Appleby Windows

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Poor Quality Control
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YORK, PENNSYLVANIA -- April 2008 my wife and I purchased 11 doublehung windows from Appleby Windows, york pa. windows were installed ontime and no problems with installation. upon inspection of windows we found defects in glass in 7 of 11 windows. we showed install crew and they took note and contacted management. appleby has been back to our home and replaced glass packs in all our windows at least twice. defects are small dust particals in glass. management says they will no longer replace glass because it meets gov. standards. my wife and I complained to the highest level of management we can and vp of operatons laughed at my wife and said unless we have a mechanical failure they are done with us. is this anyway to treat customers. I would not recommend them to anyone.
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User Replies:
Venice09 on 09/30/2010:
Are small dust particles actually a defect in the glass? Will it in any affect the performance of the windows?
bakeman3006 on 09/30/2010:
no the defect will not effect the performance but it is hard to look out your windows when you see dots on the glass you can't remove. and when you spend 9k on windows you want perfection
Venice09 on 09/30/2010:
Oh, I didn't realize it was that bad. I agree that the glass should not interfere with your view. That is very poor quality.

We are in need of all new windows, so I'll keep this review in mind when shopping around. If this is the quality of glass from Appleby, I would definitely avoid them.

Thanks for the heads up!
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