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Why does iTunes suck so bad?
Posted by Josepdoe1 on 11/27/2012
CUPERTINO, CALIFORNIA -- I wonder why iTunes for windows is the slowest programs that I have ever used since the very first Mac was built. It always takes minutes to tens of minutes to process anything and it can only process one thing at a time, plus it slows down every computer, while in use, I have ever used it on. It is so bad it almost seems designed so windows users get paid back for not owning and apple computer. Well apple I own 4 Iphones and two Ipads can't you throw me a bone. I have tried iTunes on 10 different windows computers with OS ranging from XP to Windows 8 with the same results every time. I have been trying for the last 20 minutes just update my playlist. It is pathetic and consumers need to demand better. It is not just you but the program. I keep loading every update and keep praying that is will be faster but no. I hear from my friends that oh it is that ITunes is just slow, get used to it. We shouldn't get used to it. While on the subject why does it take an hour to sync a few gigs of data through the apple cable or sometimes two hours to perform a software update on the phone?
     
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Posted by leet60 on 2012-11-27:
I have been a regular Itunes user, on windows based systems from Vista to Windows 7. Fortunately I have not had a similar experience. It may be either your internet connection speed, lack of adequate memory on your computer, or programs running "in the background" slowing the computers processing time.
Posted by CUontheFlipSide on 2012-11-27:
I have used iTunes for years on my PC, and it works just fine. I wonder if you don't have some corruption in your music library that causes your problems.
Posted by trmn8r on 2012-11-27:
I would submit that Apple throughout its history has produced products that are far and away more "Plug and Play" and user friendly. This is evidenced by the astonishing success of the company while Microsoft flatlined over 10 years ago. Apple stock went up hundreds of percent while Microsoft rewarded its investors with lumps of coal.

You're using an Apple OS-optimized tool on a Windows machine. My guess would be that is why it doesn't live up your expectations. My brother has been using iTunes for years on a Mac and loves it.

I can see your argument that one shouldn't have to buy a Mac, but there is the possibility that the architecture of Windows platforms precludes as tasty a product.
Posted by Aus on 2013-07-04:
I agree with the OP. You guys making comment, need to understand that there are more Windows users out there than Mac users. I LOVE my iPhone and my kids LOVE their iPods and iPad but if Apple are going to write a program for Windows, they should make it work as seamlessly as it does on Apple OS.
With all due respect, Steve is gone. Move on Apple and make the product better
Posted by Gbob on 2013-07-21:
My experience with iTunes on my winpc is basically terrible. I loathe having to use iTunes for anything, and I own an iPhone. I find iTunes is overly complicated, restricts me from doing what I want with my files, and is very difficult to figure out how to use in a basic way. I'm not a teenager with oodles of time to figure out a program, it needs to be slick and easy and do everything fast. My experience with iTunes is that it does none of these things.
Posted by JJK on 2013-08-05:
Okay, here I am, trying to buy two albums. I'm actually trying to spend money and pay it to apple. But, no, crappy itunes is still trying to figure out how to down load the first album, that's been for the last 10 minutes. And I have 20 Mbps on my down load link. Yahoo downloads in seconds. The itunes store takes minutes. I'd buy every album by this artist that I don't have, you'd think itunes could help me spend my money, but no such luck. iTunes sucks.
Posted by Sror on 2013-08-08:
I really wish iTunes would work like I want. It looks nice, is fairly easy to use and I need it for my iPod. But it really is just so damn slow, and with a library of 150GB even the simplest problem can freeze it up. And it's library management capabilities may as well be non-existent... Why does it have to rearrange all my files, why can't it just automatically add new files to the library? And duplicates become a serious problem with it. Uch.
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I Love Apple... Products are great... But iTunes customer service needs improving
Posted by on 01/13/2010
I must say I am very pleased with all of my Apple products. I have owned them for over a year now and no problems. I purchased the Apple Care plans just in case but have yet to need to use it.

The only problem I have come across is with iTunes customer service, they don't read your email instead send pre-written responses that are irrelevant to your email. So I am more cautious about what I buy from iTunes. However, all other emails I have sent to other departments have been responded to with courtesy and respect... seems to just be bad Apples in the iTunes dept.

Besides this though I could not be happier with the products themselves.

     
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Posted by Sparticus on 2010-01-14:
I love my iPhone, but I despise iTunes. Twice iTunes has erased all my songs off my iPhone due to syncing problems. Mystically the only songs that remained were the ones I had purchased from them. Everything else keeps getting wiped.
Posted by Anonymous on 2010-01-14:
Spart, I use a product called iPod Access from Findley Design to back up my library. I am pretty sure it also works on the iPhone. It only costs $15, and it worth every penny of it.
Posted by PepperElf on 2010-01-14:
what did you email the customer reps about for itunes?

I just emailed them myself about a week ago or so when a video i'd purchased was the wrong video. the link was right, but the video they actually had up wasn't what i thought it would be


I first received the auto-email, and later i received a human email stating that they were going to review the purchase and determine if there would be a refund.

a few days later i received an email stating that i'd have a refund within 5 business days.


so they do respond
the nature of the response however might be determined on what you actually ask them for
Posted by BEJ on 2010-01-14:
I had great customer service from I Tunes. My computer crashed and I had lost my entire library of purchased songs. I had not made a back up disc of my songs as I should have. I emailed them and asked them if there was anything that could be done and they sent me links to re-download at no charge all of the songs I had lost with the exception of 3 which they no longer offered.
Posted by Anonymous on 2010-01-15:
@PepperElf I emailed concerning a bad quality video due to poor framerate. I borrowed the same movie on DVD from a friend and it is far superior quality. On a computer screen it is mediocre but I was trying to watch it on AppleTV through a large screen TV which made it significantly worse. I was only notifying them of the issue, I never asked for a refund yet they sent a "Sorry no refunds" email haha. I had other instances like this in the past but can only vaguely recall... but do know they were usually not very helpful. I hope however if I REALLY do need help that they will be more helpful as they were with you.
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