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Defective hard drives in Macbooks
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In July of 2007 I purchased a Macbook pro laptop for my son who was in highschool at the time. Just before the 1 year warranty expired, the hard drive suddenly crashed with the resulting "white screen of death" Fast forward to 2011 and a new Macbook pro that I purchased 6 months ago when my son started college. This one only lasted 6 months before the hard drive suddenly crashed causing all of the information class notes, work etc. to be lost unless I send it to drive savers which was recommended by the Apple store. Problem is they charge between 700-1900 dollars to recover the files. Not worth it!!!! I have done some research and have found out that a lot of other people are having problems with their hard drives going out on their Apple computers and what's pathetic is that Apple will not do anything about it ie recalls/compensation. As for me and my son who was a huge Apple advocate, we are done with them and will no longer be purchasing their computers.
     
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Awesome Computer
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We have several Laptops (HP, Gateway, Toshiba, Apple) Now I know Apple computers seem to be more expensive but that is not really true because when I custom configure any PC matching hardware they come out costing the same.

The only company that does as well with service is Toshiba but Apple service is top notch. After dealing with HP and Gateway service this computer is worth the extra spent up front.

This 15" MacBook Pro is the second MacBook we purchased and is hands down the best computer/Laptop I've ever, ever had! I'm running the 2.93 GHz chip with 8GB ram. It is a thing of beauty and rocks performance wise! I don't now how I ever got along without the back-lit screen, resolution and lighted keyboard. The OS is just amazing. And since I've installed "Snow" I doubt very seriously I will ever buy another PC!
     
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MRM on 2009-10-15:
No offense when I say, Booooooo to Apple!
PepperElf on 2009-10-15:
woot apple.


and here's some advice from another apple customer. with the regular macbook you can physically access the hard drive

which means you can upgrade it yourself.

I did it... used Carbon copy cloner to clone the old drive to the new one and then switched drives out... so I didn't even need to reinstall the software or anything like that.

=)
Anonymous on 2009-10-15:
Sounds like the Mac is the way to go,I've been wanting to replace my laptop for a while now.
PepperElf on 2009-10-15:
if you do that train... save the old hard drive
if you put it in an enclosure, you can use it as an external. :-D
bcd on 2009-10-15:
I own Macs and Apple stock. Apple rocks!
RMiami225 on 2009-10-15:
One more thing .... if you buy one of these hot rods spend the extra for the solid state hard drive ... this thing is as quite as a mouse!
PepperElf on 2009-10-15:
solid state is nice
but not big enough.

*has a 500G drive in this puppy* :D
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Was a PC, Now I am a Mac
Posted by on
ELK GROVE VILLAGE, ILLINOIS -- I was an owner of an HP laptop for four years. It included tons of useless programs but was faithful to me until it stopped turning on when I opened it from sleep mode. I eventually go the 'blue screen,' the death sentence of windows computers. I lost all my info and it would cost $200 to get it back to out of the box condition.

When I Was shopping for a new laptop I passed the mac section and went to the windows section. I set my eyes on a Toshiba because I heard that they are reliable. It was extremely fast when compared to the others. I asked the guy at the store to bring one down for me to buy but I asked him if there were any other good computers available. He recommended the MacBook. I nearly laughed. But how I was wrong! It was faster and BETTER than the Toshiba.

I got home and it took ten minutes to get the computer started out of the box. EASY!!! The screen is crystal sharp, easy to use, and comfortable. Everything is accessible, no crap like with the PC.

Believe me, I was shocked when I walked out of the store with a Mac. I've been a lifelong PC user and advocate, but this changed my perspective.
     
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Anonymous on 2009-03-26:
Thanks for the informative,we are looking into new laptops and I think Mac will be the way to go.
spannerotoole on 2010-04-20:
It does not cost $200 to go back to the way it was. You did not lose your information, It's all there on the drive.

Macs are for idiots.
PepperElf on 2010-04-20:
idiots?

you mean I was stupid for switching to mac and having a computer that ran better than my windows piece of crap?



O_o
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Apple Is An Amazing Brand
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I have owned many macs. The 1st was a G4 desktop never had an issue with the 2 years of ownership. The second computer was a Powerbook G4, never had a problem. Third was a Powerbook again had a couple of issues but apple was always on point. Fourth computer was a Macbook (white) I honestly liked the computer but wasn't impressed with the overall quality of the casing. I had issues with the build quality and took it to the genius bar a total of 3 times. They repaired it with no questions asked but the third time they called me...They decided to give me a brand new computer no questions asked for my trouble. They offered for me to get a brand new white one or the new uni body Macbook. I obviously took the new uni body Macbook and its gorgeous. They also transferred everything over for me and polished it up at the bar before handing me my brand new laptop. Apple stands behind its products and has amazing customer support.

