Applebee's

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Applebee's serve inedible/gross food to make a profit!!!!
Posted by on
Rating: 1/51
JONESBORO, GEORGIA -- I purchased a to-go order from Applebee’s at 6608 Tara Blvd., Jonesboro, GA 30236 on 3/25/12. When I opened the box expecting to see Bourbon St. Chicken & Shrimp, I saw disgusting slop!!!! The slop looked like something that a dine-in customer left on their plate as garbage upon leaving the restaurant. That slop should not have ever left the kitchen!!!!

I gave the food back to the restaurant manager and asked for a refund. The manager told me that it was their company's policy not to issue refunds but to allow the customer to select something else from the menu or to issue a gift card to which I responded that her offer was "NOT acceptable". I didn't want anything else from the menu and I didn't come there to purchase a gift card! At that point, I wanted nothing else but my money back!

Nowhere on Applebee’s website, TV ads, on the restaurant’s menu, nor posted in their restaurant is it stated that if you (the customer) are not satisfied, all sales are final and non-refundable. There is NO refund policy!!! I gave the restaurant their product back to them the same way it was given to me! However, Applebee's doesn't feel that they should give me my refund! That slop that they sold me should have never left their kitchen!

I contacted Applebee's Guest Relations with no resolution. I offered to send them a picture of the food that I received (and gave back to them) but the Gen. Mgr. spoke to me in a condescending manner and again stated, "You will not be getting a refund but give me your address and we will mail you a gift card!" ***Unbelievable!!!!***

I need to speak with the Franchise Owner so she will be aware of how the Applebee's in Jonesboro is being operated. No customer service whatsoever!

Do not patronize Applebee's in Jonesboro, GA on Tara Blvd or you WILL be extremely disappointed!!!!
Resolution Update 05/27/2012:
***************STATUS UPDATE********************

I contacted Applebee's corporate office about the horrible experience I had with their restaurant. No one there offered a satisfactory resolution. So I then began posting my complaint to several consumer advocate websites and I even contacted the BBB (they were a joke). Again, no resolution.
I finally contacted my local news station to file my complaint with their consumer advocate team. I received a retuned call and satisfaction within 24hrs! Fox 5 News- Call for Action Team got in touch with the appropriate person for Applebee's Operations. I received a voicemail and an email from the VP of Applebee's Operations stating that my refund ($21.40) would be in the mail the next day.
Finally! Resolution! Kudos to Channel 5-Call for Action Team!
I commend the local news' consumer advocates who REALLY fight for consumer's rights.
Don't fall victim to a business who doesn't value you as a customer. You can choose to spend your money ANYWHERE! But a business should be grateful when you select them.
If after turning over your hard earned money, you're not satisfied with the product or service, try to resolve the matter directly with the merchant. If a resolution can't be reached, then I definitely recommend contacting your local news' consumer advocate team for help.
Good Luck!
     
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trmn8r on 2012-04-02:
Curbside is appropriate for that mess.

I think it is alright for the restaurant not to give a refund, but offer a substitution. A gift card is an alternative. I've had a lot of bad meals (several at AB's) and I have had items removed from the bill prior to paying. Once the money leaves hands, that is a tough one.

Look at it this way - this may be your tip to never return. I stopped going to AB's a few years back and have been very happy with that decision.
madconsumer on 2012-04-02:
I was never impressed with applebees.

very helpful review.
Skye on 2012-04-02:
That's pretty nasty looking. I don't blame you for being upset.
ok4now on 2012-04-03:
They sell you garbage then refuse to give you refund? Screw them. Now you learned a valuable lesson and know not to go back to this bottom feeder chain joint.
madconsumer on 2012-05-27:
thank you for returning and giving an update!
trmn8r on 2012-05-27:
Hey, that's great! Interesting principle here. You won.
ok4now on 2012-05-27:
You won, really? Don't get me wrong, I fully understand your frustration. I have written several posts similar to yours detailing the bad food, poor management and lack of service from mostly kids working there expecting a big tip.

I commend you for your hard work and effort taking this to the next level. In frustration you went to consumer advocate websites, the BBB, Applebee's guest relations and finally Fox News. After all of this you got a whopping $21.40 back. You did everything right but still got screwed.

