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Wadded Paper is not Chicken
Posted by JBuffalo1 on 01/06/2006
OLEAN, NEW YORK -- A few months ago I was eating at the Applebees in Olean, NY. I had the crispy orange chicken (which is my favorite). However, when I tried to cut one of the chicken pieces it was really tough. I finally got it apart and noticed that it was not, in fact, chicken rather a wadded piece of paper with orange chicken sauce and breading on it. We called the waitress over to complain. She claimed that it was not the individual location's fault as the chicken came prebreaded. She offered to comp my beverage.

I didn't lose my appetite or anything but it would have been nice of them to, perhaps, not charge me for at least the percentage of the meal that was comprised of paper rather than chicken and the percentage that I didn't eat due to the shocking realization that I was eating what very well could have been someone's used napkin.
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Posted by Anonymous on 2006-01-06:
You mean you actually sat there and finished your meal after that?! I wouldn't have paid for the meal and and left. Just like I did when I was served undercooked buffalo wings.
Posted by Anonymous on 2006-01-06:
Oops! (and)
Posted by DebtorBasher on 2006-01-06:
No big deal...eating paper with your meals saves you from having to use toilet paper later. (Oh geeez...I've been talking with EJack for too long).
Posted by NeveragainAmazon on 2006-01-06:
That napkin could also have been used by the cook to blow his/her nose. The thought is sure disgusting!
Posted by Ms.Consumer on 2006-01-06:
Call for the manager next time. Id tell him that I ate a little bit of that cooked napkin before realizing what it was and now feel a little sick. I'd also ask for a plastic bag to take the "evidence" with me. Wouldn't pay one penny for that meal.
Posted by miketech on 2006-01-07:
They breaded a piece of paper and cooked it for you? Yeah I would have got a doggy bag and speed dialed my attourney. I bet paper chicken is worth 10 grand and it ought to be. Kinda makes one warry to think you could be eating anything.
Posted by guchiedad on 2006-01-07:
your attorney is on speed dial? That's the problem with this country. People are so ready to sue at the drop of a hat for any little thing. If he was harmed by the breaded paper, then maybe. I agree it was wrong, but to sue because you put some paper in your mouth? Please...
Posted by miketech on 2006-01-07:
I've never sued anyone for anything. I have him on speed dial because I do computer work for him and he's a friend. But I can assure you if I got breaded paper served as chicken I'd use the speed dial for the sole purpose of legal consultation.
Posted by Anonymous on 2006-01-07:
Incompetent kitchen help is at fault here, call their corporate office and inform them about it.
Posted by guchiedad on 2006-01-07:
miketech, sorry for jumping down your throat. It's just a knee-jerk reaction of mine when I hear the word attorney.
Posted by tander on 2006-01-07:
Debtor that was a good one..lol
Posted by miketech on 2006-01-08:
Quchiedad I understand I have 4 friends that are attourneys, other than that I hate the lot of them. Seems like the cool ones are really cool and fun and the jeck ones are really jerks. Whatever persona the take they take it way over the top. And don't even get me started on the court system.
Posted by RVRBOATKNG on 2006-01-09:
Pirate:Maybe you didn't notice but the customer was told that the chicken was prebreaded, not made that way by the cook. Sounds like something went wrong at the production plant. It probably comes frozen.I'm sure the cook wouldn't have any
reason to check each piece before it was cooked. If the restaurant had a good manager he/she should at the least discount the meal. Hopefully the free drink was at least a strong cocktail.
Posted by miketech on 2006-01-17:
I dunno if I were the manager it would be free meals and a few comps I'm sure. If someone finds paper instead of chicken thats bad, but if a child ate it and choked to death. The family would own you.
Posted by Make a Difference on 2006-08-10:
Your ENTIRE meal should have been on Applebee's! When places screw up that bad- they should have the brains to make you happy. Trust me...a former Applebee's customer.
Posted by appleho on 2006-09-12:
ok, i've worked for applebee's for nearly 10 years, and i gotta reiterate what the first server said...we don't bread the chicken there. it happened at the plant where they process the boneless wings. (because that's the same chicken we use in the crispy orange chicken bowl. i do think they should've bought the woman's meal, however. in my store we would've. we buy your food if someone looks sideways at you there.
Posted by shnauzercrazy on 2006-10-31:
just so you know...in NJ applebees is just as terrible!! i refuse to eat there...their food is always disgusting, the service is always slow, bad and crappy....and i cannot believe that after showing the waitress what you found...she only offered to comp a stupid beverage-OMG! I wouldve said uh no honey-get the manager bc i am not paying for this meal...end of story!! ext time you ever have something happen like that....go above the waiters/waitress head and say something bc that is just not kool.
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Bad Food
Posted by DebbieD on 08/26/2007
CRESTVIEW, FLORIDA -- My daughter and I stopped at an Applebee's in CresTView, FL for lunch on our way across country. We thought a familiar brand of restaurant would have good food. We were sadly mistaken. I ordered the Tasty Trios, a recent addition to their menu. The mini hamburgers were featured in the menu as small and juicy and fitting exactly on a mini-bun. When they came out they were flat and dried out. They were crispy like they had been cooked and then reheated. The bun was from a normal size hamburger and dwarfed the hamburger patty. Terrible! The dip that was part of this was barely warm and hard. Terrible taste and texture. The only thing edible was the cheese sticks. I paid $10.99 for basically cheese sticks. I expected so much better. My daughter had a Portabello Chicken Sandwich which was also just barely warm. Mushrooms were overcooked as if they had been standing for a long time. Very bland and not tasty. Her onion soup was also barely warm.

