BECKLEY, WEST VIRGINIA -- I ordered a hamburger off the menu and when the server brought it to table I ordered no tomato but, there was a tomato. I asked for mayo on the side, no mayo was on burger nor was it on the side, easy fix. The picture showed 3 pieces of bacon on the burger, so when I looked for the bacon I found bacon bits instead. Who would put bacon bits on a burger, if you are going to put a picture on your menu make it that way. The manager comped part of the bill. I've never had good food or experience at Applebees and will never go back.
KALAMAZOO, MICHIGAN -- Recently had a very bad experience here but over the past year, bad experiences I have had at Applebee's have been becoming more regular. A few days ago, we had a party of 7 and one of our party was served very late and another, the server forgot her order entirely. Okay, a mistake that can be made anywhere.
A few days later we returned with a party of 6. After ordering, our food took over 35 minutes to be served (this we have found to be a common problem at many Applebee's we have been). That was the best part of our evening. A few tables away, two men in tee shirts, an older lady, a young boy and a toddler were sitting. The toddler was a "screamer". No, not a cryer or a loud talker, a "screamer" (130 decibel average).
Intermittently, he would be screaming to get what he wanted (mostly attention) but the man sitting with him would stick a glass in front of him with a straw and continue with his conversation with his friends. So far, so bad but where does Applebee's become part of this?
I indicate to our server, **, that this child's vocal chords could shatter glass and was causing havoc on our hearing. However, the child continued to serenade the section we were in, not with music but with screams that rattled our plate settings. Now I love kids and as a Psychologist who has been in practice 49 years, I am usually very patient. And I certainly wasn't angry with the child as he was doing what any stray and undisciplined dog would do, expressing himself the way he was taught! His parents (or father) lacked any parenting skills.
When the "manager" stopped by with her standard "courtesy" questions, I pointed out our distress over our bursting eardrums but she moved on as if we were enjoying our total experience. The very loud screaming continued and we noticed some people nearby leaving, some squirming at each outburst, and others changing tables. Our party of six, had nowhere else to go to get away from what sounded like a lone artillery barrage from screeching missiles.
Now the coupe d'état; at the end of our meal (a very distressing eating out experience), I asked to speak to the "manager" ** again. I wanted her to know that by not intervening by at least telling the parent that other patrons were being disturbed by his child's outburst, our continuation as regular customers will be changed. She then proceeded to tell me (as well as the rest of my party) that she just read an article about a restaurant asking a child like that be removed and the manager got "bashed" and she would not do this!
She pointed out that this was a "Family Restaurant" and therefore inferred this was acceptable. I didn't ask her what would happen if I gave off ear piercing screams in the restaurant of if I talked so loud to others that ears would be ringing what she would do, as she made it clear it was I who was not welcome and that no one else complained (most others in the section were intimidated) and her server wasn't complaining! In other words, she would rather accept the other's behavior then maintain me as a regular customer. What a twist on customer satisfaction.
So much for management of the restaurant, dealing with customer satisfaction and sensitivity. It will be the very last time I enter an Applebee's and should be fair warning of how this "Family Restaurant" (with a huge Bar in the middle), sets its priorities! As all in our party left with ears ringing and total disgust at the "manager's" response, and they, their friends and family as well, will be most hesitant before going to an Applebee's again. The potential for an enjoyable dining experience there will be rare.
LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM. Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.
My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that than to leave and potentially wipe out a young family.
Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was OK.
After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little too much to drink."
His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill." His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a deadbeat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."
The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little too much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well-being of their customers. It's shameful!
Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance. Vote with your wallet, stay away from Applebee's!
LAS VEGAS, NEVADA -- On December 17, 2013 I returned from a trip to San Jose for medical purposes. My daughter and 2 grandsons picked me up at the airport. On the way home I asked if they wanted to grab something to eat. We talked about several places and decided the best would be Applebee's near our homes. I was reluctant because of previous bad incidents that we've had at this place.
I figured I could find something to eat there. We went in and ordered. Our food was brought out and we began eating around 6:00 pm. I had a chicken breast dish with onions, mushrooms and a sauce. In addition, there were loaded mashed potatoes and vegetables. I began eating and suddenly bit down on something that sent a pain to my gum and teeth on the left side of my upper mouth. I stopped chewing and tried to retrieve whatever it was. I pulled out what appeared to be a piece of bacon. Immediately after that I tried to finish chewing what was left only to find that my four tooth bridge had broken off. I pulled that out of my mouth.
