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"Don't let the door hit you in the butt on the way out!"
Posted by Kckenn on 07/26/2012
MAUMELLE, ARKANSAS -- After years of banking at Arvest and 15 years of free checking, now that I'm over 65, Arvest has decided to do away with free checking...regardless of age or past loyalty. The saddest part is they do it without an ounce of remorse for loyal customers who have banked there for years.

I went in personally to see if there were any other options, and aside from some ridiculously remote options of allowing them to invest my money and pay me nothing in return, the answer was "well, these are your choices, take it or leave it".

So what ever happened to customer curiosity? When I went back to close my checking account, they were completely indifferent and just gladly handed over my remaining balance! Not one mention of "sorry to lose a loyal cusomer....or why are you leaving us?"

Arvest Bank is ALL about itself and no one else. I'm glad to be rid of them. By the way, I now run my checking account through my Credit Union. They are happy to have my business.
     
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Posted by trmn8r on 2012-07-26:
Apples and oranges - credit unions is what many people are turning to because many banks are doing as you say and instituting fees.

The main impetus for the new fees is changes in federal regs have reduced the income banks get elsewhere. It will be interesting to see what happens long term, and if these monthly fees survive.

There are few rewards in banking for loyalty, especially these days.
Posted by CowboyFan on 2012-07-27:
Does loyalty not work the other way also? For 15 years they have provided free checking, and now the bank needs to institute fees to remain profitable, yet the OP is leaving. That's not loyal to the bank.

A substantial part of the bank's income on fees came from late fees by those people who used checks and debit cards without the money in the bank. Since those fees have been reduced, as trmn8r said, the bank has to make up that income elsewhere, so we all have to pay fees for our checking accounts.
Posted by Nobody on 2012-11-13:
I too am saddened by Arvest discontinuing their 50 account. I've been with them 15 years. I've asked them to grandfather us in but maybe not open new accounts. They refused saying it's not possible. This feels like they don't appreciate me or keeping my business. To them it's not worth the .50 cents to a $1 they're charging for bill pay. Guess what? I've found 3 other banks in my area that have the same 50 free accounts Arvest had, and I'm going to move my business where they appreciate it.
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200K Deposit Not Shown
Posted by Psd5467 on 12/21/2013
TULSA, OKLAHOMA -- Deposited certified check for 205,000. Checked online same day and deposit shown as $200,000. Where is the other 5000? Did not take a dime of that deposit and did not write any checks; absolutely no activity other than deposit. Went to bank. Besides staring at me like I'm crazy to be asking where my 5000 is, absolutely NO help. I sat there at least 45 minutes. Got several different answers including "you'll see the whole thing in a week". Huh? I had all backup with me including copies of check, deposit slip, etc. Never did get a straight answer. Besides all this, there was also a $200 deposit I did not make. Huh? Finally called main number because the main branch in Tulsa is closed on weekends and no bank officers are available. Main number said the $200 is a "courtesy" so people can get a little money. I didn't want or ask for money. I wanted to see the full deposit. PERIOD. Turns out the missing $5000 is available for cash (not shown online though). The rest is on hold for clearance. OK. I understand clearing a big check but I DO NOT UNDERSTAND WHY ARVEST WILL NOT SIMPLY SHOW THE ENTIRE DEPOSIT TO THE PENNY WITH A STATEMENT ABOUT SO MUCH ON HOLD UNTIL ...DATE, 5000 AVAILABLE. Skip the $200 convenience......especially when I said we don't want to take a penny of this. Idiots. Possibly sneaky. Certainly hateful and rude.

Sure wish I'd read the reviews of this Walmart bank before I tried to make a deposit.
     
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Bank Buyout of Bank of America
Posted by Rpzofpi on 03/22/2013
HOT SPRINGS, ARKANSAS -- I have been a loyal customer to bank of America since 1993. I have never had insufficient funds, or written hot checks. This bank buy out from Arvest, has left me owing money and writing hot checks. I was under the impression to tear up my bank of America checks and start using my Arvest, which I did to 3 credit card companies, and 2 local bills. I went to make a deposit to Arvest, I was told, not yet not until Monday.

