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Apria Healthcare Consumer Reviews - Page 4

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Worse Company in America
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1955, KANSAS -- This company is so dishonest! It took me 4 months to get my CPAP. Then in Sept 2018 I changed insurance. Apria took it upon themselves to just start new billing again... on a used machine, like it was brand new. Saturday morning, the 2nd of December 2018, immediately called and cancelled my card after they hit my card on December 1st about 1 AM in the morning. They told me I could NOT return the machine and I fought until they said that I could take back to Apria in Lenexa. I did that Monday December 3rd as soon as they were open. They said they get complaints like that.

Now, they are billing me for another $44. 48 for the month of December. They kept saying I owed $8 and change for returning on Monday 12/3/18. NOW they are billing me for the entire month of December 2018. BEWARE OF THIS COMPANY. DO NOT LET THEM HAVE YOUR CREDIT CARD.

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Lost My Order, Blamed Me for Delay
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ASHEBORO, NORTH CAROLINA -- I am so red hot angry right now. This company, which acts as two separate entities: Apria Healthcare and Apria Direct, cannot access each others' information and thus don't know anything about the other! I placed an order October 7 on Apria Direct because my insurance will not pay. Received a call some days later telling me to call them back. I call back and get bounced all over the placed between these two separate entities in the same company but can't access the records. Finally, I get someone who tells me they can't ship to a PO box. Well, it would be nice for them to put that on the website in the first place!

I give the physical address thinking this whole debacle was finally over. Wrong! No shipment of my order. I called back on October 25 to learn they couldn't even pull up my order information saying I didn't place an order. Really?! Then why did I get calls from your company! I forced them to go back and review again. Magically, my order reappears but this time, the credit card information has timed out and I have to go back in and reorder everything. Fat chance! NOT ONCE did they call me back and tell me there was a problem...NOT ONCE! Apria does not know its rear from a hole in the ground. They screwed up my records, screwed up my order, and then had the gall to blame me for the delay causing the credit card information to expire. Oh no...the delay came from them. Go somewhere else...these people have no clue what they are doing.

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Horrible, Incompetent, Disorganized Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKE FOREST, CALIFORNIA -- I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs. Then they say it's OK now and I will get a call to confirm order status. No call ever takes place. Then I call back and am told the docs are still insufficient. Repeat this loop five (5) times. I finally entered this sorry picture, go to doctor office, and personally check that Apria's requirements are met and docs faxed. This still did not break the vicious loop above! 2 months lost playing this insanity. Never seen anything like this. Third world level of competence and service.

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Delivery of a Sleep Apnea Machine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO SPRINGS, COLORADO -- April 1st was the date the Dr sent in the prescription for a sleep apnea machine to Apria. Today is June 18th and I still have no machine. I have continually called, spoke to several customer service reps and every time they give me the same story. They need my insurance card number, must get in touch with insurance to make sure I still have coverage, they will turn this over to a decision department.

Next call, they have no information about my order, nothing on file. Next call, they need my insurance card number, no information found in my file, and on and on. I finally spoke with one representative who told me every thing was a go... he would call back in 5 minuets with a delivery date. This one actually called back, said they would deliver this machine this week. Wait for the call.

No call, I called back today and was told it has all been approved, she asked me to hold while she would be in touch with the delivery department with a tracking number to be delivered via email. They are so slick. It is unbelievable, of course no tracking number. Why would they have a tracking number for a delivery of a sleep apnea machine. If they send it in the mail, hopefully they will send a technician with it to show me how to use this machine.

I am beginning to believe this company does not really exist. It feels like I am speaking with a ghost company. Yes, I have wasted my time and given them every benefit of the doubt, my fault for even waiting for one week let alone 3 months.

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Oxygen Services
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Tried for over a week to work with these people on providing oxygen for my mother. It appears that they use an overseas call center because the people you speak with can't understand what you're asking for. Doctor's orders were sent to provide my mother with an O2 concentrator for the home, a portable O2 concentrator, and oxygen cylinders to use until the portable unit came in. I spent many hours on the phone with these people getting nowhere. I was always told it was being reviewed, needed more paperwork, or had been cancelled. I was never able to talk with a local office, only the call center.

