TULSA, OK -- It was January 23rd 2015 approx. 12:05 pm (my lunch break) I went to the Arvest Bank on 43rd and Garnett to withdraw 160.00 dollars from my account and I couldn't help but notice my account was NEGATIVE $483.00. I couldn't help but go inside and speak with a financial advisor. Her name was ** at the branch on 43rd and Garnett. I explained to her my frustration and I asked her how.. "please explain to me how my account is negative 400 odd dollars."
She then told me, a check from my job direct deposited my check into my account (which I always have done). She said that the reason my account was negative was because of previous pending transactions and once my check had been cleared at 8 pm my account would no longer be negative.
I thought it was kind of odd because in the past when I overdraft I know exactly how much I take out because I withdraw it all at one time but I took her word and asked for her name and returned to work.. I called the customer service that evening after work because what ** told me just didn't sound right... I spoke with **..
** informed me that it was QC holdings that tried to take out 590.00 dollars from my account which was unauthorized... I pay this company 100.00 every month.. they had no authorization from me to take out $590.00. This is not a small amount of money for a single mother working full time and putting myself through school along with having to pay for daycare, formula and diapers.
** then informed me, they could stop the payment for 20.00. I explained to her my frustration as well as stating I did not want to pay 20.00 to stop a payment I never authorized. She then told me I could go in to one of the locations to file a dispute, so I did.
I went to the 71st and Sheridan location. I explained to the lady what was going on and she helped me in the best way she could... she gave me the papers after I filled the dispute and I asked her why it said it would take 10 days for my money to be back. She then said that didn't apply to me that is only when customers are waiting for thousands of dollars to be distributed back into their account. She said at the most it would take 4 days and it could be before.
Wed. Jan.28TH I called the 71st and Sheridan branch and spoke with the manager, **. I was calling in regarding to the dispute I filed. I wanted to see if the money had been distributed back into my account and he then told me that when the dispute was filed the young lady that filed it put the wrong amount on the dispute. She put 400 odd dollars when the actual amount was 590.00... it was just neg. 400 meaning I had about 200$ in my checking.. ** told me that there was nothing he could do that only thing we can do is file another dispute and I would have to wait however many days to receive my money as well as it's not a guarantee that I will even get MY money back.
I said "**, I have no money, this bank authorized for this company to take out a large amount from my account basically my whole check and now you're telling me that I cannot get my money until next week which is when I get paid again, and there is nothing you can do about it? So, you're telling me that because your staff made a mistake I HAVE TO SUFFER?"
From the beginning everyone has been giving me the run around. I still didn't go into full details only because I am at work and do not have time but I am OUTRAGED! I will never bank with Arvest again and never I am moving with mid first... thanks but NO THANKS! Horrible customer service!!! No one takes accountability for anything.
LOWELL, ARKANSAS -- If most people knew this they probably would watch their Banking transactions more close. A penny here and a penny there add up to a rip-off of the community. So if you see a Arvest sign that we built this Stadium or we built this Park. B.S. you built this Stadium or you built this Park, when Arvest rip you off a penny here or a nickel there. They are full of pride, aren't they.
I was once a believer in Sam Walton and his achievements. For those that didn't know, that Arvest is a Banking company of Wal-Mart. I myself ignored the complaints from people about Wal-Mart. I guess you're not a true believer until it happens to you. Arvest and Wal-Mart has available control, on most everything around you.
This is a good example for everyone... I had an account with Arvest Bank in North Central Ar. I closed the account and had my Social Security moved to another Bank. This transaction was done in plenty of time, (Five Wks) to be exact. My check never showed up in March in the new Bank. I informed S.S.of Harrison about it... "It will take a few days, no it will take five days, no we have a tracker on it." March 23rd I located the check at Arvest in account that was closed in early Feb.
The account was closed in good standing, I was told, everything that comes in will be sent back. Now the account is being charged 88.00 dollars of a internet scam that pulled out 88.00 on my credit card without my permission. Your card and bank are supposed to protect you against this crap. This did not show, when account was closed.
Anyway Arvest is holding the check - 88.00, and will not send the full amount back to S.S., also I can't retrieve the rest of the money, because I do not have an open account. This is fraud and Arvest should be charged. Harrison S.S. office also should be looked into for not demanding the check in full back. This is a total scam like the one on the Internet and should be investigated. If they had sent a letter and ask for the 88.00, there would have been no problem. You don't steal from someone and try to take control of something that is not yours to deal with.
They stood right up to me and said you had an account here a one time so we can do want we want. Now, does that sound like Wal-Mart? As of today you are just like everyone else in this community if something goes wrong you want to blame it on someone else. But I like this excuse better and I have come across it quite often. You misunderstood, what I said. Yes I did... I trusted you for your word, which is not worth a Damn. Too many Indians with forked tongues. All in all, get it in writing or record it, lucky I did. Because a smiling face can't always be trusted.
