Very Bad Customer Service
LAS CRUCES, NEW MEXICO -- Although it's not my nature to complain but in this case I have to about the terrible service I received the evening of 12/2/13 at the Applebee's on Lohman in Las Cruces, NM.
Do not, I repeat do not ... read full review9 Replies - Latest reply on 12/08/2013
GROVETOWN, GEORGIA -- Tonight my family went try the new Applebees in grovetown. Started out ok, took drink order, messed up and brought 4 waters, my daughter ordered a sierra mist, caught that mistake but was fixed! We ordered food, mother in law ordered half rack ribs, I ordered grilled cheese and soup, youngest daughter ordered a small order of chicken fingers with mashed potatoes, husbanded ordered blue burger pink please, daughter ordered bacon cheese burger also wanted it light pink. Took over 30 minutes, I was brought Mac and cheese, young daughter chicken, mother in law ribs, they were extremely tough, she asked we're these baby back or regular ribs, waitress said let me check, came back and said yes they were baby back, she gave my daughter her burger and told husband his was on the way! My daughter was taking the burger apart, and added ketchup. about 7 minutes passes and the waitress came out with the other burger, she said oh I made a mistake that is the wrong burger, pointing to my daughters burger, she had a cold and my husband said I would like a new one please I can't eat that! They took the burger away, and said no problem we will get you a new one! I pointed out my order was also was incorrect, but I would be at it because I do like there Mac and cheese! My husband awaited 15 minutes for 2 and burger, and it was well done, as was my daughters burger! My husband ate the burger, but did not enjoy it! My mother in law again asked about the ribs being so though, were they pork or beef, waitress walked away and returned to say pork. No body apologized for mix ups, and upon receiving the bill, the waitress said they took off for the burger, but upon further looking at the bill they charged us for both burgers and an additional, also charged for full order of chicken verses small! We got a bill for 63 dollars for 2 burgers, half order of ribs, Mac and cheese and chicken nuggets, insane! We will never return, and hopefully they will get better, for the future of this restaurant!!!Add reply
Tonight we went out for dinner at Applebee's and had a great dinner, great atmosphere and friendly staff . We will go back again! Add reply
Cold Coffee, and Cold Food
555 TROY SCHENECTADY RD, LATHAM, NEW YORK -- Today 10/29/2013, I stop with my girls, at Applebee's, 555 Troy Schenectady Rd, Latham, NY. We were served cold coffee right off the bat. We ordered off the 2 for 20 menu and the kids menu. The cheese ... read full review1 Replies - Latest reply on 10/30/2013
PORT CHARLOTTE, FLORIDA -- I stopped for a steak and my waiter was nice and helped me pick out a steak. I don't usually order steaks at Applebees. I also ordered a glass of wine to enjoy while waiting for dinner.
1 Replies - Latest reply on 10/19/2013Add reply
Next thing I know this piece of meat and bland red potatoes and. Portobello mushroom with spinach were put down in front of me by some girl. I told her I never got my wine and changed my drink order to a Coke as I knew I wouldn't drink 2 glasses after eating. ( it was two for one) so I took one bite of this awful, tough steak that sat on a bunch of onions that didn't look appetizing all I asked for steak sauce. Oh and when the plate was plopped on the table in front of me I had to ask for a fork to eat it with! The mushroom was decent and I ate that. I ate about a little more then a quarter of the steak and could not eat anymore of the overcooked flavorless hunk of meat I ordered it medium and it was very well done
The waiter asked if I wanted a box and I said no he asked if it was tough and I said yes. I don't like to send things back so I just didn't complain.
The manager came over and now I am embarrassed and had to explain that it was not good. He did offer something else but I declined out of embarrassment. It was bad enough when I was seated the hostess said " just one" as if it is strange to grab a bite alone! At that point I just wanted to get out. There were loud obnoxious drunk people at the bar The food and atmosphere were lousy. The manager did bring me a diet Coke to go busy I don't drink diet Coke! So I got my steak Coke and a bill for over 15.00 add in a tip and I was out 21.00 for one of the worst dining experiences I have ever had! Very disappointed.
BEAR, DELAWARE -- I was greeted and seated by the representative at the Applebee's restaurant in Bear, DE door.
2 Replies - Latest reply on 10/19/2013Add reply
After seating no one came to me, greeted me, or acknowledged my presence at my table. Two other tables on both sides of me were serviced twice. The waitress never acknowledged me, never looked at me or anything. I waited ten minutes and left without word to anyone (there wasn't even a staffer at the door that I'd entered when I left).
This is terrible service. I am a US Soldier, I was in civilian clothes, in a corner high top table.
