There Is No Customer Service For Online Orders. Not Even From Corporate!
ANN ARBOR AND WARREN, MICHIGAN -- Not warranty related and I know your post is old HOWEVER, I now hate Art Van furniture. I purchased a bedroom set and a Bunkbed set. I asked the salesperson if I picked the Bunkbed set up, would they load it and tie it down for me. Oh sure, he said, they will take care of it for you. I get there on my scheduled day and theres a huge sign at the dock. They can help you load but they will not secure it for you and they will not provide any materials (in case you were lied to about them securing it) for you to secure it yourself. Fine whatever. I wait my turn in line, and wait, and wait, and wait...I get out to see what's taking so long considering I was the first customer at the dock and I am told that my salesperson did not notify anyone in the warehouse that I would be picking up my set and so it was not ready. UGGGHHHH.
I cancelled the entire order. Then got over it and ordered everything all over again online. They don't invoice you right away, nor do they give you the sale price right away. Well, by the time they invoiced me, the sale was over and they would not honor the sale price. Omg, the hate is building. After about a month of waiting on a call about my delivery date, I called. I was told everything was in stock now and they would deliver it the following week. The guys came out, very nice btw, and delivered everything BUT THE BUNKBEDS!!!! Mind you, I have already tossed out the old beds in preparation for the new beds.
I called customer service, get bounced around, voicemail multiple times, hang up. Called the home office in Warren, still voicemails and reps saying its not their department...anyway,, I finally got someone and...They no longer carry the bunk beds and have dropped them from their inventory. But I guess no one felt the need to tell me this, or credit my charge card back. After raising holy heck (politely) at the local store in Ann Arbor, I was able to get a nicer set at the original price I was paying for the other set. But man, I had to fight to get customer service. Its like, once they have your order and money, they don't give a s*%!