Apple Computer Inc - Page 2

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1.9 out of 5, based on 13 ratings and
31 reviews & complaints.
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Apple's TIME CAPSULE data recovery voids warranty
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Rating: 1/51
CUPPERTINO, CALIFORNIA -- I purchased an Apple Time Capsule in December 2012. June 23rd, I noticed my WiFi was down and there was no power to the Time Capsule. I made an appointment with the Genius bar at the Apple Store where they tested it, tried a new power cord, etc. A new Time Capsule was ordered which will supposedly be available for pick up in a few days.

So I asked about my data. The reply was, It is not their policy to do data recovery AND If I were to take it to someone to recover my 6 months of back-up, it will void the warranty. It is my choice - lose the replacement Time Capsule to recover my data - no guarantee that the data is still there - or, hand over the damaged TC with my data to Apple land, not knowing where my sensitive data may end up, and get a new TC which may only last another 6 months.

How can APPLE not allow me to try to recover my data? I feel like a hostage. No matter what I do, its going to cost me. I'm so upset because I've been a loyal Apple customer since the 80's - as a graphic designer - Apple is the only way to go as far as computers - I know now that some of their other products are not as reliable. Very sad.
     
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nazrider on 06/27/2013:
hey its apple, they own you. take it or leave it.
You know there are several cloud back up systems out there and you have full control of your data. even on a mac. I use crashplan it allows me to back up to the cloud, a drive or even a friends drive if need be.
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Poor Customer Service
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Rating: 1/51
YORK, PENNSYLVANIA -- I sold my 2005 Nissan Titan pickup to Apple Nissan on June 14,2012 after they sent me letters asking to buy my truck. When I took the truck there for first appraisal the sales people were all over me and my wife asking if they could do anything for us. We settled on a price and did the paper work on June 15,2012. It took until July 12, 2012 and at least two dozen phone calls to get our money. Every time we called to talk to the salesman Jim [snip] he was always away from his desk and would not answer his voice mail. I left messages with other salespeople and got same response NOTHING. I have several voice mails from finance people all claiming check was mailed all on different days. I would never recommend this dealership to anyone. Not unless you want to play games with people.
     
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trmn8r on 07/15/2012:
Car dealers are GREAT at taking money, but not good at all at giving it.

I get those "Golly we just have to buy your car from you because everyone wants to buy a used car"
ads and throw them into the trash. If someone wants so badly to buy my car, they would be asking me on the street.

What people want to do, especially at a car dealer, is move cars and make money.
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Warning to anyone considering switching to Mac from PC:
Posted by on
Rating: 2/51
CALIFORNIA -- I recently bought a new phone. NoKia Lumia 900.
I have Macs since they came out, iPhone since the beginning... (& pc's but main data on Macs.)

the following is just ONE of many Many disappointing failures trying to transfer data from Mac and iPhone to windows 7:

Lumia 900; RE: NoKia Contacts Transfer program, free.

Bluetooth successfully paired Lumia and iPhone 4 until got message from iPhone that "NoKia Lumia 900 not supported". only option on iPhone was to delete Lumia. (from Bluetooth link database).
The link verification number matched on both Lumia and iphone. it's just that iPhone can't or won't continue the process. due to proprietary apple formatting I'm guessing.

Apple makes it easy to switch from PC to Apple, but it IS almost impossible to switch from Apple to PC, windows.

WARNING to anyone considering switching from PC's to Apple Macs or iphone: YOU CAN'T SWITCH BACK.

yes, there are programs that CLAIM to do this, costing from zero to $40 each.
However they either have failed completely or only partially succeed in what they claim.

BEWARE! ONCE YOU SWITCH TO MACS YOU ARE TRAPPED!
     
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tnchuck100 on 04/11/2012:
That is all too common. Many companies cannot rely on the merits of their product and quality support. The only way they can survive is through contracts and proprietary entrapment. Disgusting.