BE NICE AND ALWAYS BE SYMPATHETIC WITH THE GENIUS BAR THEY DON'T BUILD THE COMPUTERS!! Way to go Apple!!
     
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Anonymous on 2009-02-18:
Like me, General Manager has drunk from the Kool-Aid of Apple. Good stuff! When I changed over from PC to Mac, I was a regular visitor at the Genius Bar. I found them unbelievably patient and helpful. Gee, it's almost like they want return business. Not like Dell-Hell where they depend on fresh fish delivered daily to their door.
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The MacBook Pro
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This is the best computer I have ever owned. Like any device, you are bound to have a problem... sooner or later. But it is by far the most stable platform, best hardware and user experience I have ever had from a computer (Laptop or Desktop). I don't have a whole lot of experience outside of the Mac/PC world, but with that aside, I am happy to say I will not be returning to my old PC.

Sorry to all those out there that hate Apple for the cult-like support that seems to be abound. But... I'm the consumer, and I like my computer.
     
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RMiami225 on 2009-10-15:
I have learned that buying Apple's extended warranty pays for itself ... my 15" pro has not had any issues at all but I also have a white 2.2 GHz Macbook ... that may be, pound for pound, the best computer out there but anyway my wife dropped it right on the corner ... no apparent damage but there was some internal chassis damage that effected the battery door ... called Apple they sent a box the next day, shipped it that afternoon. they replaced the entire bottom half (Goodwill), came back two days later looking brand new, no cost!
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Apple = Hidden Fees and Vendor Lock-in
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GEORGETOWN, DISTRICT OF COLUMBIA -- I have never felt so trapped by proprietary parts and hidden fees. Everything comes half-complete with Apple.. You have to buy your own adapters, buy your own chargers, buy your own everything that doesn't come in the box, and they don't include necessary items in the box.

Cables, drives, basic "standard" parts are all altered or soldered to the board to prevent replacements and/or upgrades. Repairs require you to ship the computer in the mail. The "Geniuses" at the stores are arrogant jerks. In fact at this point I'm realizing EVERYTHING about owning this Macbook is about arrogance. It's not ahead of its time anymore, this is just another Intel PC in a huge market backed up by a LOT of hype.

My Macbook is too hot to put in my lap, it's a chronic underperformer compared to the official Apple benchmarks, it makes horrible noise when the fans come on, and the battery life is *not* stellar. The "amazing" screen looks exactly like a Vaio, Toshiba, or DELL XPS system screen.

Why is everyone on the Mac forums raving? Stark raving maybe? I now believe you must be a hardcore fan to love this company the way people do, and the fans are loyal to the death--whether they mean what they say or not. Why must people insist everything Apple is superior to everything else. I am $3000 sorrier for believing the hype. The Macbook is not horrible, it's just not a $3000 or even $2500 computer. It's comparable costwise to much better systems, but not performance-wise. I can make direct comparisons now because Macs have the same processors and motherboards as everybody else Intel..

The computer wasn't a lemon, it's just not amazing, awesome, or incredible. Apple makes average quality systems and all sales are based on blind advertising and stylishness. With low quality service and long drawn out unpleasant repair processes, I can't recommend anyone trust Apple. I wish I could go back.


An Apple in a Nutshell: Be trendy or be damned. You may find both apply here.
     
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Anonymous on 2006-07-11:
There is an apple mentality out there (always has been) – not all but some. There is group of cult apple users who think anything Microsoft and at one time Intel is the devil and everybody using Windoze was an idiot. (kind of like some of the linux crowd). I like Apple but not for the bucks they ask. My needs are simple and this 700 dollar gateway does the job. I’m not looking to make a fashion statement or derive status from my hunk of computer.
Sparticus on 2006-07-11:
Funny I was just talking with a mac-user at work about the MacBook. I've been shopping around thinking of getting one until I recently read a few bad reviews talking about the hotness, the quarky mouse pad/pointer, etc. THis guy was going on and on about how Apple always fixes the bugs after a few months, etc. And that I shouldn't worry about those things. My concern was why does it have these bugs in the first place? If I'm paying a premium (which Macs are priced too high) then I expect premium quality. When I compared the MacBook (loaded $1599 version) to a simiar priced Lenova 3000, I found I got twice the RAM, more USB ports, a all-in-one card reader and more disk space for the same price! AND, the Lenova (or whatever the new IBM company is) doesn't get hot... at all! So, my advice to potential MacBook buyers... check out the competition first... you may find more value for your dollar.
Sparticus on 2006-07-11:
Just noticed the price you referenced... $3000. Did you by chance buy the MacBook Pro??? My comments above were in regards to the non-pro model, just the MacBook.
Bowlasoup on 2006-07-12:
Macbook Pro, yes. 17". Sorry I didn't note that. I suppose also I should have classified this "Complaint" it would be fair to where I ended up..