Here's a reality check. Never go back. Write negative reviews as much as you can. Get the word out (like I am doing) to warn customers what a ripoff this place is. Like I said they are the bottom feeders of chain restaurants.
Debbie on 2012-11-12:
Went to AB.today. service was awesome..however, veggies were raw, steak was less than great. Went home to 2 hrs of ill......
rapzity on 2012-11-25:
I feel your pain, that's exactly how my lunch looked yesterday from AB Hooksett, NH branch. I thought they gave me someone's trash food. NEVER AGAIN APPLEBEE!!!!
cat on 2013-03-05:
Many years ago I ordered a seafood/pasta dish..eat in...this was very tastless, a poor excuse for food..I waited 10 to 15 years before going back. this time I ordered shrimp etc, I don't remember the sides...shrimp was rotten smelled to high heaven...dead....I am appalled it every made it to my table...their offer was to replace the shrimp....NO THANKS
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Screaming Child Not Handled by Managers
Posted by on
Rating: 2/51
KALAMAZOO, MICHIGAN -- Recently had a very bad experience here but over the past year, bad experiences I have had at Applebee's have been becoming more regular. A few days ago, we had a party of 7 and one of our party was served very late and another, the server forgot her order entirely. Okay, a mistake that can be made anywhere.

A few days later we returned with a party of 6. After ordering, our food took over 35 minutes to be served (this we have found to be a common problem at many Applebee's we have been). That was the best part of our evening. A few tables away, two men in tee shirts, an older lady, a young boy and a toddler were sitting. The toddler was a "screamer". No, not a cryer or a loud talker, a "screamer" (130 decibel average). Intermittently, he would be screaming to get what he wanted (mostly attention) but the man sitting with him would stick a glass in front of him with a straw and continue with his conversation with his friends. So far, so bad but where does Applebee's become part of this?

I indicate to our server, Brooke, that this child's vocal chords could shatter glass and was causing havoc on our hearing. However, the child continued to serenade the section we were in, not with music but with screams that rattled our plate settings. Now I love kids and as a Psychologist who has been in practice 49 years, I am usually very patient. And I certainly wasn't angry with the child as he was doing what any stray and undisciplined dog would do, expressing himself the way he was taught! His parents (or father) lacked any parenting skills.

When the "manager" stopped by with her standard "courtesy" questions, I pointed out our distress over our bursting eardrums but she moved on as if we were enjoying our total experience. The very loud screaming continued and we noticed some people nearby leaving, some squirming at each outburst, and others changing tables. Our party of six, had no where else to go to get away from what sounded like a lone artillery barrage from screeching missiles.

Now the coupe d'état; at the end of our meal (a very distressing eating out experience), I asked to speak to the "manager" (Kathleen [snip] again. I wanted her to know that by not intervening by at least telling the parent that other patrons were being disturbed by his child's outburst, our continuation as regular customers will be changed. She then proceeded to tell me (as well as the rest of my party) that she just read an article about a restaurant asking a child like that be removed and the manager got "bashed" and she would not do this! She pointed out that this was a "Family Restaurant" and therefore inferred this was acceptable. I didn't ask her what would happen if I gave off ear piercing screams in the restaurant of if I talked so loud to others that ears would be ringing what she would do, as she made it clear it was I who was not welcome and that no one else complained (most others in the section were intimidated) and her server wasn't complaining! In other words, she would rather accept the other's behavior then maintain me as a regular customer. What a twist on customer satisfaction.

So much for management of the restaurant, dealing with customer satisfaction and sensitivity. It will be the very last time I enter an Applebee's and should be fair warning of how this "Family Restaurant" (with a huge Bar in the middle), sets its priorities! As all in our party left with ears ringing and total disgust at the "manager's" response, and they, their friends and family as well, will be most hesitant before going to an Applebee's again. The potential for an enjoyable dining experience there will be rare.
     
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Shayen on 2014-07-29:
That is a shocking response from the manager! She didn't have the sense to realize that by fearing to insult a table of 3-4, she risked alienating the entire restaurant and losing their business. It would have been easy to approach the table and politely but firmly asked they quiet the child or step out till the child quieted down. She could have said it with an apology but explained many tables were complaining.