There was blood on it and showed it to my daughter. She said my mouth was also bleeding a little. I wiped off the bridge and placed it in a napkin. Eventually the waitress came back and I told her there was a problem and showed her my bridge that I had wrapped up. She went to get the manager. My daughter and I were talking about what happened and I gently nibbled on the object I had pulled out of my mouth. It was a piece of bacon. It was also as hard as a rock. The manager came to the table and we spoke about the incident. She was going to take down my name and phone number and said she was going to tear up our check due to the problem.
Our desert arrived. It was a molten lava cake and was soft. After about 2 bites I was chewing with my front teeth and felt something in my mouth once again. I pulled out what appeared to be a piece of plastic wrapper from the desert. The waitress walked by and I told her to give this to the manager as well. The manager returned to again apologize. There is no excuse for this as far as I'm concerned. This review will be going all over the internet and I will be contacting the Health Department in Las Vegas as well. If you value your life never go into Applebee's at 820 E. Warm Springs Road in Las Vegas.
555 TROY SCHENECTADY RD, LATHAM, NEW YORK -- Today 10/29/2013, I stop with my girls, at Applebee's, 555 Troy Schenectady Rd, Latham, NY. We were served cold coffee right off the bat. We ordered off the 2 for 20 menu and the kids menu. The cheese on the top of the Spinach & Artichoke Dip, was burned so bad I had to scrape it out with a spoon before I could dip the chip. I ordered the 7 oz. House Sirloin. I was never asked if I would like garlic mashed potatoes or baked potato. I was only asked how I would like my steak.
And the seasonal vegetables were cold, and not cooked, I could not chew the summer squash it was so raw, I did like the raw carrots and so did my grandson. And I did not worry about cutting into my steak, because I ordered rare and seeing everything else was undercooked I knew the steak would be just right.
One of my daughters ordered, Three-Cheese Chicken Penne, the chicken was burned to the point she was spiting it out. As we sat there we heard a few more people say that they could not eat their soup it was too cold, and they sent it back. My other daughter, granddaughter and grandson ordered Chicken Tenders Basket, it was OK I guess you cannot screw up the deep frying, just the real meals.
I do want to add that the waiter was a wonderful person and I felt he had enough on his plate with the other returns so I did not say anything, because it was not his fault that the cook could not step up to his job. So I spent 57 dollars on garbage I could not eat. I only spend 37 dollars a month with ACE to take my trash away.
INDIANAPOLIS, INDIANA -- My friend and I went to Applebee's on a Thursday evening around 8:00. The restaurant was pretty much dead, there was one group that had just left as we got there. The Hostess sat us near the door and we waited for someone to come over to take our drink order. We saw a server walk by and go clean off the table of the group that just left. While she was doing that another server walked right by us. We sat there for five minutes and no one even acknowledged us. The server finished cleaning off the table and walked by us again without saying a word.
Ten minutes has now gone by and we're still sitting there. There are only two other couples eating in the entire restaurant, so we know the servers are not swamped or anything, then I could understand the wait. The wait is now fifteen minutes and there are no servers in sight.
Finally I see a couple of them just wandering around across the restaurant, both of them even look over at us but no one bothers to come over. Our menus are open and we have no drinks and we keep looking around. Twenty minutes has now gone by and we are STILL waiting. We look at our phones and decide that ten more minutes and we're walking out. Servers are still up and walking around, but on the other side of the restaurant still. Finally a full half hour has gone by and not one person has said or word to or even acknowledged us. We finally just get up and walk out and go to another restaurant nearby. We called the store immediately and asked for a manager.
The manager got on the phone and gave the most generic and forced apology I've ever heard in my life. He said that one of the servers said that she saw someone walking out (of course they see us then) and we could come back and he would take care of us personally, but we tell him that we've decided to go somewhere else. Normally we really like coming to this restaurant, but this left a bad taste in both of our mouths. I don't even think of going to Applebee's anymore when I go out to eat somewhere.
I would understand if they were swamped with customers or something, but the place was dead! I am a very patient and understanding customer (I work with the public also, so I try to be as patient and polite as I can when I go somewhere else) but there was no excuse for this whatsoever.