Several people told me the hot laptop issue only related to the 15" Macbook, and that all these problems had been fixed with the latest revisions. Now I'm complaining to them and the same people are turning up their noses and responding like "Well you obviously don't understand how to use it, obviously.. There's nothing wrong with it, there's clearly something wrong with you." Of course this explains heat and fan noise, etc.. I must not be worthy of this work of art, the Macgod has spurned me. BTW I'm an IT man, I've had a LOT of computers in my hands, I started with a VIC 20 and an Apple IIE..

I'm accustomed to variable power and lots of modular adaptability with computers (yes laptops too). This no-way-out vendor locked mentality is so restricting. I thought maybe I could "make the switch" and not go crazy. !!!!!!
Sparticus on 2006-07-12:
I hear ya Bowlasoup. I also own an iPod. Same ol story. Didn't even come with a power cord! It came with a USB cord that would charge it at the same time, but that of course means I need a computer (with USB 2.0) to ever charge it. So I laid down another $30 for a stinkin' power cord that actually plugs into an outlet. I think tonight I've made up my mind. I'm going with the Lenovo 3000V: http://www.pc.ibm.com/us/notebooks/3000/v-series/index.html?re=home_C_us&trac=HPC
Anonymous on 2006-07-12:
Good info Spart!
Anonymous on 2006-07-12:
Sparticus: use the aux USB port on the printer to charge it up. No power cords here. Anyway I heard Wozniak state on a radio show (Coast to Coast) that "overheating comps" are a problem.
buddy1065 on 2007-01-25:
I got the Core 2 duo Macbook Pro 2.33 Ghz a couple months ago. I knew the previous model had problems so I waited. I would never trade it for a Lenovo or any other PC laptop. It does get hot underneath while gaming and the fan does come on a bit strong, but the handrests remain only warm and usually any other task it's just warm and quiet. No defects. I am satisfied with their product so far. They did good with the new revision MBP C2D.
geoffinak on 2007-04-06:

Wow a bunch of Apple Haters. These reviews are worthless.
The MacBook, the less expensive model and the MacBook Pro. Come ready to run right out of the box. Power Cord included.
They also come with a full complement of very powerful software. That includes iMovie to make your digital movies, iPhoto to store and use your Photos, iLife a word processor and much more, Keynote a presentation program, similar to powerpoint but much stronger as the all the software is integrated and works together. Also the Mac makes PDFs, iTunes for downloading and keeping your digital music stored and again working seamlessly with all the other programs made by Apple. The big difference, Apple makes the hardware, and Apple makes the software, so the Operating System and the hardware fit like a glove.. Wintels are built by many different companies, yes the same parts go in, but Apple requires a certain standard. Most companies will change suppliers on a week to week basis depending who is the lowest bidder. The major software titles are included as I listed above. You can run Micro Soft Office if you want, as there is a version made just for the Mac by MS. The computers Apple builds are very upgradeable. I have a computer built in 1999 a Pismo, it still runs the latest Operating System 10.4.9 as of this write up. I have replaced the Hard Drive with a newer faster model, about 10 minutes, I am not a computer whiz.. The RAM is now at 1 Gig when it was released 512 was the Maximum. I had one problem. My daughter spilled herbal tea in it. Dried it off with a towel and yes plugged it in. No go, the machine was dead. Did a little research and Apple people are always helpful toy DIY types. Cost was $5.00 for a inverter cable off eBay and another 5 minutes to remove the old and plug in the new.

Now if you like to play with your computer, tear it down and rebuild a parts machine, fix software glitches, rebuild your C drive every week, figure out crashes, then maybe the Mac is not for you. They just run, your not rebuilding drives and defrag this , no spyware, the viruses, what are those and the security is built in the machine, or comes in downloads. You control what you let in your machine on it's different ports. For web surfing and general use the Mac is tight and secure, there are no known viruses for OSX, while last year MS had 25,000. in the last quarter alone. It's a cliche but Macs, they just work.