I would contact the home office so they can personally speak with this manager and train her on how to handle this situation future going.
madconsumer on 2014-07-30:
if in practice 49 years, you would know it is not the store managers issue to deal with. did you have a decibel meter to know what level the child was screaming?

"Military jet aircraft take-off from aircraft carrier with afterburner at 50 ft (130 dB)"
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Never Go To This Place ! ! !
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- On December 17, 2013 I returned from a trip to San Jose for medical purposes. My daughter and 2 grandsons picked me up at the airport. On the way home I asked if they wanted to grab something to eat. We talked about several places and decided the best would be Applebee's near our homes. I was reluctant because of previous bad incidents that we've had at this place.
I figured I could find something to eat there. We went in and ordered. Our food was brought out and we began eating around 6:00pm. I had a chicken breast dish with onions, mushrooms and a sauce. In addition, there were loaded mashed potatoes and vegetables. I began eating and suddenly bit down on something that sent a pain to my gum and teeth on the left side of my upper mouth. I stopped chewing and tried to retrieve whatever it was. I pulled out what appeared to be a piece of bacon. Immediately after that I tried to finish chewing what was left only to find that my four tooth bridge had broken off. I pulled that out of my mouth. There was blood on it and showed it to my daughter. She said my mouth was also bleeding a little. I wiped off the bridge and placed it in a napkin.
Eventually the waitress came back and I told her there was a problem and showed her my bridge that I had wrapped up. She went to get the manager. My daughter and I were talking about what happened and I gently nibbled on the object I had pulled out of my mouth. It was a piece of bacon. It was also as hard as a rock. The manager came to the table and we spoke about the incident. She was going to take down my name and phone number and said she was going to tear up our check due to the problem.
Our desert arrived. It was a molten lava cake and was soft. After about 2 bites I was chewing with my front teeth and felt something in my mouth once again. I pulled out what appeared to be a piece of plastic wrapper from the desert. The waitress walked by and I told her to give this to the manager as well.
The manager returned to again apologize. There is no excuse for this as far as I'm concerned. This review will be going all over the internet and I will be contacting the Health Department in Las Vegas as well. If you value your life never go into Applebee's at 820 E. Warm Springs Road in Las Vegas.
     
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Paul on 2014-01-01:
Applebees is pretty much universally a place to avoid. What happened with the bacon could have happened at many places though. I had a nail in a pasta dish at Red Robin once from the crate of tomatoes. Chain restaurants can predictably deliver lousy experiences a high percentage of the time. I try to avoid them, because when I say "I am going to try that place again" I usually get burned. My .02
nikalseyn on 2014-01-01:
By all means file a complaint with your local health dept. They need to do a check of the place sooner, rather than later. Careless employees is the cause of both your problems that night.
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Very Bad Customer Service
Posted by on
Rating: 1/51
LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM.

Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.

My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that then to leave and potentially wipe out a young family.

Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was OK.

After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little to much to drink."

His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill."

His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a dead beat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."

The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little to much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well being of their customers. It's shameful!

Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance.

Vote with your wallet, stay away from Applebee's!
     
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Cwazychicken on 2013-12-05:
I don't think it too much of them to want money for their coffee. It's a business.
Jonathan on 2013-12-05:
So let me get this straight...you are complaining because you ordered a coffee and the management at Applebee's expects you to pay for it? Why shouldn't you pay for it?? Because you had too much to drink? That's no excuse whatsoever. Plus the fact that you even though about driving home after having that much to drink deeply disturbs me! This is one of the most disturbing "complaints" I have ever read on here.
FoDaddy19 on 2013-12-05:
I'm staggered. You had too much to drink, and you think a cup of coffee is going to magically make you okay to drive...Wow, just wow. It seems to me that if you were truly concerned about wiping out a young family on your way home, you call a cab or a a friend to give you ride home.

And you're complaining about having to pay for a cup of coffee. Amazing.

The only shameful thing here is you trying rationalize/pass the blame for your lack of self control.
Likesbeefpies on 2013-12-06:
If they comped you free coffee in a lawsuit they'll now be culpable - because they bought into the stupid notion that would somehow help an impaired person drive.
By driving knowing in your own words "had too much to drink" showed extreme selfishness.
Yes the manager was wrong....what he should have done is gotten your tag and called the police.
Paul on 2013-12-06:
Imagine how shocked the manager was when you wanted coffee for free.

