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Apple Computer Inc Consumer Reviews - Page 2

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Apple Service Bites
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Apple just wants your money. They must not believe in their product because if you don't purchase the extended warranty they won't even answer your questions on how to use the ting. I purchased the 1/2 hour with the expert to help me use my new computers better, all he did was complain. When I asked the best way to clean of fingerprints he said, "Well I wouldn't let my kid touch it." (he didn't have kids) On to the product, the disk drive on the desktop broken 600.00 know the disk drive on the laptop is going out I don't even want to ask. My next set will not be Apple.

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MacBook Credit Cards ARE RIP OFFS!
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90650, CALIFORNIA -- Well, I got a Macbook credit card and it was supposed to be ints. free for some time or so, but they started billing me making my account over the limit, which made me have OVER THE LIMIT FEE. And for the longest time, they kept charging me 40 dollars for OVER THE LIMIT for the longest. So I got tired of that and I started to pay them off. My due date was the 24th of each month (when they don't feel like switching it up on me, so they can charge me late fees.) Well, my balance was at $729.90. And I made three payments starting from the day of the 19th of February and I did this all on the computer so it was taken out ASAP for them.

I finally make my last payment of $225.90 BEFORE my due date for the min. I called them up on March 3, 2009 and asked them what my balance was. They told me zero, and I told them to close it. A couple of days after that, I get an email saying that I owe them finance charge!!! So I basically told them to take that $10.38 of finance charge and shove it up their *well where ever you want them to* and good luck with getting business from me (and my friends) in the future!!

***DO NOT GET A MACBOOK CREDIT CARD OR JUNIPER CREDIT CARD. They CHARGE too much for interest rates, CHANGE DATES on you so you'll have late charges, UNHELPFUL customer services, AND ANYTHING ELSE BAD is THEM!!!!!*** 1-866-419-1030. (their phone)

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Customer Support
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BURLINGAME, CALIFORNIA -- I recently purchased a desktop computer from Apple. My previous computer was a PC. The difference in the Customer Support is like black and white. Apple is a very organized company who trains their employees to that when you ask a question, they have the answer 99% of the time. They are human after all, so once in a while they have to say that they're not sure, but will find out the answer from someone who knows and get back to you. So far, they've never disappointed me by not coming up with an answer about their product and its features. I'm a very, very happy customer.

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Poor Customer Relations
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WEST FARGO, NORTH DAKOTA -- I have a recommendation for everyone -- do not buy an Apple product ever!! My son bought an iPod Touch five months ago and the battery already will not charge. We contacted Apple and they had us send it in. They claim it had water damage which we absolutely don't remember, so of course we will have to repair it at a cost of about $200.

If you ever call their customer service number be sure to have at least two hours to sit on the phone. That is what I had to wait. We never have had this bad of service. My family has had to deal with Sony in the past and it was a breeze. No hassles at all, we were refunded a new product right away. So be warned, don't deal with Apple!!!

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Rebate or Rip-Off
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BEVERLY HILLS, CALIFORNIA -- The "free" HP printer that came with my daughter's laptop has yet to materialize. Computer and printer were purchased 3 1/2 months ago and rebate form was properly submitted the next day! Still have yet to receive my REBATE! Have contacted the rebate center, which by the way does not accept e-mails, on numerous occasions, only to hear a recorded message telling me my rebate is in process!

Apple is guilty of false advertising and should be held accountable. Rebates should be given on the spot and consumers should not be subjected to these hassles when we are enticed to buy a product and are told that it is "free." Shame on Apple for engaging in this sleazy practice!

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Rebate on education purchase
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BROOMFIELD, COLORADO -- I purchased a notebook for my high schooler at Apple Store and was told I would get a "free" I-pod, only I had to pay for it upfront and then mail in to get the rebate. After 3 months of waiting I finally called and was told the rebate was only for "educational purchases for college students". I was told there was nothing they could do, I should have read the print, not listen to what their sales people told me, no rebate, tough luck, can't make any expectations, etc. Apple has just lost any future business from this family, not that they seem to care!!

