LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM. Do not, I repeat do not go to the Lohman and Telshore location in Las Cruces, NM. The management and staff are only focused on one thing and that is their bottom line, not on good customer service.
My story started about 5:30 in the afternoon when I met two friends for drinks after work. As the evening progressed, I ended up having more than I should have. After spending over $40 on drinks, I decided that before I leave and head home, I better drink some coffee and grab something to eat. After all, it's better that than to leave and potentially wipe out a young family.
Apparently the management and staff of Applebee's does not share my sentiment. They were more than happy to let me continue to drink all that I dared to drink but when I wanted to stop and have some coffee to sober up, well as long as I was willing to pay for the coffee, then it was OK.
After I got my second bill for the food and the coffee, I asked for the manager to come over and I said, "Is there anything you can do about my bill? Can you at least take off the coffee since the only reason I ordered it was to sober up before going home. I said isn't it customary for a bar to give free coffee to anyone who may of had a little too much to drink."
His response shocked me, he said, "we are not a bar and there is nothing I can do about your bill." His attitude and his absolute coldness made an impression that I will never forget. It wasn't that I was a deadbeat. Heck I already spent a lot of money and gave a good tip. His attitude came across as to "hell with the me."
The fact that I spent over $60 on drinks and food made no difference. To hell with the fact that I had a little too much to drink and should I leave and get in an accident concerned him in the least even though they allowed me to over indulge. I guess they aren't worried that if I did get into an accident and someone did get hurt, that under the law they are partially to blame for allowing me to over indulge. I guess with their team of lawyers that doesn't concern them nor does the well-being of their customers. It's shameful!
Folks, there are too many choices out there. Why spend our money at establishments like this? I say go to establishments that care more about their customers than a $2.50 cup of coffee. Take your business to Chili's, Texas Road House or to Olive Garden within walking distance. Vote with your wallet, stay away from Applebee's!
LAS VEGAS, NEVADA -- On December 17, 2013 I returned from a trip to San Jose for medical purposes. My daughter and 2 grandsons picked me up at the airport. On the way home I asked if they wanted to grab something to eat. We talked about several places and decided the best would be Applebee's near our homes. I was reluctant because of previous bad incidents that we've had at this place.
I figured I could find something to eat there. We went in and ordered. Our food was brought out and we began eating around 6:00 pm. I had a chicken breast dish with onions, mushrooms and a sauce. In addition, there were loaded mashed potatoes and vegetables. I began eating and suddenly bit down on something that sent a pain to my gum and teeth on the left side of my upper mouth. I stopped chewing and tried to retrieve whatever it was. I pulled out what appeared to be a piece of bacon. Immediately after that I tried to finish chewing what was left only to find that my four tooth bridge had broken off. I pulled that out of my mouth.
There was blood on it and showed it to my daughter. She said my mouth was also bleeding a little. I wiped off the bridge and placed it in a napkin. Eventually the waitress came back and I told her there was a problem and showed her my bridge that I had wrapped up. She went to get the manager. My daughter and I were talking about what happened and I gently nibbled on the object I had pulled out of my mouth. It was a piece of bacon. It was also as hard as a rock. The manager came to the table and we spoke about the incident. She was going to take down my name and phone number and said she was going to tear up our check due to the problem.
Our desert arrived. It was a molten lava cake and was soft. After about 2 bites I was chewing with my front teeth and felt something in my mouth once again. I pulled out what appeared to be a piece of plastic wrapper from the desert. The waitress walked by and I told her to give this to the manager as well. The manager returned to again apologize. There is no excuse for this as far as I'm concerned. This review will be going all over the internet and I will be contacting the Health Department in Las Vegas as well. If you value your life never go into Applebee's at 820 E. Warm Springs Road in Las Vegas.
555 TROY SCHENECTADY RD, LATHAM, NEW YORK -- Today 10/29/2013, I stop with my girls, at Applebee's, 555 Troy Schenectady Rd, Latham, NY. We were served cold coffee right off the bat. We ordered off the 2 for 20 menu and the kids menu. The cheese on the top of the Spinach & Artichoke Dip, was burned so bad I had to scrape it out with a spoon before I could dip the chip. I ordered the 7 oz. House Sirloin. I was never asked if I would like garlic mashed potatoes or baked potato. I was only asked how I would like my steak.
