Arby's Inc. - Page 3

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1.4 out of 5, based on 32 ratings and
76 reviews & complaints.

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Wrong sauce...right attitude.
Posted on
FARMINGTON, NEW MEXICO -- For those that know me, Arby's and I have deep underlying issues that would send Dr. Freud into a mental spiral. However, this time around, Arby's sword of justice swung mightier than mine. I got off of work and decided to pick some up for dinner for my son and I, as it was going to be just the two of us tonight. I ordered a few miscellaneous sandwiches, fries, and some mozzarella sticks, which my son loves to no end. The wait was horrendous, long enough that I had to shut my vehicle off a few times in fear of overheating while idling stagnantly. After what seemed like an eternity, I arrived with my turn at the drive through window.

The cashier, who also happened to be adorned in what I credited as a manager's uniform, was having EXTREME difficulty opening the drawer to give me my change. She was already on the phone with "headquarters" when I arrived at the window. No complaints from me, or snooty comebacks, just patience. I was in one of those moods that I didn't care how fast the world was spinning on its axis. I was in no hurry at all. She finally won the fierce battle with the register and produced the correct change. She offered me a large beverage of my choice for the apparent inconvenience. I readily accepted and thanked her for her patience in the situation as well. I told her she deserved a comp for her patience and courtesy during such a stressful situation. I must admit, this location has made great strides in the past couple of months. New management has been brought in, as well as new front line workers. Great job ARBY's!

P.S.-The title of "wrong sauce" refers to me getting home and realizing I was given the incorrect sauce that I asked for, but at that point it didn't matter, I was still happy to see such great service in our town again.
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Anonymous on 06/09/2010:
Although I hate Arby's, that seems like a nice gesture on their part.

Fufu487 on 06/09/2010:
terrific review :) good workers make all the difference
Starlord on 06/09/2010:
Hear, hear. I am in complete agreement. Excellent review.
goduke on 06/09/2010:
Good thing she didn't ask you to pull forward....
Anonymous on 06/09/2010:
Actually, I was driving through Dairy Queen last week, and they asked me to pull forward so that they could take the next order, while preparing mine in the meantime. I have no problem whatsoever with pulling forward when asked for a legitimate reason. However, if they are doing it only as a convenience to them and they are standing around B.S.-ing with each other, then I have an issue with it.
goduke on 06/09/2010:
That and you didn't want them to spit in your blizzard.....:-)
Anonymous on 06/09/2010:
Fortunately, this Dairy Queen is situated so that I can see the entire prep line from the drive through window, which would prevent any such salivatory horror stories from occurring. But point well taken(:
Anonymous on 06/09/2010:
J4A, do you ever eat at home?
Anonymous on 06/09/2010:
It was near my birthday and I was treating myself out...cut me some slack.
Anonymous on 06/09/2010:
I am j/k
Anonymous on 06/09/2010:
Pressed mystery meat, fries and mozzarella sticks? That does not sound like a healthy dinner option. Where's the fiber? Where's the vegetables? Where's the BEEF?

Poor nutritional choices aside I still enjoyed this review. I give it a 'thumbs up'.
DebtorBasher on 06/09/2010:
Patience from one person can make the day of another.
localgod on 06/09/2010:
Great patience - voted VH!
Anonymous on 06/09/2010:
Justice4All two questions:
1) What did that first class Son of yours due to deserve such an awful meal?
2) Which kind of sauce did they give you? The Horsey, Arb-Q or one of their easily forgotten diping sauces?

This has been a banner day happy customers with notable sauce issues. (VH)
Anonymous on 06/09/2010:
1) He picked it.
2) They gave me Marinara sauce, when I very clearly articulated the word RANCH. But with the quality of service I received, it didn't really matter.
Anonymous on 06/09/2010:
My how Arby's has expanded their menu since I used to dine there.
Marinara with the sticks sounds better than Ranch but I ate at TB twice last week so what do I know.
Anonymous on 06/09/2010:
Kisha, I'm one step closer to sharing my ceviche recipe. You'll like it.

