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Applebee's Consumer Reviews - Page 2

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Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONWAY, SOUTH CAROLINA -- Went there to have dinner after church Sunday. We were seated after about ten minutes, still no waiter. The person that seated us got us something to drink, still no waiter for us. Then the people seated next to us after we were there about twenty minutes before them the waiter came and offered them drinks and when she brought their drinks back then began to take their order.

So as we decided maybe this isn't the kind of place for all then the manager stepped in and asked why we were leaving and offered to take the dinner off. I didn't come looking for a handout. I could afford my dinner and she was going around to other tables talking to others but didn't have anything to say to us until we got up to leave. Is that what management at Applebee's are hired for? Well good thing Fatz is just down the street.

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Worst Lunch Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY -- I am vegetarian and it was company's lunch party that we went there for. I asked them to get me a simple house salad with no meat/chicken/bacon. The waitress smiled at me and said - "Our salads don't have chicken/meat but it has just only bacon, which we will take it off for you." I said "ok." Then they served me the salad with the bacon in it. I did took 2 bites and could not feel any different as never had any non-veg item in my life.

After a while one of my colleague pointed me that there is bacon in the plate. And I was so shocked! We called waitress and argued her that why salad plate has bacon in it. She said "I told kitchen people to not add it and still they did." I am sorry and that's it. They just don't care about anything. This is the worst lunch experience I had in my life. I feel so bad about it when I think of it.

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Manager ** Was Very Rude. Very Bad Long Island Tea. She Did Not Change or Offer Refund.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHVILLE, MICHIGAN -- This happened On January 30, 2015 at about 6:00 pm. The Long Island Tea drink was very weak. I mentioned it to the waitress, **, who called **, one of the managers to the table. ** was very rude. First she said the law does not allow her to change the drink or offer a refund. When I stated "there is no such law", she then changed her story and said the company's policy does not allow her to buy the drink back (Take it off the bill) or change it with another one. What a liar. I will let everyone know about my experience, particularly those who value their money.

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The Service Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ESTERO, FLORIDA -- We had a group from church, 8 people. Everyone was served after 65 minutes, they brought my shrimp Thai salad after everyone was almost done with their main course. I asked for dressing on side. They put it on salad. I sent it back. They took 23 minutes to bring it...... it was supposed to be a full salad, it looked like a side salad.

The manager came and said she was taking salad off my bill. She took it off someone else's bill. I also ordered Buffalo wings to go. I asked the waiter to put order with my salad as I was waiting for my son to call and picking him up from work. I asked him 3x for my wings, they came 20 mins. after my son had called. I was furious. The service and the food suck.

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Strawberry & Avocado Salad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEMPLE, TEXAS -- This is the worst salad I have ever ordered. The strawberries amount to maybe a whole strawberry and they were not edible! There was so much wilted arugula that I had to take 1/2 of it off and it filled the lid of the "to go" box. There was maybe a slice of avocado. This salad was $9.99. I called Applebee's and the manager was very nice and said to come back in for something else. I will take this food (2 orders) back after work tonight.

So, for lunch we went around the corner and had the best Wes's burger and onion rings in the county! Normally I order the pecan crusted chicken salad and it is always good. The strawberry and avocado salad should be taken off the menu immediately! My rating is for the food only. The manager was great when I told her it was the worst food I had ever ordered!

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Sanitation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BANGOR, MAINE -- During a recent visit to Applebee's in Bangor, Maine, My granddaughter and I observed another customer sitting opposite of us, feeding her small dog from her plate with the same fork that she was eating with. The sight of that grossed us out. The thought that that dog may have recently licked its genitals and other places and now was licking a fork that other customers would unknowingly eating from later, was just too much.

I called for the manager and complained about it, but he smiled and said, "It's a service dog and I can't do anything about it." I replied that, "yes, service dogs are allowed to enter a restaurant, but allowing them to eat from restaurant dishes and utensils is extremely unsanitary." He said that might be offensive to me but he would not speak to the customer about it.

I have no idea what kind of service dog a Pekinese (sp) could be but the customer was not blind, cripple, or deaf and showed no signs of any other disability that would require the use of a "service dog." But that is not my issue, sanitation and the health of customers is. Personally, I would never enter an Applebee's again if I were starving! I intend to follow this up with report to the local health authorities.

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When entering we as for a booth, hostess there were any ready and would take 10 to 15 mins to clean one!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREELEY, COLORADO -- First, when we entered, we asked for a booth. We were told there wasn't one ready and would take 10 to 15 minutes to clean one. Why? I think maybe 1 minute! Then she said "maybe a table?" Did she think she was going to stand us in a corner? There were plenty booths and tables available. We were sat at a two top. That was ok, but just as soon as she sat us down, she sat another couple in a booth. The waitress was nice and we did get our food in an acceptable amount of time. My husband order the new strawberry salad with avocado. First, it was very small, two tiny cubes of avocado, 4 small slices of chicken, maybe one strawberry, the dressing was very spicy.

When he told the girl there was only two little cubes of avocado, she said all the avocados were frozen they just gave him what was left. No apology or any other compensation. These are just a few things. We'll never go back again. This is a complaint against the Applebee's on 10th Street in Greeley, Co.

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Very Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM. Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.

My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that than to leave and potentially wipe out a young family.

Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was OK.

After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little too much to drink."

His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill." His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a deadbeat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."

The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little too much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well-being of their customers. It's shameful!

Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance. Vote with your wallet, stay away from Applebee's!

