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91 Reviews & Complaints

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Great Place to Take the Family for Lunch or Dinner
Posted by Drock928 on 10/29/2013
Tonight we went out for dinner at Applebee's and had a great dinner, great atmosphere and friendly staff . We will go back again!

     
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Cold Coffee, and Cold Food
Posted by Pmclau12 on 10/29/2013
555 TROY SCHENECTADY RD, LATHAM, NEW YORK -- Today 10/29/2013, I stop with my girls, at Applebee's, 555 Troy Schenectady Rd, Latham, NY. We were served cold coffee right off the bat. We ordered off the 2 for 20 menu and the kids menu. The cheese on the top of the Spinach & Artichoke Dip, was burned so bad I had to scrape it out with a spoon before I could dip the chip. I ordered the 7 oz. House Sirloin, I was never asked if I would like garlic mashed potatoes or baked potato. I was only asked how I would like my steak. And the seasonal vegetables were cold, and not cooked, I could not chew the summer squash it was so raw, I did like the raw carrots and so did my grandson. And I did not worry about cutting into my steak, because I ordered rare and seeing everything else was under cooked I knew the steak would be just right.

One of my daughters ordered, Three-Cheese Chicken Penne, the chicken was burned to the point she was spiting it out. As we sat there we heard a few more people say that they could not eat their soup it was too cold, and they sent it back. My other daughter, granddaughter and grandson ordered Chicken Tenders Basket, it was ok I guess you cannot screw up the deep frying, just the real meals.

I do want to add that the waiter was a wonderful person and I felt he had enough on his plate with the other returns so I did not say anything, because it was not his fault that the cook could not step up too his job. So I spent 57 dollar’s on garbage I could not eat. I only send 37 dollar's a mouth with ACE to take my trash away.
     
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Posted by Paul on 2013-10-30:
Once I realized just how bad the food preparation and quality is at AB's, I stopped going. That was about 4 years ago. The only thing I miss is the young female servers. On many occasions the food was downright horrible.
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Terrible
Posted by Lorispino13 on 10/18/2013
PORT CHARLOTTE, FLORIDA -- I stopped for a steak and my waiter was nice and helped me pick out a steak. I don't usually order steaks at Applebees. I also ordered a glass of wine to enjoy while waiting for dinner.
Next thing I know this piece of meat and bland red potatoes and. Portobello mushroom with spinach were put down in front of me by some girl. I told her I never got my wine and changed my drink order to a Coke as I knew I wouldn't drink 2 glasses after eating. ( it was two for one) so I took one bite of this awful, tough steak that sat on a bunch of onions that didn't look appetizing all I asked for steak sauce. Oh and when the plate was plopped on the table in front of me I had to ask for a fork to eat it with! The mushroom was decent and I ate that. I ate about a little more then a quarter of the steak and could not eat anymore of the overcooked flavorless hunk of meat I ordered it medium and it was very well done
The waiter asked if I wanted a box and I said no he asked if it was tough and I said yes. I don't like to send things back so I just didn't complain.
The manager came over and now I am embarrassed and had to explain that it was not good. He did offer something else but I declined out of embarrassment. It was bad enough when I was seated the hostess said " just one" as if it is strange to grab a bite alone! At that point I just wanted to get out. There were loud obnoxious drunk people at the bar The food and atmosphere were lousy. The manager did bring me a diet Coke to go busy I don't drink diet Coke! So I got my steak Coke and a bill for over 15.00 add in a tip and I was out 21.00 for one of the worst dining experiences I have ever had! Very disappointed.
     
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Posted by old fart on 2013-10-19:
My wife had a similar experience and ended up eating half of a limp salad.
She and her club friends a had the same problem and Applebee's lost eight customers.
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Not served, greeted, or acknowledged
Posted by SFCTeresaWilson on 10/15/2013
BEAR, DELAWARE -- I was greeted and seated by the representative at the Applebee's restaurant in Bear, DE door.

After seating no one came to me, greeted me, or acknowledged my presence at my table. Two other tables on both sides of me were serviced twice. The waitress never acknowledged me, never looked at me or anything. I waited ten minutes and left without word to anyone (there wasn't even a staffer at the door that I'd entered when I left).

This is terrible service. I am a US Soldier, I was in civilian clothes, in a corner high top table.

