LAS VEGAS, NEVADA -- I went to Applebee's on April 23rd with my mother and aunt who came to visit from out of town. The service that we received was terrible, the waitress had a very bad attitude. The soda was flat so we asked if she could take it back and bring some more, which was flat as well. We waited for her to come back, but it seemed like she wasn't going to. So when another waiter walked past we asked him if he could bring us some hot tea and a manager. When the manager came out we explained what was going on, while we were talking to the manager our server came out with the hot tea.
She sat it down in front of us and walked away, I went to move the kettle out of the way to get my cup and the hot water spilled out on my left leg due to the kettle being over filled. I yelled and rushed to the bathroom to check my leg, it was red and very painful. When I came back to our seat the manager was very apologetic and stated that those metal kettles were very dangerous and she doesn't know why they use them. The water was 260 degrees according to the manager. I had to take my pants off just to get in the car to go to the emergency room. The pain was so bad my pants couldn't touch my skin. I received treatment and medication at the emergency room.
When the risk management from Applebee's contacted me he asked for my medical records from the ER. The further contact that I've had with him and his boss has been very rude and disrespectful. I've asked to speak to someone higher up than them and he refuses to get the name of his supervisor.
Thank God I had leggings on and Thank God it wasn't a child who the water spilled on. But something has to be done, when a company treats its customer like this, not to mention called me a liar and said I spilled the hot water on purpose. Please help me get this story out so the world can know what kind of company Applebee's really is. I will never step foot into another Applebee's and I'll make sure to let all my family and friends know not to take their money there either!
TACOMA, WASHINGTON -- Got seated promptly, and ordered lemonades and food = Good. Waited over 15 minutes to get drinks = Not good, as the restaurant was not crowded. Appetizers - hot wings, waited over 15 minutes = Not good, also the wing sauce was not the same as before, not as good. The Club sandwich was bland and tasteless, the bottom slice of bread was soggy, the top slice was too dry, the bacon was dry and old, the fries were not very hot = Not good.
I asked for some hot sauce and didn't receive it until over halfway through my meal = Not good. My wife's chicken stir fry dinner tasted terrible = Not good. After asking for a refill on our drinks, we didn't get them for ten minutes = Not good. ASSESSMENT: Quality of service and food has gone down considerably. Applebee's is not what it used to be.
BONNEY LAKE, WASHINGTON -- Went to Applebees in Bonney Lake to have lunch with my wife. Arrived at about 11:20 am. Hostess came over and said she wasn't on duty yet but would seat us. Waitress came and took our order. Food came in a timely manner. We ordered the oriental chicken salads. We're shocked when they came. There were no crispy noodles in the salad like we get at all the other Applebee's we eat at. When I told the waitress she offered to bring me a little package of noodles -- I did not come out to eat to make my own salad -- she just smiled and said "Oops the cook must have space out." Very disappointed at the way she handled this.
I expect my food to be fixed the same at all chain restaurants having the same name. I never send food back because you never know what they do to it when you complain so we ate, paid and left. Will not go back. After reading reviews of Applebee's restaurants and customer service it seems to me that the Applebee's corp. does not care how their managers run their stores and most of them are very poorly ran.
COLORADO -- I have been going to the Applebee's in Broomfield Co for the past two and a half years. They, by far have the best training of any restaurant in the world. Usually there's a favorite server I like, but at this store, they all are so good it's hard to choose which one's the best. Even if I get a new server, they always do a fantastic job.
TAMPA, FLORIDA -- We went to Applebee's. Was seated promptly, but had to wait over an hour for our food. Ordered an appetizer which came out 45 minutes which I canceled, then we had to ask another waitress on the status of our food. Waited additional 15 minutes before our food came out. It was cold. Requested to speak to the manager. Said he said our food would be no charge. Received a bill for $19 for the drinks… I will never go to another Applebee's ever. They suck.
BECKLEY, WEST VIRGINIA -- I ordered a hamburger off the menu and when the server brought it to table I ordered no tomato but, there was a tomato. I asked for mayo on the side, no mayo was on burger nor was it on the side, easy fix. The picture showed 3 pieces of bacon on the burger, so when I looked for the bacon I found bacon bits instead. Who would put bacon bits on a burger, if you are going to put a picture on your menu make it that way. The manager comped part of the bill. I've never had good food or experience at Applebees and will never go back.
BLOOMINGTON, MINNESOTA -- On Wednesday, June third, 2015 I mistakenly left my rain jacket at their restaurant at 9601 Lyndale Av. S. in Bloomington, Minn. Since it quit raining when we left, I didn't miss my jacket until the following Sunday. (My house key was in a pocket. At this point I still had not realized I had left the jacket there and that my key was in it. I just thought, drat, I don't have a key. I had a spare key hidden, so I could enter my house.) I called Applebee's to report the incident. Then, I personally went there and talked to a manager. He looked in the lost and found area; no jacket. I gave them my telephone number in case it got turned in.
Today, June 15, I reported the theft to the local police. I also, a few days ago, had four locks re-keyed, $200. Also today, after I left the police dept., I stopped at Applebee's and talked to a different manager. She went to their office (note: not lost and found) and returned with my jacket. Key was still in the pocket. When I got home, upset because of the $200 I had to spend for the new locks, I asked myself why nobody called me; after all, they had my phone number. I called the restaurant, but so far no one has returned my call. I am a frequent guest at this location, but this incident left a bad taste in my mouth.
GRESHAM, OREGON -- My husband and I thought we would enjoy a late lunch after spending the afternoon at the movies. The food was good, however at a nearby table there was a young, unattended child playing with either a cell phone or another small electronic device. Said child was in and out of her booth and calling across the room, "Mommie." A waitress soon stopped by the table of the little girl, grabbed some food off of her plate and popped it in her mouth. The child addressed her as Mommie.
A little while later another female with a toddler in her arms came in and sat at the same table, the waitress came by, lifted the child and carried him back to the kitchen area. She soon returned, gave the child to the other female, then met another employee in the aisle and took two plates of food from her and took it to a nearby table.
I understand that there may be days when child care is unavailable to someone, but don't think that I as a customer should have these unattended children sitting at a nearby table. If it's necessary to bring them to work can they not be seated away from customers?
ELK RIVER, MINNESOTA -- Monday 25th - I will never eat at Applebee's again!! After we ordered we realized there was a Monday special from a hanging poster and our hamburger would be half the price. The server said they can't advise on daily specials if the patron doesn't know - he said it was the manager's advice. False advertising to me!!! AND then once we paid the bill they preferred we just leave as we were never asked again if we wanted anything else as we stayed another 30 minutes (lots of open tables). POOR SERVICE and not customer friendly!! Don't eat at Applebee's in ELK River, Mn.