GROVETOWN, GEORGIA -- Tonight my family went try the new Applebee's in Grovetown. Started out OK, took drink order, messed up and brought 4 waters. My daughter ordered a sierra mist. Caught that mistake but was fixed! We ordered food, mother in law ordered half rack ribs, I ordered grilled cheese and soup, youngest daughter ordered a small order of chicken fingers with mashed potatoes, husband ordered blue burger pink please, daughter ordered bacon cheeseburger also wanted it light pink.
Took over 30 minutes. I was brought Mac and cheese, young daughter chicken, mother in law ribs. They were extremely tough. She asked, "Were these baby back or regular ribs?" Waitress said, "Let me check." Came back and said, "Yes they were baby back." She gave my daughter her burger and told husband his was on the way! My daughter was taking the burger apart, and added ketchup. About 7 minutes passes and the waitress came out with the other burger. She said, "Oh I made a mistake. That is the wrong burger," pointing to my daughter's burger. She had a cold and my husband said, "I would like a new one please. I can't eat that!"
They took the burger away, and said, "No problem we will get you a new one!" I pointed out my order was also was incorrect, but I would be at it because I do like their Mac and cheese! My husband awaited 15 minutes for 2nd burger, and it was well done, as was my daughter's burger! My husband ate the burger, but did not enjoy it! My mother in law again asked about the ribs being so tough, were they pork or beef. Waitress walked away and returned to say "pork."
Nobody apologized for mix ups, and upon receiving the bill, the waitress said they took off for the burger, but upon further looking at the bill they charged us for both burgers and an additional, also charged for full order of chicken versus small! We got a bill for 63 dollars for 2 burgers, half order of ribs, Mac and cheese and chicken nuggets, insane! We will never return, and hopefully they will get better, for the future of this restaurant!!!
PORT CHARLOTTE, FLORIDA -- I stopped for a steak and my waiter was nice and helped me pick out a steak. I don't usually order steaks at Applebee's. I also ordered a glass of wine to enjoy while waiting for dinner. Next thing I know this piece of meat and bland red potatoes and portobello mushroom with spinach were put down in front of me by some girl. I told her I never got my wine and changed my drink order to a Coke as I knew I wouldn't drink 2 glasses after eating. (It was two for one) so I took one bite of this awful, tough steak that sat on a bunch of onions that didn't look appetizing all I asked for steak sauce.
Oh and when the plate was plopped on the table in front of me I had to ask for a fork to eat it with! The mushroom was decent and I ate that. I ate about a little more than a quarter of the steak and could not eat anymore of the overcooked flavorless hunk of meat. I ordered it medium and it was very well done. The waiter asked if I wanted a box and I said "no." He asked if it was tough and I said "yes." I don't like to send things back so I just didn't complain.
The manager came over and now I am embarrassed and had to explain that it was not good. He did offer something else but I declined out of embarrassment. It was bad enough when I was seated the Hostess said " just one" as if it is strange to grab a bite alone! At that point I just wanted to get out. There were loud obnoxious drunk people at the bar. The food and atmosphere were lousy. The manager did bring me a diet Coke to go busy. I don't drink diet Coke! So I got my steak, Coke and a bill for over 15.00 add in a tip and I was out 21.00 for one of the worst dining experiences I have ever had! Very disappointed.
GRESHAM, OREGON -- My husband and I thought we would enjoy a late lunch after spending the afternoon at the movies. The food was good, however at a nearby table there was a young, unattended child playing with either a cell phone or another small electronic device. Said child was in and out of her booth and calling across the room, "Mommie." A waitress soon stopped by the table of the little girl, grabbed some food off of her plate and popped it in her mouth. The child addressed her as Mommie.
A little while later another female with a toddler in her arms came in and sat at the same table, the waitress came by, lifted the child and carried him back to the kitchen area. She soon returned, gave the child to the other female, then met another employee in the aisle and took two plates of food from her and took it to a nearby table.
I understand that there may be days when child care is unavailable to someone, but don't think that I as a customer should have these unattended children sitting at a nearby table. If it's necessary to bring them to work can they not be seated away from customers?
ELK RIVER, MINNESOTA -- Monday 25th - I will never eat at Applebee's again!! After we ordered we realized there was a Monday special from a hanging poster and our hamburger would be half the price. The server said they can't advise on daily specials if the patron doesn't know - he said it was the manager's advice. False advertising to me!!! AND then once we paid the bill they preferred we just leave as we were never asked again if we wanted anything else as we stayed another 30 minutes (lots of open tables). POOR SERVICE and not customer friendly!! Don't eat at Applebee's in ELK River, Mn.