SFC TERESA WILSON

     
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Posted by clutzycook on 2013-10-17:
Ok, so did you go find a manager and complain? And would this have been any less offensive if you were just a civilian?
Posted by old fart on 2013-10-19:
consider yourself lucky...Applebees is the worst chain restaurant
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Long Wait
Posted by G.felder63 on 10/14/2013
COLUMBIA, SOUTH CAROLINA -- I visited Applebee's on Broad River Road, Cola, SC around 12:20, 12:18 pm during my lunch break and I ordered chicken won' tons with Caesar salad and brownie bite, that thing was hard as a rock and the ice cream leaked out the container before I got to work. The chicken won' tons were not fresh they were cold and even inside when the manager told me it's not cold inside it's suppose to be kind of warm and the shell suppose to be cold. Yes, he did tell me that when I asked him. I stated that the shell was cold and it's not suppose to be. He said, yes.

This is the third complaint I've had about Applebee's they need to get it together. Really this is people's lives they playing with. If I get sick because of the temperature of this food it's not gonna be nice.
     
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Posted by trmn8r on 2013-10-16:
You can take your own course of action, but when I woke up and realized just how bad the food quality and preparation are at Applebee's, I simply stopped going there. Prior to this self awakening, I went through multiple cycles of hoping X and Y would improve, only to be disappointed. Then I learned the cooks were 18 year olds making minimum wage, and from a manager some details about the food itself, and said "seeya". Good luck.
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Welcome to Dorchester Applebee's, Home of the Rocky Mashed Potatoes
Posted by Hayley.sargent001 on 10/07/2013
I've been to Dorchester Applebee's two times. Both of these times I ordered mashed potatoes with my meal. BOTH TIMES I also received rocks (YES ROCKS) in my potatoes. If you go there... plan to take a trip to the dentist if you order potatoes. NEVER GOING BACK!
     
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Not Removing Dishes, Broom-Sweeping a Dust Cloud Contaminating Dinner
Posted by Twitkow119 on 10/01/2013
TROY, OHIO -- On Wednesday, Sept. 18th, 2013, my Lady and I visited Applebee's, located @ 1759 W. Main St., Troy, Ohio 45373. The waitress arrived and took our request for Top Shelf Margaritas. Appetizers were served on time. We had to request the waitress to remove finished dishes. She walked by three times and never asked us or took them away. After walking by twice, with our finished drinks on the end of the table, we asked for refills. She still didn't take the empties away. We had to ask her to take them away. Our main course arrived, Oriental Chicken Salads for both of us.

As we we're beginning to eat, the waitress proceeded to sweep the aisle, with a broom and dust pan, beside our table. The more she swept the dust, the more the unknown contaminates filled the atmosphere around us. My eyes began to swell, I began severely coughing. I couldn't eat my meal and had to leave the establishment. I couldn't breathe. My Lady asked to see the manager and explain what the problem was with what the waitress had done. He nonchalantly said, that this is one his "Pet Peeves", and proceeded to ignore it. We thought of taking our salads home. Then realized they were coated/loaded with unknown contaminates. What a waste of good food.

As my Lady paid our $70.00 bill for four drinks, a Sampler Appetizer, and two salads, she left a $20.00 dollar tip. Hoping it would be split with bartender, whom was the only polite person there. The manager seemed only to care about his "Managerial title", and apparently failed personal skills training. His only offer of anything on the whole subject, was a faint and insincere apology.
     
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Posted by trmn8r on 2013-10-02:
Applebees servers sweep while people eat. Otherwise the place would probably be quite dirty when you arrive at 5:30pm or 7:30pm. I never witnessed a cloud of any sort - it was sweeping a carpet to remove large items.

If you never ate at Applebees again, it may be an unintended positive outcome. Applebees is the bottom rung of the mid-priced "restaurant" ladder IMO. I stopped eating there 4 or 5 years ago and don't miss it at all.
Posted by trmn8r on 2013-10-02:
The not removing dishes part is standard at this lowbrow chain. They would rather make you work around them and clean them off all at the same time after you leave. Sweet, huh? This is one difference between dining and a glorified fast food joint.
Posted by onlooker on 2013-10-02:
I would have given the tip directly to the bartender.

This was a very dysfunctional eating place.
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Food Is Unacceptable
Posted by Evanly on 09/19/2013
EVERYWHERE, MISSOURI -- Ate at Applebee's. It was difficult to pick a meal - everything was either fried or just gross looking/sounding. I wasn't too hungry, and it was hot out, so I got their seasonal berry salad. I love every ingredient listed, so I thought I was in the clear. The spinach leaves were huge and watery. Not good at all. The berries were likely frozen then thawed in a microwave. They had that horrible gummy texture and tasted old. I asked for the dressing on the side. Glad I did. It was inedible. It tasted rancid, probably because it was so sweet. Everyone at the table tried it and had the same reaction - a scrunched up nose followed by a head shake. Like a bad shot of whiskey going down. The pecans were fine, but they were likely buttered, fried, and coated in sugar. The whole thing was just a big fail. I had a similar salad done right a few weeks earlier at another restaurant, and there wasn't a bite left. With Applebees salad, I picked out the feta cheese and pecans and left the rest.