And the seasonal vegetables were cold, and not cooked, I could not chew the summer squash it was so raw, I did like the raw carrots and so did my grandson. And I did not worry about cutting into my steak, because I ordered rare and seeing everything else was undercooked I knew the steak would be just right.
One of my daughters ordered, Three-Cheese Chicken Penne, the chicken was burned to the point she was spiting it out. As we sat there we heard a few more people say that they could not eat their soup it was too cold, and they sent it back. My other daughter, granddaughter and grandson ordered Chicken Tenders Basket, it was OK I guess you cannot screw up the deep frying, just the real meals.
I do want to add that the waiter was a wonderful person and I felt he had enough on his plate with the other returns so I did not say anything, because it was not his fault that the cook could not step up to his job. So I spent 57 dollars on garbage I could not eat. I only spend 37 dollars a month with ACE to take my trash away.
INDIANAPOLIS, INDIANA -- My friend and I went to Applebee's on a Thursday evening around 8:00. The restaurant was pretty much dead, there was one group that had just left as we got there. The Hostess sat us near the door and we waited for someone to come over to take our drink order. We saw a server walk by and go clean off the table of the group that just left. While she was doing that another server walked right by us. We sat there for five minutes and no one even acknowledged us. The server finished cleaning off the table and walked by us again without saying a word.
Ten minutes has now gone by and we're still sitting there. There are only two other couples eating in the entire restaurant, so we know the servers are not swamped or anything, then I could understand the wait. The wait is now fifteen minutes and there are no servers in sight.
Finally I see a couple of them just wandering around across the restaurant, both of them even look over at us but no one bothers to come over. Our menus are open and we have no drinks and we keep looking around. Twenty minutes has now gone by and we are STILL waiting. We look at our phones and decide that ten more minutes and we're walking out. Servers are still up and walking around, but on the other side of the restaurant still. Finally a full half hour has gone by and not one person has said or word to or even acknowledged us. We finally just get up and walk out and go to another restaurant nearby. We called the store immediately and asked for a manager.
The manager got on the phone and gave the most generic and forced apology I've ever heard in my life. He said that one of the servers said that she saw someone walking out (of course they see us then) and we could come back and he would take care of us personally, but we tell him that we've decided to go somewhere else. Normally we really like coming to this restaurant, but this left a bad taste in both of our mouths. I don't even think of going to Applebee's anymore when I go out to eat somewhere.
I would understand if they were swamped with customers or something, but the place was dead! I am a very patient and understanding customer (I work with the public also, so I try to be as patient and polite as I can when I go somewhere else) but there was no excuse for this whatsoever.
GROVETOWN, GEORGIA -- Tonight my family went try the new Applebee's in Grovetown. Started out OK, took drink order, messed up and brought 4 waters. My daughter ordered a sierra mist. Caught that mistake but was fixed! We ordered food, mother in law ordered half rack ribs, I ordered grilled cheese and soup, youngest daughter ordered a small order of chicken fingers with mashed potatoes, husband ordered blue burger pink please, daughter ordered bacon cheeseburger also wanted it light pink.
Took over 30 minutes. I was brought Mac and cheese, young daughter chicken, mother in law ribs. They were extremely tough. She asked, "Were these baby back or regular ribs?" Waitress said, "Let me check." Came back and said, "Yes they were baby back." She gave my daughter her burger and told husband his was on the way! My daughter was taking the burger apart, and added ketchup. About 7 minutes passes and the waitress came out with the other burger. She said, "Oh I made a mistake. That is the wrong burger," pointing to my daughter's burger. She had a cold and my husband said, "I would like a new one please. I can't eat that!"
They took the burger away, and said, "No problem we will get you a new one!" I pointed out my order was also was incorrect, but I would be at it because I do like their Mac and cheese! My husband awaited 15 minutes for 2nd burger, and it was well done, as was my daughter's burger! My husband ate the burger, but did not enjoy it! My mother in law again asked about the ribs being so tough, were they pork or beef. Waitress walked away and returned to say "pork."
Nobody apologized for mix ups, and upon receiving the bill, the waitress said they took off for the burger, but upon further looking at the bill they charged us for both burgers and an additional, also charged for full order of chicken versus small! We got a bill for 63 dollars for 2 burgers, half order of ribs, Mac and cheese and chicken nuggets, insane! We will never return, and hopefully they will get better, for the future of this restaurant!!!