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Bad Service for My Birthday!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENTON HARBOR, MICHIGAN -- Bad Customer Services. April 9, 2012. I tried to utilize my digital gift card given to me as a birthday gift from my youngest sister at Applebee's on the day of my birthday and was turned away. I waited 2-3 minutes at the '€œto go'€ stop and finally a female appeared and her first greeting to me was "Are you here for a to take out order?"€ and I replied, "€œyes". She said, "well you have to go to the bar to make you order if you want to be waited on." I told her "I rather not order in the alcohol area." She replied "€œwell that's the only way you'€™re going to be waited on."€ I said, "Oh well OK."

I had been on campus studying and reading for hours and wanted to order and go home to eat. I sat at the bar and a guy walked up to me and asked "€œcan I help you?" I told him I had a digital gift card to pay for my meal. He said "€œno problem". As I was trying to look over the menu he approached me two times. The first time he approached me after receiving the menu was about 2 minutes later and he said "You'€™re ready to order?" I said, "You just gave me the menu." And he said "€œOh ok"€.

Then he appeared again about 3 - 4 minutes later. He also stated that I'm not sure if the gift card will go through and it would help if you ordered so I could run it through. I was confused and shocked but tried to help by ordering anything. While I was still looking he said "€Maybe I can do it without you ordering" and walked away. I heard conversation and looked up. He was outside the bar standing with 2 other employees and looked at me pointing.

This tall female walked over to me with him and said, "€œSir I hope you have other means of paying for your meal just in case the gift card don'€™t go through because we were having some problems." I looked at both of them and there was a long pause. I looked around and most of the people there were looking at me and had stop eating their meals. I felt like I had just been told by a manager that my credit card was bad. I felt ashamed and hurt. No other options were given while we all just stared and looked at each other. I said "€œAll I wanted to do is use my digital gift card and have a nice meal for my birthday"€.

The two of them said nothing. I stood up asked for my print out about the digital gift card and walked out. No one gave additional options or tried to make me "€œa customer, stop for leaving very unsatisfied"€. I am working on a bachelor degree at the university and every time me and classmates get into a conversation about food, treatment at a restaurant, customer service, gift cards, birthdays, and reviews I think of my unfair, unsatisfied treatment at Applebee'€™s. Come to find out that the female coming to me at the bar that never tried to run the digital gift card was a manager there.

Wow!! Today, I want closure! My sister took time out to get me that gift card and Applebee'€™s did not waste time taking the charge out of her account for the gift card but I had to wait to get my meal for my birthday. I would have gone to another Applebee's location but, the next nearest Applebee'€™s from me is almost 45 miles.

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Applebee's serve inedible/gross food to make a profit!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JONESBORO, GEORGIA -- I purchased a to-go order from Applebee's at 6608 Tara Blvd., Jonesboro, GA 30236 on 3/25/12. When I opened the box expecting to see Bourbon St. Chicken & Shrimp, I saw disgusting slop!!!! The slop looked like something that a dine-in customer left on their plate as garbage upon leaving the restaurant. That slop should not have ever left the kitchen!!!!

I gave the food back to the restaurant manager and asked for a refund. The manager told me that it was their company's policy not to issue refunds but to allow the customer to select something else from the menu or to issue a gift card to which I responded that her offer was "NOT acceptable". I didn't want anything else from the menu and I didn't come there to purchase a gift card! At that point, I wanted nothing else but my money back!

Nowhere on Applebee's website, TV ads, on the restaurant's menu, nor posted in their restaurant is it stated that if you (the customer) are not satisfied, all sales are final and non-refundable. There is NO refund policy!!! I gave the restaurant their product back to them the same way it was given to me! However, Applebee's doesn't feel that they should give me my refund! That slop that they sold me should have never left their kitchen!

I contacted Applebee's Guest Relations with no resolution. I offered to send them a picture of the food that I received (and gave back to them) but the Gen. Mgr. spoke to me in a condescending manner and again stated, "You will not be getting a refund but give me your address and we will mail you a gift card!" ***Unbelievable!!!!***
I need to speak with the Franchise Owner so she will be aware of how the Applebee's in Jonesboro is being operated. No customer service whatsoever! Do not patronize Applebee's in Jonesboro, GA on Tara Blvd or you WILL be extremely disappointed!!!!

Resolution Update 05/27/2012:

***************STATUS UPDATE********************

I contacted Applebee's corporate office about the horrible experience I had with their restaurant. No one there offered a satisfactory resolution. So I then began posting my complaint to several consumer advocate websites and I even contacted the BBB (they were a joke). Again, no resolution.
I finally contacted my local news station to file my complaint with their consumer advocate team. I received a retuned call and satisfaction within 24hrs! Fox 5 News- Call for Action Team got in touch with the appropriate person for Applebee's Operations. I received a voicemail and an email from the VP of Applebee's Operations stating that my refund ($21.40) would be in the mail the next day.
Finally! Resolution! Kudos to Channel 5-Call for Action Team!
I commend the local news' consumer advocates who REALLY fight for consumer's rights.
Don't fall victim to a business who doesn't value you as a customer. You can choose to spend your money ANYWHERE! But a business should be grateful when you select them.
If after turning over your hard earned money, you're not satisfied with the product or service, try to resolve the matter directly with the merchant. If a resolution can't be reached, then I definitely recommend contacting your local news' consumer advocate team for help.
Good Luck!

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Applebee's Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 52 ratings and
112 reviews & complaints.
Contact Information:
Applebee's
4551 West 107th Street, Suite 100
Overland Park, KS 66207
888-592-7753 (ph)
www.applebees.com
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