Preview Review

Next Review

Applebee's Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Service
StarStarStarStarStarBy -
Rating: 5/51

RALEIGH, NORTH CAROLINA -- On last Saturday 2/15/20 this restaraunt was slow & within 20 minutes it was slammed packed with customers from a comedy show that had just let out & they had already let staff go for the night because it was slow. With one bartender (Manuel) & the actual Manager On Duty was assisting orders in the kitchen so she called back the manager (Stephanie) who had left got a 911 so she returned & jumped in doing everything & getting the staff to work together & get everyone served.
Workers that were off clocked back in & assisted.
This store & it's employees get a high 5 for handling that situation & still being respectful & courteous.
Shout out to the store on the corner of Six Forks Rd & Wake Forest Rd!!!.

Replies
Food Served Not Cooked
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SALEM, OREGON -- My Husband and I decided to go to Applebee's for supper since this would be our 1st time being there. The service was good. Our drinks were served at a reasonable time, and our food was delivered to us in a short amount of time. Problem was I ordered a Hamburger that the waitress asked how I wanted it cooked with pink or without, I told her without if possible with more crisp to it, it came out to me raw, instead of just telling the waitress that the cook didn't cook my hamburger and wait for who knows how long for it to be cooked correctly, I just took the hamburger off my roll and laid it on the table.

The waitress came by twice to get us new drinks, but never asked why I wasn't eating the hamburger or even ask how our meal was. In the middle of the meal I had to leave the table and go to the restroom since I had gotten sick from the raw meat juices that had soaked to the bottom bun and french fries that was also on my plate. It's a shame when ya bill comes to ya and it's over $60.00 and one of the meals wasn't even eaten well it was for a short period of time. The only thing good about Applebee's is their drinks and that's it. There wasn't even paper towels in the ladies restroom to dry ya hands. Waste of time and a big waste of money.

Replies
Food. Endless riblets, shrimp, and tenders.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ADRIAN, MICHIGAN -- Ordered the endless fries, riblets, shrimp, and, tenders. First I order the sweet chili ribs... When they arrive I tell the waitress I wanted shrimp. Those riblets were ok but not a great portion. It was 15 minutes before I got my shrimp... and it was gross... rubbery, and tasteless. In the meantime I tell my waitress I wanted honey bbq riblets. Another person delivers sweet chili riblets about 5 minutes later... and they were nothing but fat. Another 8 minutes pass and now my bbq riblets arrive... one strip... all fat.

Needless to say, I didn't eat them and I left hungry... Did I mention the endless fries were way too peppery and uncooked. The place was really busy, and the service was ok. I felt like they could give a crap less how bad the food I was served really was! Did I mention that my wife was done eating before the shrimp arrived? They never offered a discount or credit to my bill either. Adrian Michigan Applebee's Sucks!

Replies
Poor Management/Custoemr Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MENOMONEE FALLS, WISCONSIN -- My family and I came in to dine at Applebees' before seeing a movie. When we arrived we noticed it a nice crowd but was happy it was only one family ahead of us for seating. We waiting about 5-10 minutes and was seated. Once seated we waited about 15 minutes with no waiter/waitress welcoming us. I went to the bar and asked for the manager. The manager (bar manager) came and I asked her if she could explain why we've been waiting 15 minutes with no greeting from a server. She stated it was very busy and someone will be over and for me to go back to my seat. I asked her how long once I order for appetizers would it take and she stated about 15 minutes. How rude to tell any customer let alone another adult to go back their seat. We then waited another 10 minutes and someone finally came. We ordered appetizers. Something quick so we thought. Well the appetizers never came. Actually we waited almost 45 minutes for them. I then went back to the bar and asked for the manager this time Josie came out. She stated the other lady was bar manager. I told her what happened and all she said was sorry. I asked for the DM info which she said it was Max and told her we were leaving and to cancel order. To add fuel to the fire as I walked away her and the bar manager laughed. How dare you treat customers that way. This is far most the worst Applebee's I've visited. This one I will never be back to.

Replies
Advertisement
Horrible
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WINSTON SALEM, NORTH CAROLINA -- So I took my mother out for dinner on her birthday, and it was horrific! The service was horrible and so was the food. We specifically asked for NO bacon on the mac and cheese because my brother and my mother are allergic to it. What do you know. There is bacon on it!