Using the logic that paying $X entitles you to free coffee, one could say that when they pay $Y they should get free dessert.
Obsfucation on 2013-12-06:
I think about the only point that I would agree with OP on, is that he should choose his eating and drinking establishments within WALKING distance.
clutzycook on 2013-12-06:
News flash: coffee does not reduce your BAL. You would have been better off spending that money on a cab.
jktshff1 on 2013-12-07:
Likesbeef put it best 100
Cwazychicken on 2013-12-08:
When it comes to over-indulging, it's not a restaurants responsibility to make sure you are sober....you need to do that. Honestly, this is why I do not drink, I never have to worry about driving drunk or making stupid decisions that could effect my judgment. They are there to provide a business, and that is to sell their products.
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Bad Service for My Birthday!!!!
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- Bad Customer Services
April 9, 2012


I tried to utilize my digital Gift card given to me as a birthday gift from my youngest sister at Applebee’s on the day of my birthday and was turned away. I waited 2-3 minutes at the “to go” stop and finally a female appeared and her first greeting to me was” are you here for a to take out order?” and I replied, “yes”. She said, well you have to go to the bar to make you order if you want to be waited on. I told her I rather not order in the alcohol area. She replied “well that’s the only way you’re going to be waited on” I said oh well OK.

I had been on campus studying and reading for hours and wanted to order and go home to eat. I sat at the bar and a guy walked up to me and asked “can I help you?” I told him I had a digital gift card to pay for my meal. He said “no problem”. As I was trying to look over the menu he approached me two times. The first time he approached me after receiving the menu was about 2 minutes later and he said you’re ready to order? I said you just gave me the menu and he said “oh ok”.

Then he appeared again about 3-4 minutes later. He also stated that I'm not sure if the gift card will go through and it would help if you ordered so I could run it through. I was confused and shocked but tried to help by ordering anything. While I was still looking he said “maybe I can do it without you ordering and walked away”. I heard conversation and looked up he was outside the bar standing with 2 other employees and looked at me pointing.

This tall female walked over to me with him and said “sir I hope you have other means of paying for your meal just in case the gift card don’t go though because we were having some problems. I looked at both of them and there was a long pause. I looked around and most of the people there were looking at me and had stop eating there meals. I felt like I had just been told by a manager that my credit card was bad. I felt ashamed and hurt. No other options were given while we all just stared and looked at each other. I said “all I wanted to do is use my digital gift card and have a nice meal for my birthday”.

The two of them said nothing. I stood up asked for my print out about the digital gift card and walked out. No one gave additional options or tried to make me “a customer, stop for leaving very unsatisfied”. I am working on a bachelor degree at the university and every time me and class mates get into a conversation about food, treatment at a restaurant, customer service, gift cards, birthdays, and reviews I think of my unfair, unsatisfied treatment at Applebee’s. Come to find out that the female coming to me at the bar that never tried to run the digital gift card was a manager there.

Wow!! Today, I want closure! My sister took time out to get me that gift card and Applebee’s did not waste time taking the charge out of her account for the gift card but I had to wait to get my meal for my birthday. I would have gone to another Applebee’s location but, the next nearest Applebee’s from me is almost 45 miles.

Sincerely yours
John
     
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trmn8r on 2012-04-19:
I was a regular at Applebee's for 2 years, and got to know a bit about the operation. What you describe I can imagine would take place exactly the same at the one I patronized.

I do not mean to diminish your complaint, or say that you shouldn't get better service. However, sending Take-Out customers to the bar was how it was done there also. The bartender doesn't know how familiar you are with the menu, so coming after only 2 minutes isn't unusual - a take-out customer more often than not is probably a regular.

