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What A Scam!!!!!!!!!!!

Never mind what happened for this incident to progress this far and YES, I do my best to pay my bills on time, save for disputed parking tickets. Anyway, Cortrust Bank sent my account to Arrow Financial, who I made regular payments to and eventually agreed upon a settlement amount split into two payments. First payment; No problem but when the second and final payment was due the problems started with this woman.

First she can't find my file and gets an attitude about the amount that I am paying but with me not backing down, she came to her senses and said that after this payment all will be settled. This was on a Friday and no manager was around to authorize the charge to my "debit card" so for whatever reason no charge was applied until that Monday when it in turn was declined. Now I don't claim to live a high octane lifestyle where I can't monitor my balance all weekend BUT when a given company gets my authorization to run a charge on my account I expect them to do it that day, right?

Well, that following Monday, I check my balance and notice that these people sent the charge through that Monday and it was declined. I promptly put more money onto the card and called the guy to tell the woman, who now seems to always be in a meeting to "run it" again. Well, they finally did later that week but according to them it was charged to my card AFTER the settlement agreement deadline!! Friggin' bottom feeders!!! So this morning I call Redline Recovery Services who now have my account because Arrow (in my opinion) dragged their feet by not charging off my balance in a prompt manner.

So instead of me having paid this debt off months ago, I have been offered a new settlement amount for about 100 bucks more. I angrily accepted the offer and will demand a receipt stating that this account has been paid off in accordance with the settlement offer. It seems to me what these collection agencies do is get as much as possible from you then if they get a chance to, they pass the paper off to another agency and try to "double bill" you.

I know money is tight these days but that shouldn't be the reason or excuse to try to rip people off. In my opinion some of these collection agency employees rank right up there with used car salesmen, online loan officers and carnival game attendants!!!

Paid Twice - Can't Get A Refund
By -

NILES, ILLINOIS -- Arrow Financial Services collected a debt from me and unfortunately I paid them twice. The error was mine but they have been unresponsive to my requests to rectify the situation. In March 2008 I paid $919.97 through an attorney - the payment went to Arrow Financial and it cleared my bank on March 11, 2008. Thinking the first payment I made was for a different account I later paid Arrow Financial directly via a check and that check cleared my account on May 19, 2008.

I have been attempting to contact them since early in June. Four inquiries via their website, a letter complete with a copy of the check, and 3 phone calls have produced no results. I have the customer service supervisor's name - he has apparently had my information and refuses to call me back. He has the arrogance to place a message on his voice that indicates he will return calls at HIS convenience.

Perhaps he feels entitled to have a low opinion of someone who has had the misfortune to find herself in a situation that ends up with bills turned over to collections. I hope it never happens to him because he will deserve exactly the consideration that he has given me! Regardless of his opinion I expect him to be professional and take care of business.

Trying to get a receipt of payment
By -

I called this company and paid a settlement payment on a credit cards debts. I gave them 6 weeks then I called to get a receipt of payment stating account closed and have my credit report updated. I got 1 letter I waited for another week then I spent many hours on the phone never to get the same person I talked to the first time just to get bounced around from one to another. The best part was I was on the credit cards with my son. I am the one who called and set up paying the settlement payment. Well I called them to tell them I had not received the other letters and they told me they could not talk to me. Somewhere they had lost my name on the account.

I got my son there to tell them it was alright to talk to me then it began round 2. The next bright one told me the accounts are not closed cause I still owed. Well I got it resolved but it took 3 days and many phone calls and they finally said they are going to send me my receipts on payment. They are so unorganized. They do not communicate with each other it is very frustrating and upsetting. Even though I got it resolved I should not had to call. Seems like a million times one extension and get every Tom, Joe and Barbie. Be nice to get the person whose extension it is instead of jumping through hoops and explaining and arguing just to get things taken care of.

Harassment from Arrow Financial
By -

NILES, ILLINOIS -- I have been receiving phone call after phone call from the idiots at this company because they are attempting to contact someone who apparently had my phone number before me. I keep trying to explain to the RUDE and ABUSIVE representatives from Arrow Financial that this person is no longer at my phone number. They refuse to believe me, scream at me, hang up on me and then call back. It's unbelievable. I can't imagine any reputable company conducting business in this reprehensible manner. As they appear to be publicly traded, I suggest that any conscientious investor avoid them like the plague. They will certainly not ever appear anywhere in MY portfolio!

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Arrow Financial Rating:
4 reviews & complaints.
Contact Information:
Arrow Financial
250 Glen Street
Glens Falls, NY
518-415-4307 (ph)
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