[X]

Apple Computer Inc - Page 2

Star Half star Empty star Empty star Empty star
28 Reviews & Complaints
www.apple.com


Most Popular | Newest | More Options >
More filter options:
StarStarEmpty StarEmpty StarEmpty Star
Warning to anyone considering switching to Mac from PC:
Posted by Billtech6635 on 04/11/2012
CALIFORNIA -- I recently bought a new phone. NoKia Lumia 900.
I have Macs since they came out, iPhone since the beginning... (& pc's but main data on Macs.)

the following is just ONE of many Many disappointing failures trying to transfer data from Mac and iPhone to windows 7:

Lumia 900; RE: NoKia Contacts Transfer program, free.

Bluetooth successfully paired Lumia and iPhone 4 until got message from iPhone that "NoKia Lumia 900 not supported". only option on iPhone was to delete Lumia. (from Bluetooth link database).
The link verification number matched on both Lumia and iphone. it's just that iPhone can't or won't continue the process. due to proprietary apple formatting I'm guessing.

Apple makes it easy to switch from PC to Apple, but it IS almost impossible to switch from Apple to PC, windows.

WARNING to anyone considering switching from PC's to Apple Macs or iphone: YOU CAN'T SWITCH BACK.

yes, there are programs that CLAIM to do this, costing from zero to $40 each.
However they either have failed completely or only partially succeed in what they claim.

BEWARE! ONCE YOU SWITCH TO MACS YOU ARE TRAPPED!
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by tnchuck100 on 2012-04-11:
That is all too common. Many companies cannot rely on the merits of their product and quality support. The only way they can survive is through contracts and proprietary entrapment. Disgusting.

Good review.
Posted by KevinTX on 2012-04-11:
"proprietary apple formatting." How I loathe thee.
Posted by GenuineNerd on 2012-04-11:
A lot of people tend to switch to Macs (or Linux) because those OS's are less likely to pick up malware and viruses than Windows machines. I know a few people who have a Mac, and swear by them. Apple does make a great, although pricey, computer. Still, switching from one OS format to another (such as transferring programs) can be difficult. My only Apple products are two iPod Touches...they are great for e-mail and web surfing on the run, and iTunes is the best music program out there. And most people who do switch from PC to Mac won't ever switch back.
Posted by trmn8r on 2012-04-11:
There are multiple reasons. First of all, few switch from Mac to PC (: Also, Mac makes things easy to go from Windows to PC and always has. Microsoft would like to think Macs don't exist.
Posted by bcd on 2012-04-13:
If you are attempting to transfer the address book and calendar, I have a solution. Sync the iPhone with your Macintosh, and then export the Apple address book data as a vCard (File Menu/Export/Export vCard). Be sure to select all of the contacts before exporting. Import the resulting vCard file into the PC address book. If you are attempting to transfer the calendar, export the iCal calendar (File Menu/Export) and then import the resulting .ics file into the Microsoft Outlook address book.
Close commentsAdd reply


Apple Customer For Life
Posted by Lwetterau56 on 11/18/2011
CHARLOTTE, NORTH CAROLINA -- First and foremost, the issue was 100% my fault. I dropped and broke the screen on my daughters I-touch so at the prospect of a new one costing $300 I asked if it could be repaired. The customer service line said of course, either through the mail or go to an Apple store. Immediately the representative looked up where I lived, provided the closest store, verified availability of a replacement product and gave me available appointment times.

Once at the store the wait was longer than I was told however when I finally was helped they verified the repair/replacement cost was only $99 and they would be right back. When he returned we set up the new unit, made sure it worked and he thanked me and said “You’re all set, have a nice day.” I was a little confused so he explained there appeared to be no signs of abuse to the old unit, we value our customers, this replacement is on us. So yeah…Since then I’ve already bought way more than that $99 from Apple and I will never consider switching away. Sure their expensive and never go on sale but this one simple experience told me this company “get’s it”.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-11-18:
I'm a little confused to.