I was shocked, I ask what about the checks I have written. Well you should have read the book correctly. You will just have to pay for insufficient funds and check return fees. I am so disappointed in this bank. They refused to hold the checks I wrote for 2 days until the money was transferred. I will not use this bank at all. I will close it out as soon as possible. Do not use this lying money hungry bank.
     
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Posted by clutzycook on 2013-03-22:
Did BOA buy out Arvest or did Arvest buy out BOA? I'm surprised you have had to use new checks. My old bank (LaSalle) was bought out by BOA in 2008, and I'm STILL using my old checks.
Posted by Obsfucation on 2013-03-22:
It's kind of a different situation CC. When a bank is acquired, the acquiring bank also now owns the routing number of the former bank, and can still clear checks that come in on that routing number.
I believe, in this case, Arvest is acquiring some branches from BoA. These things are always kind of messy and very difficult to pull off seamlessly. If I read correctly, the OP has not yet actually been charged overdrafts yet. Undoubtedly the OP is not the only one who made this error. What I think might happen is that Arvest will do is return the checks stamped REFER TO MAKER, which to the business means there is a problem not related to sufficient funds. The CC company will either re-deposit or contact the OP, who should tell them to re-deposit the check. By the time it comes it a second time, Arvest will be ready to process the item and it should go right through.
Because of the way checks are processed, a bank isn't really able to just sit on the checks until the account gets transferred. The have to sdo something with the check when it is presented, and in this case, since it came in before the account is opened, they can't pay it. So the question will be how they return it.
I'd like to hear how this plays out.
Posted by clutzycook on 2013-03-23:
Thanks for the clarification.
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Arvest Bank Took The Little Money We Had To Pay For Sons Chemo Meds
Posted by Blporter168 on 07/29/2010
WEBB CITY, MISSOURI -- I had a problem a couple of weeks ago because of a check which had apparently bounced at the time I called the bank because I was negative by $69 I explained that I had not realized my account was in jeopardy and requested assistance because other payments were going to bounce which would create even more of a mess so now I am overdrawn by $174 I called the bank again and explained that we need this money for our sons chemo medications and was told they would not assist us.

Okay so what now? Our 14 yr old has to have medication.
     
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Posted by Weedwhacked on 2010-07-29:
When you overdraft your account the bank charges you. You make it sound like it was their fault. They didn't take your money, you gave it to them.
Posted by Venice09 on 2010-07-29:
I know you don't want to hear this, but banks don't care about your family's health needs. And in all honesty, they shouldn't have to. You have to be extra careful not to overdraw your account if the money is needed for something so important. I know that's easier said than done, but it really is your responsibility to make sure your son has what he needs. Maybe a family member can help you until you get your account in order. I'm sorry you're in this position, but it sounds like you need a more long term solution so this doesn't happen again.
Posted by momsey on 2010-07-29:
In your situation, if you have no money for your son's medication, you have to turn to a charity. Talk to your son's doctor or your church or someone. Tell them what's going on and see if you can get assistance from them for your son's medication.

A bank is not a charity, and they can't operate like one, or else they would be out of business. I really feel for your position, and I hope it gets worked out soon. I hope your son is ok.
Posted by yoke on 2010-07-29:
What did the op want the bank to do? Did they want the bank to give them extra money so they could pay their bills?
I am sorry about the op's son, but if they can not pay for the meds the doctors office may be able to help or even the pharmacy.
Posted by Anonymous on 2010-07-29:
This surprises me as Arvest is a great bank and a bank I've recommended to people in the past. They most certainly could have waived the fees.

Elevate your complaint higher than your local branch. You might be surprised with the results.

I wish you all the best with you and your son. Take care.
Posted by Helpful on 2010-07-29:
First, my thoughts and prayers are with your son blporter168. As others have suggested, the bank is not the entity here at fault and would likely not be the one to hand out money. Speak with a family member, church or your prescribing physician and I would bet you'll get the help you need.