There are fanatics on both sides Mac and PC. The PC side seems to be the gammers who want to stretch every bit of juice they can so their games run cool. I understand that and there are games for the Mac, but only the best ones. The Mac fanatics, seem to be people who just want you to try the mac for a month and see that in a lot of ways they are the same but after about 3 weeks and you have not crashed, lost your Data, you realize , this machine just works and the software is intuitive and easy, it just flows. Yes you may need help and that is right at the top and most items will be opened and done for you.

Now if you want to tinker around with a Mac get a Desk Top, they all have PCI, which allows expansions. Room for extra Hard drives, optical drives anything you want and the Hard Drives, the video cards, optical drives Parts, Do NOT have to come from Apple. there is a huge secondary market to add or upgrade your older machine to something new and fast. That is a big fallacy that was written by the same guy who posted all those negative posts above. They sorta just flow together, if I am wrong my apologies. All I can say is I had 3 people here for a month, I gave them my 1999 Pismos to use on my wireless internet connection. At the end of the month, they all went out and bout MacBooks. All they could ask was , where are the pop ups, where are the virus protection, where is the spyware. How come I do not have to rebuild the drive every week. It really was funny as they all were amazed.
Speed, this is getting to be a none issue, Macs and PCs are close . However the Vista software is still a build off off version 3.1, they just added code on top of code windows 98, 2000, still using the same code build that was there in the beginning.

The Mac is now UNIX based, it is an old code but your internet is being run probably on UNIX, as its one of the most powerful stable Operating System there is today. Which again leads to speed and power. The Macs of today have so much power that it usually far out strips the user's ability to use it. Just in case this is not true. Apple has left their software Open Source, meaning any body can design software using the UNIX software which is the heart of the Mac. This allows developers full access to to make software for the Mac, also you the owner of a Mac can make a program of your liking. So if you really want to create, Apple does not stifle that. Another reason I support Apple as MS hates competition.

The only way to go in computing. They also hold there value. I can still get half of what I bought my Pismo in 2000 for. It was used for a year when I bought it but, that is saying a lot. Magazines, Movies, all created mostly on Macs. The price hype you have to add in the $800.00 to $1000.00 software that is included with the Mac, with a full functioning Operating System, not a Home Version but the real deal. I have never known anyone to change to a mac and then go back and I probably turned on 20 people to this machine.
geoffinak on 2007-04-06:
Oh one more thing, the guy who is really down on the Mac above. He is an IT tech. That says it ALL. If Macs were in buiness, IT techs would be out of business. IT techs LOVE Micro Soft. Vista will employ them for another 5 years. How silly I missed that. As for the heat on the lap tops. I find it nice in the winter and the summer get a cool pad a $15.00 part from Other World Computing, someone who makes all sorts of parts for the Mac. It protects the bottom and allows cool air to flow underneath.

G
geoffinak on 2007-06-13:
Gee a lot of complaints but nothing solid, it's slow, where are your speed tests, and against what and just how fast do you need speed, for Photoshop rendering, iMovie creation. I mean really the speed part of computers is far exceeding the ability of most users. I am just about ready to retire my Pismo to second hand trust, I have had it 8 years and it has run flawlessly
It's hot, well a $15.00 cool pad lets ventilation go under the lap top as it sits on anything, including your lap if it's that bad. A lap top should never be left on a table of couch. A simple fix. Funny I have had guest who bought 3 in the last 4 months and not a problem. I bet your $700.00 gateway will not run Vista the full version. Extra Ram $150.00 to max it out, which is a customer installable part, as is the hard drive. When it comes to lap tops there are not so easy to work on as Desk Top models. However most laptops have after market parts to make their processor run faster. I hear a lot of whining but not much fact and if you ever use one you won't go back. This guy was just a plant, he did not even know what model he had. Show me the facts. I have used them for 20 years and their always on the cutting edge of technology. Why do people dislike MS. Mostly they get in the way of anyone who threatens billys stolen code, yes he stole the windoz code from Steve Jobs, way back when they were friends. MS prevents small companies from developing software that competes with them. They either buy it up or crush them in law suits. Apple on the other hand gives it code away, free, so people can develop new and interesting products to run on the Mac. It's called open sourcing. So Vista is just code on top of code on top of code from the 80's, 90s, and now 2007. Mac Now runs UNIX which powers a lot of the internet it's self and has been around a long time and is a very stable Operating System that has been refined not stacked upon.

