ARIA Resort & Casino

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Aria Hotel have THIEVES for staff members
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LAS VEGAS, NEVADA -- I am from California who took a trip to Las Vegas and arrived to Aria Hotel & Casino on July 3rd and stayed there until July 5th.

When I arrived to the resort and parked at the valid parking lot, the hotel's assistants insisted us to let them help carry our luggage to our room. They told us that it would be a 10 minute wait but when we arrived to our room, our luggage was still not there. About 20 minutes of waiting, my husband called the service to ask where our luggage was, and they only told us it would be coming soon. About more than half an hour later, it finally came. Before we checked anything, we went out first but when we came back and checked our suitcases, I discovered I had lost an expensive $2,000+ Chanel purse.

I filed a report with the hotel and they only told us to go home first and they would contact us if they had any news of my "lost" item. Only weeks later, I got a letter from them saying nobody turned in my purse into the lost and found but they were also "not liable for any lost items". I wrote them an email asking them if they at least had any cameras watching the luggage before the assistants brought it up and they called back saying they didn't have cameras and couldn't do anything about my stolen item even if their employees were the suspects.

It is obvious that Aria is a nice hotel so of course they would have cameras watching everything and their service SHOULD be top class. They said they are not liable for any lost items but it was obvious that their staff violated our privacy and had STOLEN a guest's belonging. They should be liable for stolen items and check into their staff more and not say "they don't have evidence" and actually try to look into people's needs more.
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User Replies:
MissLeopard83 on 07/24/2011:
Word to the wise--NEVER leave expensive items unattended. Theft is becoming so commonplace these days that you cannot trust anyone.
madconsumer on 07/24/2011:
ouch, I bet that made your trip a horrible one.

I never like being separated from my luggage.

very helpful review!
Skye on 07/24/2011:
Did you file a police report?
Whiteduck on 07/25/2011:
I guess I'm not the "waited on" kind of guy. I never leave my luggage for someone else to get. I carried it all the way to the hotel, I can carry it up to my room without a $10 tip. I sometimes have to be VERY insistent about doing it myself as they get all kinds of riled up when you do that.

Sorry about your loss though. Maybe you'll come over with me to the dark side of carrying your own stuff...
trmn8r on 07/25/2011:
This stinks, and I understand that you would hope the hotel has cameras watching "everything".

I'm putting on my neutral third party hat and looking at this from the hotel's point of view - it is not obvious to them that your bag was stolen. Anyone could say that item xyz was stolen out of a suitcase, right?

To me, this comes down to if there is any hard evidence. You can ask them to review security tapes, and hopefully they did. In the end, if there isn't evidence the hotel has no choice but to hold up its "not responsible for lost items" policy.
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