Anonymous on 06/09/2010:
Looking forward to it, Dryad.
I see our friend and fellow sistren Debtor has a bit of a YouTube and Photshoppe fetish, huh?
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Medium or Large?
Posted by on
I hate the way corporate has told their employees to ask after you order, "Would you like that to be a medium or large today?" This implies that you ordered a medium combo meal for the listed price, (like the current $5.01 combo) not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it. Just another sneaky way for corporate to increase earnings. This is the old "Bait and Switch" routine. The poor souls that work there are forced to asked that question and they don't like it either.

Arby's, you have a good product already and you don't need to do this. It makes you look bad. Your focus should be on getting the orders right and if it's not then give the customer something for free for his or her trouble. This is just good basic public relations.
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Ytropious on 09/29/2009:
That's not a bait and switch. As you said the price is for a small, but lots of people DO want a medium or large instead. They're simply asking the customer what size they want other than the "base" size of small. What's wrong with saying "no thanks" or "I'll stick with the small"?
MzDLBrand on 09/29/2009:
I completely understand what the OP is saying because I've had that happen to me before. I am not a frequent patron of Arby's but I wanted to try something different. What the OP is saying, is they say it as though those are the only TWO options there are. Instead of saying "Would you like to upgrade to a medium or large" they simply say, "Medium or Large" implying that those are the options.
Sparticus on 09/29/2009:
This is a scam. I've had the same thing happen to me a few months ago. I think it was Wendy's that was doing it. I asked for a combo and they said "Medium or large". I said whatever is your smallest.

They gave me the Medium, which I realized right away from the gigantic pop she handed me.

I handed it right back and said this is not the size I ordered. I told her I wanted the smallest size, which was the price listed on the board... and they corrected it and refunded me...

Guess what, next time I went through their drive-through they had updated their board to show all 3 sizes... and they no longer asked if you just wanted a Medium or Large.

I guess they had enough folks return their orders and ask for refunds...

Who wants one of those gigantic pops anyway? Thing has like 1000 calories... just empty calories...

Anyway, point is... I AGREE with you on this one. It seems like some sort of tactic to get folks to buy a larger combo... Next time just hand it right back and say you wanted the combo price listed on the board.
Sparticus on 09/29/2009:
You are exactly right MzDLBrand, they don't say the words "upgrade". They simply offer two choices... implying there is no 3rd choice (the small, which is the price listed on the board).

It is definitely designed to deceive folks.
Anonymous on 09/29/2009:
" not realizing that $5.01 price is for a small and if you answer medium or large there is an extra charge for it."

Unless, you're not paying attention. It says on the menu that price is for the small. And right beside it, it gives you the prices for the medium and large. It's all there in black and white. And not a bait and switch. They're never out of the size small for meals.
Sparticus on 09/29/2009:
A few of the price boards I've seen have the default price for the small combo in large letters, and the medium/large combo prices are smaller (very small) lettering.

Anonymous on 09/29/2009:
There's nothing wrong with this. It's called upselling. Yes, it is a way for corporate to make more money. Try to name a company who doesn't want to increase their revenue.

Asking "Would you like that to be a medium or large today?" implies that it comes small. The order taker is asking if you want to increase the combo size. A simple "No thanks" should do the trick. Plus, even if they are trying to be sneaky about it, you will see an extra charge added to your total for a size increase.
Anonymous on 09/29/2009:
It's not about corporate making more money. It's about the practice of deceiving the customer to make more money. Good review.
Sparticus on 09/29/2009:
Asking "Would you like that to be a medium or large" does not imply it comes in small. You are presenting 2 options to the buyer.

A simple case of attempted deception. With Wendy's (see my comment above), they even switched their sizing at the same time they started with this tactic. Their default combo used to be the medium size. You could not get a small combo. It was either regular or large. They switched it to be the "small", but it was still the same size as the old medium.