My husband had a turkey avocado sandwich, thinking he also chose a decently healthy meal. It was slathered in mayo. The buns were buttered and fried. The fries were old and way over salted. If you are trying to eat a healthy, low sodium, low sugar diet overall, avoid Applebee's! Another person at our table had one of the weight watchers options. It looked so bland. Brown rice, ck, and broccoli - something we eat regularly at home because of how good it is! Theirs looked gross. Applebee's = FAIL

     
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Posted by FoDaddy19 on 2013-09-20:
I really wouldn't expect Applebee's or other similar places to have healthy fare. It's pretty much understood that if you are counting calories or are concerned about fat or salt then you should probably look elsewhere.
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Ignored for a Half Hour
Posted by Ftsmith87 on 09/12/2013
INDIANAPOLIS, INDIANA -- My friend and I went to Applebee's on a Thursday evening around 8:00. The restaurant was pretty much dead, there was one group that had just left as we got there. The hostess sat us near the door and we waited for someone to come over to take our drink order. We saw a server walk by and go clean off the table of the group that just left. While she was doing that another server walked right by us. We sat there for five minutes and no one even acknowledged us. The server finished cleaning off the table and walked by us again without saying a word. Ten minutes has now gone by and we're still sitting there. There are only two other couples eating in the entire restaurant, so we know the servers are not swamped or anything, then I could understand the wait. The wait is now fifteen minutes and there are no servers in sight.

Finally I see a couple of them just wandering around across the restaurant, both of them even look over at us but no one bothers to come over. Our menus are open and we have no drinks and we keep looking around. Twenty minutes has now gone by and we are STILL waiting. We look at our phones and decide that ten more minutes and we're walking out. Servers are still up and walking around, but on the other side of the restaurant still. Finally a full half hour has gone by and not one person has said or word to or even acknowledged us. We finally just get up and walk out and go to another restaurant nearby. We called the store immediately and asked for a manager.

The manager got on the phone and gave the most generic and forced apology I've ever heard in my life. He said that one of the servers said that she saw someone walking out (of course they see us then) and we could come back and he would take care of us personally, but we tell him that we've decided to go somewhere else. Normally we really like coming to this restaurant, but this left a bad taste in both of our mouths. I don't even think of going to Applebee's anymore when I go out to eat somewhere.

I would understand if they were swamped with customers or something, but the place was dead! I am a very patient and understanding customer (I work with the public also, so I try to be as patient and polite as I can when I go somewhere else) but there was no excuse for this whatsoever.
     
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Posted by andbran on 2013-09-12:
i think you did the right thing. i can understand ten min. but not half an hour
Posted by Buddy01 on 2013-09-13:
You did the right thing walking out. Maybe your situation is why it was dead.
Posted by FoDaddy19 on 2013-09-13:
In most restraunts the servers have designated tables that they serve. If you're in one of those tables, they generally won't address you as it's not their responsibility to serve tables that aren't in their section. It sounds like the server who was assinged to your section either wasn't there or is very, very lazy. You did the right think by leaving, a 30 minute wait when the place is dead is unacceptable.
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Late Service, Wrong Everything
Posted by Talat_48 on 07/21/2013
BRANSON, MISSOURI -- I went to this location in Branson MO which I go there ones in a while and sit at the bar since there was a long wait.. I don't really believe it was my fault that they were short handed in the restaurant.. it took 15 minutes for a person to hi to me and maybe 25 minutes for me and my who joined me later to order something to drink..

Finally we got to order some food after asking if we can order the 3rd time to our bartender (which is the reason that we went there to eat not to drink) finally we ordered and my soup had bacon on it which I don't suppose eat bacon at all in my life so is my wife.. I asked the bartender if she could get me one with no bacon...

After all it was over 1 hour later I received a soup which my meal is still on the way I think:) and I tasted the bacon ??? Why did I send that other one if I could be ok with the bacon in my soup? Or couldn't I just mix my soup myself so I can't even see the bacon in my soup? Then I received my food hmmm how do I know what they did to it since I can't get what I want from them 2 times already?

Oh yeah I did eat half of that soup which discussed me and now I m home trying to fix myself to eat after I tried to eat 2 hrs ago from this restaurant... Bad service careless kitchen then ' ll never go back to Branson Applebees again :(
     
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Posted by trmn8r on 2013-07-21:
I'll never go to any Applebees again. That place is horrible. Food, customer service, etc etc is all bottom of the barrel.
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