BLOOMINGTON, MINNESOTA -- On Wednesday, June third, 2015 I mistakenly left my rain jacket at their restaurant at 9601 Lyndale Av. S. in Bloomington, Minn. Since it quit raining when we left, I didn't miss my jacket until the following Sunday. (My house key was in a pocket. At this point I still had not realized I had left the jacket there and that my key was in it. I just thought, drat, I don't have a key. I had a spare key hidden, so I could enter my house.) I called Applebee's to report the incident. Then, I personally went there and talked to a manager. He looked in the lost and found area; no jacket. I gave them my telephone number in case it got turned in.
Today, June 15, I reported the theft to the local police. I also, a few days ago, had four locks re-keyed, $200. Also today, after I left the police dept., I stopped at Applebee's and talked to a different manager. She went to their office (note: not lost and found) and returned with my jacket. Key was still in the pocket. When I got home, upset because of the $200 I had to spend for the new locks, I asked myself why nobody called me; after all, they had my phone number. I called the restaurant, but so far no one has returned my call. I am a frequent guest at this location, but this incident left a bad taste in my mouth.
CHARLESTON, SOUTH CAROLINA -- This started out not so great from the beginning... Asked for dressing on the side, instead salad was DRENCHED in dressing. Making matters worse, it was a hot chili dressing, very spicy and no getting away from the heat. No offer from the server to bring something different. Ordered the blonde brownie which is supposed to be topped with ice cream. When the server brought it she said "oh we had a little problem with the ice cream being too soft." What she had looked like someone had poured a cup of cream over the blondie. Why was this even allowed to leave the kitchen??
Asked for 1 check, she brought 2. NOT sure if all these mistakes are purely the fault of the server or a prime example of POOR training. This place was not busy and our server brought the food out, she should have caught these issues. I will not return to this location.
CONWAY, SOUTH CAROLINA -- Went there to have dinner after church Sunday. We were seated after about ten minutes, still no waiter. The person that seated us got us something to drink, still no waiter for us. Then the people seated next to us after we were there about twenty minutes before them the waiter came and offered them drinks and when she brought their drinks back then began to take their order.
So as we decided maybe this isn't the kind of place for all then the manager stepped in and asked why we were leaving and offered to take the dinner off. I didn't come looking for a handout. I could afford my dinner and she was going around to other tables talking to others but didn't have anything to say to us until we got up to leave. Is that what management at Applebee's are hired for? Well good thing Fatz is just down the street.
TROY -- I am vegetarian and it was company's lunch party that we went there for. I asked them to get me a simple house salad with no meat/chicken/bacon. The waitress smiled at me and said - "Our salads don't have chicken/meat but it has just only bacon, which we will take it off for you." I said "ok." Then they served me the salad with the bacon in it. I did took 2 bites and could not feel any different as never had any non-veg item in my life.
After a while one of my colleague pointed me that there is bacon in the plate. And I was so shocked! We called waitress and argued her that why salad plate has bacon in it. She said "I told kitchen people to not add it and still they did." I am sorry and that's it. They just don't care about anything. This is the worst lunch experience I had in my life. I feel so bad about it when I think of it.
NORTHVILLE, MICHIGAN -- This happened On January 30, 2015 at about 6:00 pm. The Long Island Tea drink was very weak. I mentioned it to the waitress, **, who called **, one of the managers to the table. ** was very rude. First she said the law does not allow her to change the drink or offer a refund. When I stated "there is no such law", she then changed her story and said the company's policy does not allow her to buy the drink back (Take it off the bill) or change it with another one. What a liar. I will let everyone know about my experience, particularly those who value their money.
ESTERO, FLORIDA -- We had a group from church, 8 people. Everyone was served after 65 minutes, they brought my shrimp Thai salad after everyone was almost done with their main course. I asked for dressing on side. They put it on salad. I sent it back. They took 23 minutes to bring it...... it was supposed to be a full salad, it looked like a side salad.
The manager came and said she was taking salad off my bill. She took it off someone else's bill. I also ordered Buffalo wings to go. I asked the waiter to put order with my salad as I was waiting for my son to call and picking him up from work. I asked him 3x for my wings, they came 20 mins. after my son had called. I was furious. The service and the food suck.
TEMPLE, TEXAS -- This is the worst salad I have ever ordered. The strawberries amount to maybe a whole strawberry and they were not edible! There was so much wilted arugula that I had to take 1/2 of it off and it filled the lid of the "to go" box. There was maybe a slice of avocado. This salad was $9.99. I called Applebee's and the manager was very nice and said to come back in for something else. I will take this food (2 orders) back after work tonight.
So, for lunch we went around the corner and had the best Wes's burger and onion rings in the county! Normally I order the pecan crusted chicken salad and it is always good. The strawberry and avocado salad should be taken off the menu immediately! My rating is for the food only. The manager was great when I told her it was the worst food I had ever ordered!
BANGOR, MAINE -- During a recent visit to Applebee's in Bangor, Maine, My granddaughter and I observed another customer sitting opposite of us, feeding her small dog from her plate with the same fork that she was eating with. The sight of that grossed us out. The thought that that dog may have recently licked its genitals and other places and now was licking a fork that other customers would unknowingly eating from later, was just too much.
I called for the manager and complained about it, but he smiled and said, "It's a service dog and I can't do anything about it." I replied that, "yes, service dogs are allowed to enter a restaurant, but allowing them to eat from restaurant dishes and utensils is extremely unsanitary." He said that might be offensive to me but he would not speak to the customer about it.
I have no idea what kind of service dog a Pekinese (sp) could be but the customer was not blind, cripple, or deaf and showed no signs of any other disability that would require the use of a "service dog." But that is not my issue, sanitation and the health of customers is. Personally, I would never enter an Applebee's again if I were starving! I intend to follow this up with report to the local health authorities.
GREELEY, COLORADO -- First, when we entered, we asked for a booth. We were told there wasn't one ready and would take 10 to 15 minutes to clean one. Why? I think maybe 1 minute! Then she said "maybe a table?" Did she think she was going to stand us in a corner? There were plenty booths and tables available. We were sat at a two top. That was ok, but just as soon as she sat us down, she sat another couple in a booth. The waitress was nice and we did get our food in an acceptable amount of time. My husband order the new strawberry salad with avocado. First, it was very small, two tiny cubes of avocado, 4 small slices of chicken, maybe one strawberry, the dressing was very spicy.
When he told the girl there was only two little cubes of avocado, she said all the avocados were frozen they just gave him what was left. No apology or any other compensation. These are just a few things. We'll never go back again. This is a complaint against the Applebee's on 10th Street in Greeley, Co.
WATERVILLE, MAINE -- My husband and I took our 8 year old grandson out to eat. Our grandson ordered pizza which he usually loves, but for some reason didn't care for it. The waiter, who was super friendly and nice came over to check on us and noticed the pizza. He asked our grandson if he liked the pizza. He said "sorry, not really." Well the waiter asked if he wanted to try something else. He suggested the chicken fingers. It was extremely busy, and it was a full house. The waiter said "I'll see what I can do about putting a rush on these" so he could still eat with us.
Didn't take long at all, the manager actually delivered the chicken with a big smile and said "try this buddy!" He wanted to make sure we all were happy with our food, which was excellent. They took the pizza off our bill, which surprised us. We thanked them for being so nice about it. It was by far one of the best service we ever had. Our grandson was happy, which makes us happy! Thank you to the waiter and manager for making my mother's day extra special!