So in the past, you could just order a combo and be done with it. They wouldn't even ask if you wanted a large.

After this change, they started asking "Medium or large". It was very misleading. Since most regular customers were used to the Medium size being the regular size they had bought for years.

Ytropious on 09/29/2009:
I guess then the question is, is the medium now the same price as the medium then? Like is the current small cheaper then what the old medium was?
Anonymous on 09/29/2009:
When they ask me medium or small, I say whatever its supposed to come with. I already know that little trick, but most of the establishments near me are honest the other day I went to McDonald’s and they asked me you want small medium or large.
MSCANTBEWRONG on 09/30/2009:
The prices and sizes are clearly marked on their boards. I will say however they are being deceptive by only asking if you want medium or large.
Anonymous on 09/30/2009:
So, you're complaining about a possible fifty cents more? This seems very petty to me, and just a waste of energy to write.
Anonymous on 09/30/2009:
This is upselling, not bait and switch. You can always say neither, and get the original small order.
klobbersaurus685 on 10/01/2009:
it's called reading the menu. It's pretty easy to sort out the costs.
Take some responsibility for not paying attention.
rileybrat on 02/21/2010:
I happen to work at an arby's and by no means is this a bait and switch they do push the medium and large sizes,as well as misc. other items turnovers and whatnot. However what is supposed to be asked is would you like to UPSIZE your fries or drink to medium or large today. Not a bait and switch just another person needing to clean the earwax out of their ears if you ask me.
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Nobody Cared
Posted by on
COWETA, OKLAHOMA -- My 2 kids and I went Arby's in Coweta, OK, we only chose that place because there are very few places in Coweta to eat. We went in because I have waited up to 20 minutes in the drive-through line before. There was a guy that worked there sitting out front, sprawled out, leaned against the building, smoking. He got up when we pulled up, he walked in before us, didn't hold the door, and just walked to where they prepare the food and didn't let anyone know we were standing there, and there were at least 3 people back there at the time.

So after about 5 minutes, a girl was walking down the hall from the bathrooms, she was mopping, and said she was sorry and kind of laughed. We ordered our food, and when we were going to sit down, this family, the only one in there, was leaving and he said very loud, "BYE THANK YOU!" no response from anyone in there. So we got our food, and an older man and his grandson walked in and stood at the counter for about 7 to 10 minutes. He finally left, nobody came to the front to acknowledge them. The place was empty, and it was probably around 9:00 pm and the girl who waited on us started mopping right by us, and told us to just ignore her, she wanted to hurry and get out of there. I always hated going to the drive-through there, but I will never go back again, they absolutely did not care at all about any of the 3 families that chose their place to eat.

And that is just what I witnessed, how many times does that happen. And the guy who was smoking outside when we got there, went out 2 more times and sprawled out about 5 feet from the front door to smoke, so that was 3 times he took the time to go smoke, and didn't take the time to say "Hi" or let anyone know we were there. No more will I ever go spend way too much money to get treated like that, and watch it happen to other people.
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Anonymous on 10/31/2008:
Never had a thing for barfy's the market sandwiches are somewhat good.
Anonymous on 10/31/2008:
Please don't assume that the older man had his grandson with him, as it could have been his son. It is a dream of mine to land a hot babe in my golden years and become a brand new newlywed again, fathering children younger than my granchildren, thereby causing confusion at family gatherings for generations to come. ;)
DebtorBasher on 10/31/2008:
Did they wash their hands after sitting outside smoking and mopping the floor?
Anonymous on 10/31/2008:
YEAH!!!!....I'm my own grandpa.....
jktshff1 on 11/01/2008:
C2O, there is no way that I would want a kid in my "golden" years, I got "fixed" after my 2nd years ago. Grandkids are gods gift to you for not killing your children..I can send him home!! Better than a puppy.
Anonymous on 11/01/2008:
I was wondering the same thing, Basher. The thought is just nasty. Yuck!
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Posted by on
EL CAJON, CALIFORNIA -- I am a frequent customer of Arby's for ten years. Both of my children started their work history at Arby's. I usually dine at this location since I've moved to El Cajon, Ca. However, after this experience I do not plan on dining at another Arby's location again. I was mortified at what I saw. I arrived at 5:39pm and left at 6:01pm during this time James H was preparing the fried foods. He was sniffing, scratching his head (his hair was cut really low), face and neck while standing over the products. With the same hand that he scratched his face he re-arranged the french fries by placing his hands over the top of the fries. I like the idea the employees wear visors. I understand that it can gets hot behind the counter.