All my best for you, your son and family.
Posted by FlShopper on 2010-07-29:
I agree with the others; if you cannot (or can only barely) afford your son's meds, then try reaching out to your church, doctor, hospital, etc. And if you can, set up the money for his meds in a separate account, to be used only for him. This will help lessen the chances of something like this happening again.
I wish you and your son the very best.
Posted by BEJ on 2010-07-29:
Next time your son has an appointment with the MD, ask him if there is any help available. As a nurse, dealing with oncology patients, I understand how expensive chemo drugs can be. Drug Companies, sometimes have programs where they will assist with the cost of chemo medications for those who are having difficulty paying for them. Please check it out. Also sometimes the hospitals have funds set up to assist patients in need as well.
Posted by Anonymous on 2010-07-29:
Also check your local government services to see if there are any programs to help pay for your sons chemo.
Posted by CrazyRedHead on 2010-07-29:
What did your checking register say before you bounced that check?
Posted by Anonymous on 2010-07-29:
I would definitely look into seeing if there are any programs out there to help people with cancer. I am sure there is some organization out there to help people like you and your son. Doesnt united way help with stuff like that?
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Poor Customer Service You Wont Be Happy!
Posted by Peanutn1 on 12/03/2009
TULSA, OKLAHOMA -- I have banked at Arvest for 14 years with little problems. When I opened a business account with them 3 years ago I have experienced several. Every time I would go to a branch for a deposit The teller would want to convert my savings account to a money market account. After many no's, one day a money market account popped up on my on line banking. This lady converted my account without permission, no signatures, authorization, no nothing! I immediately had this situation corrected and demanded my account be reinstated as it was. This was 2 years ago. Last year I had a problem with my online banking site keep logging out after only a few minutes of logging in. The customer service department and IT says it's not their problem, it's my computer. I told them I tried 3 different computers with different ip addresses and had the same problem. I was talked to very rudly and was told deal with it, its not our problem. ( It mysteriously corrected itself the following day).

Well the money market situation did not go away. I discovered I was not receiving interest on my money the last few years because the savings account was not "reopened" but my account was still active, so no interest was accrued. I was told they will only go back 6 months for crediting interest but will do me a favor and extend it for a year. I was told It was my fault for not catching their mistake.

I closed 2 savings accounts, personal checking, business checking, merchant account and I was set up as a vendor to offer my customers bank loans NEVER AGAIN! I now bank at American Heritage with wonderful customer service.
     
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Posted by Anonymous on 2009-12-03:
I'm glad you're at a bank now that will cater to your needs.
Just be aware that tellers have to ask if you want to convert your accounts or open up new accounts. They have to have so many "sales" per month.
That teller shouldn't have pushed it through, though, to her supervisor to convert your savings without your permission... that was wrong. And thankfully, it got corrected (even though the outcome was bad all around); but, it was unfortunate it happened. And, you didn't put up with it... which is good. You took the steps necessary to correct a situation.
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Want to get screwed,come to Arvest
Posted by Banky-smanky on 11/25/2009
You want your name slandered all over your credit report even if The problem wasn't your fault ? Well, If that is pleasing to you the experts at Arvest can certainly make it happen. I was simply on an account with someone who had some problems and the oversite was reported to credit reporting agencies and has dinged my credit as if I did this. I had nothing to do with it. I never received any notice of anything, not being the primary account holder. This is a cheap shot and a testament of the new low being embraced by Arvest. I would strongly resist the urge to bank with them as the benefits are none and the penalties are many.
     
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Posted by Anonymous on 2009-11-25:
This is the risk you take when you sign onto that joint account. Remember the old saying 'ignorance of the law is no excuse'? Well neither is ignorance of the deadbeat. When you signed with him, you took ownership of everything he does. Sorry.
Posted by old fart on 2009-11-25:
Pick your joint account partners more carefully...
Posted by old fart on 2009-11-25:
Open up a credit union account in JUST YOUR NAME!
Posted by madconsumer on 2009-11-25:
sad that it happens this way.

