Applebee's - Page 3

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1.4 out of 5, based on 37 ratings and
97 reviews & complaints.

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No service - seated but never waited on
Posted by on
Rating: 1/51
MISSOULA, MONTANTA -- Took my family to lunch - it was my daughters birthday. Were seated at 2:00 pm at the Missoula MT location. At 2:22 we still had not had anyone approach our table to offer water or anything at all. We eventually got up and left - went to another restaurant and they got the c-note that day. The restaurant was not busy - about 30 empty tables and no one waiting yet two people were cleaning a table right next to us and two were standing by the kitchen area chit chatting as we left. Was a real disappointment and won't be going back there again - especially since it was her birthday.

In addition - my daughter attempted to speak to someone on the way out who simply walked away from here. What an odd place.
     
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Jason on 2014-04-03:
Almost the exact same thing happened to my friend and me a few months back. It was a Monday evening, only a few other people in the restaurant. After literally 30 minutes we got up and left when not one person even approached us or talked to us. We called and talked to a manager who offered to wait on us himself, but didn't seem very concerned at all. We went somewhere else and haven't been back since.
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Found Nasty Unidentified Object in the Penne Pasta at Applebee's.
Posted by on
Rating: 1/51
ROANOKE, VIRGINIA -- Found an unidentified nasty object in the 3 cheese penne pasta at Applebee's on Challenger Ave in Roanoke, VA . I instantly got the dry heaves and feeling of nausea. I also felt a numbness around my mouth and a metallic taste in my mouth. It was a "to go" meal(I live about 5 minutes away) so I took the meal back to Applebees and spoke to the manager, he took the meal away and said they would have it analyzed to find out what it was. Of course, this never happened and I got a call from nationwide insurance(their insurance company) and said nothing in the meal could have caused my distress. I asked the lady if they had the object analyzed and she didn't have a clue what I was talking about. I asked her how she knew what did NOT cause my sickness since she knew nothing about what had happened. She had no answer. Typical Insurance company.
Needless to say, that was my last trip to any Applebee's and will not go there again.
     
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Poor Customer Service
Posted by on
Rating: 1/51
FAYETTEVILLE, NORTH CAROLINA -- I was dissatisfied with the service my children and I received at Applebee's. We were seated immediately which was a plus but when we were seated we were rushed to order. After about 10 minutes we were ready to order because we was rushed. The waiter came to the table three times asking were we ready to order with the 10 minutes. While ordering our food he wasn't writing the order down and because of that mistake the order wasn't taken correctly. When our food was brought to us not once did the waiter come back to the table to refill our drinks or even bring the check for me to pay. I would have been a little satisfied if the waiter was somewhere to be found to refill our drinks or to make sure the order was correct. After eating we sat around for about 30 minutes waiting for the waiter to return to the table with the check. After watching other waiters pass I finally had to stop another waiter that was serving other customers to bring me my check. As a customer of Applebee's I am truly disappointed at the customer service my waiter provided.
     
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Not served, greeted, or acknowledged
Posted by on
Rating: 1/51
BEAR, DELAWARE -- I was greeted and seated by the representative at the Applebee's restaurant in Bear, DE door.

After seating no one came to me, greeted me, or acknowledged my presence at my table. Two other tables on both sides of me were serviced twice. The waitress never acknowledged me, never looked at me or anything. I waited ten minutes and left without word to anyone (there wasn't even a staffer at the door that I'd entered when I left).

This is terrible service. I am a US Soldier, I was in civilian clothes, in a corner high top table.

SFC TERESA WILSON
     
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clutzycook on 2013-10-17:
OK, so did you go find a manager and complain? And would this have been any less offensive if you were just a civilian?
old fart on 2013-10-19:
consider yourself lucky...Applebees is the worst chain restaurant
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Long Wait
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- I visited Applebee's on Broad River Road, Cola, SC around 12:20, 12:18 pm during my lunch break and I ordered chicken won' tons with Caesar salad and brownie bite, that thing was hard as a rock and the ice cream leaked out the container before I got to work. The chicken won' tons were not fresh they were cold and even inside when the manager told me it's not cold inside it's supposed to be kind of warm and the shell supposed to be cold. Yes, he did tell me that when I asked him. I stated that the shell was cold and it's not supposed to be. He said, yes.

