The Absolutely Worst Customer Service In Wisconsin
Posted by Consumer on 2003-06-07
SUSSEX, WISCONSIN -- If you have a heart condition, high blood pressure or just get angry fast --- DO NOT --- under any circumstances have anything to do with Aqua Fun Pools of Sussex, WI.
Your phone calls go unanswered. If they schedule a service date for you the chances are they won't show up, and won't call to let you know this. A minor repair can take weeks to fix because the service manager Lynn is a complete idiot. She is completely confused, and has no concept of what consumer satisfaction is. If they say they need to order replacement parts for your pool you better call back in a couple of days to make sure it's been done. Chances are it hasn't.
I wouldn't recommend shopping for pool supplies there either. The store clerks aren't too swift either, and the prices are 25 - 100% higher than comparable stores in the area. And for heavens sake don't let them build your pool. My experience was that it took 3 weeks longer than planned, they ordered the wrong heater, circulating pump, and light. COMPLETE IDIOTS.
They are not the only game in town. Contact other pool/spa dealers before you go there.