Our bill came to $28.57 and it was a complete waste of money. We will NEVER EAT AT AN APPLEBEE'S AGAIN.
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Posted by trumania on 2007-08-26:
I hope you spoke to the manager of the store or even told the waiter that the food was rather disappointing.
Posted by Anonymous on 2007-08-26:
Trumania, that would make way too much sense. Be reasonable.
Posted by trumania on 2007-08-26:
*throws hands up* I don't know why I try, I suppose I try to give some people the benefit of the doubt.
Posted by Anonymous on 2007-08-26:
Yes, did you speak to the manager about this and what did he/she say?
Posted by Anonymous on 2007-08-26:
Why do people accept, consume and pay for food that's not prepared properly? And then complain afterwards? Say something politely to the wait staff about the food. If it still doesn't come out right then ask for the manager.
Posted by Crown Jules on 2007-08-28:
I agree with everyone else so far. If the food isn't good for whatever reason, while you're sitting at your table is the time to politely bring it up to the server and try to resolve the problem. Coming to an Internet message board does nothing but allow you to let off some steam and if that steam is worth $28.57, more power to you.

I also don't understand people who have a bad experience at a chain or franchise restaurant or any other business and then declare they WILL NEVER GO THERE AGAIN!!! So for one bad experience you're going to punish everyone else at every other outlet of that company? That's just silly.
Posted by Absolut on 2007-11-02:
I know with some people a first impression always lasts, but there are many, many more Applebee's restaurants over the states and I am sure they're not all the same. Some places just have more lazy cooks/servers who don't give a crap about their job.
Posted by ibanez_bw on 2008-03-16:
There's one very real problem with complaining multiple times to your wait staff: they could, and do, mess with your food. I worked food service for about a year and once one of my co-workers got so frustrated with a customer that he dropped the pizza dough in the trash and picked it up and finished making the pizza. I don't agree with what he did, but I realize he's not the only one doing it. If you send your steak back three times there's a pretty good chance it's going to come back with something more than barbeque sauce.
Posted by Marge on 2013-07-23:
We used to enjoy Applebee's but lately the food has been getting progressively worse. No matter whether we are in Phoenix or Minneapolis the foods we used to enjoy have changed and become totally in edible!
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Excellent Service
Posted by Old fart on 09/06/2010
My wife phoned in an order for two fish dinners from Applebees.

The wait time was promised at ten minutes.

The driving time to the restaurant was 10 minutes.

When my wife arrived to pick it up the food was waiting at the curb, hot and ready!

I am impressed!
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Posted by Anonymous on 2010-09-06:
Must have been an interesting sight.....a bag or two of styrofoam containers sitting by themselves on the curb. :) Good on Applebee's.
Posted by raven2010 on 2010-09-06:
We use this service at work a few times a month. The order is always ready on time and always perfect, including silverware and napkins.

We always tip, since they have to haul it out to the curb for us.