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Issues With Computer, Great Customer Service
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My son just bought a MacBook in August 07. It had an issue with the DVD player "freezing" in the middle of a movie, so we called tech support. First of all, they speak un-accented English! This is GREAT! Secondly, they actually know what they're doing, instead of seeming to read through a script that may or may not have anything to do with the problem.

Third, both techs we spoke to gave us some helpful tips and tricks since we're new Mac converts. The fixes they gave us seemed to resolve the issue with the DVD player, so all is well! I have had so many issues with Hewlett Packard, I just wanted to kiss Apple's feet for being so wonderful!

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Windows vs Mac Computers, Laptops
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OK I just have to put in my 3cents! My first experience with computers was back in the late 70's early 80's when my dad got the first Radio Shack computer TRS-80, where you had to upload from a tape cassette! Then he brought home a Mac II, a little square box. I was just a little kid copying text from a book and writing cute little programs on the computer. It wasn't until my sales career boomed and after my first million $ year my boss bought me a Win pc computer for home. How do I turn this on? From then on I was hooked.

An AOL junkie, on the computer 24/7 learning the wheels of the internet. For the last 20 years I've always used Microsoft's Windows pc going through all the awful experiences of upgrading each time they came out with a new OP system. (You're better off just to go buy a new computer. I think that's one of the reasons they keep "upgrading" the operating systems so they can sell more computers because everyone gets so frustrated)

I would say I'm very proficient and comfortable with a Windows pc. After starting my own company and dealing with hard drive crashes and viruses, I decided to take a leap and cross over into Mac land in hopes of not having to deal with the headaches of a Windows pc. Over the years I've often thought back to the early years of Mac. And hearing about the Mac problems of not being able to share files with pc users. They were an "outcast".

I always stayed with Windows because it was the "norm" and everyone used it. Well I'm here to tell you "STOP!" Stop the madness. I picked up a 24" screen iMac which has the hard drive and everything right in the monitor. No more big box cluttering up my desk!! And it's quiet. Have you ever had a "whirring" pc? Well I have. The hard drive is intermittent or non stop screeching.

I was very nervous about taking the plunge with the new Mac. This is my business after all! I feared I wouldn't understand it or be able to learn it. Well I also got a little 13" iBook Mac laptop. Took it camping with me. It was a cinch to learn over the weekend. I was using all the basic programs it came with to take digital photos. Sitting around the campfire everyone gathered around and 1,2,3 Click! snapshot with iPhoto! Can we say WOW?

For anyone even contemplating Mac or Windows. Do yourself a favor... GO MAC you'll be happy you did. Everything works!! There's Microsoft office for Mac, PDF for Macs. I have no problems communicating with my clients. While they still have wires everywhere with video cams, mine's built in right into the computer. Click 1 button and whoa!

So the whole purpose of this rant is because I'm kicking myself for waiting for so long. But on the other hand maybe it was good. Because if you're wondering if Apple Mac has caught up with Windows, well let me tell you - the last time I checked, it SURPASSED Windows. Feel free to email me any questions, comments. I'd love to hear from you. Best Regards. - From Silicon Valley to Colorado!

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delay in the time promised
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We were told by the customer representative that our mac pro would reach us by 1 week from the date of ordering. We ordered it a week back, still says it's going to take long. Had high hopes for the services of Apple inc. Just hoping it reaches soon.

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Why do I need to pay for software converters
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Just got a Cd from a mate and it will not work on my mac. Need to download converters and pay $19.00. This happens often. One would think this stuff comes for free like windows systems but no you lot are take take. Have this computer over 3 years and I will not get a mac ever again.

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Apple Computer Inc Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 5 ratings and
23 reviews & complaints.
Contact Information:
Apple Computer Inc
1 Infinite Loop
Cupertino, CA 95014-2084
408-996-1010 (ph)
408-996-0275 (fax)
www.apple.com
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