DENVER, COLORADO -- I recently purchased the Kensington Bench in Brown with the understanding from the description that it was "Handcrafted from solid reclaimed pine that has been salvaged from old doors, homes, boats and barns in rural farming regions". I am not sure exactly which rural farming regions the handcrafted pine is from as it came with a massive "Made in China" sticker attached to the back. Disappointing quality. The item is much darker than pictured and strongly resembles a piece on Overstock for 1/10 of the price!
LITTLETON, COLORADO -- I selected furniture totaling $20,148 and gave a 50% deposit. The agreement stated that the special order goods would take "up to 12 weeks for production". It is now 13 weeks and no delivery date in sight, maybe by the end of May which would place it at or about 17-18 weeks. And the salesperson told me that they manufacture their upholstered furniture but when I called the corporate office I was told that the vendor manufacturing the sectional that I ordered had fabric issues. They refuse to offer a refund and since I didn't find out about the delay until I called - at 12 weeks - to schedule delivery, I had already sold my old furniture. Buyer beware!
RICHMOND, VIRGINIA -- Ordered Oct 2015 and delivery promised before Thanksgiving. Delivery finally made 1/2016 but only after Regional Manager got involved and then 3 of 4 chairs had came that was not made properly. Now 2/10/2016 still waiting for replacement chairs. I would never do business with them again!
LEXINGTON, KENTUCKY -- My husband and I bought one couch, two chairs and two bar stools. Our sales representative said that there was a special promotion that meant we could order any item of furniture with any fabric for no extra charge. We ordered the Seneca couch and chair in leather, as well as the slipcover chair and two bar stools. We had a written contract for the total price of $5,506. The furniture was to be delivered in eight to ten weeks. We wrote a check for half of the purchase amount, and agreed to pay the rest of the amount when the furniture arrived. This was on Saturday, December 3.
On Tuesday, December 6th, our salesperson called and said they would not honor the contract unless we paid an additional $2,800, above the purchase prices of $5,506. I found this demand bizarre and outrageous. Cancelled the transaction and put a stop payment on my check. The salesperson called back and suggested that I let the check go through, and let them give me a refund, to save myself the stop payment fee on the check.
I assume they think I have the brains of a gerbil - why they think I would trust them to refund my money when they have proven themselves dishonest is beyond me, and I find the entire experience fraudulent and blatant bait and switch. I have copies of this contract and will be filing a complaint with the Better Business Bureau. Do not do business with this company.