While a replacement should have cost you $99, they gave it to you for free. No sign of abuse doesn't mean the unit wasn't mishandled, and you yourself admit that you broke the screen.

Christmas arrived early for you! The only problem I see is if another Apple customer has the same experience, gets the replacement in their hand, and is told that they have to pay the $99 per the policy...
Posted by ChuhBaca on 2011-11-18:
Great review!
Posted by Skye on 2011-11-18:
Nice review. Glad you has such a positive experience!
Posted by Anonymous on 2011-11-18:
I love hearing positive reviews! Awesome service!
Posted by onlooker on 2011-11-20:
I've seen in apple warranty products replaced free. Out of warranty - as can be determined by apple code number - items are replaced for a fee. Which can be hefty especially if the unit fails months from the end of contract, but after warranty ends, like for iphone.
The costs to track, repair/replace failed parts is one issue. The mfg process will not support the repair. Maybe you paid for the replacement when you bought the original item, maybe % failure replacements are factored in to the pricing model.
Close commentsAdd reply

Apple Store - Austin TX
Posted by Kwshoes on 12/21/2010
AUSTIN, TEXAS -- I made an appointment at the Genius Bar at the Apple Store at The Domain in Austin, Texas in early December 2010. I wanted to see if I could get a replacement for one of the four plastic 'feet' on the bottom of my black MacBook.

I was greeted promptly when I checked in, about 20 minutes before my scheduled appointment. There were six 'Geniuses' at the Bar, and I was called up within five minutes after checking in.

I explained to the woman who greeted me what I was looking for. She said that the feet were an integral part of the base enclosure, but that she would go to the back and see if it was possible to replace the entire base or, failing that to pry one of the feet from another computer and glue it on to mine. When she came back, she said that she could order a new base for the computer and that it would take a day or two to get it in. She also noticed that there were some some small cracks in the top cover (where the keyboard is located), and that Apple would replace that at no charge because the cracks were the result of a 'design defect'.

I gave her my computer and was told to come back in an hour.

When she handed the computer back I was shocked to see that I had an entirely new top cover, including a new keyboard and trackpad. She then informed me that the technician noticed that my battery was slightly swollen, a sign that the battery was on the verge of failing -- and that I had been given a brand new battery! And that I wouldn't be charged for anything that hey had done!!

All in all, Apple gave me over $400 in service parts and labor, on a four year old computer, and it didn't cost me a cent, and all that in less than an hour. It's service like that keeps me, and will keep me, an enthusiastic customer for Apple products forever.

By the way, I'm still looking for that replacement foot, but I figure I can glue a piece of felt to the bottom myself.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by werelucky on 2010-12-22:
My daughter converted me several years ago. Their customer service is just as great as their machines.
Close commentsAdd reply

Service Apple Computers
Posted by Apple problem on 12/17/2010
An Apple system was purchased for our son who has special needs - is very smart and has great oral communications. One of the products that was purchased seems to be defective. We spent all day on the phone with various Apple service people. One of them would not call him back - basically tyold him to try and load the software again. One of the techs refused to speak with my son even though my son was the person who started the call (my son is very polite - I am very frustrated and not as polite).

Apple basically told us that we could not return the product. They would not send out a new product. We were told that even though the product was purchased directly through Apple I should contact someone else to try and get the product fixed or get a new product.
We spent from 9 in the morning until about 5 in the afternoon - a lot of the time on hold and did not get anything done.

I asked to speak to the tech"s (Preston was his name) supervisopr He asked me if I was going to complain about him. He refused to let me speak to a supervisor. This is the same tech who would not speak with my son even though my son was the person who started the phone call.