very helpful.
Posted by Anonymous on 2009-11-25:
If you're on that account Arvest did nothing wrong.
Posted by bunnyhead on 2009-11-25:
This isn't the bank'a fault. You are on a joint account. The loser you are on the account with is to blame. When you have a joint account or you co-sign for someone, their mistakes can come back and bite you. Choose your financial partners more wisely next time.
Posted by banky-smanky on 2009-11-26:
Maybe I should clarify my position.This was my 17 yr old daughter.When the account was set up I was told I was only a co-signer.I had no access to this account.All the documentation went to her.The account representative set it up that way for her privacy and told me so in advance.I saw nothing.I also do not open her mail.When you co-sign on a car if the account holder defaults ,they contact you pretty quickly.I was not contacted at all.I would have nothing to say about this had "they " informed me of a problem.I had to hear it from her.But while I heard nothing from them,They are free to and happy to hold it against me.This is wrong.And yes,It is the bank's fault.
Posted by Mr Finance on 2013-11-16:
I'm not sure you understand how financial institutions work banky-smanky. Accounts cannot be opened for minors without a parent or legal guardian's permission (acceptance of any monetary obligation incurred by the minor). When you signed the papers, you were stating that you stood behind her financially and that you were legally responsible for actions. If you wanted to avoid debt obligations that were created by your 17 year-old daughter, you should've waited until she turned 18 so that she could legally open an account without a co-signer, or guarantor. And on Arvest's part, it would be idiotic to not report to credit bureaus on the status of collections and/or debt. Without communicating with credit bureaus, banks cannot gauge how much risk they are taking when bringing on new customers. Some people just need to do research before they enter into contracts.
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Worst Service, Worst Policies, Worst Bank
Posted by Anthrostudent1 on 05/01/2009
BENTONVILLE, ARKANSAS -- I run my banking off of paper, recently the teller took the liberty to switch me to paperless with out permission. I asked for this to be fixed and he told me that I asked for it, which I wouldn't. I noticed that I still wasn't receiving my information. Last night I receive a post card saying I over drafted in one of my account for 11 cents, for this they charged me 17 dollars.

They refuse to wave the fee. So today I am going to move $20,000 out of their bank.
     
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Posted by Anonymous on 2009-05-01:
Ask them to show you proof that you asked to switch from paper to paperless. You would have either had to sign up online or fill out a form with your signature.

Either way, that doesn't excuse a person from going overdraft, however based on your previous history with them, I'm sure they could waive the fee as a one time courtesy, and get you set back up on paper statements ASAP.
Posted by CrazyRedHead on 2009-05-04:
What does bouncing a check have to do with going paperless? Whether or not you receive a statement has nothing to do with balancing your account or keeping a paper register.
Posted by BokiBean on 2009-05-04:
$17 is chump change. Most banks are charging $38-39!
Posted by NRD on 2009-06-18:
People need to keep up with their finance's and quit blaming others for your stupidity!! Mistakes happen..but don't get pissed at others and blame them. I love Arvest!! There employees are always so nice!
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You May Look Like Your Benefiting The Community,but You Are Really Ripping-Off The Consumer
Posted by Littlebigman on 03/27/2009
LOWELL, ARKANSAS -- If most people new this they probably would watch their Banking transactions more close. A penny here and a penny there add up to a rip-off of the community. So if you see a Arvest sign that we built this Stadium or we built this Park.

B. S. you built this Stadium or you built this Park, when Arvest rip you off a penny hear or a nickel there. They are full of pride, aren't they

I was once a believer in Sam Walton and his achievements. For those that didn't know, that Arvest is a Banking company of Wal-Mart.

I myself ignored the complaints from people about Wal-mart. I guess your not a true believer until it happens to you. Arvest and Wal-Mart has available control, on most everything around you.

This is a good example for everyone....I had a account with Arvest Bank in North Central Ar. I closed the account and had my Social Security moved to another Bank. This traction was done in plenty of time, (Five Wks) to be exact. My check never showed up in March in the new Bank. I informed S. S.Of Harrison about it ...It will take a few days, no it will take five days, no we have a tracer on it. March 23rd I located the check at Arvest in account that was closed in early Feb.