Why do some people seem like fanatics
Because they just work and those cheap $399.00 $799.00 what do you get for software, a lite version of vista. So if you like 26,000 viruses a year, spy wear and always having to tinker and rebuild this and that, get windoz. If you want a computer that works. Get a Mac. It's a machine and some will have a problem, but if you have the 3 year warranty, which you should buy, then your covered. Yes the MacBooks MacBooK pro have to be Fed Ex in, however Apple pays shipping both ways. I had to send mine in onece about 8 years ago, 3 days to ship, fix and back in my hands. Not bad.
craigt on 2007-07-03:
I've got to say that I was a PC user since DOS. Finally took the chance to get a Mac last year with Parallels running Windows XP. Since then I haven't looked back. Haven't experienced Vista - don't care to. The Mac and almost everything Apple does is first class. It just works. You don't need to be concerned with network connection icons, hard drive lights, defrag, etc. They come fully equipped including software applications.

My 15" Macbook Pro 2.4 does get warm but so does every other laptop. No big deal. Battery life is better than most, screen is super bright (LED version) and crystal clear, the touch pad is the best there is, and the illuminated keyboard is the feature I can't live without at night.

I believe Apple as a compay is first class - they don't discount anything or play with prices (except refurbs), they have an excellent support system with techs who speak English (usually from US and Canada, not India like others), etc. However, I have to agree that Apple has become a bit greedy. They usually include all required accessories for initially launched products such as the iPod, then tend to sell without some accessories without lowering the price. That is definitely uncool. I remember getting my first iPod - a great presentation in a nice box that opened several ways with all items packed in a display. Now the iPod comes in a tiny plastic box with nothing. I'm sure the same will be for the iPhone. Now it comes held on a display tray with all required accessories and in a product proprietary bag. Give some time and it probably won't even include a charger or headphones. Well maybe headphones since it is also an iPod but definitely no special bag in the future.

One thing that is totally uncool about Apple is now they are in bed with AT&T who has terrible customer service. AT&T will introduce Apple to a broader market of customer, different than their usual Mac crowd. However, I'm sure Apple will soon experience what it is like to provide support for AT&T's problems. I hope it doesn't degrade the way Apple does things now. A perfect example is that AT&T has been bragging that "existing customers only need to add a $20 data plan to their current voice plan to use the iPhone. I learned the hard way that this advertising campaign is total BS. I am an existing AT&T wireless customer but my plan is "incompatible" according to iTunes activation. Severl talks with AT&T people and I learned that there are tons of people in this category with accounts known internally as "blue accounts". These accounts wre ones that were set up by AT&T Wireless before the merger with Cingular where the account was never migrated. Why? Because the Cingular plans didn't offer as much. AT&T let us keep them to prevent customers from switching another carrier. Now Cingular is "The new AT&T mobility" and they still allow these accounts for the same reason (to keep us from jumping ship to another service provider) but they won't let us use the iPhone unless we change to a new voice plan. Now how does that coincide with their language of existing customers not needing to change voice plans?

BTW: After speaking to an AT&T Executive today, AT&T updated their website to now include text informing that not all plans are compatible.
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I love my mac book
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I love everything about my Macbook pro. Everything. I can connect easily on the road, at home, it is STILL fast as heck after a year of use. Never, never, never hesitate to buy one!
     
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Anonymous on 2010-03-24:
I'm a pc
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Love the Warranty
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07928 -- Computer had numerous defective parts, but all of the repair was free, and everything worked out perfectly. The warranty guarantees quality computers from Apple, you'll never get stuck with a lemon.
     
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Horrible Product; Horrible Service
Posted by on
I bought an Apple computer. It is really buggy. I used to sell computers and other technology at a local electronics store. I have never seen a computer crash so much ever. Apple even refuses to provide a refund, and I just bought the thing days ago.

UPDATE: I had the charge removed by my credit card company. All is good in the world again (except for the millions of animals we torture and slaughter www.meetyourmeat.com)
     
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Aerocave on 2008-01-25:
Huh? You just "bought" it and you cannot return it...sounds a litte "buggy" to me...
CrazyRedHead on 2008-01-25:
How much memory does it have? What kind of spamware, adware,etc protection does it have? Does it have Vista? What else are you running on it? How long have you had it? Why can't you return it? Details please.
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