I was surprised at how bad the service from Apple was. Never would have purchased Apple if I had know how things worked. (I have always had Windows and service through them is great!)
We do not have an email address as the one the tech gave him does not work
This is the phone number that we were given 877-416-4271 ext 2408 this lady was nice but didn
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by bcd on 2010-12-17:
What is the product? Describe the problem.
Posted by macdave on 2010-12-17:
Wow, sorry to hear you had such troubles with there service department, its generally very good. What did you purchase and what was the problem?
Posted by Anonymous on 2010-12-18:
Apple, products are overrated.
Posted by Anonymous on 2010-12-18:
I am surprised, too, macdave. But, of course, there is always one bad apple in the bunch. Apple, I hope you get this resolved. I would definitely talk to someone else in the service department before you give up. Ask for someone higher up when you call again, right at the beginning of the conversation.
Close commentsAdd reply


delay in the time promised
Posted by Evg on 11/24/2009
we were told by the customer representative that our mac pro wud reach us by 1 week from the date of ordering, we ordered it a week back, still says its gonna take long, had high hopes for the services of apple inc, Just hoping it reaches soon.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by CSD on 2009-11-24:
Do you have a tracking number?
Close commentsAdd reply

Why do I need to pay for software converters
Posted by Ritch on 10/08/2009
Just got a Cd from a mate and it will not work on my mac need to dowmload converters and pay $19.00 this happens often one would think this stuff comes for free like windows systems but no you lot are take take have this computer over 3 years and I will not get a mac ever again
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by i_am_canadian on 2009-10-08:
Nothing in life is free, that's all I can say.
Posted by madconsumer on 2009-10-08:
that is the issue with a mac. most of the world uses windows base.
Posted by MRM on 2009-10-08:
Oh contrare, "I am Canadian" there are cornucopia of free softwares out there.
Posted by PepperElf on 2009-10-08:
what kind of cd?

I'm a mac user and know a lot of software you can use


(and if it's a music cd - use itunes)
Posted by Anonymous on 2009-10-09:
I have Windows and downloaded an MP4 converter. Why is this a complaint?!
Posted by bcd on 2009-10-09:
I have to put gas in my car every week. I'm not buying another Toyota.
Close commentsAdd reply

Apple Service Bites
Posted by Apple service bites on 09/20/2009
Apple just wants your money they must not believe in their product because if you don't purchase the extended warranty they won't even answer your questions on how to use the ting. I purchased the 1/2 hour with the expert to help me use my new computers better, all he did was complain. When I asked the best way to clean of fingerprints he said well I wouldn't let me kid touch it.(he didn't have kids)On to the product, The disk drive on the desktop broken 600.00 know the disk drive on the laptop is going out I don't even want to ask. My next set will not be apple
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by bcd on 2009-09-20:
Current Apple computers come with a screen cleaning cloth. It will cost less than half of that estimate for repair whether it’s the hard drive or optical drive that has failed.
Posted by klobbersaurus685 on 2009-09-23:
I'm rocking an imac from 1999 and 0 problems. Maybe it's user caused problems?
Close commentsAdd reply

MacBook Credit Cards ARE RIP OFFS!
Posted by Vani on 03/08/2009
90650, CALIFORNIA -- Well, I got a Macbook credit card and it was suppose to be ints. free for some time or so, but they started billing me making my account over the limit, which made me have OVER THE LIMIT FEE. And for the longest time, they kept charging me 40 dollars for OVER THE LIMIT for the longest. So I got tired of that and I started to pay them off. My due date was the 24th of each month (when they don't feel like switching it up on me, so they can charge me late fees) well, My balance was at $729.90, and I made three payments starting from the day of the 19th of February and I did this all on the computer so it was taken out ASAP for them. I finally make my last payment of $225.90 BEFORE my due date for the min. I called them up on March 3, 2009 and asked them what my balance was, they told me zero, and I told them to close it. A couple of days after that, I get an email saying that I owe them finance charge!!! So I basically told them to take that $10.38 of finance charge and shove it up their *well where ever you want them too* and good luck with getting business from me (and my friends) in the future!!

