Apple Computer Inc iPods

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The worst iPod yet? You betcha
Posted by on
I bought an iPod classic in November, and to this day has been the worst consumer electronics I have ever had the misfortune to own.

Not only is the thing dead slow, the sound quality is equally horrible (try listening to a melodic song on it), and this completely and utterly strange menu system where you have half a screen with your options, then the other half is filled with floating artwork. The screen scratches very easily which could be due to the new glass being used, and the fibres inside as well as the back - it looks like I tried to rub a toothpick against it. Songs are stopping at any given time and cutting out and distorting - ripped from expensive CDs, not downloads - and will suddenly stop syncing with iTunes because it can.

While we're at it, try turning the volume down. Doesn't work, does it? How about trying to keep the album artwork on there - it disappears to god only knows where, and worst of all was this was all denied to happen by the Apple customer service representative I was told to upgrade my firmware more times than I've had hot roast chicken dinners in the last four years, and then got a survey to say what I thought. What a nice afterthought. Worst of all, I own one.
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Sam Smith on 11/08/2008:
If you bought it in November, is it returnable for a different one? I have owned many iPods have not had one that I can’t fix. It is either a firmware problem, a hardware problem or something wrong with iTunes. It has a 1 year warranty with apple care (800-apl-care). Are you sure that you are getting good MP3/4’s from iTunes? Do they play OK on the computer? Try a different computer. Even give MediaWidget from Bootstrap a try if you’re not happy with iTunes
As far as scratches and stuff, go to and look into Invisible Shield to protect your investment, GREAT PRODUCT. If it is already all scratched up, try the “Applesauce” it works great!
GenuineNerd on 11/08/2008:
Is your iPod the new 120 GB Classic? Often times, especially with a new model, there will be several firmware updates, and early production models may have a few glitches. You may also want to invest in a leather or hard plastic case for your iPod so the glass doesn't get scratched. The leather ones have a thick plastic film window to protect the glass from being scratched. Keeping the lithium-ion battery charged will help with performance as well...if you use the iPod in a car (some car audio systems have either "aux" jacks, connected with a cable from the headphone jack on the iPod to the "aux" jack on the car need to buy a cable that will connect to the docking port and the car's cigarette lighter to keep the battery charged; others have a docking station built in, and the titles of your songs show up on the car stereo's display, while keeping the iPod's battery charged. A low charge on the battery can cause an iPod to malfunction. Do not allow the battery to fully discharge before charging it. Once in a while, my iPod (a 30 GB video model) would not turn off...I have to reset it by holding "menu" and the center button until the Apple logo shows up on the screen. Then the menu screen will reappear. Lithium ion batteries can be left at full charges, unlike nickel cadmuims used in older rechargeable devices, which DO have to be fully discharged before recharging. The life of the lithium ion iPod battery will be longer also if it is kept in a charger or docking station when not in use, or if used in a vehicle.
GenuineNerd on 11/08/2008:
Your iPod may be a lemon as well...I would try exchanging it.
Anonymous on 11/08/2008:
If it is 'slow', 'sound quality horrible' and it has 'a completely and utterly strange menu system'...those disliked qualities would have jumped out if the OP evaluated the item BEFORE buying it. IMHO...the complaint is mainly buyer's regret after making an impulse buy.
bigboxworker on 11/08/2008:
Sounds like your iPod is defective, book an appointment with the Genius bar at an Apple Store to get it serviced, or you can request service through the mail at
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Cannot Get Help
Posted by on
I have a small problem, but it seems like it should be simple to solve.

I can purchase songs from iTunes, but I can't transfer them to my shuffle. No matter what I do. It is so frustrating.

I've spent hours on the iPod and iTunes sites and have tried to find an answer but to no avail.

I know it is a small thing, but why isn't there any service where I can email my question and get an answer. The only answer I got was a link to the iTunes purchase policy.

If I know what their customer service email was, I would enter it. I doubt they care one iota. It's too bad because I we have two Apple computers and iPhone and two iPods.

