Horrible Restore System
PENNSYLVANIA -- I purchased an APPLE IPHONE because I was told that as long as I connected to a computer that all my information will be saved/ backed up. I recently had a problem with my "passcode" and was locked out ... read full review3 Replies - Latest reply on 06/03/2013
I hate and I don't understand why there are no iPhone 5 in stock anywhere. They just tell you to go early in the morning. I mean, who they think they are? Apple should have more respect to the time of their customers. Shame on Apple. 6 Replies - Latest reply on 10/23/2012Add reply
YORK, PENNSYLVANIA -- I sold my 2005 Nissan Titan pickup to Apple Nissan on June 14,2012 after they sent me letters asking to buy my truck. When I took the truck there for first appraisal the sales people were all over me and my wife asking if they could do anything for us. We settled on a price and did the paper work on June 15,2012. It took until July 12, 2012 and at least two dozen phone calls to get our money. Every time we called to talk to the salesman Jim [snip] he was always away from his desk and would not answer his voice mail. I left messages with other salespeople and got same response NOTHING. I have several voice mails from finance people all claiming check was mailed all on different days. I would never recommend this dealership to anyone. Not unless you want to play games with people.1 Replies - Latest reply on 07/15/2012Add reply
Apple Customer For Life
CHARLOTTE, NORTH CAROLINA -- First and foremost, the issue was 100% my fault. I dropped and broke the screen on my daughters I-touch so at the prospect of a new one costing $300 I asked if it could be repaired. The customer service ... read full review5 Replies - Latest reply on 11/20/2011
In July of 2007 I purchased a Macbook pro laptop for my son who was in highschool at the time. Just before the 1 year warranty expired, the hard drive suddenly crashed with the resulting "white screen of death" Fast forward to 2011 and a new Macbook pro that I purchased 6 months ago when my son started college. This one only lasted 6 months before the hard drive suddenly crashed causing all of the information class notes, work etc. to be lost unless I send it to drive savers which was recommended by the Apple store. Problem is they charge between 700-1900 dollars to recover the files. Not worth it!!!! I have done some research and have found out that a lot of other people are having problems with their hard drives going out on their Apple computers and whats pathetic is that Apple will not do anything about it ie recalls/compensation. As for me and my son who was a huge Apple advocate, we are done with them and will no longer be purchasing their computers.Add reply
Apple Store - Austin TX
AUSTIN, TEXAS -- I made an appointment at the Genius Bar at the Apple Store at The Domain in Austin, Texas in early December 2010. I wanted to see if I could get a replacement for one of the four plastic 'feet' on the ... read full review1 Replies - Latest reply on 12/22/2010
DancingDan likes this
Now people I've not been a fan of Apple since Anthony Michael Hall dressed down Noah Wyle in the 1999 made for cable docudrama 'Pirates of Silicon Valley' but I gotta say Apples iPad is erasing the big ... read full review4 Replies - Latest reply on 01/19/2011
I was experiencing a minor problem and called to see if Apple had a solution. I told the techie what was wrong and he said he wouldn't talk to me until I agreed to pay them $49.95. I really needed the problem fixed, so agreed. The minute I paid the $49.95 the guy said "adjust the speed on your mouse" - voila -- that solved the problem. Absolutely 2 seconds and a few words and he charged me $49.95. I called back to Customer No Service and after going up a level or two to a supervisor and requesting either my money back or an adjustment in the charge, they rudely said, I'm sorry we can't do anything for you and hung up. Now that's the epitome of Customer No Service. I'm angry because I've been a loyal Apple customer for many many years, have purchased almost every product they have from iPhones, Apple TV, 4 iMacs etc. I would think a simple gesture like this for a charge I consider highway robbery would be good customer service. I think it stinks. 6 Replies - Latest reply on 09/27/2012Add reply
The genius bar at Apple is outstanding. They are true experts and always go above and beyond for me. The people working the 'bar' are always sharp, friendly, knowledgeable, and nice.
3 Replies - Latest reply on 08/31/2010Add reply
As a mild criticism, their apple.com website is a bit too busy though. They need to streamline it.
I love everything about my Macbook pro. Everything. I can connect easily on the road, at home, it is STILL fast as heck after a year of use. Never, never, never hesitate to buy one! 1 Replies - Latest reply on 03/24/2010Add reply
we were told by the customer representative that our mac pro wud reach us by 1 week from the date of ordering, we ordered it a week back, still says its gonna take long, had high hopes for the services of apple inc, Just hoping it reaches soon. 1 Replies - Latest reply on 11/24/2009Add reply
We have several Laptops (HP, Gateway, Toshiba, Apple) Now I know Apple computers seem to be more expensive but that is not really true because when I custom configure any PC matching hardware they come out costing the same.