The part with the gift card sounds like they were having trouble processing that kind of payment, and just wanted to let you know that it may not go through ahead of time (think how frustrating it would be if it happened as you wanted to pick up the food and leave). Also, that food would be wasted. Just wanted to point these things out...
Nohandle on 2012-04-19:
TRM, you are correct and I thought the review helpful for anyone having a gift card. I've observed individuals walking into the bar area, not just Applebee's, to pick up a phone in/pick up order that had already been placed. I've never done it personally but I think most are directed to that area because that's where the Hostess station is often adjacent to.
Anonymous on 2012-04-19:
I always thought that "Car side to go" was for phone orders, not for people to park and order food to go. Ours only has 2 car side spots so I've always assume it was for people picking up, not ordering and sitting there for 20-30 minutes. I know that Chili's allows you to park in the to-go parking and go inside near the bar area to place your order, but our Applebee's is not set up for that.
trmn8r on 2012-04-19:
That is correct, samanthasmom - carside to go is for you to temporarily park your car. The one time I used it, I was directed to walk to the bar anyway to have my credit card run. It didn't strike me as well thought out. I wonder if any of them are - Red Robin was setting theirs up when they banned my butt from their restaurant, but it was headed in the same direction. I think that they don't get enough take-out business to make it more convenient for the customer. It's like "look at us - we're on the bandwagon!" Yeah, playing the kazoo and a triangle.
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Bad food & Service
Posted by on
NORTH DAKOTA -- A month ago my husband and I decided to go Applebee's in Wiliston, ND for supper after both working(my husband just had worked 18 hours.) We entered around the supper rush and waited about 15 minutes before we got our booth(which is normal and fine.) We sat and sat and no one greeted us, gave us menus or even acknowledged us, even through there were at least 3 staff members in our section. After 15 minutes my husband mentioned to me he was going to get someone to help us. All of sudden, like magic a young waiter came to us, who happen to be at the table behind for whole 15 minutes laughing and talking to some high schools kids(clearly not doing his job.) We ordered a martini and beer and I ordered wings right away for an appetizer because we were starving. The first drinks came in normal average time. My wings came a 1/2 hour later after being ordered and they were wrong. I asked for wings with bones and normal Buffalo sauce. I got boneless wings with BBQ sauce. The waiter said something like he must have understood me me wrong on the wing type and took them back. Which is funny, how would that explain the sauce being wrong too then? We were irritated at service this point but brushed it off because I have been a waiter and bartender and knew what it is like. While waiting my husband wanted a 2nd beer but it took forever to track down the waiter to order one. An hour and half after waiting I got my wings(correctly this time) my husband's entree, and my entree all at once. The young boy who brought our food was not even our waiter.
My husband had ordered a 12 oz. Rare Ribeye and I had ordered a Fire Pit Bacon Burger(no tomatoes.) My husband's steak was well-done, not even pink and it looked gross. We didn't expect the greatest steak ever but it did not look like ribeye and it looked nasty shoe leather that had been dropped on floor(not hardly worth the $17.99.) My burger had the tomatoes on(which I requested off) and was missing parts (cheese & chiptole sauce) listed on the menu description. We did not take a single bite of anything. I grabbed the young man that brought our food because our waiter for was nowhere to be seen nor was the 2nd beer that had been ordered earlier. I politely explained the food being wrong and the poor service. I said I hated to complain but it was awful and we just wanted to leave. He nicely apologized and said he could get new food, we said we just wanted to go and pay for the drinks and go somewhere else to eat. He went and got the manager who was quick and was also polite. He offered new food and it would be free. I said I didn't want to wait. He said he take the food off the bill and we could take the food given. I told him I wouldn't eat something I wasn't paying for and he said he send the ticket. Like a genie, after the manager left, our waiter showed up and brought the ticket and beer(requested how long ago?) We didn't even want the beer anymore but my husband did not want to argue so he drank it quickly and we paid for the 2 beers and martini which about $16. After 2+ hours of this charade we were still had no food and had to go somewhere else for food.
     
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trmn8r on 2011-01-06:
Exactly. I experienced the same on occasion at Applebee's, in addition to many other hardships. Well written letter. The only break I believe AB's deserves is sending the food with a runner is alright IMO. A lot of restaurants do this. Do yourself a favor - ditch Applebee's. If only every 4th visit is pleasant, it isn't worth the the pain.
Anonymous on 2011-01-06:
My wife and I often banter how in the world does Apple Bees stay in business. Who eats there?

Good god they have horrible food, bad service and over priced hooch. Apple Bees ongoing existence is truly one the great mysteries of our time.