SFC TERESA WILSON
COLUMBIA, SOUTH CAROLINA -- I visited Applebee's on Broad River Road, Cola, SC around 12:20, 12:18 pm during my lunch break and I ordered chicken won' tons with Caesar salad and brownie bite, that thing was hard as a rock and the ... read full review1 Replies - Latest reply on 10/16/2013
I've been to Dorchester Applebee's two times. Both of these times I ordered mashed potatoes with my meal. BOTH TIMES I also received rocks (YES ROCKS) in my potatoes. If you go there... plan to take a trip to the dentist if you order potatoes. NEVER GOING BACK! Add reply
Food Is Unacceptable
EVERYWHERE, MISSOURI -- Ate at Applebee's. It was difficult to pick a meal - everything was either fried or just gross looking/sounding. I wasn't too hungry, and it was hot out, so I got their seasonal berry salad. I love every ... read full review1 Replies - Latest reply on 09/20/2013
Ignored for a Half Hour
INDIANAPOLIS, INDIANA -- My friend and I went to Applebee's on a Thursday evening around 8:00. The restaurant was pretty much dead, there was one group that had just left as we got there. The hostess sat us near the door and ... read full review3 Replies - Latest reply on 09/13/2013
Late Service, Wrong Everything
BRANSON, MISSOURI -- I went to this location in Branson MO which I go there ones in a while and sit at the bar since there was a long wait.. I don't really believe it was my fault that they were short handed in the restaurant.. ... read full review1 Replies - Latest reply on 07/21/2013
The food is good, prices are decent. But what I don't like is how hard they try for a good tip. From the moment you walk in they are almost down your throat the whole time with being overly nice, kissing butt way too much. They just need to relax and be considerate. I would be more likely to give a tip if they would be relaxed and give good service. 4 Replies - Latest reply on 07/05/2013Add reply
MIDDLETOWN, NEW YORK -- My friend and I went for lunch 5/22/13/first our coffee and water was carried out in the waitress's hands with the water glasses held to her body and both cup's of coffee held in one hand dripping over the side of the cups and flatware. When the lunch arrived my soup was not hot and did not taste right, when the waitress finally came back to ask if everything was okay I told her about the soup her reply was I thought there was something not right with it, in my opinion then she should not have served it.
2 Replies - Latest reply on 06/11/2013Add reply
I had to ask if I could have a small salad instead., at this time we were asked if we would like a refill of coffee, we were finished our lunch at this time. I work in the restaurant and catering business. Trays should always be used when delivering any item to the customer and never should touch any part of the waitress's body.
Sex in the air, you love the smell of it. Not my choice while out with family! Applebees will not have our business. Music selection best appropriate for strip club! Add reply
There were two of us that ordered shrimp. One dish was to be extra spicy one bland due to a health condition. The cook screwed up and put the spice on the wrong shrimp Dish. I got the spice so I told my waitress who ignored my complaint.
4 Replies - Latest reply on 12/09/2013Add reply
We used to way their once a month. Ruined my daughters birthday and made me quite ill.
Don't Get The Riblets!
SARATOGA SPRINGS, NEW YORK -- My friend and I were wanting to grab a quick meal. Applebees was near by so we stopped there and wanted to investigate their 2 for $20 deal. We both ordered the Riblet Platter. For an added $2 you ... read full review6 Replies - Latest reply on 01/07/2013
37004 VAN DYKE STERLING HEIGHTS, MI 48312, MICHIGAN -- 7 U.S. Hungry Active Duty Army Recruiters waited 25 minutes for a table! We resorted to the bar where it took her 13 minutes to take our drinks! After getting our drinks another 10 to order our food!!!! I ordered the 7 oz sirloin meal well done and its still moving and moo'ing! We never heard from her for another 30 minutes!!!! When our food came out by a group of people she wiggled her fingers at us for her peers to figure out!!! Just plain unprofessional! I really do have patience but she gave me the urge to punch her in the face!!! I would also like to mention I NEVER had the craving to waste my time on leaving a review! 3 Replies - Latest reply on 12/15/2012Add reply
GENESEO, NEW YORK -- Ate at a local Applebee's and we were seated in a booth near the kitchen. I worked in a restaurant when I was younger and know there can be noise with trying to get business done, so the door opening and shutting I could ignore. What I couldn't ignore was listening to a manager yell at people seated a couple booths down. My wife and I just stopped eating at this point, the guy was all red in the face and hollering and seemed to not notice his behavior. The wait staff surrounding the area looked horrified and then when he got out of sight they tried to fluff it off and say he does that from time to time. I knew they were trying to be polite for our sakes, but we could see the looks on their faces to know they were shaken. We asked to take our food home. It just made for a bad dining experience.1 Replies - Latest reply on 08/27/2012Add reply
CENTERPOINT, ALABAMA -- I would recommend any one to eat at Center Point Applebees. Once my friend and I got there, we had to wait 20 minutes to get seated and the restaurant was not even busy. Then, the waitress got our orders all wrong and still charged us for the food we didn't order.
7 Replies - Latest reply on 07/11/2012Add reply
I believe she pocketed that money. We didn't notice until the next day and talking to the manager wasn't very helpful either.
If you're not African American then don't go there, you won't get the service you pay for.