However, I feel if someone has long hair they need to have a hair net on as well. Stephanie did not. She was placing the fried products in the bags and handing them to the customers at the counter. I was going to complain to the Manager. I decided against it when I noticed that [snip] (I'm not quite sure of the spelling, I heard an employee call her by name) corrected an order that was given out at the drive through and brought back in by the customer. After, the customer told [snip] that his wife opened the sandwich because she had a special order and realized it wasn't correct. The sandwiches that were brought back inside the restaurant by the customer were re-wrapped and handed out again.

My daughter was shocked. She told me that when she worked at Arby's they "wasted" food that passed the counter. I was so glad I finished my food because I would not have wanted another bite. I realized that I didn't trust the employees at that Arby's. Sad to say that it also reflects on the other Arby's establishment. I will pass this story on to others in hopes that they will decided against spending their hard earned money at any of your restaurants. I still have my receipt if you need any further evidence of my being there.
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Anonymous on 08/20/2008:
So you saw the scratching, sniffing, and that no hair nets were worn but you sat their silently and finished your meal? You saw that the place was unsanitary, but you kept eating your food until it was gone. I guess maybe you weren't as grossed out as your post makes it seem, or you were realllllllllllly hungry! You are a frequent visitor for the past 10 years, yet you are willing to walk away from all Arby's because of this one incident without contacting a district manager or the corporate office so they could address the issue? You finished your food so it wasn't as bad as you said it was.
madconsumer on 08/21/2008:
so did you contact the local health department??
heaven17 on 08/21/2008:
What do you have against food made from scratch? (Sorry, couldn't resist.)

I have to agree with JohnInSoCal. If this had bothered you as much as you portray, you would have demanded a refund and then taken steps to report the alleged unsanitary conditions you witnessed.
But then, as is the case with most of these complaints, it's always someone else's job to actually do something about it, right?
DebtorBasher on 08/21/2008:
Thank you for bringing up the hair net (or lack of) use.
I've seen where more and more places are using visors instead of hair nets...what's the point in that? They have their hair hanging down anyway. The point of using a hair net is to help prevent hair from getting into the food...a visor does NOT take the place of a hairnet....I've also seen people wearing those little paper caps on the top of their heads (Like a shower cap) but still had all the hair hanging out from under it. All that does is keep the cockroaches from falling on the top of their heads!

Giving out food to customers that others have already taken and opened? NO WAY...that should be thrown out.

Scratching your head over food? I can imagine what got under the fingernails...My Brother In Law once scratched his head over the food when my Mom cooked dinner one day...she and I both seen him do it...and because of that, neither of us would eat the food he scratched over. When he and my sister was ready to go home, my Mother told him, "Here, you can take the rest of this" and gave it to him, since we would have just thrown it out anyway, and obviously it was something he saw nothing wrong with.
hubbard53 on 08/21/2008:
ugh. Arby's. I had a bad experience there once that resulted in severe dehydration, a trip to the emergency room, and three days in bed. That was the beginning of my "no fastfood" crusade :)

Sadly what you observed is the norm for fast food establishments. You have scratchers, blowers, touchers, sniffers, and bathers preparing the food for you and your family.