The account was closed in good standing, I was told, everything that comes in will be sent back. Now the account is being charged 88.00 dollars of a internet scam that pulled out 88.00 on my credit card with out my permission. Your card and bank are suppose to protect you against this crap. This did not show, when account was closed

Anyway Arvest is holding the check -88.00, and will not send the full amount back to S. S., also I can't retrieve the rest of the money, because I do not have and open account. This is fraud and Arvest should be charged. Harrison S. S.office also should be looked into for not demanding the check in full back. This is a total scam like the one on the Internet and should be investigated.
If they had sent a letter and ask for the 88.00, there would have been no problem. You don't steal from someone and try to take control of something that is not yours to deal with.

They stood right up to me and said you had a account here a one time so we can do want we want. Now ,...Does that sound like Wal-Mart? As of today you are just like everyone else in this community if something goes wrong you want to blame it on someone else. But I like this exc- use better and I have come across it quite often. You misunderstood, what I said. Yes I did... I trusted you for your word, which is not worth a Damn. To many Indians with forked tongues.
All in all, get it in writing or record it, lucky I did. Because a smiling face can't always be trusted.

If your employee of this company and you think the only way to keep your job is to lie. Just remember that when your at Church asking for forgiveness.
Not only are you suffering in the soul. Think about the person that can't eat this month or pay his bills and heat his house. Oh, yes that disability check that your holding hostage, it is important for my survival and to keep my children Healthy when they are sick, to drive them to the Dr.

Good luck Arvest I think Sam would be rolling in his grave. He knows who made him and he knows who can bring his hard work down. Time to start weeding out the dishonest people.



Yours Truly
Chas.

     
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Posted by Soaring Consumer on 2009-03-27:
Contact the Office of the Comptroller of the Currency. The website is http://www.occ.treas.gov/
Posted by Anonymous on 2009-03-27:
If the check didn't go to the correct bank, it isn't Arvest's fault, you need to blame SS for that one.

How did a charge to your credit card hit your Arvest account? If you mean a DEBIT card transaction, you probably still have time to file an Affadavit of Fraud and possibly get your $88 back. You have a limited time to do this, so don't hesitate.
Posted by Anonymous on 2009-03-27:
As it says in the Holy Bible, "Thou shalt not cast stumbling blocks before the blind." Pray, OP. Pray that the love of Jesus will turn these banks to be servants of their communities.
Posted by Littlebigman on 2009-03-27:
Yes, but why want Arvest send it back...it is a closed account.It is a closed account???
Posted by NRD on 2009-06-18:
I have closed an account before...they give you like 10 days or 30 maybe to have a chance to reopen it. If a deposit comes through then they will deposit it! I love Arvest...they have always done me and my business good!
Posted by Mr Finance on 2013-11-16:
Wal-Mart has absolutely no ownership in Arvest. Before you begin making assumptions because of hearsay, you should get your facts straight. If you want a direct deposit to go somewhere other than the account number that you indicated initially with the paying party, you need to contact the paying party and give them the new account number that you want the payment to be put into.
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Best Bank in Town
Posted by Piggy55 on 03/13/2009
LAWTON, OKLAHOMA -- My husband and I have been with Arvest for two years. We are extremely happy with their service. When I opened our account they were able to do everything for me including: changing our direct deposit over to their bank. Changing our Insurance electronic payments to them. I didn't have to do a thing. This was great since my husband was in Iraq at that time. Our account is always balanced at the end of the month.

The Employees are always friendly and able to help in any way. We have had no problems with this bank. Even when we call on the phone we are treated well. I would recommend this bank to anyone.
     