***DO NOT GET A MACBOOK CREDIT CARD OR JUNIPER CREDIT CARD. They CHARGE too much for interest rates, CHANGE DATES on you so you'll have late charges, UNHELPFUL customer services, AND ANYTHING ELSE BAD is THEM!!!!!***



1-866-419-1030. (their phone)
     
Add reply


OS Troubles/Bad Manufacturing
Posted by Brandon Starr on 02/13/2009
I have always enjoyed Macintosh computers. I'm normally stuck using Windows computers, anyway. This time, though, I actually got my hands on a Mac. I loved it. I've loved this thing from the first day I got this. I was happy. I probably got this about 6 months ago. The first thing I had to get used to again was the single button. I actually like it. I had no complaints.

About two days later, my cat decides to jump up onto my keyboard and pulls off a key. Great. So I post the question on Yahoo! Answers. I get a response. And, of course, I now cannot find the piece that holds the key. So now I have this little 'nub' that I have to hit the key with. I don't mind too much. I got a computer free from my sister... But things get worse. The 'nub' starts getting loose and eventually falls off. Now I just have to press on thee metal piece that the 'nub' was on. I tried to find a replacement key before this happened, but it was already too late. I still kind of got used to it after a while. It got worse. Over time, the Backspace key fell off! Now I have to use another 'nub.' I knew how to put the key back on, but the key had broken. I could not put it back on. Now I'm starting to get a little annoyed. I still can't find a replacement key for that. It's getting looser now. One side is torn.

That was annoying and I get used to it and everything is fine. No problems. The computer is slightly outdated, but I don't mind too much. it has 512 MB or RAM and a 30GB HD and runs on Tiger (10.4). I make it by. Then, one day, the computer crashes. Complete meltdown. I cannot even open Finder. Nothing. I've heard rumors of a virus spreading through Quicktime, and I think that's what triggered it. So I break out the System Restore disks. I find out later that this was a very BAD idea. AFTER I install the new OS, I notice some things are different. I double-check the System Restore disk and I see Panther 10.3.3! I'm screwed! So I pull out the Tiger disk and it just keeps shooting it back out at me. I ask someone about it and they tell me that the OS disk they include is part of a hardware bundle and cannot be used to boot the OS. So now 90% of my programs don't run. I get Safari from a friend and that saved me. I have basic functionality back. I'm waiting for my dad to order a new Tiger disk from eBay tonight. I think about it and I download Linux Ubuntu 6.06 for Power PC. This is what I use if I can't do it in Mac. Then save it to a flash drive, as I boot from a CD.

I've been running off of an old version of Mac and an old version of Ubuntu. I am at a roadblock until I get the new disk, so I just wait...
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by spannerotoole on 2010-04-20:
Personally, I'd leave ubuntu on it
Posted by Brandon Starr on 2010-04-21:
Well, now I've gotten a version of OSX 10.4 back on there. It took some (sneaky) methods to get it back on there, but it works okay for the moment. I mostly run Ubuntu 10.04 on my desktop.
Posted by PepperElf on 2010-04-21:
as for the single button you can configure the touch pad to accept 2-finger click as a right click
Posted by Brandon Starr on 2010-04-22:
Well, PepperElf, the only problem with that is that my iBook didn't come with a muti-touch trackpad, even though they were supposed to. I don't know why I didn't get one, but it can be really annoying at times. And when I was running Ubuntu, it still let me use the classic Ctrl+click as the right-click shortcut...
Posted by PepperElf on 2010-04-22:
... no trackpad?

um isn't that located right below your keyboard?

or do you just mean that your trackpad can move the mouse but not click?

