CLEVELAND, OHIO -- For anyone who buys their checks on the internet through Artistic Checks or Checks in the Mail...I can't remember which of these it was, but...I ordered checks online. I did not realize that there was, in very small print, a thing telling you that by ordering these checks, you will be enrolled in a company called "Big Fun". "Big Fun" is a company that gives ? restaurant and retail discounts. I never knowingly signed up for this service with this company. It was slipped through in the fine print, I guess. I never once received anything from them. I had noticed a new charge on my card, but thought it was something to do with my internet service because of a new program that had been added to my computer. It turns out that they had been billing me $9.99 every month. I finally figured this out, almost a year later. I called them and asked them why they were charging me for a service I had never signed up for. They said that I was signed up automatically through checks I had ordered online. I told them that I would never do that and told them that I wanted a complete refund. They said that the best they could do was give me 2 months credit. I called my credit card company and they seemed very familiar with the tactics from this company. They told me that this happens ALL THE TIME and that most likely I would not even get the two months of credit promised. They said that the only way to stop them from charging my account would be to close out my card and have a new one issued, which I did. I just would like to warn anyone out there who may order checks online, to watch out for scams like this.
I have found the safest place to order checks online is Walmart. And they are cheaper than the others also. So please don't be as stupid as I was in not reading the fine print in the 'check out' of ordering checks online. What some of these companies is doing is really dirty.
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Terrible customer service
Posted by Tthomas999 on 10/08/2010
MABELVALE -- Worst customer service I've ever dealt with.
I ordered a box of personal checks on 9/23/10 $10.95 for checks and $2.95 for USPS shipping. I checked my status online a week after ordering, Per Artistic Checks website they shipped out on 9/27/10. Leap forward to 10/8/10, still no checks received.
I made several attempts over 2 days to get a hold of their customer service dept. by either email or phone waiting 24hrs each time with no response. . I finally got through to a supervisor (Lakisha) who advised me that it could take up to 4 weeks to receive my checks after they have been shipped out by the USPS. This is contrary to what their website says which is: USPS Bulk-Shipping ($0.00 per box) Estimated Delivery Time (from receipt of order)10-17 Business Days. Interesting how their webpage shows NO charge for shipping for this method, yet they charged me $2.95 for handling.
I asked the supervisor a rhetorical question, are my checks going to actually float out there in the USPS for the next 4 weeks? She could not answer me. However, her solution was to mail me some temporary checks which I should receive in a few days. My thought was, why didn't they just send my box of checks the same way. The Supervisor then said, if I don't receive my checks by 10/23/10, call them to re-order. IN MY OPINION, this company has terrible customer service and bad business practices. I would never recommend ordering from them... Also, I read other complaints on the web about this company. research for yourself...