Excellent well written review!
FlShopper on 2011-01-06:
I agree...I don't know how they stay in business. They are truly awful.
yoke on 2011-01-06:
The Applebee's near me have both closed. It did not surprise anyone.
trmn8r on 2011-01-06:
The ones near me seem to do a rocking business.

When I see the 2 entrees/1 app for $20 advertising signs, I visualize sitting for an hour waiting for crappy, poorly prepared food, beverage glasses empty on the table. Then I snicker and go on my way.
momsey on 2011-01-06:
Call me crazy. I like Applebee's!
Anonymous on 2011-01-06:
I like applebees too....because they have competitive prices, and the food is decent. I havnt gone in a while, but my step brother gave me a 50 dollar gift card to applebees for Christmas, so I guess I'm going to go there some time...I like taking advantage of their 2 for 20 deal....I can stretch the gift card into 2 dinners for my partner and I,....with a little extra coming out of my pocket for tax & tip & drinks.
trmn8r on 2011-01-06:
Under the *best* circumstances, I liked Applebee's. I ate there for a year.

HOWEVER, there were several things that caused me to leave. The most important was 2)
1) Uneven service
2) Very unven food prep
3) Limited menu compared with competitors
Anonymous on 2011-01-06:
Nicely written review, for a two hour ordeal you both handled yourselves very well...you should send this letter to Applebees HQ with the location of this particular franchise: Applebees Corporate Office | Headquarters
11201 Renner Blvd. Lenexa, KS 66219
(913)890-0100

I rarely eat at Applebees, but when I do I only order from the salad section, which have always been decent.
trmn8r on 2011-01-06:
I'd send a pic to corporate of me dining at the *next* establishment of my choice. I also "dined" mostly from the salad menu. Meats are not their strong point - I am having a very hard time imagining a rare ribeye at Applebee's. I'm picturing Charlie Chaplin eating the shoe in that cabin.
Anonymous on 2011-01-06:
Only time I find myself foinf to AB is when I get a gift card or sum the food is overpriced for what you get.
Ytropious on 2011-01-06:
I don't eat out often but I never had an issue with Applebees so I guess they can't be ALL bad.

"The young boy who brought our food was not even our waiter. "