7 Replies - Latest reply on 10/15/2009Add reply
The only company that does as well with service is Toshiba but Apple service is top notch. After dealing with HP and Gateway service this computer is worth the extra spent up front.
This 15" MacBook Pro is the second MacBook we purchased and is hands down the best computer/Laptop I've ever, ever had! I'm running the 2.93 GHz chip with 8GB ram. It is a thing of beauty and rocks performance wise! I don't now how I ever got along without the back-lit screen, resolution and lighted keyboard. The OS is just amazing. And since I've installed "Snow" I doubt very seriously I will ever buy another PC!
Just got a Cd from a mate and it will not work on my mac need to dowmload converters and pay $19.00 this happens often one would think this stuff comes for free like windows systems but no you lot are take take have this computer over 3 years and I will not get a mac ever again
6 Replies - Latest reply on 10/09/2009Add reply
Apple just wants your money they must not believe in their product because if you don't purchase the extended warranty they won't even answer your questions on how to use the ting. I purchased the 1/2 hour with the expert to help me use my new computers better, all he did was complain. When I asked the best way to clean of fingerprints he said well I wouldn't let me kid touch it.(he didn't have kids)On to the product, The disk drive on the desktop broken 600.00 know the disk drive on the laptop is going out I don't even want to ask. My next set will not be apple2 Replies - Latest reply on 09/23/2009Add reply
After several windows PC's and all the bull... I'm glad I took that leap of faith to get a Mac. It was scary into the unfamiliar, but the frustration with everything Windows led me to it, now I feel like that old V8 commercial but instead saying "wow coulda had a Mac! 37 Replies - Latest reply on 06/30/2009Add reply
ELK GROVE VILLAGE, ILLINOIS -- I was an owner of an HP laptop for four years. It included tons of useless programs but was faithful to me until it stopped turning on when I opened it from sleep mode. I eventually go the 'blue screen,' the death sentence of windows computers. I lost all my info and it would cost $200 to get it back to out of the box condition.
3 Replies - Latest reply on 04/20/2010Add reply
When I Was shopping for a new laptop I passed the mac section and went to the windows section. I set my eyes on a Toshiba because I heard that they are reliable. It was extremely fast when compared to the others. I asked the guy at the store to bring one down for me to buy but I asked him if there were any other good computers available. He recommended the MacBook. I nearly laughed. But how I was wrong! It was faster and BETTER than the Toshiba.
I got home and it took ten minutes to get the computer started out of the box. EASY!!! The screen is crystal sharp, easy to use, and comfortable. Everything is accessible, no crap like with the PC.
Believe me, I was shocked when I walked out of the store with a Mac. I've been a lifelong PC user and advocate, but this changed my perspective.
I have owned many macs. The 1st was a G4 desktop never had an issue with the 2 years of ownership. The second computer was a Powerbook G4, never had a problem. Third was a Powerbook again had a couple of issues but apple was always on point. Fourth computer was a Macbook (white) I honestly liked the computer but wasn't impressed with the overall quality of the casing. I had issues with the build quality and took it to the genius bar a total of 3 times. They repaired it with no questions asked but the third time they called me...They decided to give me a brand new computer no questions asked for my trouble. They offered for me to get a brand new white one or the new uni body Macbook. I obviously took the new uni body Macbook and its gorgeous. They also transferred everything over for me and polished it up at the bar before handing me my brand new laptop. Apple stands behind its products and has amazing customer support.
1 Replies - Latest reply on 02/18/2009Add reply
BE NICE AND ALWAYS BE SYMPATHETIC WITH THE GENIUS BAR THEY DON'T BUILD THE COMPUTERS!! Way to go Apple!!
CALIFORNIA -- I have used this forum for complaints several times, so it seems only fair to use it for a compliment! My new iPhone after several months stopped going to the home screen when the home button was pushed. I made a reservation to take it in to the nearest store online, showed it to the repair person, waited 5 minutes, and was handed a new phone! FAST!! EASY!! Actually standing behind the product! I have to admit I am impressed.
1 Replies - Latest reply on 02/10/2009Add reply
I have been trying to get Sony to fix my desktop for 7 months. Apple did it in 5 minutes!
50 Calls To Customer Support
I have just dealt with your customer relations representative Moustaffa who, after some 50 calls to technical support, offered and is sending me a free copy of “Leopard” when I’ve had nothing but ... read full review1 Replies - Latest reply on 12/21/2008