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Apple Computer Inc - Page 3

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1.7 out of 5, based on 11 ratings and
29 reviews & complaints.
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Poor Customer Relations
Posted by on
WEST FARGO, NORTH DAKOTA -- I have a recommendation for everyone--do not buy an Apple product ever!! My son bought an I-Pod Touch five months ago and the battery already will not charge. We contacted Apple and they had us send it in. They claim it had water damage which we absolutely don't remember, so of course we will have to repair it at a cost of about $200. And if you ever call their customer service number be sure to have at least two hours to sit on the phone. That is what I had to wait.

We never have had this bad of service. My family has had to deal with Sony in the past and it was a breeze. No hassles at all, we were refunded a new product right away. So be warned don't deal with Apple!!!
     
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Anonymous on 2008-08-06:
Respectfully, there is water damage you don't remember? Perhaps your son got the device wet and didn't come clean in his version of the story as to why it quit working?
hubbard53 on 2008-08-06:
yep. most, if not all, battery operated devices such as this - the ipod, iphone, and all cell phones have a moisture detecting 'sticker' that changes color in the presence of enough moisture that could effect the battery.

I don't like Apple at all - especially in regards to their sealed chassis that prevent you from changing your own battery. No, they're not the only company that does that but you shouldn't have to be charged labor to replace a battery
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delay in the time promised
Posted by on
we were told by the customer representative that our mac pro wud reach us by 1 week from the date of ordering, we ordered it a week back, still says its going to take long, had high hopes for the services of apple inc, Just hoping it reaches soon.
     
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CSD on 2009-11-24:
Do you have a tracking number?
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Why do I need to pay for software converters
Posted by on
Just got a Cd from a mate and it will not work on my mac need to dowmload converters and pay $19.00 this happens often one would think this stuff comes for free like windows systems but no you lot are take take have this computer over 3 years and I will not get a mac ever again
     
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i_am_canadian on 2009-10-08:
Nothing in life is free, that's all I can say.
madconsumer on 2009-10-08:
that is the issue with a mac. most of the world uses windows base.
MRM on 2009-10-08:
Oh contrare, "I am Canadian" there are cornucopia of free softwares out there.
PepperElf on 2009-10-08:
what kind of cd?

I'm a mac user and know a lot of software you can use


(and if it's a music cd - use itunes)
Anonymous on 2009-10-09:
I have Windows and downloaded an MP4 converter. Why is this a complaint?!
bcd on 2009-10-09:
I have to put gas in my car every week. I'm not buying another Toyota.
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Rebate or Rip-Off
Posted by on
BEVERLY HILLS, CALIFORNIA -- The "free" HP printer that came with my daughter's laptop has yet to materialize. Computer and printer were purchased 3 1/2 months ago and rebate form was properly submitted the next day! Still have yet to receive my REBATE! Have contacted the rebate center, which by the way does not accept e-mails, on numerous occasions , only to hear a recorded message telling me my rebate is in process! Apple is guilty of false advertising and should be held accountable. Rebates should be given on the spot and consumers should not be subjected to these hassles when we are enticed to buy a product and are told that it is "free."

Shame on Apple for engaging in this sleazy practice!

     
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Pomona Guy on 2007-10-29:
I got my rebate fast. I think Apple thinks rich guys in Beverly Hills can live without a measely $100 rebate!
Anonymous on 2007-10-30:
The industry's open secret is that fully 40% of all rebates never get redeemed because consumers fail to apply for them or their applications are rejected or lost. That translates into more than $2 billion of extra revenue for retailers and their suppliers each year. What rebates do is get consumers to focus on the discounted price of a product, and then buy it at full price.

"The game is obviously that anything less than 100% redemption is free money for retailers and their suppliers.

Companies design the rules to keep redemption rates down. Companies count on complex rules, filing periods of as little as a week, repeated requests for copies of receipts, and long delays in sending out checks to discourage consumers from even attempting to retrieve their money. When the check does arrive, it sometimes gets tossed in the trash because it looks like junk mail.