For someone who states they worked in a restaurant before I'm not sure why you're so surprised by this, it's fairly common to have a food runner who is not your waiter bring the food.
Anonymous on 2011-01-06:
Exactly Ytrop. This is the norm in the restaurant business. I worked in the restaurant business as a waiter, if I wasn't busy, I would help other servers...you know, its always good to help each other out because you never know when you're going to need it! We also sometimes has a server who was a food runner/table clearer on busy nights. we would all tip them out at the end of the night/shift.
Anonymous on 2011-01-07:
Thanks for the comments. I apologize for the spelling/typing errors, I scanned it quick without spell check. Applebee's is a place, where I am from, everyone wants to go. I don't know if it is because I'm from the Midwest and there is not a a lot of choices everyone thinks it is great. For me it is like a train-wreck you cannot help not watching. I don't expect anywhere superior food from them. What drives me there is I love their wings. However, the problem is the place is so unpredictable .You can have okay food/service one day and then the next time is horrid. I have had great wings and then sometimes wings that are dried up and have no sauce(and when you ask for more sauce, they charge you of course.)As far as the runner/waiter issues I only worked in one place as waitress which was private members only supper club and we were responsible for everything at our tables so I guess I don' think about runners. My issue with Appblee's and staff serving is sometimes your waiters serve everything and then sometimes like this example they take your order, money and tip and that is it for doing pretty much nothing. Which leads trying to tip when the person who deserves anything is not your waiter and ensure it goes to the right person.
molliewollie on 2011-01-07:
That sort of service is unacceptable. However, both of you having drinks and then undoubtably driving after your dinner is also unacceptable. One of you has two beers and one of you has a martini. Neither of you should be driving after that. We have children who drive on the same roads with you. Granted you may not be drunk, but you will still be affected by those drinks.
Anonymous on 2011-01-07:
Molliewollie-I have a problem with your assumption they were drinking and driving. Number one, I can have 2 beers at a restaurant for dinner and drive perfectly fine. My BAC will be nowhere NEAR the illegal limit to drive an automobile. Number 2, you are normally in a restaurant for at least an hour. if they were there for an hour, your liver has reduced the alcohol in your blood, normally one drink per hour. Eating food while drinking also reduces the alcohol absorbed in your bloodstream. I've gone out and had a few beers with dinner, and there is absolutely nothing wrong with it.
NDresident on 2011-06-18:
I live in Dickinson, ND, which is south of the location this gal is talking about. The Applebees here is terrible as well. Both restaurants are in bustling communities driven by a strong oil producing economy. The Applebees here used to be great but I do not go there anymore. The wait time for food is horrible. When it does come out, usually one of our meals is made incorrectly or the food is cold. Servers are usually seen standing around the bar visiting with each other and the hostesses while customers try to flag someone down. This restaurant is always busy due to the lack of full service restaurants in town. They just remodeled the building but its like putting lipstick on a pig. If they had more competition, they would be in trouble.
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Can't believe it!
Posted by on
Rating: 1/51
GROVETOWN, GEORGIA -- Tonight my family went try the new Applebees in grovetown. Started out OK, took drink order, messed up and brought 4 waters, my daughter ordered a sierra mist, caught that mistake but was fixed! We ordered food, mother in law ordered half rack ribs, I ordered grilled cheese and soup, youngest daughter ordered a small order of chicken fingers with mashed potatoes, husbanded ordered blue burger pink please, daughter ordered bacon cheese burger also wanted it light pink. Took over 30 minutes, I was brought Mac and cheese, young daughter chicken, mother in law ribs, they were extremely tough, she asked we're these baby back or regular ribs, waitress said let me check, came back and said yes they were baby back, she gave my daughter her burger and told husband his was on the way! My daughter was taking the burger apart, and added ketchup. about 7 minutes passes and the waitress came out with the other burger, she said oh I made a mistake that is the wrong burger, pointing to my daughters burger, she had a cold and my husband said I would like a new one please I can't eat that! They took the burger away, and said no problem we will get you a new one! I pointed out my order was also was incorrect, but I would be at it because I do like there Mac and cheese! My husband awaited 15 minutes for 2 and burger, and it was well done, as was my daughters burger! My husband ate the burger, but did not enjoy it! My mother in law again asked about the ribs being so though, were they pork or beef, waitress walked away and returned to say pork. No body apologized for mix ups, and upon receiving the bill, the waitress said they took off for the burger, but upon further looking at the bill they charged us for both burgers and an additional, also charged for full order of chicken verses small! We got a bill for 63 dollars for 2 burgers, half order of ribs, Mac and cheese and chicken nuggets, insane! We will never return, and hopefully they will get better, for the future of this restaurant!!!
     
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Cold Coffee, and Cold Food
Posted by on
Rating: 1/51
555 TROY SCHENECTADY RD, LATHAM, NEW YORK -- Today 10/29/2013, I stop with my girls, at Applebee's, 555 Troy Schenectady Rd, Latham, NY. We were served cold coffee right off the bat. We ordered off the 2 for 20 menu and the kids menu. The cheese on the top of the Spinach & Artichoke Dip, was burned so bad I had to scrape it out with a spoon before I could dip the chip. I ordered the 7 oz. House Sirloin, I was never asked if I would like garlic mashed potatoes or baked potato. I was only asked how I would like my steak. And the seasonal vegetables were cold, and not cooked, I could not chew the summer squash it was so raw, I did like the raw carrots and so did my grandson. And I did not worry about cutting into my steak, because I ordered rare and seeing everything else was under cooked I knew the steak would be just right.

One of my daughters ordered, Three-Cheese Chicken Penne, the chicken was burned to the point she was spiting it out. As we sat there we heard a few more people say that they could not eat their soup it was too cold, and they sent it back. My other daughter, granddaughter and grandson ordered Chicken Tenders Basket, it was OK I guess you cannot screw up the deep frying, just the real meals.

I do want to add that the waiter was a wonderful person and I felt he had enough on his plate with the other returns so I did not say anything, because it was not his fault that the cook could not step up too his job. So I spent 57 dollar’s on garbage I could not eat. I only send 37 dollar's a mouth with ACE to take my trash away.
     