That's why we have the follow SCARY statistics on annual food poisoning:

76,000,000 per year, 6,333,333 per month, 1,461,538 per week, 208,219 per day, 8,675 per hour, 144 per minute, 2 per second.
StellaSmith on 09/23/2008:
I had worked at Arbys for 6 years and I must say the owners of several different arbys locations do not know how to run a business. They have a lack of hair nets if female managers can't pull their hair back in a ponytail its just "OK" with them not to have them wear a hat or hairnet or anything. I was fired from there for basically joining a military branch. Arbys is an absolutely ridiculous company to work for and I would not recommend it to ANYONE!
Samtian on 09/23/2009:
At the arbys I worked at, there were no hair nets, all we had to do was tie our hair back. And wear hats, unless you were a certain cry baby who complained it ruined her hair or a manager you didn't have to wear a hat or tie your hair at all. It irked me when the fryer puts their hands over the food, but managers do it too, I never did. And the food should have been thrown away.
twizzy on 02/02/2011:
I know this is 3 yra after this complaint was made, BUT Arbys does not require or use hair nets anywhere, as well as other fast food, the only one I know of is Taco Bell. Don't blame or complain about the worker, complain to the company.
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Never Returning To This Establishment
Posted by on
LEXINGTON, KENTUCKY -- This is a copy of the complaint I sent to Arby's, Inc.

We live very close to this particular Arby's. As such, we visit the drive-through and dining room quite often. Today was most likely the worst experience we have ever had at an Arby's. The inside of the restaurant was filthy. There has been an infestation of flies and other bugs for quite a while, but it was even worse this visit. We could not eat without almost swallowing a fly. I ordered a large fry, and only received half of a large container, which was filled with what looked like leftover burned pieces of fry crumbs. I ordered the number 4 combo, and the Beef and Cheddar sandwich was cold. There was very little actual meat on the bread, and the cheese sauce was spilled all over the wrapper, as if the person who had constructed it did not care.

The employees were rude and apparently did not know how to work a cash register. There was one in particular whose behavior really prompted me to send this complaint. Her name was Becky. She was in what looked like a manager's uniform. She was walking back and forth between the back and front of the restaurant, screaming to the party of about 8 or 9 people in the dining area, who seemed to be friends or family. She was very loud, inconsiderate to the customers in the restaurant and, at times, crude.

She was complaining about her job very loudly, and complaining about wanting to just go home. There were also some curse words used in front of children in the restaurant. Other customers in the store also were taken aback, and said so to me before walking out.

Bottom line, the restaurant was filthy and overrun with insects. Becky, the manager/employee, was disrespectful, and definitely not worried about what image she gave of your establishment. The food was not up to par at all, and not worth the money we paid for it. And, needless to say, neither I nor my family will be returning to your "restaurant".
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ejack053824 on 08/09/2008:
Contact the corporate or district office and file a complaint with them. That should get the ball going a little bit for ya. Sorry for your disgusting visit! I would have been raising mortal hell in there if I received the service you described.
Anonymous on 08/10/2008:
"There has been an infestation of flies and other bugs for quite a while, but it was even worse this visit."

"We could not eat without almost swallowing a fly."

"Bottom line, the restaurant was filthy and overrun with insects."

Not only does this Arby's sound like it needs a visit by the health department, I have to wonder what kind of person continues to go back again and again....and actually eats the food.
dimplepie on 08/10/2008:
Well, I wouldn't eat there in the first place if you had complained already that the place had a bug problem. I think it would be common sense just to turn around and not eat in a place like that!
Anonymous on 08/10/2008:
I couldn't even read the whole complaint because the fly infestation thing was sickening. If you knew they had a problem, why did you go back? That's disgusting! This one's on you, pal. File a complaint with the Health Department and then look for a better restaurant or eat at home.
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If you're a nasty, miserable creep, Arby' s has a job for you!
Posted by on
PEMBROKE PINES, FLORIDA -- On the evening of 6/20/08, I had a bizarre and extremely unpleasant experience at an Arby's restaurant. I used the drive-through at about 11:30 PM, and my kids and I ate in the car. When we were ready to leave, I put all of our trash back into the bags in which the food had been served, and left the vehicle to throw it away.

