Google Maps: A very handy application if you ever need a map on the road. At first I thought it would only work well if I was connected to a WiFi hotspot, but I found it worked fairly well when I was on the Edge network (non-wifi). I use it all the time to pull up maps, find places to eat, get phone numbers, etc. Works as well as the real Google Maps, if not better.
YouTube Videos: You can browse/search YouTube from your phone, and watch any videos you want. It seemed to work best when I am in a WiFi zone, but it worked without Wifi as well, just slower loading. I don't use it that much, but a neat feature nonetheless. Side note: I also noticed I could watch Quicktime videos (i.e. - Movie previews) on websites that offered them through the Safari web browser.
Stock Quotes, Weather, Calendar, Text Messages, Calculator, Notepad, etc: Beyond the core apps above, you also get a slew of more basic/standard apps. I found the Stock/Weather apps to be very easy and quick to use. The others I have not experimented with too much, but they seem easy to use as well.
Moving on to the device itself. The phone itself is a very sleek design. The touch screen is a glossy glass, and the back is a brushed metal color. The widescreen display renders colors and images beautifully. Better than any other PDA I have ever seen.
I was concerned at first about the touch-screen getting full of fingerprints. It turns out I was right. It does get loaded with fingerprints, but you never see them while using the device. Once it hibernates and the screen goes blank you can see them, but when it is on, oddly, you don't notice them. The screen is glass, so my guess is if I was to drop the phone, it would break more easily than most other phones.
The touchscreen itself is a glimpse of the future. It works amazingly well, and makes navigating the phone a breeze. Though a bit awkward at first to get used to (much like the iPod), once you get the hang of it you might never want to use anything else. The on-screen keyboard takes some getting used to as well, but once you get comfortable with it, becomes fairly useful. Apple has included some pretty smart "auto-correction" software that lets you hack away at the keyboard while it works hard correcting your mistakes on the fly. I found it was about 80% accurate at correcting my mistakes in general, and even better as I grew more comfortable with the keyboard.
It is important to note that the keyboard is only displayed in portrait mode for most of the apps, which is a bit annoying since it makes the keyboard quite small. But luckily they offer the widescreen keyboard when you are in the web browser application, which is much easier to type with.
On to battery life. I was a bit worried on my first day when my iPhone died before I got home from work, lasting less than 12 hours. I quickly realized I had it configured poorly in regards to optimizing the power usage. I turned off the "auto wifi finder", toned down my email update frequency, adjusted how long the device stays on until it hibernates, etc.
Next day it went the whole day and only used about 40% of my battery. Huge improvement. Some days when I use it sparingly, the battery won't even drop 10% for the day. Not bad. Other days of heavy usage I can go through a full charge in about 16 hours or less... but that is when I'm online on my phone browsing the web, watching videos, music... talking, etc. pretty much all day long.
Phone temperature is another issue to note. If you use it heavily it does get a bit warm, but never uncomfortably warm. The device cools itself through induction with the metal back plate of the phone. So if you carry it in your pocket, be sure to keep the back of the phone facing outwards so it can cool down. It makes sense since you would want the face of the phone to your leg to protect it, etc.
Sorry for such a long review! I just started typing and had a lot to say... I hope I covered most of the features that folks might be interested in learning about. If you have any other questions, leave a comment and I'll be sure to check back and answer them.
AT&T and Apple are not being upfront and honest to all existing AT&T customers. A segment of existing AT&T customers that are internally classified as "Blue Accounts" have been misled regarding iPhone activation. Both AT&T and Apple websites state in plain English, "If you're already an AT&T customer and want to keep your current voice plan, you can just add an iPhone Data Plan with unlimited data (email and web) and Visual Voicemail for just $20 per month."
As a customer that waited over 12 hours for an iPhone, I learned during activation that my account "is not compatible with iPhone" unless I change my voice plan. This is very different than pre-sale and advertised information provided by AT&T. After searching about this online, I learned about the "Blue Accounts" which are AT&T customers but AT&T chooses not to support them properly as they are less profitable. Wouldn't this be a clear-cut case of false and misleading advertising? Additionally, this huge letdown from AT&T after all the hype places Apple in a lower category of customer support.
After I pointed this out to a higher-up at AT&T on Friday evening (night of iPhone launch), I was offered a one-time credit of $450 to my account to change my voice plan as required or $120 credit to offset the 10% restocking fee for returning two iPhones. I went back and returned the phone that evening while the line of purchasers was still flowing in. The Apple manager said my iPhone was the first iPhone return ever for Apple.
Please advise how to get the word out to prospective buyers. AT&T will use the opportunity to up-sell their voice plan, a very different expectation that the customer planned. Or, please inform how to get through to AT&T and/or Apple to correct this so Blue Accounts are updated in the AT&T system to activate properly.
Apple must be forced to take responsibility for the false and misleading advertising practices associated with their agreements with AT&T regarding their iPhone. They must contact AT&T to have AT&T address the situation regarding the AT&T Blue Accounts so that these accounts can activate the iPhone without changing voice plans as represented in all advertisements
TEXAS -- I thought the store was layout well. However in my visit there, I was not acknowledged as soon as I walked in. Also I went all the way to the genius bar in the back without anyone even saying hello. I also had to wait at least 20 mins. before anyone at the bar would help me. Now I know that I went to the store at about 1 pm and it was busy, but still someone should have made eye contact with me at least.
Now when in, was helped at the bar. The person seemed to be fairly friendly enough with me but he didn't see too enthused yet not inattentive either. I felt he was neutral, to that of being tired of working there. I got the sense that he had a long day and was being polite with me and really nothing more. As for the problem I had, it was really cut and dry. I was given two choices and I ended up spending about $80 on get a replace "battery", i.e. a new phone to solve the problem. The issue was that my old phone would unexpectedly shut itself off while I was using it. So overall I would give the store a 6 on a scale of 1 to 10, 10 of course being the best.
CALIFORNIA -- I have used this forum for complaints several times, so it seems only fair to use it for a compliment! My new iPhone after several months stopped going to the home screen when the home button was pushed. I made a reservation to take it in to the nearest store online, showed it to the repair person, waited 5 minutes, and was handed a new phone! FAST!! EASY!! Actually standing behind the product! I have to admit I am impressed. I have been trying to get Sony to fix my desktop for 7 months. Apple did it in 5 minutes!
Yesterday I went to play some music on my 3G iPhone. Nothing was there. I had one song on my phone. The day before I had well over 2000 songs. I figured it must be a software glitch. So I restarted my iPhone. Still no songs. Next I performed a restore from iTunes. Still no songs in my phone library. What the heck happened? Most of this music I loaded on my phone from my old computer (not defunct). So I don't have access to it anymore. I thought the "backups" I was performing weekly of my phone was saving contents of my phone. Apparently that is not the case.
I spent countless hours loading my music and more time organizing all my playlists to awake one day with it all gone, and no reason or error message or explanation. I have not tried Apple support yet, that will be my next stop. Keep you post on how that goes.