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Paul on 2013-10-30:
Once I realized just how bad the food preparation and quality is at AB's, I stopped going. That was about 4 years ago. The only thing I miss is the young female servers. On many occasions the food was downright horrible.
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Terrible
Posted by on
Rating: 1/51
PORT CHARLOTTE, FLORIDA -- I stopped for a steak and my waiter was nice and helped me pick out a steak. I don't usually order steaks at Applebees. I also ordered a glass of wine to enjoy while waiting for dinner.
Next thing I know this piece of meat and bland red potatoes and. Portobello mushroom with spinach were put down in front of me by some girl. I told her I never got my wine and changed my drink order to a Coke as I knew I wouldn't drink 2 glasses after eating. ( it was two for one) so I took one bite of this awful, tough steak that sat on a bunch of onions that didn't look appetizing all I asked for steak sauce. Oh and when the plate was plopped on the table in front of me I had to ask for a fork to eat it with! The mushroom was decent and I ate that. I ate about a little more than a quarter of the steak and could not eat anymore of the overcooked flavorless hunk of meat I ordered it medium and it was very well done
The waiter asked if I wanted a box and I said no he asked if it was tough and I said yes. I don't like to send things back so I just didn't complain.
The manager came over and now I am embarrassed and had to explain that it was not good. He did offer something else but I declined out of embarrassment. It was bad enough when I was seated the Hostess said " just one" as if it is strange to grab a bite alone! At that point I just wanted to get out. There were loud obnoxious drunk people at the bar The food and atmosphere were lousy. The manager did bring me a diet Coke to go busy I don't drink diet Coke! So I got my steak Coke and a bill for over 15.00 add in a tip and I was out 21.00 for one of the worst dining experiences I have ever had! Very disappointed.
     
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old fart on 2013-10-19:
My wife had a similar experience and ended up eating half of a limp salad.
She and her club friends a had the same problem and Applebee's lost eight customers.
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Ignored for a Half Hour
Posted by on
Rating: 1/51
INDIANAPOLIS, INDIANA -- My friend and I went to Applebee's on a Thursday evening around 8:00. The restaurant was pretty much dead, there was one group that had just left as we got there. The Hostess sat us near the door and we waited for someone to come over to take our drink order. We saw a server walk by and go clean off the table of the group that just left. While she was doing that another server walked right by us. We sat there for five minutes and no one even acknowledged us. The server finished cleaning off the table and walked by us again without saying a word. Ten minutes has now gone by and we're still sitting there. There are only two other couples eating in the entire restaurant, so we know the servers are not swamped or anything, then I could understand the wait. The wait is now fifteen minutes and there are no servers in sight.

Finally I see a couple of them just wandering around across the restaurant, both of them even look over at us but no one bothers to come over. Our menus are open and we have no drinks and we keep looking around. Twenty minutes has now gone by and we are STILL waiting. We look at our phones and decide that ten more minutes and we're walking out. Servers are still up and walking around, but on the other side of the restaurant still. Finally a full half hour has gone by and not one person has said or word to or even acknowledged us. We finally just get up and walk out and go to another restaurant nearby. We called the store immediately and asked for a manager.

The manager got on the phone and gave the most generic and forced apology I've ever heard in my life. He said that one of the servers said that she saw someone walking out (of course they see us then) and we could come back and he would take care of us personally, but we tell him that we've decided to go somewhere else. Normally we really like coming to this restaurant, but this left a bad taste in both of our mouths. I don't even think of going to Applebee's anymore when I go out to eat somewhere.

I would understand if they were swamped with customers or something, but the place was dead! I am a very patient and understanding customer (I work with the public also, so I try to be as patient and polite as I can when I go somewhere else) but there was no excuse for this whatsoever.
     
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andbran on 2013-09-12:
I think you did the right thing. I can understand ten min. but not half an hour
Buddy01 on 2013-09-13:
You did the right thing walking out. Maybe your situation is why it was dead.
FoDaddy19 on 2013-09-13:
In most restraunts the servers have designated tables that they serve. If you're in one of those tables, they generally won't address you as its not their responsibility to serve tables that aren't in their section. It sounds like the server who was assinged to your section either wasn't there or is very, very lazy. You did the right think by leaving, a 30 minute wait when the place is dead is unacceptable.
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