I discovered that nowhere on the property was there a trash can, so I approached the restaurant door; I could see three crew members inside sitting around and laughing with one another. I tried the door, which was locked, and called through the glass, asking about where I could put the trash. I was ignored, so I neatly folded the tops of the two bags closed, and left the two bags carefully against the corner wall where they wouldn't be blown around and easily could be disposed of the next day.

Moments later, one of the same crew members who had ignored me now opened the door and launched into a string of horrible obscenities ("F-you! Pick up that f-ing trash!"). I calmly explained that there was no proper place to put the trash, and I was told that "I should take the f-ing trash home with me." Ultimately, I ended up walking to the back of the restaurant, in the dark parking lot, and placing the trash in the store's dumpster.

While it is only mildly aggravating that one of their stores isn't equipped with the most basic piece of restaurant equipment imaginable (a trash can), I am absolutely stunned by the attitude and behavior of the Arby's staff. There may not be a more hostile and inappropriate crew working in any fast food establishment in America than the pathetic group of future felons that Arby's employs in Pembroke Pines, Florida.

Although I've enjoyed Arby's for more than twenty years, I will never again visit any of their locations, and most certainly not with my children, who are still asking about "why those crazy people were cursing at us last night."

My advice to Arby's customers: bring a can of mace or pepper spray with you on your next visit so that you can defend yourself against their staff.
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seriously? on 06/21/2008:
It's YOUR responsibility to find a trash recepticle, whether it's on the premesis or elsewhere. Leaving the trash outside of a building, whether neatly or not, is not acceptable, and teaching your KIDS this practice is okay is just wrong!
sarahnkrystal on 06/21/2008:
You ate in the parking lot, keep the bags in your car until you get home and then dispose of them in your own house.
DebtorBasher on 06/21/2008:
Yes, they should provide trash cans outside...but if there isn't any, just throw it away when you get home. Call or write a letter suggesting they provide trash cans. If it was around closing time, they may have emptied and taked the cans prevent mice at night...or to prevent homeless people eating out of it and getting sick. I don't feel that the lanugage they used was appropriate at all and there is no excuse for it and I would complain more about that than the lack of trash cans outside.
samtheman on 06/21/2008:
Leaving trash outside for someone else to pick up is called littering...plain and simple.
Nohandle on 06/21/2008:
Come on folks. I've actually observed individuals eat in their car and when finished toss their trash out the window before leaving. They didn't even look for a receptacle. No customer should be expected to haul his garbage home for the benefit of the restaurant. If your customers eat at outside tables or in their cars provide a place to put their trash.
Anonymous on 06/21/2008:
Sounds like this one's on you, I can hardly blame the kid.
Ponie on 06/22/2008:
If you take the food home to eat, where do you toss the trash? Probably on your neighbor's lawn. It's just as easy to take it home to dispose of it. Unless your 'kids' are ages 19 and 20, what are they doing up at 11:30PM?

Nohandle, s/he said they ate in the car--no mention of outside tables. At least I didn't read anything like that, but I could be wrong...
*Brenda* on 06/22/2008:
Arby's should provide the proper trash receptacles. Every fast food place I've been too has multiple trash cans.

Ponie, if he takes the food home to eat than I'm sure he HAS a trash can to put it in. Plus, why be so judgmental about his kids being out late? You don't know the situation, perhaps they were returning home from a family trip. 6/20 was a Friday anyway. Big deal if they were out late, even if they were young.
Nohandle on 06/22/2008:
No mention of outside tables was made Ponie. I was using as an example any restaurant with outside tables or individuals eating in their cars should have containers for trash. Casual dining if you will. Members, what if we are on a trip? Are we to haul the garbage along with us if we decide to eat outside? That was my point. At least this OP attempted to find a receptacle. Many don't.
JohnnySonBoy on 07/18/2008:
EVERY SINGLE FAST FOOD RESTAURANT on the planet should have outdoor trash cans. It's a basic requirement if you have a drive-up window and many MANY towns have it in their building/service codes. If you go through the drive-up, you should be able to dispose of the trash they hand you, including some of the horrid food.

