Oxygen for a Lung Cancer Patient
ALBUQUERQUE, NEW MEXICO -- My father was diagnosed with stage IV lung cancer on 5/18/2013. He needs to be on oxygen 24/7. We live in a rural part of New Mexico and have to dive 100 round trip to visit the doctor. He has 1-3 doctor's ... read full review2 Replies - Latest reply on 09/19/2013
Nasty Rude and Cutoff
ROCKFORD, ILLINOIS -- It all started I'm not sure date or those details but from the start I was diagnosed with osa. I went to the only local in Freeport Il osa place it was Garrity Home care. Was awesome worked till got ... read full review1 Replies - Latest reply on 07/01/2013
Apria Doesn't Care About Your Life
KANSAS CITY, MISSOURI -- Once again, I get to hear my mother who is on 24 hour oxygen screaming and crying to her Apria Health Care representative because he, John [snip], is incapable of helping her. A prescription was sent ... read full review
CHANDLER, ARIZONA -- 1st and only order for monthly homecare supplies from Apria: I provided manufacture part numbers via a fax for equipment and supplies I needed. I received 2 correct items of 7 ordered and 1 item that was not part of my order... The 5 items that I did order that were incorrect, only 1 was corrected and 1 of the 5 was unusable and very expensive, several hundred dollars. After a half dozen calls, none of the remaining incorrect items were corrected, including the very expensive item.
I contacted Apria's Corporate Office and submitted a formal complaint... their corporate office did nothing to assist or get the items corrected. My insurance paid for everything, including the wrong items. BCBS... I complained to them also, for paying.
I cancelled all future orders and I am now ordering the items I need directly from the manufactures. I buy in bulk and everything is great. Though I am paying for everything myself, but it is well worth it, not having to deal with Apria or any other company that is paid by insurance.
If you haven't used Apria before, please don't... if you are currently using them, please find a back-up so that when they mess up, you or your loved ones don't have to pay the price of wrong or missing supplies when they need them.
Apria is billing me for an unspecified service which I did not order by sending me invoices marked "past due". They have part of the name of my health insurance correct and my name and address right. They will not discuss the bill on the phone with me because I will not give them my birth date. I think they are preying on senior citizens by making it look like I have a past due bill. 3 Replies - Latest reply on 10/05/2012Add reply
I am new to this state, I had healthcare when I came and immediately got a new healthcare provider upon arriving. Apria, hoever, told me that they had to have a credit card for my account. Well that would ... read full review2 Replies - Latest reply on 08/23/2011
They threatened to bill me when I have Medicare. Black mold in machine. Never check if I need supplies etc. 2 Replies - Latest reply on 07/23/2011Add reply
CHICAGO, ILLINOIS -- I have been trying to get a major billing issued resolved with this company since 2009, no joke! I was prescribed home oxygen equipment for pneumonia in 2009. I needed it for only one week. It is almost December of 2010 and they are still billing me for this equipment that was picked up! I have spent so much of my valuable time on the phone with people in India trying to get this resolved it is ridiculous. Finally after several months & several phone conversations with people I can hardly understand I'm told the situation has been resolved and I would be issued a refund check; which I got. But today I got a bill in the mail, ARE YOU KIDDING ME for the exact amount of the refund they issued me! Against my better judgment I made a phone call; no make that 3 calls, over my lunch break and finally when I get an American I can understand she puts me on hold which resulted in a disconnect.
I really wanted to cry, this is so not about the money I have never in my years dealt with a company run like this...... incompetence is what comes to mind, beware!
HARLINGEN, TEXAS -- I rented a CPAP from them in October 2009 and made a copay for October at the time of receipt of the machine. I have made the 13 monthly rental copays but received another bill yesterday which will be the 14th one, even though my insurance company said, and Apria confirmed, that only 13 monthly copays are required. When I attempted to speak with customer service, I was immediately transferred to the billing center in India, which I was told that they can only receive payments. I called back and spoke to a Lorie in Overland Park, KS who said repeatedly that I owed just one more payment, even though she went down the list of payments I had made and I counted each one with her over the phone and I had all ready paid 13, but this did not stop her from claiming that the bill I had just received was for October making it the 13th. No matter, that I had counted with her 13 payments that had already been made. She kept rapidly repeating the same claim verbatim. This is only one recent extremely negative and frustrating experience with them. Everyone stay away from Apria. They are customer unfriendly and seek to over bill you.Add reply
If all you CPAP users or respiratory products think this is a good place to do business with then you should read more on sites on how bad this company sucks. You call for supplies and they send you to India. Or if you are lucky you may get a state across the country. Most likely a recording. This company has laid off or fired most of the people who knew how to do the job. So no customer service at your local branch. 1 Replies - Latest reply on 04/27/2010Add reply
LOUISVILLE, COLORADO -- The person I lived with signed up for oxygen with Apria. Many problems with them. First, it took them months to get him into their billing system.
Then, errors with the bills.
When his oxygen level ... read full review9 Replies - Latest reply on 04/25/2013
JACKSON, TENNESSEE -- I reordered my CPAP supplies through Apria, a company recommended by my Sleep doctor. I had such a bad experience that I vow to NEVER use this company again. I happened upon this website and see that ... read full review
EL SEGUNDO, CALIFORNIA -- I have never complained online about a company before, but my experience with Apria was so bad that I am furious. We had some medical equipment from them -after the patient no longer needed it I called them to pick it up. Over a series of two months, I was promised by three different customer reps that it would be picked up. I finally called and asked for a supervisor, who actually put in the work order -it seems none of the others had bothered to do that important step- and promised it would be picked up the next day between 10:00-2:00. No problem, I arranged my day to accommodate. Well guess what? The next day I finally received a call that they would be picking it up, but between 4:00-7:00. No change to the original time could be made, I was told.
At this point I just wanted their crap out of my house, so I cancelled my birthday dinner for their convenience. I hope your marketing department realizes that all the telephone on-hold messages aren't worth the money you spent to set them up, when there's such a lack of service behind them.