My sister ordered my daughter an iPod online and this is what she had to say about the experience: I can't believe how difficult it was ordering the thing! I should complain to Apple. I've never had such a hard time. Between the questions it asked regarding the county it was going to, and the signature requirement I just about gave up. They even phoned me this morning because they said there was some confusion regarding what was the billing address and what was the mailing address, although when I gave him the information he put me on hold for 15 minutes! I was able to fold a load of laundry, make my bed, brush my teeth and apply my make-up while on hold!
When he got back on the phone he didn't give a reason for keeping me waiting and said everything was fine. Maybe they suspected I was using an unauthorized credit card or something. Anyway, they just sent me an email saying the product has been shipped. On the address they sent it to they didn't put the name of the company, even though I had submitted it with the order. So, be on the look-out as it is just being sent to **. I assume that your company is the only one in that suite, but it is really unbelievable to me that they are so high tech and they weren't able to get anything with my order right.
After trying to order a simple cable online, the Apple website went down. I reordered when it came back up and they registered 2 orders! I called immediately to make the change and they still shipped me 2! Customer service was of no assistance - being the 900 lb. gorilla - I have to pay to return the cable. They said it was my fault and they were not responsible since they don't guarantee that they can change an order when you call. For a big company to have so little control over the logistics of orders is ridiculous - glad it was a small item - my first and last! Surprised their computer management skills are so limited!