Just another example of a bunch of rude idiots posting on here to hassle the customer, yet again. This person is right to have left it there for them and THEY were wrong to hassle him about it. It's the restaurant's fault, not his.
fedup2326 on 07/25/2008:
I am usually of the firm belief that the customer is always right. However, you sound like a pompous idiot. Seriously - it would have been such a hardship for you to dispose of the trash elsewhere? I agree that fast food places should have trash bins easily accessible. However, someone else pointed out in their comment that at 11:30 at night those bins may have been put away for the evening. What right do you have to leave your trash outside the door? I don't care if you folded the tops of the bags. It's littering. It makes you nasty. The employee's choice of language could have been better, I agree, but I think I would have said something similar to you. People can only take so much. You are teaching your children to behave like entitled morons, with complete disregard for the environment or for anyone else. No one should have to pick your trash up off of the ground and throw it away - that night or the next day. Thank heavens that my parents are my parents. I'd be embarrassed if I had to call you mom or dad.
Nohandle on 07/25/2008:
You might want to read the complaint again. I believe the children of this member learned that their mom went the extra step and found a dumpster at the rear of the building to dispose of the garbage. Most wouldn't have gone to the trouble.
Archie2 on 07/25/2008:
Nice hour of the night to feed your kids that crap. What was the big deal in taking the trash with you? I understand that "normally" there are trash bins, but there weren't any, so take off.
fedup2326 on 07/27/2008:
Nohandle - Um, yeah, I know how to read. Thanks. That was AFTER putting the trash "neatly folded" on the ground in front of the door. Had the Arby's employee not gotten verbally abusive, as I would have as well, that trash would have stayed there for some poor day shift employee to pick up and toss. I don't feel bad at all for this tool - but perhaps the two of you should get together and teach kids how to be an ass BEFORE you do the right thing. That's quite the lesson to teach. One lesson you don't need to teach, however, is how to read. I can handle that one on my own. Find something else to do with your time . . . perhaps think of a handle???
shoey on 08/02/2008:
We turn in people like you at our work for littering.
NikkieL on 08/03/2008:
Honestly, you should have kept the trash until you got home. It doesn't matter weather other people throw their trash out on the street as soon as they get done with it. You were littering, but you didn't really have the mindset on pushing buttons or being lazy.

Of course, report those people who were cursing at you, and never go to Arby's again.
drdave on 01/28/2009:
Holy crap, are you all nuts?! Your response to the refusal of the Arby's staff to let me throw my trash away properly is to tell me to take it home with me? They wouldn't give me access to a trash can that was right inside the door, and yet you're worried about whether leaving the trash there is littering? You guys would probably blame a gunshot victim for getting blood on the street. I think that every bit of faith that I had in other people just evaporated; kids in a 3rd grade classroom have more common sense, empathy, and understanding than many of the respondants here do. People like Archie2, fedup2326, and ponie are so arrogantly ignorant that they actually deserve a meal at Arby's.
Babeh on 12/31/2009:
I work at arbys and we have trash cans outside, several actually, and we still have people throwing garbage all over the parking lot.
and about the cursing , I don't blame them. people have such high standards for fast food places, read all the complaints, it's ridiculous some of the things people complain about, were all human, we all make mistakes, if we forgot bacon, ask us nicely for bacon, we'll apologize and give it to you. I don't blame them for being mad. customers are the worst part of the job, only the patient, understanding and kind customers are the ones I enjoy serving.
Babeh on 12/31/2009:
and I also find your comments about arbys extremely offensive, its the best job I've ever had, not having a trash can is not the end of the world. and a creep or a pervert or w/e horrible thing you said, disrespectful. if you had a bad experience, especially at a fast food place, how are you living? theres 183824738 million times worse things worse in this world than that.
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I Will Never Be Back
Posted by on
ATLANTA, GEORGIA -- I wrote this letter to Arby's about their restaurant in East Point, GA

