NORTHVILLE, MICHIGAN -- This happened On January 30, 2015 at about 6:00 pm. The Long Island Tea drink was very weak. I mentioned it to the waitress, **, who called **, one of the managers to the table. ** was very rude. First she said the law does not allow her to change the drink or offer a refund. When I stated "there is no such law", she then changed her story and said the company's policy does not allow her to buy the drink back (Take it off the bill) or change it with another one. What a liar. I will let everyone know about my experience, particularly those who value their money.
ESTERO, FLORIDA -- We had a group from church, 8 people. Everyone was served after 65 minutes, they brought my shrimp Thai salad after everyone was almost done with their main course. I asked for dressing on side. They put it on salad. I sent it back. They took 23 minutes to bring it...... it was supposed to be a full salad, it looked like a side salad.
The manager came and said she was taking salad off my bill. She took it off someone else's bill. I also ordered Buffalo wings to go. I asked the waiter to put order with my salad as I was waiting for my son to call and picking him up from work. I asked him 3x for my wings, they came 20 mins. after my son had called. I was furious. The service and the food suck.
TEMPLE, TEXAS -- This is the worst salad I have ever ordered. The strawberries amount to maybe a whole strawberry and they were not edible! There was so much wilted arugula that I had to take 1/2 of it off and it filled the lid of the "to go" box. There was maybe a slice of avocado. This salad was $9.99. I called Applebee's and the manager was very nice and said to come back in for something else. I will take this food (2 orders) back after work tonight.
So, for lunch we went around the corner and had the best Wes's burger and onion rings in the county! Normally I order the pecan crusted chicken salad and it is always good. The strawberry and avocado salad should be taken off the menu immediately! My rating is for the food only. The manager was great when I told her it was the worst food I had ever ordered!
BANGOR, MAINE -- During a recent visit to Applebee's in Bangor, Maine, My granddaughter and I observed another customer sitting opposite of us, feeding her small dog from her plate with the same fork that she was eating with. The sight of that grossed us out. The thought that that dog may have recently licked its genitals and other places and now was licking a fork that other customers would unknowingly eating from later, was just too much.
I called for the manager and complained about it, but he smiled and said, "It's a service dog and I can't do anything about it." I replied that, "yes, service dogs are allowed to enter a restaurant, but allowing them to eat from restaurant dishes and utensils is extremely unsanitary." He said that might be offensive to me but he would not speak to the customer about it.
I have no idea what kind of service dog a Pekinese (sp) could be but the customer was not blind, cripple, or deaf and showed no signs of any other disability that would require the use of a "service dog." But that is not my issue, sanitation and the health of customers is. Personally, I would never enter an Applebee's again if I were starving! I intend to follow this up with report to the local health authorities.
GREELEY, COLORADO -- First, when we entered, we asked for a booth. We were told there wasn't one ready and would take 10 to 15 minutes to clean one. Why? I think maybe 1 minute! Then she said "maybe a table?" Did she think she was going to stand us in a corner? There were plenty booths and tables available. We were sat at a two top. That was ok, but just as soon as she sat us down, she sat another couple in a booth. The waitress was nice and we did get our food in an acceptable amount of time. My husband order the new strawberry salad with avocado. First, it was very small, two tiny cubes of avocado, 4 small slices of chicken, maybe one strawberry, the dressing was very spicy.
When he told the girl there was only two little cubes of avocado, she said all the avocados were frozen they just gave him what was left. No apology or any other compensation. These are just a few things. We'll never go back again. This is a complaint against the Applebee's on 10th Street in Greeley, Co.
WATERVILLE, MAINE -- My husband and I took our 8 year old grandson out to eat, our grandson ordered pizza which he usually loves, but for some reason didn't care for it, the waiter, who was super friendly and nice came over to check on us and noticed the pizza. He asked our grandson if he liked the pizza, he said "sorry, not really." Well the waiter asked if he wanted to try something else. He suggested the chicken fingers, it was extremely busy, and it was a full house. The waiter said "i'll see what I can do about putting a rush on these" so he could still eat with us. Didn't take long at all, the manager actually delivered the chicken with a big smile and said "try this buddy!"
He wanted to make sure we all were happy with our food, which was excellent. They took the pizza off our bill, which surprised us. We thanked them for being so nice about it, it was by far one of the best service we ever had. Our grandson was happy, which makes us happy! Thank you to the waiter and manager for making my mother's day extra special!
MISSOULA, MONTANTA -- Took my family to lunch - it was my daughter's birthday. We're seated at 2:00 pm at the Missoula MT location. At 2:22 we still had not had anyone approach our table to offer water or anything at all. We eventually got up and left - went to another restaurant and they got the c-note that day. The restaurant was not busy - about 30 empty tables and no one waiting yet two people were cleaning a table right next to us and two were standing by the kitchen area chit chatting as we left. Was a real disappointment and won't be going back there again - especially since it was her birthday.
In addition - my daughter attempted to speak to someone on the way out who simply walked away from here. What an odd place.
ROANOKE, VIRGINIA -- Found an unidentified nasty object in the 3 cheese penne pasta at Applebee's on Challenger Ave in Roanoke, VA. I instantly got the dry-heaves and feeling of nausea. I also felt a numbness around my mouth and a metallic taste in my mouth. It was a "to go" meal (I live about 5 minutes away) so I took the meal back to Applebee's and spoke to the manager, he took the meal away and said they would have it analyzed to find out what it was.
Of course, this never happened and I got a call from nationwide insurance (their insurance company) and said nothing in the meal could have caused my distress. I asked the lady if they had the object analyzed and she didn't have a clue what I was talking about. I asked her how she knew what did NOT cause my sickness since she knew nothing about what had happened. She had no answer. Typical Insurance company. Needless to say, that was my last trip to any Applebee's and will not go there again.
FAYETTEVILLE, NORTH CAROLINA -- I was dissatisfied with the service my children and I received at Applebee's. We were seated immediately which was a plus but when we were seated we were rushed to order. After about 10 minutes we were ready to order because we was rushed. The waiter came to the table three times asking were we ready to order with the 10 minutes. While ordering our food he wasn't writing the order down and because of that mistake the order wasn't taken correctly.
When our food was brought to us not once did the waiter come back to the table to refill our drinks or even bring the check for me to pay. I would have been a little satisfied if the waiter was somewhere to be found to refill our drinks or to make sure the order was correct. After eating we sat around for about 30 minutes waiting for the waiter to return to the table with the check. After watching other waiters pass I finally had to stop another waiter that was serving other customers to bring me my check. As a customer of Applebee's I am truly disappointed at the customer service my waiter provided.
BEAR, DELAWARE -- I was greeted and seated by the representative at the Applebee's restaurant in Bear, DE door. After seating no one came to me, greeted me, or acknowledged my presence at my table. Two other tables on both sides of me were serviced twice. The waitress never acknowledged me, never looked at me or anything. I waited ten minutes and left without word to anyone (there wasn't even a staffer at the door that I'd entered when I left). This is terrible service. I am a US Soldier, I was in civilian clothes, in a corner high top table.