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Anonymous on 07/25/2008:
Two iPods? That may be your problem. iTunes librarys are keyed to a particular iPod, by serial number. Their idea is that you cannot purchase one copy of a song then load it to 6 iPods. So, if you have loaded the purchased song to a library which is keyed to your other iPod, you'll have a problem.
The workaround is to have separate iTunes for each iPod. If the song you want is in the wrong iPod library, what you can do is use iTunes to burn that song (and whatever others) to a CD, as if you were creating a disk to play in your car. Then, open the correct iTunes (for the Shuffle) and insert the new CD. iTunes will ask if you want to import the music on the CD, say yes and you should be all set.
If none of this turns out to be the problem, sorry for the ramble.
MRM on 07/25/2008:
Which is why I don't ever download songs from a paid website due to their protection scheme. Go to torrent website to download free songs.
Anonymous on 07/25/2008:
I agree with MRM.
Anonymous on 07/25/2008:
One of my favorite gags to play on the younger generation is to download new songs off the computer and then record them on to an 8 track tape. When I'm out in the shop and there's any new "pigeons" hanging around, I'll pop in a tape while they're standing there. It's really funny to see their reactions when the music starts playing.
GenuineNerd on 07/25/2008:
I also own two iPods (a 30GB video and a 2GB Nano). I set up "playlists" and manually manage what I put on my Nano. I have put iTunes-purchased songs on both iPods at different times with no problems. Each iPod has a separate "name" that you assign it when you first register it with iTunes. As long as the song is in your library, and is on a playlist that you set up (remember the Shuffle holds very few songs at a time), there should be no problem with downloading the songs.
GenuineNerd on 07/25/2008:
Another option for downloading songs is, where the songs are "DRM-free". And if you drink Pepsi, you can get free song downloads off of Amazon via entering 10-digit codes off of Pepsi caps (one point), 12-packs (two points), and 24-packs (four points). One song download is 5 points, and because there is no "digital rights management", the downloader software can download the songs to your iTunes.
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Ipods are over-priced Pieces of Junk!
Posted by on
CUPERTINO, CALIFORNIA -- My husband purchased an over-priced piece of junk (a.k.a., an Apple ipod) in April of 2006. In July, it stopped working completely.

We went to the nearest Apple store at Stoneridge Mall in Pleasanton, CA. We got there only to learn an appointment is necessary to have it looked at by a “Genius Bar” technician. We then had to wait over hour for our turn (guess a lot of people have Apple problems!).The technician was not able to repair the ipod and gave him a new one.

My husband spent quite a bit of time that evening TRYING to upload music onto the hunk-o- junk, with no luck.

The next morning, I made an appointment for the Apple store online, so we wouldn’t have to wait like we did the previous day. Their store didn't open until 11:00 am. Our appointment was scheduled at 11:15. We had to cancel our previously made morning plans completely so we could get the ipod serviced. My husband does use the little piece of junk daily and needed it for the following day. It was the only day we could make it back to the Apple store. We once again made the 15 mile one way drive to the Apple store and spent more time having the overpriced hunk-o-junk tested.
Our free time is extremely limited and we the shoddy ipods were wasting that precious time!

Interesting, the technician tested the ipod only to learn it was a faulty little bugger…a pricey little non-functioning bugger!

Once again, he received a new one. It’s been a few weeks since he has had the new ipod, yet I am sure it won’t be long before it has to be replaced!

I know there are a lot of issues with ipods. My daughter’s friend has had to return her non-working ipod FOUR TIMES regarding three completely different non-functioning issues.

Wow- I googled “ipod complaints” and learned they have a lot of unhappy customers out there…we’re definitely amongst them!

I really wonder about the quality of all products out there on the market…do they put these products though ANY sort of testing before they sell them to us folks?!

