PANAMA CITY BEACH, FL -- I admit I was lured in by the ads for their "Reuben" sandwich which has been my favorite sandwich for many years. I've had really good and some not very good ones, but Arby's won the award for something so opposite from what a Reuben is and also inedible even if you accepted the fact it wasn't a Reuben. I was shocked.
First, the "pastrami" in it looked like they had taken some type of very thin lunch meat and put it into a paper shredder. Unfortunately, I didn't open it until I was at home so did not complain on-site. One look and one bite was all it took and knew I had been scammed by Arby's. How could they possibly advertise this as a Reuben. Aside from that experience, the corporate offices should know that this Arby's location has a very poor appearance. It looks uncared for, not clean, which is why I never went there until they advertised their new sandwich, which they called the Reuben. I should have known better to even drive into such an unappetizing place.
SAULT, MICHIGAN -- My family and I walked in to Arby's restaurant in Sault sainte Marie Michigan 49783 store number 6188. We come in and placed order and half food was not available - turn overs for one. This is one of main reasons we go to the restaurant there and when ordered turn overs, they said they had none made up. I ask if they could make up one and it was only 330 pm in the afternoon. They said no they're not making anymore up for the day.
I ask to talk to a manager, they said they were busy and we set down, ate the food that they did have only cause my kids wanted to stay there to eat. Ask to see a manager 3 times, not once did he come to our table and there was only 3 other customers in the restaurant, so not like they were busy, just lazy is all.
LOGANVILLE, GEORGIA -- I attempted to use a gift card given me at Christmas. Since I did not purchase it, I had no idea what the value was. When I attempted to use the card the balance on the card was shown to be $4.71, which can't be correct as I had never used the card before. The manager was very rude in attempting to address the problem. I have another Arby gift card which I received at Christmas, but hesitate to use it feeling that it too will incorrectly reflect the balance available.
I attempted to go through your system indicated on the back of the gift card. I attempted 3 times to insert the 19 digit number asked for. The automated voice asked me to repeat the number as it was incorrect. After that I attempted to talk to an individual by calling the number on the receipt; it too refused to respond in a method by which I Could make contact. Is it possible to get a problem corrected by your company or should I just stop using your business? I will definitely pass the information I just relayed to you to the Sunday School class members who gave me the gift cards.
STROGSVILLE, OHIO -- At around 10:00 pm, I had ordered a roast beef and a beef and cheddar sandwich. I seen the lady throw one of my orders in the garbage. When I asked why she threw it away she denied it. She said she did not throw it the garbage. I had the store manager pick it out of the garbage and hold it up to the in-store camera, he did. This was at 10:03 pm. Then the girl was laughing at me. Is this how you treat paying customers??
Bottom line as I drove off I threw my supper away, what a waste of time and money. I also have this recorded on my cell phone. It was not the food that made me sick. It was how I was treated, like crap being laughed at a big joke. The store would not give me the corporate phone #, I am asked to go online to do this.
What if I had no PC? I was told the one sandwich was wrapped wrong. It was the store manager who did this. What is going on in your store? Please call me to discuss this matter if you even care. I called your store this morning and was rushed off the phone. Thanks a lot.
TRAVELERS REST, SOUTH CAROLINA -- My husband & I went there & I was driving so I ordered my husband a turkey & swiss sandwich with no sauces or mayonnaise, & 2 large potato cakes. I received a sandwich with sauce & curly fries & no potato cakes. I didn't know the sandwich had sauce on it til we got home. We noticed the no potato cakes right away so we drove around & got those & then went home.
My husband spit out his first bite & said there is sauce on it so I took it back & said to the girl "I told you no mayo & no sauces." She said "all I heard was no mayo, so I will remake it for you." Then she proceeded to tell me that 3 people there wear headsets like it was someone else's fault. And I said "I would like to speak to a manager" & she said she was a manager. And I said "You know it was your fault. You said all I heard was no mayo." I called her a jerk & will never go there again & I'm spreading the word!!!
VIRGINIA BEACH, VIRGINIA -- I love Arby's curly fries and cheese sticks, so I made my order by drive thru and told the lady (Nov. 24th, 2010 around 10:15 pm) "I would like a number 5 and an order of your 6 piece cheese sticks." She then asked what size drink so I told her a medium Pepsi and she told my total of about $10 and to pull around front. I received my food and asked where my fries were and she said she had asked me if I wanted to change my fries for my cheese sticks.
This is the second time she has done this. I should not have to argue about what it means when someone says I want a number 5 AND an order of cheese sticks. I WILL NOT be going to this location (5316 Indian River Road Virginia Beach, VA 23464) again. For $10 all I have is a sandwich, cheese sticks and a Pepsi, come on really?
ATHENS, ALABAMA -- My family went to Arby's last night at 9:00 pm. As soon as we pull up to give our order the lady on the other end kept saying "is that all" before I could finish my sentence. Then when I got up to the window I realize I had forgotten one of the dollar Roast beef sandwiches. So I asked if Bethany could add this to my order. She tells me "no because we are too busy" and she has a line. So she said that if I wanted that sandwich I would have to drive back around and then get it.
Number one there was two cars behind me. And also when I went back around there was no one in the dining room ordering. Is it a policy of yours to make the customer get to the back of the line to add something to their order? And by the way our order was not ready for pick up anyway so we had to wait.
TULSA, OKLAHOMA -- I have been eating the Santa Fe Chicken Salad and the Chicken Club Salads for years. They were absolutely awesome for a "fast food salad". However, I just went through the drive-thru to find they are all gone. I ordered the Farmhouse Chicken Salad. It looks like somebody put the salad through a food processor with a couple pieces of onion and tomato. I had about three bits of bacon and five very small, bites of chicken. It sucks and I am still hungry! I needed a spoon to eat it! Since I don't eat the sandwiches, I guess I won't be going back! Arby's get your act together!!!
SILOAM SPRINGS, ARKANSAS -- I worked at Arby's. I have never ate there and never really planned to when I started working there. The place was remodeled and I never thought anything wrong with the building. My problem is the managers. There are two female and 1 male manager. The male manager is constantly checking out the female customers and commenting on if he thinks they are hot or not. He is constantly hitting on customers and the underage employees. Anytime a customer comes in and he is the manager on duty they have a long wait and his methods are not necessarily sanitary.
Tonight he was training a new employee during the dinner rush and allowed him to take a person's money then the customer changed what he wanted which was an extra charge and pulled him while he waited on the food to cook forcing the customer to come inside. There were long wait periods due to the incorrect time of training, lots of yelling at each other between employees and not a very team filled environment like you would expect.
GREENVILLE, PENNSYLVANIA -- I had stopped at a local Arby's and ordered 2 sandwiches, one for my wife and one for me. I paid too much, since they seem to be high, but had not ate there in a while. When I got home, my wife's sandwich was correct, but mine was not, I had ordered the sandwich that looks like hamburger patties, for the life of me I cannot think what they call it. It was supposed to have bacon and cheese, and some other toppings, well, all it was, was a plain roast beef sandwich.
So I found their phone number and called them and explained what happened and management apologized and said they would take my name and the type of sandwich I ordered and upgrade it to a combo meal, to mention it the next time I came in. Not too many restaurants even care about their customers anymore.