Good review.
KevinTX on 04/11/2012:
"proprietary apple formatting." How I loathe thee.
GenuineNerd on 04/11/2012:
A lot of people tend to switch to Macs (or Linux) because those OS's are less likely to pick up malware and viruses than Windows machines. I know a few people who have a Mac, and swear by them. Apple does make a great, although pricey, computer. Still, switching from one OS format to another (such as transferring programs) can be difficult. My only Apple products are two iPod Touches...they are great for e-mail and web surfing on the run, and iTunes is the best music program out there. And most people who do switch from PC to Mac won't ever switch back.
trmn8r on 04/11/2012:
There are multiple reasons. First of all, few switch from Mac to PC (: Also, Mac makes things easy to go from Windows to PC and always has. Microsoft would like to think Macs don't exist.
bcd on 04/13/2012:
If you are attempting to transfer the address book and calendar, I have a solution. Sync the iPhone with your Macintosh, and then export the Apple address book data as a vCard (File Menu/Export/Export vCard). Be sure to select all of the contacts before exporting. Import the resulting vCard file into the PC address book. If you are attempting to transfer the calendar, export the iCal calendar (File Menu/Export) and then import the resulting .ics file into the Microsoft Outlook address book.
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Apple Customer For Life
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CHARLOTTE, NORTH CAROLINA -- First, the issue was 100% my fault. I dropped and broke the screen on my daughters I-touch so at the prospect of a new one costing $300 I asked if it could be repaired. The customer service line said of course, either through the mail or go to an Apple store. Immediately the representative looked up where I lived, provided the closest store, verified availability of a replacement product and gave me available appointment times.

Once at the store the wait was longer than I was told however when I finally was helped they verified the repair/replacement cost was only $99 and they would be right back. When he returned we set up the new unit, made sure it worked and he thanked me and said “You’re all set, have a nice day.” I was a little confused so he explained there appeared to be no signs of abuse to the old unit, we value our customers, this replacement is on us. So yeah…Since then I’ve already bought way more than that $99 from Apple and I will never consider switching away. Sure their expensive and never go on sale but this one simple experience told me this company “get’s it”.
     
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trmn8r on 11/18/2011:
I'm a little confused to.

While a replacement should have cost you $99, they gave it to you for free. No sign of abuse doesn't mean the unit wasn't mishandled, and you yourself admit that you broke the screen.

Christmas arrived early for you! The only problem I see is if another Apple customer has the same experience, gets the replacement in their hand, and is told that they have to pay the $99 per the policy...
ChuhBaca on 11/18/2011:
Great review!
Skye on 11/18/2011:
Nice review. Glad you has such a positive experience!
Anonymous on 11/18/2011:
I love hearing positive reviews! Awesome service!
onlooker on 11/20/2011:
I've seen in apple warranty products replaced free. Out of warranty - as can be determined by apple code number - items are replaced for a fee. Which can be hefty especially if the unit fails months from the end of contract, but after warranty ends, like for iphone.
The costs to track, repair/replace failed parts is one issue. The mfg process will not support the repair. Maybe you paid for the replacement when you bought the original item, maybe % failure replacements are factored in to the pricing model.
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Apple Store - Austin TX
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AUSTIN, TEXAS -- I made an appointment at the Genius Bar at the Apple Store at The Domain in Austin, Texas in early December 2010. I wanted to see if I could get a replacement for one of the four plastic 'feet' on the bottom of my black MacBook.

I was greeted promptly when I checked in, about 20 minutes before my scheduled appointment. There were six 'Geniuses' at the Bar, and I was called up within five minutes after checking in.

I explained to the woman who greeted me what I was looking for. She said that the feet were an integral part of the base enclosure, but that she would go to the back and see if it was possible to replace the entire base or, failing that to pry one of the feet from another computer and glue it on to mine. When she came back, she said that she could order a new base for the computer and that it would take a day or two to get it in. She also noticed that there were some some small cracks in the top cover (where the keyboard is located), and that Apple would replace that at no charge because the cracks were the result of a 'design defect'.

I gave her my computer and was told to come back in an hour.

When she handed the computer back I was shocked to see that I had an entirely new top cover, including a new keyboard and trackpad. She then informed me that the technician noticed that my battery was slightly swollen, a sign that the battery was on the verge of failing -- and that I had been given a brand new battery! And that I wouldn't be charged for anything that hey had done!!

All in all, Apple gave me over $400 in service parts and labor, on a four year old computer, and it didn't cost me a cent, and all that in less than an hour. It's service like that keeps me, and will keep me, an enthusiastic customer for Apple products forever.

By the way, I'm still looking for that replacement foot, but I figure I can glue a piece of felt to the bottom myself.
     