Posted by MRM on 2010-09-06:
\o/ \o/ \o/ Three cheers to Applebees for providing Old Fart excellent service!
Posted by MRM on 2010-09-06:
And Im glad to hear that arent any broken bones while enroute to Applebees!
Posted by MRM on 2010-09-06:
Oh and did you wear your Kevlar vest while riding through your hood?
Posted by MRM on 2010-09-06:
Westsiiide in this mofo!
Posted by MRM on 2010-09-06:
Woop woop... thats the sound of da police!
Posted by PepperElf on 2010-09-06:
good review OF

Posted by Anonymous on 2010-09-06:
Nice to hear, OF.
Posted by Alain on 2010-09-07:
Nice review, OF!
Posted by Venice09 on 2010-09-07:
I'm glad you enjoyed your dinners. Nice to hear that Applebee's did a good job!
Posted by jktshff1 on 2010-09-07:
Yea, but was the food good?
good review.
Posted by ok4now on 2010-09-08:
You were impressed because they had it ready in 10 minutes. Here's the real question. What was the food quality for a fish dinner prepared in only 10 minutes?? Was it properly cooked? Do you really trust Applebees (a burger joint) to deliver a quality seafood product? I have visited four different Applebees in the Philly area and they all suck. Horrible food, dirty bathrooms and really bad management. I refuse to return this establishment. When I want a 10 minute dinner I'll order a Pizza.
Posted by Anonymous on 2010-09-08:
Applebees is not a burger joint. They have all kinds of different foods there. And a bar
Posted by Anonymous on 2010-09-08:
Not all chain restaurants are equal. In some areas they suck, in others they are good. His was good and he has given them a compliment. And, by the way, I have never had a really good pizza that was made in 10 minutes. Did you know that you can cook fish rather quickly? In fact, if it is overcooked, it is dry and tasteless.
Posted by DebtorBasher on 2010-09-08:
MRM (09/06/2010)
And Im glad to hear that arent any broken bones while enroute to Applebees!

Uhh...you may have spoken too soon take a look at his wrist:
Posted by Lifemates on 2010-09-14:
This is good.

We should compliment good services when they preform well and not spend all our time just bashing the bad ones.
Posted by You Should Try It on 2010-11-21:
It is good to know. I love good service and on time. I am ordering with www.eat24hours.com all the time, almost everyone I know does. Try it I think you would love that :)
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No service - seated but never waited on
Posted by Dianaclifford7 on 03/30/2014
MISSOULA, MONTANTA -- Took my family to lunch - it was my daughters birthday. Were seated at 2:00 pm at the Missoula MT location. At 2:22 we still had not had anyone approach our table to offer water or anything at all. We eventually got up and left - went to another restaurant and they got the c-note that day. The restaurant was not busy - about 30 empty tables and no one waiting yet two people were cleaning a table right next to us and two were standing by the kitchen area chit chatting as we left. Was a real disappointment and won't be going back there again - especially since it was her birthday.

In addition - my daughter attempted to speak to someone on the way out who simply walked away from here. What an odd place.
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Posted by Jason on 2014-04-03:
Almost the exact same thing happened to my friend and me a few months back. It was a Monday evening, only a few other people in the restaurant. After literally 30 minutes we got up and left when not one person even approached us or talked to us. We called and talked to a manager who offered to wait on us himself, but didn't seem very concerned at all. We went somewhere else and haven't been back since.
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StarStarEmpty StarEmpty StarEmpty Star
2-$25 Ribs, Extremly Small Portion 3 Ribs(small End)
Posted by Dalejr_dalesr on 03/02/2014
BENTON HARBOR, MICHIGAN -- Had two dinners at 2-$25. Their menu shows a very large portion of ribs. We got 3 small end bones with very little meat. Also ordered shrimp. The portion was very good, however, the shrimp had been cooked ahead, then French fried again, and were over done.The salad was good and plentiful.