So we tell the waiter and we ask again for no bacon, and again they bring out bacon! So we speak to the manager and they tell us that the sauce is made with bacon! Really!! Like why wouldn't she tell us that!! And I asked for boneless chicken wings with no sauce. And they bring out chicken dumped in so much spicy sauce! Also the food took at least an hour and half to bring out the food and then another hour to have the food recooked. At least the manager was nice enough to make a pasta designed with no bacon.

Replies
No Consistency in Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BONNEY LAKE, WASHINGTON -- Went to Applebees in Bonney Lake to have lunch with my wife. Arrived at about 11:20 am. Hostess came over and said she wasn't on duty yet but would seat us. Waitress came and took our order. Food came in a timely manner. We ordered the oriental chicken salads. We're shocked when they came. There were no crispy noodles in the salad like we get at all the other Applebee's we eat at. When I told the waitress she offered to bring me a little package of noodles -- I did not come out to eat to make my own salad -- she just smiled and said "Oops the cook must have space out." Very disappointed at the way she handled this.

I expect my food to be fixed the same at all chain restaurants having the same name. I never send food back because you never know what they do to it when you complain so we ate, paid and left. Will not go back. After reading reviews of Applebee's restaurants and customer service it seems to me that the Applebee's corp. does not care how their managers run their stores and most of them are very poorly ran.

Replies
Item Not as Described in the Menu
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

YUBA CITY, CALIFORNIA -- I ordered the chicken slices on quinoa. It's a nice dish without the tons of salt & calories so many dishes have there. I've been ordering it since they put it on the menu. This most recent time & the last time it came, there was no quinoa. The chicken breast was on a bed of rice.

I asked to speak to the manager & he came over. When I made my complaint, he asked if I wanted something else. No! I just wanted them to prepare the dish as it had been previously & as it's described in the menu. I asked him if what was on my plate looked like quinoa & he just mumbled something. Why put a lower calorie dish on the menu & not have it meet the description in the menu? The manager must not know what quinoa looks like. Why would I return to such a lame restaurant?

Replies
A Saturday Lunch Turned Out to Be a Not So Great Experience.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLESTON, SOUTH CAROLINA -- This started out not so great from the beginning... Asked for dressing on the side, instead salad was DRENCHED in dressing. Making matters worse, it was a hot chili dressing, very spicy and no getting away from the heat. No offer from the server to bring something different. Ordered the blonde brownie which is supposed to be topped with ice cream. When the server brought it she said "oh we had a little problem with the ice cream being too soft." What she had looked like someone had poured a cup of cream over the blondie. Why was this even allowed to leave the kitchen??

Asked for 1 check, she brought 2. NOT sure if all these mistakes are purely the fault of the server or a prime example of POOR training. This place was not busy and our server brought the food out, she should have caught these issues. I will not return to this location.

Replies
Advertisement
Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONWAY, SOUTH CAROLINA -- Went there to have dinner after church Sunday. We were seated after about ten minutes, still no waiter. The person that seated us got us something to drink, still no waiter for us. Then the people seated next to us after we were there about twenty minutes before them the waiter came and offered them drinks and when she brought their drinks back then began to take their order.

So as we decided maybe this isn't the kind of place for all then the manager stepped in and asked why we were leaving and offered to take the dinner off. I didn't come looking for a handout. I could afford my dinner and she was going around to other tables talking to others but didn't have anything to say to us until we got up to leave. Is that what management at Applebee's are hired for? Well good thing Fatz is just down the street.

Replies
Worst Lunch Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TROY -- I am vegetarian and it was company's lunch party that we went there for. I asked them to get me a simple house salad with no meat/chicken/bacon. The waitress smiled at me and said - "Our salads don't have chicken/meat but it has just only bacon, which we will take it off for you." I said "ok." Then they served me the salad with the bacon in it. I did took 2 bites and could not feel any different as never had any non-veg item in my life.

After a while one of my colleague pointed me that there is bacon in the plate. And I was so shocked! We called waitress and argued her that why salad plate has bacon in it. She said "I told kitchen people to not add it and still they did." I am sorry and that's it. They just don't care about anything. This is the worst lunch experience I had in my life. I feel so bad about it when I think of it.

Replies
Top of Page | Next Page >

Applebee's Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 71 ratings and
130 reviews & complaints.
Contact Information:
Applebee's
4551 West 107th Street, Suite 100
Overland Park, KS 66207
888-592-7753 (ph)
www.applebees.com
Compare Restaurants