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werelucky on 12/22/2010:
My daughter converted me several years ago. Their customer service is just as great as their machines.
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Service Apple Computers
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An Apple system was purchased for our son who has special needs - is very smart and has great oral communications. One of the products that was purchased seems to be defective. We spent all day on the phone with various Apple service people. One of them would not call him back - basically tyold him to try to load the software again. One of the techs refused to speak with my son even though my son was the person who started the call (my son is very polite - I am very frustrated and not as polite).

Apple basically told us that we could not return the product. They would not send out a new product. We were told that even though the product was purchased directly through Apple I should contact someone else to try to get the product fixed or get a new product.
We spent from 9 in the morning until about 5 in the afternoon - a lot of the time on hold and did not get anything done.

I asked to speak to the tech"s (Preston was his name) supervisopr He asked me if I was going to complain about him. He refused to let me speak to a supervisor. This is the same tech who would not speak with my son even though my son was the person who started the phone call.

I was surprised at how bad the service from Apple was. Never would have purchased Apple if I had known how things worked. (I have always had Windows and service through them is great!)
We do not have an email address as the one the tech gave him does not work
This is the phone number that we were given 877-416-4271 ext 2408 this lady was nice but didn
     
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bcd on 12/17/2010:
What is the product? Describe the problem.
macdave on 12/17/2010:
Wow, sorry to hear you had such troubles with there service department, its generally very good. What did you purchase and what was the problem?
Anonymous on 12/18/2010:
Apple, products are overrated.
Anonymous on 12/18/2010:
I am surprised, too, macdave. But, of course, there is always one bad apple in the bunch. Apple, I hope you get this resolved. I would definitely talk to someone else in the service department before you give up. Ask for someone higher up when you call again, right at the beginning of the conversation.
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IPOD Touch Missing Camera
Posted by on
Rating: 1/51
CALIFORNIA -- Re Apple's IPOD Touch, the front facing camera was removed from 5th Gen 16MB device. This was purchased to replace my granddaughters lost 4th Gen 8GB ipod which had this camera. Apple's ipod webpage shows pictures with this camera but if you dig deeper, you learn that you must spend more and buy the 32GB ipod G5 to get the front-facing camera. I consider this to be deceptive advertising to former Apple customers who would not expect Apple to cheapen their product. Consequence for me was a very disappointed granddaughter on XMAS night. Shame on Apple.
     
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FoDaddy19 on 12/27/2013:
According to Apple's website
http://www.apple.com/ipod/compare-ipod-models/

The 16GB model a has front facing camera. But does not have a *rear* facing camera. At any rate, it only took about 10 seconds to look up that info. And it's clearly stated. There's no deception going on here, and from what I can tell Apple makes it pretty easy to determine which models have which features.
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I Tunes Should Have a Toll Free Phone
Posted by on
Rating: 3/51
USA, CALIFORNIA -- Locked out of iTunes now I have to wait 48hrs.
Why can't they have somebody help out like they do for Dell Hp all other companies out of state even .
     
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Unhappy with iOS7
Posted by on
Rating: 3/51
DAYTON, OHIO -- I have had my iPad for about 4 months, I love the way it was so Easy to use but since downloading iOS7, it has been more difficult to use! I do like some features but why change so much? I would like to go back to iOS6. I am to the point of going back to my laptop! Apple, Pleas fix this!!!
     
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Chaparrita on 09/28/2013:
I don't think there were any major changes with the iOS7 update, other than the look of the apps. I think the upgrade has some cool features. What specifically are you unhappy with?
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Apple Service Bites
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Apple just wants your money they must not believe in their product because if you don't purchase the extended warranty they won't even answer your questions on how to use the ting. I purchased the 1/2 hour with the expert to help me use my new computers better, all he did was complain. When I asked the best way to clean of fingerprints he said well I wouldn't let me kid touch it.(he didn't have kids)On to the product, The disk drive on the desktop broken 600.00 know the disk drive on the laptop is going out I don't even want to ask. My next set will not be apple
     
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bcd on 09/20/2009:
Current Apple computers come with a screen cleaning cloth. It will cost less than half of that estimate for repair whether it’s the hard drive or optical drive that has failed.
klobbersaurus685 on 09/23/2009:
I'm rocking an imac from 1999 and 0 problems. Maybe it's user caused problems?
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