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Aquatic Connection

1 Reviews & Complaints

Stay Away from Aquacon.com!!!!
Posted by Triggerfish on 02/26/2010
FT LAUDERDALE, FLORIDA -- I came across aquacon.com one day and found incredible deals but to find out for the next three weeks was going to be a nightmare. The shipment was way delayed, no way to contact this company through email or the phone number they listed! Fish arrived dead and a partial of my order never made it. Their response was, the fish wasn't eating and look sick. Their site list $29.99 for shipping but the fine print that I read states that the shipping can be whatever they make it and the only way for you to find out why your shipping is way over $29.99 is for you to contact them. I did questioned them prior to my purchase but never received a reply. I lost $270.85 with this company for sick fish, dead fish, late shipping, and no customer service what so ever.

I did report this company to the BBB and state attorney general hoping some justice will be serve. Please stay away from this company if you don't want to go through the same hassle I went through.

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Posted by Anonymous on 2010-02-26:
I've had pretty good luck ordering fish from Drs. Foster and Smith. Their site is liveaquaria.com. They offer several different guarantees, depending on which animals you purchase.

You are always going to run the risk of purchasing sick fish, even if you buy them in person.

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