The quest for buyers who don't end up collecting a rebate has spawned special industry lingo. Purchases by consumers who never file for their rebates are called "breakage." Wireless companies that pay 100% rebates on some cell phones, for example, rely in part on "breakage" to make money. Rebate checks that are never cashed are called "slippage."
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Rebate on education purchase
Posted by on
BROOMFIELD, COLORADO -- I purchased a notebook for my high schooler at apple store and was told I would get a "free" I-pod, only I had to pay for it upfront and then mail in to get the rebate. After 3 months of waiting I finally called and was told the rebate was only for "educational purchases for college students". I was told there was nothing they could do, I should have read the print, not listen to what their sales people told me, no rebate, touch luck, can't make any expectations, etc.

Apple has just lost any future business from this family, not that they seem to care!!

     
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trumania on 2007-10-23:
I saw that offer at my local Apple store, it clearly said, "College Students by a new Mac and get a free iPod."

Unfortunately for some reason or another you didn't see or weren't told that information, although it also would have been clearly printed on the rebate form.

With any company, and you should know this if you have a high school student, you have to have something in writing to have a guarantee. Or, you should just check the fine print. *shrugs*.
Anonymous on 2007-10-23:
Agree with Trumania--the fine print is the key and, unfortunately, we miss it a lot of times. It's happened to me--that's how I learned.
fallingbombz7 on 2007-12-27:
Yah I got a free Ipod but you had to prove you where a college student....all of the advertisements stated you had to be a college student....there were signs everywhere
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Issues with computer, great customer service
Posted by on
My son just bought a MacBook in August 07. It had an issue with the DVD player "freezing" in the middle of a movie, so we called tech support.

First of all, they speak un-accented English! This is GREAT!

Secondly, they actually know what they're doing, instead of seeming to read through a script that may or may not have anything to do with the problem.

Third, both techs we spoke to gave us some helpful tips and tricks since we're new Mac converts. The fixes they gave us seemed to resolve the issue with the DVD player, so all is well!

I have had so many issues with Hewlett Packard, I just wanted to kiss Apple's feet for being so wonderful!
     
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Sparticus on 2007-10-15:
Wow great to hear an overseas customer support success story... figure there has to be someone, somewhere getting good service from them else it would not exist... or would it?
Anonymous on 2007-10-15:
Overseas customer service would exist whether the service being provided is good or not because it is CHEAP. Most corporations do not care because all they are able to see are dollar signs. I'm glad Apple came through for the poster of this review! :)
ThinLazyAmerican on 2007-10-15:
I want an Apple laptop, but I don't have $1500.

Anyone care to donate to my Paypal account?

:-)
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Online ordering made difficult
Posted by on
My sister ordered my daughter an iPod online and this is what she had to say about the experience:
I can't believe how difficult it was ordering the thing! I should complain to Apple. I've never had such a hard time. Between the questions it asked regarding the county it was going to, and the signature requirement I just about gave up. They even phoned me this morning because they said there was some confusion regarding what was the billing address and what was the mailing address, although when I gave him the information he put me on hold for 15 minutes! I was able to fold a load of laundry, make my bed, brush my teeth and apply my make-up while on hold! When he got back on the phone he didn't give a reason for keeping me waiting and said everything was fine. Maybe they suspected I was using an unauthorized credit card or something. Anyway, they just sent me an e-mail saying the product has been shipped. On the address they sent it to they didn't put the name of the company, even though I had submitted it with the order. So, be on the look-out as it is just being sent to xxxxx. I assume that your company is the only one in that suite, but it is really unbelievable to me that they are so high tech and they weren't able to get anything with my order right.
     
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chemman on 2006-12-11:
I have ordered from Apple online and found the experience very pleasant and easy to deal with. I personally like that they require a signature for their packages (since they are small and expensive) and they offer an option to print and preauthorize a signature form for Fedex to have them leave it if you prefer. That allows for faster delivey if you don't mind having them leave it. Also,I would be glad if they called to verify the address before shipping if they had any questions about where it was supposed to go, I call that good customer service, but to each his own I suppose.
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Customer Service
Posted by on
After trying to order a simple cable online, the Apple website went down. I reordered when it came back up and they registered 2 orders! I called immediately to make the change and they still shipped me 2! Customer service was of no assistance - being the 900 lb. gorilla - I have to pay to return the cable. They said it was my fault and they were not responsible since they don't guarantee that they can change an order when you call. For a big company to have so little control over the logistics of orders is ridiculous - glad it was a small item - my first and last! Surprised their computer management skills are so limited!
     
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Posted by on
ALASKA -- you have to improve


     
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Anonymous on 2002-09-14:
I will try
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