We bought a couch from Art Van in March of 2012. Shortly thereafter, 2" gaps developed between the cushions. They sent technicians out twice with no improvement. But they won't return the couch! The worst retailer I have ever dealt with!
1 Replies - Latest reply on 12/05/2012Add reply
Don't buy from Art Van!
ROYAL OAK, MICHIGAN -- We purchased a recliner couch in Nov. of 1996. The middle cushion is threadbare.Our previous couch was over 15 yrs. old and still in good condition. I was told I could call an upholsterer at my own expense when I contacted the service dept. Shirley, in customer relations, offered me the P.O. address for the company and left me on my own to track down the material and have it reupholstered, again, at my own expense. I have purchased most of my furniture at Art Van,including a mattress set, a bedroom set, a child's recliner, a dining room set, curio cabinet and oak entertainment stand, all in the last 6-7 years. We had planned on some major purchases in a few months, when the addition on our home is done. We had already selected a $900.00 queen mattres set and have been considering a queen bedroom set and loveseat, all from Art Van. I now have serious doubts about patronizing your store ever again. If the material used by that company is so shoddy, Art Van should not have been selling their merchandise.
To help keep me as a potential future customer, I would like the following:
I believe Art Van should repair the couch.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
NUMEROUS OUTLETS, MICHIGAN -- This furniture store runs perpetual advertising that features %off sales for furniture and home furnishing accessories including mattresses.
The percent off discounts are fraudulent in that they are discounts off fictitious original prices which Art Van call "compare at prices". These prices have no validity by Art Van's own admission that they do not necessarily reflect any real price ever charged by anyone for the items.
Art Van inflates profits by selling "add-ons" such as extended warranties and cleaning/refurbishing products or protections. These items also do not have contents labels, which is illegal as they may cause illness or death if ingested.