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Applebee's Consumer Reviews - Page 2

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Worst Lunch Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY -- I am vegetarian and it was company's lunch party that we went there for. I asked them to get me a simple house salad with no meat/chicken/bacon. The waitress smiled at me and said - "Our salads don't have chicken/meat but it has just only bacon, which we will take it off for you." I said "ok." Then they served me the salad with the bacon in it. I did took 2 bites and could not feel any different as never had any non-veg item in my life.

After a while one of my colleague pointed me that there is bacon in the plate. And I was so shocked! We called waitress and argued her that why salad plate has bacon in it. She said "I told kitchen people to not add it and still they did." I am sorry and that's it. They just don't care about anything. This is the worst lunch experience I had in my life. I feel so bad about it when I think of it.

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Manager ** Was Very Rude. Very Bad Long Island Tea. She Did Not Change or Offer Refund.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHVILLE, MICHIGAN -- This happened On January 30, 2015 at about 6:00 pm. The Long Island Tea drink was very weak. I mentioned it to the waitress, **, who called **, one of the managers to the table. ** was very rude. First she said the law does not allow her to change the drink or offer a refund. When I stated "there is no such law", she then changed her story and said the company's policy does not allow her to buy the drink back (Take it off the bill) or change it with another one. What a liar. I will let everyone know about my experience, particularly those who value their money.

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The Service Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ESTERO, FLORIDA -- We had a group from church, 8 people. Everyone was served after 65 minutes, they brought my shrimp Thai salad after everyone was almost done with their main course. I asked for dressing on side. They put it on salad. I sent it back. They took 23 minutes to bring it...... it was supposed to be a full salad, it looked like a side salad.

The manager came and said she was taking salad off my bill. She took it off someone else's bill. I also ordered Buffalo wings to go. I asked the waiter to put order with my salad as I was waiting for my son to call and picking him up from work. I asked him 3x for my wings, they came 20 mins. after my son had called. I was furious. The service and the food suck.

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Strawberry & Avocado Salad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMPLE, TEXAS -- This is the worst salad I have ever ordered. The strawberries amount to maybe a whole strawberry and they were not edible! There was so much wilted arugula that I had to take 1/2 of it off and it filled the lid of the "to go" box. There was maybe a slice of avocado. This salad was $9.99. I called Applebee's and the manager was very nice and said to come back in for something else. I will take this food (2 orders) back after work tonight.

So, for lunch we went around the corner and had the best Wes's burger and onion rings in the county! Normally I order the pecan crusted chicken salad and it is always good. The strawberry and avocado salad should be taken off the menu immediately! My rating is for the food only. The manager was great when I told her it was the worst food I had ever ordered!

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Sanitation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BANGOR, MAINE -- During a recent visit to Applebee's in Bangor, Maine, My granddaughter and I observed another customer sitting opposite of us, feeding her small dog from her plate with the same fork that she was eating with. The sight of that grossed us out. The thought that that dog may have recently licked its genitals and other places and now was licking a fork that other customers would unknowingly eating from later, was just too much.

I called for the manager and complained about it, but he smiled and said, "It's a service dog and I can't do anything about it." I replied that, "yes, service dogs are allowed to enter a restaurant, but allowing them to eat from restaurant dishes and utensils is extremely unsanitary." He said that might be offensive to me but he would not speak to the customer about it.

I have no idea what kind of service dog a Pekinese (sp) could be but the customer was not blind, cripple, or deaf and showed no signs of any other disability that would require the use of a "service dog." But that is not my issue, sanitation and the health of customers is. Personally, I would never enter an Applebee's again if I were starving! I intend to follow this up with report to the local health authorities.

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When entering we as for a booth, hostess there were any ready and would take 10 to 15 mins to clean one!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREELEY, COLORADO -- First, when we entered, we asked for a booth. We were told there wasn't one ready and would take 10 to 15 minutes to clean one. Why? I think maybe 1 minute! Then she said "maybe a table?" Did she think she was going to stand us in a corner? There were plenty booths and tables available. We were sat at a two top. That was ok, but just as soon as she sat us down, she sat another couple in a booth. The waitress was nice and we did get our food in an acceptable amount of time. My husband order the new strawberry salad with avocado. First, it was very small, two tiny cubes of avocado, 4 small slices of chicken, maybe one strawberry, the dressing was very spicy.

When he told the girl there was only two little cubes of avocado, she said all the avocados were frozen they just gave him what was left. No apology or any other compensation. These are just a few things. We'll never go back again. This is a complaint against the Applebee's on 10th Street in Greeley, Co.

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Awesome Waiter and Manager
StarStarStarStarStarBy -
Rating: 5/51

WATERVILLE, MAINE -- My husband and I took our 8 year old grandson out to eat. Our grandson ordered pizza which he usually loves, but for some reason didn't care for it. The waiter, who was super friendly and nice came over to check on us and noticed the pizza. He asked our grandson if he liked the pizza. He said "sorry, not really." Well the waiter asked if he wanted to try something else. He suggested the chicken fingers. It was extremely busy, and it was a full house. The waiter said "I'll see what I can do about putting a rush on these" so he could still eat with us.

Didn't take long at all, the manager actually delivered the chicken with a big smile and said "try this buddy!" He wanted to make sure we all were happy with our food, which was excellent. They took the pizza off our bill, which surprised us. We thanked them for being so nice about it. It was by far one of the best service we ever had. Our grandson was happy, which makes us happy! Thank you to the waiter and manager for making my mother's day extra special!

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No service - seated but never waited on
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISSOULA, MONTANTA -- Took my family to lunch - it was my daughter's birthday. We're seated at 2:00 pm at the Missoula MT location. At 2:22 we still had not had anyone approach our table to offer water or anything at all. We eventually got up and left - went to another restaurant and they got the c-note that day. The restaurant was not busy - about 30 empty tables and no one waiting yet two people were cleaning a table right next to us and two were standing by the kitchen area chit chatting as we left.

Was a real disappointment and won't be going back there again - especially since it was her birthday. In addition - my daughter attempted to speak to someone on the way out who simply walked away from here. What an odd place.

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The Restaurant Was Dirty, Bad Customer Services, And Low Quality Food.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

19821 NORTHWEST FREEWAY HOUSTON, TEXAS -- It was noon when my family and I decided to try Apple Bee's restaurant at 19821 Northwest Freeway in Houston, Texas. We ordered coffee, and the coffee cups were very dirty. I told our waitress. She changed the cups and brought some black coffee cup with cold coffee. We also found hair in the food. If you look around the place you will notice how filthy, and nasty Apple Bee's restaurant is. The food was mediocre, bad customer services, and the waitstaff is so lazy, they like to watch TV and talk Instead of doing their jobs.

I wonder how this place still open. My family and I won't be going to those restaurant anymore and I will advise all my friends, family and people that I know to save their money and go to a better place, because even McDonald's is ten times better than Apple Bee's.

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Very Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM. Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.

My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that than to leave and potentially wipe out a young family.

Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was OK.

After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little too much to drink."

His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill." His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a deadbeat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."

The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little too much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well-being of their customers. It's shameful!

Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance. Vote with your wallet, stay away from Applebee's!

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Applebee's Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 51 ratings and
111 reviews & complaints.
Contact Information:
Applebee's
4551 West 107th Street, Suite 100
Overland Park, KS 66207
888-592-7753 (ph)
www.applebees.com
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