This is the third complaint I've had about Applebee's they need to get it together. Really this is people's lives they playing with. If I get sick because of the temperature of this food it's not going to be nice.
     
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trmn8r on 2013-10-16:
You can take your own course of action, but when I woke up and realized just how bad the food quality and preparation are at Applebee's, I simply stopped going there. Prior to this self awakening, I went through multiple cycles of hoping X and Y would improve, only to be disappointed. Then I learned the cooks were 18 year olds making minimum wage, and from a manager some details about the food itself, and said "seeya". Good luck.
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Not Removing Dishes, Broom-Sweeping a Dust Cloud Contaminating Dinner
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Rating: 1/51
TROY, OHIO -- On Wednesday, Sept. 18th, 2013, my Lady and I visited Applebee's, located @ 1759 W. Main St., Troy, Ohio 45373. The waitress arrived and took our request for Top Shelf Margaritas. Appetizers were served on time. We had to request the waitress to remove finished dishes. She walked by three times and never asked us or took them away. After walking by twice, with our finished drinks on the end of the table, we asked for refills. She still didn't take the empties away. We had to ask her to take them away. Our main course arrived, Oriental Chicken Salads for both of us.

As we we're beginning to eat, the waitress proceeded to sweep the aisle, with a broom and dust pan, beside our table. The more she swept the dust, the more the unknown contaminates filled the atmosphere around us. My eyes began to swell, I began severely coughing. I couldn't eat my meal and had to leave the establishment. I couldn't breathe. My Lady asked to see the manager and explain what the problem was with what the waitress had done. He nonchalantly said, that this is one his "Pet Peeves", and proceeded to ignore it. We thought of taking our salads home. Then realized they were coated/loaded with unknown contaminates. What a waste of good food.

As my Lady paid our $70.00 bill for four drinks, a Sampler Appetizer, and two salads, she left a $20.00 dollar tip. Hoping it would be split with bartender, who was the only polite person there. The manager seemed only to care about his "Managerial title", and apparently failed personal skills training. His only offer of anything on the whole subject, was a faint and insincere apology.
     
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trmn8r on 2013-10-02:
Applebees servers sweep while people eat. Otherwise the place would probably be quite dirty when you arrive at 5:30pm or 7:30pm. I never witnessed a cloud of any sort - it was sweeping a carpet to remove large items.

If you never ate at Applebees again, it may be an unintended positive outcome. Applebees is the bottom rung of the mid-priced "restaurant" ladder IMO. I stopped eating there 4 or 5 years ago and don't miss it at all.
trmn8r on 2013-10-02:
The not removing dishes part is standard at this lowbrow chain. They would rather make you work around them and clean them off all at the same time after you leave. Sweet, huh? This is one difference between dining and a glorified fast food joint.
onlooker on 2013-10-02:
I would have given the tip directly to the bartender.

This was a very dysfunctional eating place.
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Food Is Unacceptable
Posted by on
Rating: 2/51
EVERYWHERE, MISSOURI -- Ate at Applebee's. It was difficult to pick a meal - everything was either fried or just gross looking/sounding. I wasn't too hungry, and it was hot out, so I got their seasonal berry salad. I love every ingredient listed, so I thought I was in the clear. The spinach leaves were huge and watery. Not good at all. The berries were likely frozen then thawed in a microwave. They had that horrible gummy texture and tasted old. I asked for the dressing on the side. Glad I did. It was inedible. It tasted rancid, probably because it was so sweet. Everyone at the table tried it and had the same reaction - a scrunched up nose followed by a head shake. Like a bad shot of whiskey going down. The pecans were fine, but they were likely buttered, fried, and coated in sugar. The whole thing was just a big fail. I had a similar salad done right a few weeks earlier at another restaurant, and there wasn't a bite left. With Applebees salad, I picked out the feta cheese and pecans and left the rest.