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Posted by Anonymous on 2009-03-13:
This is how all banks should be...Great post!
Posted by Anonymous on 2009-03-13:
They were my primary checking account for years. Not a problem one. Recently my Arvest account which has been pretty much dormant for the last year was hit with $400 of unauthorized Pay-Pal withdrawals. I reported it at my local branch and they had me sign an affidavit. The Pay-Pal and overdraft transactions were backed out within ONE DAY. No fuss.. no muss. Indeed, Arvest is awesome.
Posted by tnchuck100 on 2009-03-13:
I agree. Just pray they remain a localized bank and don't get acquired by the bullies like Bank of America.
Posted by Anonymous on 2009-03-13:
Arvest isn't a local bank. They have many branches in Arkansas, Oklahoma and Missouri. Arvest was founded and is ran by one of Sam Walton's kids which explains their very pro-customer ways.
Posted by tnchuck100 on 2009-03-13:
Crab, I did not say "local", I said "localized". They cover a relatively small area.
Posted by madconsumer on 2009-03-13:
this is just like the service i receive form bank of america!

way to go Arvest Bank!

grest review.

very helpful.
Posted by Susie on 2014-03-20:
I would never bank with Arvest again! They do not care about people. I have a house mortage with them. It is a nightmare. Every year they come up with a bill saying my excrow was not enough. LOL I have not missed a payment. So where the hell does the money I pay for taxes and insurance go? They act like they are God and have the right to hurt people's credit and lives. I will be 60 this December and I owe less the 75,000.00 on my house. Any one want to buy a big house in the country LOL?
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Arvest Bank Is Not Worth Your Time Banking At!
Posted by MJFreeman on 10/24/2008
MOORE, OKLAHOMA -- There was a mix up with my daughters direct deposit resulting in it not being deposited then it should of. Of course this made her UNKNOWINGLY fall short in her account. Arvest continued to let her use her card until her overdraft charges reached about $400 in fees. Could they have declined her card? Of course. Notify her? Of course. Did they? No, of course not because they were making to much money off of a 19 year old college student. The kicker is that she even had the amount in her savings account (same bank). This has wiped out what little savings she had for college expenses and life in general.

Other banks show more compassion & understanding in these rare and unfortunate events. If you are looking for a bank don't go to Arvest and try a credit union with real people not a bunch of greed seekers. SHAME ON ARVEST!
     
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Posted by Anonymous on 2008-10-24:
Debit cards are not declined...credit cards are. If the problem truly is a bank error, they will refund her the OD fees. If she as spending money she didn't have, because she doesn't keep a check register, then she's plain out of luck.
Posted by saj80 on 2008-10-24:
It sounds like whoever originated the direct deposit made the error, not the bank. Your daughter should always verify when a deposit is made, and not spend the funds until this is done. Also, the bank is required to send out overdraft notices, which would have alerted your daughter to the lack of funds. Were these notices ignored?
Posted by MyDogsMom on 2008-10-25:
Debit cards can be declined if they are not linked to accounts where money can be removed from (i.e. additional savings account or line of credit).

I run credit cards every day in my business and yes...sometimes a debit card gets declined.

MDM
Posted by NRD on 2009-06-18:
Your daughter should have kept a running register. Seems as a parent this is something you should have taught your daughter and maybe this would have not happened...unless you don't know what you are doing also...
Posted by DByrd on 2013-04-26:
Arvest in Muskogee is doing the same thing as Bank Of Oklahoma got sued for. They need to be sued. I think I'll start getting out the entire 400.00 instead of 30, 40, 50...and take my sweet time in paying them back.
Posted by L. Nelson on 2013-10-26:
I totally agree with there overdraft policy is just like bok. You may have the money in your acct but your transactions are pending for 2 or three days and when you use the balance available all of a sudden your pending transactions go through and your hit with multiple overdraft fees. Looking forward for a class action suite Very soon.
Posted by Mr Finance on 2013-11-16:
In my past experience with Arvest, I was prompted with the decision to opt in or out of overdraft protection. This allows the customer to use their debit card when their account is overdrawn up to a certain limit. It seems that you're under the misperception that there is someone watching your daughter's account at all times so that they can get in contact with her anytime she utilizes her overdraft protection, when in reality, it's a feature that she chose to opt into which puts the responsibility on her shoulders. A debit card CAN be declined if the customer chooses to opt out of overdraft protection, which means that any purchase made while the account has insufficient funds will be declined. Managing personal finance is a responsibility placed on the customer who decides to open a bank account!
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