Posted by Brandon Starr on 2010-04-24:
No, no. It came with a trackpad, but not a multi-touch, meaning that using two fingers does nothing. It just registers it as the midpoint between my two fingers. I have to scroll either by using a scroll bar or by using a USB mouse. My friend's iBook G4 does have multi-touch, which annoys me...
Close commentsAdd reply

50 Calls To Customer Support
Posted by Tony8383 on 12/21/2008
I have just dealt with your customer relations representative Moustaffa who, after some 50 calls to technical support, offered and is sending me a free copy of “Leopard” when I’ve had nothing but trouble with “Tiger” and my 24” iMac. At about $5,000 when I bought it, peripherals and software plus your version of an extended service plan together with Apple’s reputation for class, I thought I’d do better than with our Dell PCs and Dell Hell. We did have one service issue with my daughter’s Dell laptop, but they eventually came through with the in-house support I bought and paid for. Well, I bought and paid for this Apple stuff too, but the experience has left me behind in innumerable hours on the phone with at least Apple, Microsoft and Parallels; all of them due to Apple’s irresponsible support that led us to disable, lose and otherwise end up with problematic application software like Parallels (therefore Quicken, Cardscan and MS Office, HP and others including your own Apple software. It costs me $50 each time I call for MS tech support (they only include 2 incidents with their software), and $30 each time I contact Parallels (the hardest people to reach even with paid tech support). I’ve undergone several of each to right screw-ups on Apple’s part and since Apple is not responsible for what they do, I’ve had to literally and figuratively carry the burden. Moustaffa often said “to tell you the truth” and “to be honest’ so I wondered what he was telling me in the beginning.

Let me give you an example. There was no “readout” of the programs in the dock as I moved the cursor over them. In addition, the upper menu pull-down items (file, edit etc) wouldn’t stay down after I clicked on them, and had to hold the mouse clicked on all the way through the sub-menus or they would close out. Then there were the User problems that caused havoc. This is where it began and seemingly endless calls finally resulted in my request to talk with Customer Relations when the tech I was talking with told me “they’ll just tell you the same thing.” They’d all told me I had to make those paid calls to Microsoft and Parallels to get their support because Apple doesn’t back up what they “sell.” The sorry part about that is that he was right. Customer Relations was another case of wasted time, kind of like this letter. But it isn’t going to stop here. So I’ll play your silly little game and install your little leopard. Maybe our MS Outlooks will miraculously show up along with our Windows Quicken files.

After my long and detailed dissertation with Moustaffa on November 18th at 2:45pm Tuesday afternoon, he promised to get back with me on Wednesday after he reviewed my cases. When he failed to call, I finally reached him today, Thursday afternoon after leaving 2 messages, complaining he’d had a bad back and other phony excuses, only to learn that he attributed most or many of my calls to Microsoft for problem solving. Of course, after Apple screwed up those applications by bad phone and “genius” technical support (what a misnomer that is). We’re about halfway between San Bernardino and San Diego, and I hauled this big, heavy computer first to your UTC store, then to the Rancho Cucamonga store since you have no in-home service like Dell does. Of course I had to go back to Microsoft for paid support after Apple always left me worse off than I began. Did I mention I’m disabled and also have a hernia?

Interesting how busy your Customer Relations office is. I can only imagine how many others believed your commercials, putting their PCs on the shelf like me, only pull them back down and fire them up to avoid the numerous problems that come with rotten Apples I hope don’t spoil the PCs. In short, this computer does not live up to the name you sell; it does not do the job for which it was intended, and has cost me untold hours and numerous support calls I paid for.

There’s a demon in my Imac. I think it’s your Tech Support/Customer Relations department. And your advertising department; and your production department. And management too. In other words, the whole darned place is infected with a virus named Apple, Macintosh. I am so disgusted and disillusioned with Apple that I want the world to know what kind an ordeal they sign up to when they buy one of these things…’ya pay yer money and take your chances. I’m pretty sure most of them work pretty well, but not mine. Your tech support and customer relations people should find another line of work. I wrote this on my Dell PC using MS Word for Office 2003, or I wouldn’t have been able to write and print it if I’d done it on the Mac. I must apologize for the somewhat rambling letter but I didn’t want to take even more time than necessary to put this into words while I blow off steam.

Warmest (hottest) Regards,

Tony Ruiz
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by macdave on 2008-12-21:
I have read your review 3 times and I'm still not sure what your problems with the imac are. I have had 4 different laptops by apple and had no issues with any of them.
Close commentsAdd reply

Top of Page | Next Page >