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Customer Service Order Status
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OHIO -- Calling Apria for information requires a half-dozen transfers and phone button pushing. When you get a representative, they're ALWAYS the wrong department... "let me transfer that for you"... "I'm sorry you've reached the wrong department." When you finally reach your destination the phone contact sounds like they're in a Glad Sandwich Bag. The transferring folks were clear, but for some reason, the person that's supposed to have your information can't be understood.

After giving the representative all your information, and I mean ALL your information... you get disconnected. Return to GO, don't collect anything. If you can get anyone else to service your Durable Medical Equipment, don't use Apria.

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I Have Been Attempting to Switch From a Facial Clap Mask to a Nasal Pillow and I Have Gotten the Runaround.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- I have spoken to 5 different people over a period of 2 days and I have been told 5 different things. It has been impossible to get a straight answer on how to switch from a facial mask to a nasal pillow for my clap. I have been told that I would have to pay out of pocket, that Medicare would not pay as I wasn't in an area that was covered by MC, that I would need a prescription, that I would need to have a repeat sleep study, was told to go online and figure it out myself. I am so frustrated by the incompetence of these people. This isn't rocket science! I intend to find someone at Apria who knows what they are doing.

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Poorest Excuse for a Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- Was on hold for over an hour, transferred several times, hung up on four times... All for a humidifier bottle for my dad's concentrator. After speaking to several people and asked to talk to his supervisor yet never got to talk to one, I was told that they sent humidifier bottles with the concentrators and finally hung up after I argued with the lady that we never received one. Then apparently they couldn't deliver it. I would have to pick it up in a town at least 30 minutes from my dad's house. When I looked up that location's address it said that location was permanently closed down, then the last person that I spoke to said they could send it UPS.

This was all after they told me my dad's oxygen was picked up in 2014. He's only been on it for not even 6 months, they couldn't find him in the computer, the address they had wasn't the same... Well why the hell would Apria have their sticker on his concentrator?! Not the right address? That's weird because you delivered it to his house!!! So you must have had the right address! Ugh! We'll definitely be looking for a different company to get his oxygen from!

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Overcharges, awful service, couldn't care less
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LAKE CITY, UTAH -- Overcharges, awful service, couldn't care less. Apria's CPAP supplies are often vastly overpriced compared to other suppliers. I have been over-billed or double-charged four times. The initial submissions to my insurer were often seven to ten times the market price. Fortunately, I caught the errors, but who knows how often this has happened. When I switched insurers, Apria caused a major headache for me in terms of billing and supplies. It took several calls to the Billing Department usually between 40 to 60 minutes each time to resolve each problem, and 75% of the time not to my satisfaction. Several times I gave up after being on hold for more than 30 or 40 minutes. All of this despite having been a customer for approximately nine years. Horrifying service. Awful business model.

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Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COOKEVILLE, TENNESSEE -- I would start by saying WORST company ever to deal with, but, that would be giving them too much credit and since I can't really express things in writing using 4 letter words - we will stick with WORST! Oh yes Apria, save your useless boiler plate response. I needed a CPAP unit based on a sleep study done one month ago. The sleep study center faxed over the Rx and after a few days and no response we called. Well, the response was the Rx was never sent or received - how convenient. It was sent again and this time the response was our insurance was not taken by them. Based on the web portal they are on the plan and according to our provider they are on the plan - apparently the dumb ass at Apria doesn't know what plans they take. Calls take forever and you wait LONG on hold. Even our customer service representative for the insurance called and waited nearly 45 minutes and expressed that she couldn't believe this was how they did business. Our plan provider is PHCS. I guess they figure that those who need a CPAP machine (because they stop breathing at night) will eventually stop following up if they die.

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Apria Healthcare Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 75 ratings and
95 reviews & complaints.
Contact Information:
Apria Healthcare
26220 Enterprise Court
Lake Forest, CA 92630
800-277-4288 (ph)
www.apria.com
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