I sent an email to the restaurant telling of my experience, thinking I would hear from a representative . However they must not care, no one called or sent a letter of apology.
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Posted by Cwazychicken on 2014-03-03:
Menu's never show the same amount of servings. Thats why i stay away from applebees and chain restaurants and go to not so adverised restaurants, like perkins. They actually serve a LOT for their money.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Found Nasty Unidentified Object in the Penne Pasta at Applebee's.
Posted by Bikeonex-xx on 02/18/2014
ROANOKE, VIRGINIA -- Found an unidentified nasty object in the 3 cheese penne pasta at Applebee's on Challenger Ave in Roanoke, VA . I instantly got the dry heaves and feeling of nausea. I also felt a numbness around my mouth and a metallic taste in my mouth. It was a "to go" meal(I live about 5 minutes away) so I took the meal back to Applebees and spoke to the manager, he took the meal away and said they would have it analyzed to find out what it was. Of course, this never happened and I got a call from nationwide insurance(their insurance company) and said nothing in the meal could have caused my distress. I asked the lady if they had the object analyzed and she didn't have a clue what I was talking about. I asked her how she knew what did NOT cause my sickness since she knew nothing about what had happened. She had no answer. Typical Insurance company.
Needless to say, that was my last trip to any Applebee's and will not go there again.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Customer Service
Posted by Lakeenyasimon on 01/02/2014
FAYETTEVILLE, NORTH CAROLINA -- I was dissatisfied with the service my children and I received at Applebee's. We were seated immediately which was a plus but when we were seated we were rushed to order. After about 10 minutes we were ready to order because we was rushed. The waiter came to the table three times asking were we ready to order with the 10 minutes. While ordering our food he wasn't writing the order down and because of that mistake the order wasn't taken correctly. When our food was brought to us not once did the waiter come back to the table to refill our drinks or even bring the check for me to pay. I would have been a little satisfied if the waiter was somewhere to be found to refill our drinks or to make sure the order was correct. After eating we sat around for about 30 minutes waiting for the waiter to return to the table with the check. After watching other waiters pass I finally had to stop another waiter that was serving other customers to bring me my check. As a customer of Applebee's I am truly disappointed at the customer service my waiter provided.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Never Go To This Place ! ! !
Posted by Dlmvegas on 12/31/2013
LAS VEGAS, NEVADA -- On December 17, 2013 I returned from a trip to San Jose for medical purposes. My daughter and 2 grandsons picked me up at the airport. On the way home I asked if they wanted to grab something to eat. We talked about several places and decided the best would be Applebee's near our homes. I was reluctant because of previous bad incidents that we've had at this place.
I figured I could find something to eat there. We went in and ordered. Our food was brought out and we began eating around 6:00pm. I had a chicken breast dish with onions, mushrooms and a sauce. In addition, there were loaded mash potatoes and vegetables. I began eating and suddenly bit down on something that sent a pain to my gum and teeth on the left side of my upper mouth. I stopped chewing and tried to retrieve whatever it was. I pulled out what appeared to be a piece of bacon. Immediately after that I tried to finish chewing what was left only to find that my four tooth bridge had broken off. I pulled that out of my mouth. There was blood on it and showed it to my daughter. She said my mouth was also bleeding a little. I wiped off the bridge and placed it in a napkin.
Eventually the waitress came back and I told her there was a problem and showed her my bridge that I had wrapped up. She went to get the manager. My daughter and I were talking about what happened and I gently nibbled on the object I had pulled out of my mouth. It was a piece of bacon. It was also as hard as a rock. The manager came to the table and we spoke about the incident. She was going to take down my name and phone number and said she was going to tear up our check due to the problem.
Our desert arrived. It was a molten lava cake and was soft. After about 2 bites I was chewing with my front teeth and felt something in my mouth once again. I pulled out what appeared to be a piece of plastic wrapper from the desert. The waitress walked by and I told her to give this to the manager as well.
The manager returned to again apologize. There is no excuse for this as far as I'm concerned. This review will be going all over the internet and I will be contacting the Health Department in Las Vegas as well. If you value your life never go into Applebee's at 820 E. Warm Springs Road in Las Vegas.
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Posted by Paul on 2014-01-01:
Applebees is pretty much universally a place to avoid. What happened with the bacon could have happened at many places though. I had a nail in a pasta dish at Red Robin once from the crate of tomatoes. Chain restaurants can predictably deliver lousy experiences a high percentage of the time. I try to avoid them, because when I say "I am going to try that place again" I usually get burned. My .02
Posted by nikalseyn on 2014-01-01:
By all means file a complaint with your local health dept. They need to do a check of the place sooner, rather than later. Careless employees is the cause of both your problems that night.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Bad Customer Service
Posted by Jim6232 on 12/05/2013
LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM.

Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.

My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that then to leave and potentially wipe out a young family.

Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was ok.

After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little to much to drink."

His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill."

His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a dead beat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."

The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little to much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well being of their customers. It's shameful!

Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance.

Vote with your wallet, stay away from Applebee's!
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Posted by Cwazychicken on 2013-12-05:
I don't think it too much of them to want money for their coffee. It's a business.
Posted by Jonathan on 2013-12-05:
So let me get this straight...you are complaining because you ordered a coffee and the management at Applebee's expects you to pay for it? Why shouldn't you pay for it?? Because you had too much to drink? That's no excuse whatsoever. Plus the fact that you even thought about driving home after having that much to drink deeply disturbs me! This is one of the most disturbing "complaints" I have ever read on here.
Posted by FoDaddy19 on 2013-12-05:
I'm staggered. You had too much to drink, and you think a cup of coffee is going to magically make you okay to drive...Wow, just wow. It seems to me that if you were truly concerned about wiping out a young family on your way home, you call a cab or a a friend to give you ride home.

And you're complaining about having to pay for a cup of coffee. Amazing.

The only shameful thing here is you trying rationalize/pass the blame for your lack of self control.
Posted by Likesbeefpies on 2013-12-06:
If they comped you free coffee in a lawsuit they'll now be culpable - because they bought into the stupid notion that would somehow help an impaired person drive.
By driving knowing in your own words "had too much to drink" showed extreme selfishness.
Yes the manager was wrong....what he should have done is gotten your tag and called the police.
Posted by Paul on 2013-12-06:
Imagine how shocked the manager was when you wanted coffee for free.

Using the logic that paying $X entitles you to free coffee, one could say that when they pay $Y they should get free dessert.
Posted by Obsfucation on 2013-12-06:
I think about the only point that I would agree with OP on, is that he should choose his eating and drinking establishments within WALKING distance.
Posted by clutzycook on 2013-12-06:
News flash: coffee does not reduce your BAL. You would have been better off spending that money on a cab.
Posted by jktshff1 on 2013-12-07:
Likesbeef put it best 100
Posted by Cwazychicken on 2013-12-08:
When it comes to over-indulging, it's not a restaurants responsibility to make sure you are sober....you need to do that. Honestly, this is why i do not drink, i never have to worry about driving drunk or making stupid decisions that could effect my judgement. They are there to provide a business, and that is to sell their products.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Can't believe it!
Posted by Peggyjean123 on 11/27/2013
GROVETOWN, GEORGIA -- Tonight my family went try the new Applebees in grovetown. Started out ok, took drink order, messed up and brought 4 waters, my daughter ordered a sierra mist, caught that mistake but was fixed! We ordered food, mother in law ordered half rack ribs, I ordered grilled cheese and soup, youngest daughter ordered a small order of chicken fingers with mashed potatoes, husbanded ordered blue burger pink please, daughter ordered bacon cheese burger also wanted it light pink. Took over 30 minutes, I was brought Mac and cheese, young daughter chicken, mother in law ribs, they were extremely tough, she asked we're these baby back or regular ribs, waitress said let me check, came back and said yes they were baby back, she gave my daughter her burger and told husband his was on the way! My daughter was taking the burger apart, and added ketchup. about 7 minutes passes and the waitress came out with the other burger, she said oh I made a mistake that is the wrong burger, pointing to my daughters burger, she had a cold and my husband said I would like a new one please I can't eat that! They took the burger away, and said no problem we will get you a new one! I pointed out my order was also was incorrect, but I would be at it because I do like there Mac and cheese! My husband awaited 15 minutes for 2 and burger, and it was well done, as was my daughters burger! My husband ate the burger, but did not enjoy it! My mother in law again asked about the ribs being so though, were they pork or beef, waitress walked away and returned to say pork. No body apologized for mix ups, and upon receiving the bill, the waitress said they took off for the burger, but upon further looking at the bill they charged us for both burgers and an additional, also charged for full order of chicken verses small! We got a bill for 63 dollars for 2 burgers, half order of ribs, Mac and cheese and chicken nuggets, insane! We will never return, and hopefully they will get better, for the future of this restaurant!!!
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