1 Infinite Loop
Cupertino, CA 95014
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Tenacity! on 08/12/2006:
You are absolutely correct- those ipods ARE little pieces of junk! I too have had to have my ipod replaced...twice within a couple months of the initial purchase. I believe they only have a one year warranty too.
Sparticus on 08/12/2006:
We've had the iPod video since last December. Ours has worked fine, no problems so far (knock on wood!). Though I do have some complaints about the ease of use with the software, at least the PC version. It seems very touchy, and often crashes. I couldn't even get it to work on one of my PCs. And then there is the whole power cord issue. The fact that I paid $400 for this thing and it doesn't come with a power cord? What is up with that? The only way to charge it is when it is plugged into your computer. What if I'm on the road with no computer? Out of luck. Other than that, it is a pretty amazing little device... =)
misstina on 08/12/2006:
I work at a department store that carries a bunch of mp3 players. You're correct in saying that they are overpriced. The cheapest one our store carries holds the same amount of songs as the Ipod Shuffle and it is $40 cheaper. They all do the same thing. The only difference between an ipod and other mp3 players is the brand name. People want overpriced crap simply because everyone else has one.
lobo65 on 08/12/2006:
I also think Ipods are overrated. That's why I won't own one. I love my Creative Zen Vision M. It has an FM tuner, microphone recording capability, and works with all download services. All features that the Ipods lack.
shopgirl31 on 08/13/2006:
I have owned my Ipod nano since December 2005. I haven't had a single problem with mine. I love it. I use it almost daily.
Anonymous on 08/13/2006:
Love my iPod...would buy another in a heartbeat!
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iPod Review - Great device, not so great everything else.
Posted by on
ILLINOIS -- I thought I would write to inform consumers about the much talked about video ipod. I recently made the big purchase and was very surprised to see what came in the box, or shall I say what didn't come in the box. For $399, you would think they would throw in a power cord to charge the thing! It only comes standard with a USB cable that lets you charge the device through your computer. But your computer must be ON to do this, and if you are anywhere else without your computer, you are out of luck! They conveniently sell a power cord charger for $30 on their website. Gee, how nice of them.

So that is my first gripe. Second is the software. iTunes is the software package that comes with the ipod for managing and downloading videos, music, pictures, podcasts, etc to your player. Well it wouldn't install with the CD that came with the player, I had to download the latest version from their website. Even then, the iTunes software constantly hangs (which requires a CTRL-ALT-DEL to kill off the non-responding application).

My third and final gripe is the lack of "compatibility" the device offers. Basically everything except the headphone jack is proprietary. My old player I could plug any firewire or USB cable into transfer files to and from. And I didn't even need any software to move files back and forth. The ipod, on the other hand, requires the use of a special "ipod" USB cable. The ipod only works with iTunes software, meaning you cannot access your files on the device in any other way unless you have the software. Nor can you share (heaven forbid) your files since it apparently would not allow me to connect to the device from my second computer. I don't know for sure if this was by design, or just bad software, since it is hard to tell with so many glitches.

With that off my chest, on to the good. The ipod is pretty darn cool. It has great storage, 60GB, and it not only plays music well, but you can store your entire digital photo library and setup playlists to play while you watch a show of your photos. The video feature is just plain cool. I downloaded an episode of "The Office" (ABC show) and it looked great on the small screen. They offer music videos, TV shows, podcasts and more in the video format. Some is free, most cost a small fee. A 30 minute TV show costs $1.99, same for a music video.

Amazingly, after all the negatives I went through with this little device, I am still very happy with it because it is just so damn cool.

My advice to potential buyers... be aware of its limitations and do some research on other competing models before you make the plunge.
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KenPC on 12/28/2005:
Do yourself a favor and splurge on the docking station with speakers. The speakers sound great, and docking your iPod keeps it charged, and eliminates the whole cable issue.

Another helpful tool is a program you can purchase for $15 called iPod Access. It allows you to transfer files on and off of the iPod, and make backups of your data. It also enables you to have copies of your iTunes library on more than one machine. If you google that name you will find it on the web.

Not sure why you are having iTunes issues, I find it to be completely stable, and a pretty good tool, once you figure out how to use it. The directions suck, and I lost my library more than once before I got it set up correctly... but now it is my preferred player.
Sparticus on 12/28/2005:
Thanks for the tip on the software Ken! I'm going to download it right now.
KenPC on 12/30/2005:
The other item I have that I really love is a little thing called PodFreq. It is a case that you put the iPod into, and it plays the iPod through any FM radio. I use it in my truck.
Anonymous on 12/30/2005:
you should read my comment about the ipod I bought and all I can say is thankkkkkkkkkkkkk you and I agree with you about the powercord because for $315 (30gig) I was expecting a powercord too. The powercord my sister bought for Xmas was 50 rip-off. Oh yea ignore JayD's remark, his fetish is telling people to read the fine print from which I did.
goldenVoice on 03/09/2006:
The fact that you have to buy the power cord separately is a total ripoff. Apple is getting a little greedy with all these exclusive accessories and software, and it really gets on my nerves. The iPod IS a good product, but Apple shouldn't use the fact that iPods are cool to rip off its customers. $30 for a power cord is very expensive, $50 is robbery.
Anonymous on 01/17/2007:
Agree with everyone. What device does not come with a power cord!? Apple really stepped out of bounds on this one.
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