I love Arby's, but seldom go because the one nearest my home has notoriously bad service. I gave in yesterday, and hoped I would at least get some good food.
I had a horrible experience, with some of the most inept customer service people one could imagine.

I had to repeat my order 4 times in the speaker. When I pulled up to window, I had to repeat it to the man/boy in charge of the window, twice. He told me it was $5.55. I knew that was not enough, and I repeated my order, now for the 7th time. He said $9.61. I gave him $10.01, he gave me $3.40 in change. I returned the three dollars saying it was not mine. He told me to pull up and wait for my chicken. Not once did he apologize for his incompetence, or thank me for my patience, or even thank me for not stealing the $3.

That exchange took ten minutes. I waited another 5 for the food. When it arrived at my door, the deliverer just held it out to me, not a word was spoken by him. (thanks for waiting? hello? nothing!)

When I looked in the bag, the order was completely wrong. Now furious, I parked my car and went inside to get my money back. The lid to my soda popped off, having not been applied correctly by this person who works for you, and it spilled all over my shorts.

Once inside, I asked politely for my money back. The woman who took my food disappeared for 5 minutes. She finally returned and gave me my money. AGAIN, no apology, no words at all. It could not have mattered less that I was angry or disappointed. It could not have mattered less that I was alive to her.
This location is filled with the most amazingly rude, incapable people. I pity your company for having them as ambassadors.

I will never, ever eat there again. And I intend to tell everyone I ever meet about this experience. You should be ashamed.
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User Replies:
Anonymous on 06/12/2008:
You did the right thing in voting with your feet. Probably found something better to eat just down the street, other than Arby's thin-sliced Alpo.
samtheman on 06/12/2008:
Doc J..."thin-sliced Alpo." That's a good one!
Ponie on 06/12/2008:
'Now furious...,' but you 'asked politely' for your money back? You betcha!
caa on 06/13/2008:
I would much prefer a local deli sandwich over Arby's. The Alpo comment was dead on.
NikkieL on 08/03/2008:
I think that it's kind of... For the lack of a need to use a better word... Dumb for you to think that a place that notoriously has bad workers will speak to you, let alone care if you spent too much time waiting.

Honestly, I would have been yelling my sweet butt off. So even if Ponie's comment is true, I doubt you were obnoxiously loud as I would have been. Hats off to you.
Samtian on 09/23/2009:
Do you have a loud vehicle? That could explain why he couldn't hear you? Was it a rush as well?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Slow Service
Posted by on
Rating: 1/51
LINTON, INDIANA -- I waited in line over 20 minutes with just 2 cars ahead of me. I complained & was just told we are busy. Ridiculous. I won't go there again!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
fries were burnt and the sandwiches were nasty
Posted by on
Rating: 1/51
MUSKEGO, WISCONSIN -- Last week I got 2 Arbys cheddar cheese beef sandwiches and a medium curly fires. The food was very nasty. Curly fries burnt and the sandwiches buns were very hard. I spent 10.01 and I had to put it in the garbage nasty
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Refused to Make Coffee
Posted by on
Rating: 1/51
HARRODSBURG, KENTUCKY -- Traveling, stopped for coffee and sandwich at Arby's store #6228. Coffee was empty. Asked clerk if he was going to make more. He said NO. 1/2 CUP was in pot. He had to heat it up because it was cold. Got back on road and the sandwich was wrong. The cheese sticks were fine. Bill was 8.97. WHAT A WASTE.
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