My husband had a turkey avocado sandwich, thinking he also chose a decently healthy meal. It was slathered in mayo. The buns were buttered and fried. The fries were old and way over salted. If you are trying to eat a healthy, low sodium, low sugar diet overall, avoid Applebee's! Another person at our table had one of the Weight Watchers options. It looked so bland. Brown rice, ck, and broccoli - something we eat regularly at home because of how good it is! Theirs looked gross. Applebee's = FAIL
     
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FoDaddy19 on 2013-09-20:
I really wouldn't expect Applebee's or other similar places to have healthy fare. It's pretty much understood that if you are counting calories or are concerned about fat or salt then you should probably look elsewhere.
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Late Service, Wrong Everything
Posted by on
Rating: 1/51
BRANSON, MISSOURI -- I went to this location in Branson MO which I go there ones in a while and sit at the bar since there was a long wait.. I don't really believe it was my fault that they were short handed in the restaurant.. it took 15 minutes for a person to hi to me and maybe 25 minutes for me and my who joined me later to order something to drink..

Finally we got to order some food after asking if we can order the 3rd time to our bartender (which is the reason that we went there to eat not to drink) finally we ordered and my soup had bacon on it which I don't suppose eat bacon at all in my life so is my wife.. I asked the bartender if she could get me one with no bacon...

After all it was over 1 hour later I received a soup which my meal is still on the way I think:) and I tasted the bacon ??? Why did I send that other one if I could be OK with the bacon in my soup? Or couldn't I just mix my soup myself so I can't even see the bacon in my soup? Then I received my food hmmm how do I know what they did to it since I can't get what I want from them 2 times already?

Oh yeah I did eat half of that soup which discussed me and now I m home trying to fix myself to eat after I tried to eat 2 hrs ago from this restaurant... Bad service careless kitchen then ' ll never go back to Branson Applebees again :(
     
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trmn8r on 2013-07-21:
I'll never go to any Applebees again. That place is horrible. Food, customer service, etc etc is all bottom of the barrel.
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Waitress Actions in Delivering Our Lunch
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Rating: 1/51
MIDDLETOWN, NEW YORK -- My friend and I went for lunch 5/22/13/first our coffee and water was carried out in the waitress's hands with the water glasses held to her body and both cup's of coffee held in one hand dripping over the side of the cups and flatware. When the lunch arrived my soup was not hot and did not taste right, when the waitress finally came back to ask if everything was okay I told her about the soup her reply was I thought there was something not right with it, in my opinion then she should not have served it.

I had to ask if I could have a small salad instead., at this time we were asked if we would like a refill of coffee, we were finished our lunch at this time. I work in the restaurant and catering business. Trays should always be used when delivering any item to the customer and never should touch any part of the waitress's body.
     
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andbran on 2013-05-24:
you should have talked to the manager before you left. chances are she was a new employee.
A on 2013-06-11:
I work at applebees we do not have trays to use which means we have to carry them in our hands...
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Horrible Service!!!!
Posted by on
Rating: 1/51
37004 VAN DYKE STERLING HEIGHTS, MI 48312, MICHIGAN -- 7 U.S. Hungry Active Duty Army Recruiters waited 25 minutes for a table! We resorted to the bar where it took her 13 minutes to take our drinks! After getting our drinks another 10 to order our food!!!! I ordered the 7 oz sirloin meal well done and its still moving and moo'ing! We never heard from her for another 30 minutes!!!! When our food came out by a group of people she wiggled her fingers at us for her peers to figure out!!! Just plain unprofessional! I really do have patience but she gave me the urge to punch her in the face!!! I would also like to mention I NEVER had the craving to waste my time on leaving a review!
     
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trmn8r on 2012-12-15:
IMO, Applebees is the bottom of the chain restaurant barrel!!! I lost my patience with the poor food and lousy service, which seemed to be the norm!!! To avoid aggravation I no longer go there!
ok4now on 2012-12-15:
Here we go again with another scathing Applebee's review. It seems that they are in competition with the Olive Garden for the best bottom feeder chain joint. Eat at your own peril!!
Dakota1015 on 2012-12-15:
After our last trip to Applebee's, my wife and I decided that was our last trip there. One person seats you, another takes your drink order, that same person may or may not take your food order, and someone else brings your food, but nobody takes responsibility for getting the order right. Things are not so good in the neighborhood. We are done.
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