PORT CHARLOTTE, FLORIDA -- I stopped for a steak and my waiter was nice and helped me pick out a steak. I don't usually order steaks at Applebee's. I also ordered a glass of wine to enjoy while waiting for dinner. Next thing I know this piece of meat and bland red potatoes and portobello mushroom with spinach were put down in front of me by some girl. I told her I never got my wine and changed my drink order to a Coke as I knew I wouldn't drink 2 glasses after eating. (It was two for one) so I took one bite of this awful, tough steak that sat on a bunch of onions that didn't look appetizing all I asked for steak sauce.
Oh and when the plate was plopped on the table in front of me I had to ask for a fork to eat it with! The mushroom was decent and I ate that. I ate about a little more than a quarter of the steak and could not eat anymore of the overcooked flavorless hunk of meat. I ordered it medium and it was very well done. The waiter asked if I wanted a box and I said "no." He asked if it was tough and I said "yes." I don't like to send things back so I just didn't complain.
The manager came over and now I am embarrassed and had to explain that it was not good. He did offer something else but I declined out of embarrassment. It was bad enough when I was seated the Hostess said " just one" as if it is strange to grab a bite alone! At that point I just wanted to get out. There were loud obnoxious drunk people at the bar. The food and atmosphere were lousy. The manager did bring me a diet Coke to go busy. I don't drink diet Coke! So I got my steak, Coke and a bill for over 15.00 add in a tip and I was out 21.00 for one of the worst dining experiences I have ever had! Very disappointed.
NORTHVILLE, MICHIGAN -- This happened On January 30, 2015 at about 6:00 pm. The Long Island Tea drink was very weak. I mentioned it to the waitress, **, who called **, one of the managers to the table. ** was very rude. First she said the law does not allow her to change the drink or offer a refund. When I stated "there is no such law", she then changed her story and said the company's policy does not allow her to buy the drink back (Take it off the bill) or change it with another one. What a liar. I will let everyone know about my experience, particularly those who value their money.
ESTERO, FLORIDA -- We had a group from church, 8 people. Everyone was served after 65 minutes, they brought my shrimp Thai salad after everyone was almost done with their main course. I asked for dressing on side. They put it on salad. I sent it back. They took 23 minutes to bring it...... it was supposed to be a full salad, it looked like a side salad.
The manager came and said she was taking salad off my bill. She took it off someone else's bill. I also ordered Buffalo wings to go. I asked the waiter to put order with my salad as I was waiting for my son to call and picking him up from work. I asked him 3x for my wings, they came 20 mins. after my son had called. I was furious. The service and the food suck.
TEMPLE, TEXAS -- This is the worst salad I have ever ordered. The strawberries amount to maybe a whole strawberry and they were not edible! There was so much wilted arugula that I had to take 1/2 of it off and it filled the lid of the "to go" box. There was maybe a slice of avocado. This salad was $9.99. I called Applebee's and the manager was very nice and said to come back in for something else. I will take this food (2 orders) back after work tonight.
So, for lunch we went around the corner and had the best Wes's burger and onion rings in the county! Normally I order the pecan crusted chicken salad and it is always good. The strawberry and avocado salad should be taken off the menu immediately! My rating is for the food only. The manager was great when I told her it was the worst food I had ever ordered!
BANGOR, MAINE -- During a recent visit to Applebee's in Bangor, Maine, My granddaughter and I observed another customer sitting opposite of us, feeding her small dog from her plate with the same fork that she was eating with. The sight of that grossed us out. The thought that that dog may have recently licked its genitals and other places and now was licking a fork that other customers would unknowingly eating from later, was just too much.
I called for the manager and complained about it, but he smiled and said, "It's a service dog and I can't do anything about it." I replied that, "yes, service dogs are allowed to enter a restaurant, but allowing them to eat from restaurant dishes and utensils is extremely unsanitary." He said that might be offensive to me but he would not speak to the customer about it.
I have no idea what kind of service dog a Pekinese (sp) could be but the customer was not blind, cripple, or deaf and showed no signs of any other disability that would require the use of a "service dog." But that is not my issue, sanitation and the health of customers is. Personally, I would never enter an Applebee's again if I were starving! I intend to follow this up with report to the local health authorities.