If you're employee of this company and you think the only way to keep your job is to lie. Just remember that when you're at Church asking for forgiveness. Not only are you suffering in the soul. Think about the person that can't eat this month or pay his bills and heat his house. Oh, yes that disability check that you're holding hostage, it is important for my survival and to keep my children Healthy when they are sick, to drive them to the Dr. Good luck Arvest I think Sam would be rolling in his grave. He knows who made him and he knows who can bring his hard work down. Time to start weeding out the dishonest people.
MAUMELLE, ARKANSAS -- After years of banking at Arvest and 15 years of free checking, now that I'm over 65, Arvest has decided to do away with free checking... regardless of age or past loyalty. The saddest part is they do it without an ounce of remorse for loyal customers who have banked there for years.
I went in personally to see if there were any other options, and aside from some ridiculously remote options of allowing them to invest my money and pay me nothing in return, the answer was "Well, these are your choices, take it or leave it."
So what ever happened to customer curiosity? When I went back to close my checking account, they were completely indifferent and just gladly handed over my remaining balance! Not one mention of "Sorry to lose a loyal customer... or why are you leaving us?" Arvest Bank is ALL about itself and no one else. I'm glad to be rid of them. By the way, I now run my checking account through my Credit Union. They are happy to have my business.
ARKANSAS -- This never used to be a problem. They have extremely poor security on debit cards, and now when your card is stolen, they make YOU do the calling to get the problem taken care of. In the meantime, they overdraw your account, and do NOT refund the overdraft fees.
We NEVER overdraw our accounts, unless the cards are stolen. I now believe that they are stealing the info themselves because the account that was stolen from this time, never leaves my house. It's my small business Etsy account, and it has no checks, only a debit card. After the money is transferred to that account, I transfer it out to where it needs to be. I don't leave more than $20 in that account.
There is NO WAY anyone could have stolen this debit info without getting into my house and finding the hidden card. I am home virtually 24/7/365. No bank is wonderful, but this is outrageous and a way for them to comp cash that they would otherwise not get. Moving out tomorrow. Probably will move both accounts very soon, not just my business account.
Will be moving to the Credit Union where we have our savings account, I suppose. STAY AWAY FROM ARVEST. Will report them to BBB and Federal Trade. Getting a lawyer is pointless and will cost more than the $51 they just cheated me out of. Also, posting this info anywhere online I can find to get the word out about this bank. (We have been with them for 20 years, and this is how they now play the game!!!)
TULSA, OKLAHOMA -- Deposited certified check for 205,000. Checked online same day and deposit shown as $200,000. Where is the other 5000? Did not take a dime of that deposit and did not write any checks; absolutely no activity other than deposit. Went to bank. Besides staring at me like I'm crazy to be asking where my 5000 is, absolutely NO help. I sat there at least 45 minutes. Got several different answers including "You'll see the whole thing in a week." Huh? I had all backup with me including copies of check, deposit slip, etc. Never did get a straight answer.
Besides all this, there was also a $200 deposit I did not make. Huh? Finally called main number because the main branch in Tulsa is closed on weekends and no bank officers are available. Main number said the $200 is a "courtesy" so people can get a little money. I didn't want or ask for money. I wanted to see the full deposit. PERIOD. Turns out the missing $5000 is available for cash (not shown online though). The rest is on hold for clearance.
OK. I understand clearing a big check but I DO NOT UNDERSTAND WHY ARVEST WILL NOT SIMPLY SHOW THE ENTIRE DEPOSIT TO THE PENNY WITH A STATEMENT ABOUT SO MUCH ON HOLD UNTIL... DATE, 5000 AVAILABLE. Skip the $200 convenience... especially when I said we don't want to take a penny of this. Idiots. Possibly sneaky. Certainly hateful and rude. Sure wish I'd read the reviews of this Wal-Mart bank before I tried to make a deposit.
HOT SPRINGS, ARKANSAS -- I have been a loyal customer to Bank of America since 1993. I have never had insufficient funds, or written hot checks. This bank buy out from Arvest, has left me owing money and writing hot checks. I was under the impression to tear up my Bank of America checks and start using my Arvest, which I did to 3 credit card companies, and 2 local bills. I went to make a deposit to Arvest, I was told, not yet not until Monday.
I was shocked, I ask what about the checks I have written. Well you should have read the book correctly. You will just have to pay for insufficient funds and check return fees. I am so disappointed in this bank. They refused to hold the checks I wrote for 2 days until the money was transferred. I will not use this bank at all. I will close it out as soon as possible. Do not use this lying money hungry bank.
WEBB CITY, MISSOURI -- I had a problem a couple of weeks ago because of a check which had apparently bounced at the time I called the bank because I was negative by $69. I explained that I had not realized my account was in jeopardy and requested assistance because other payments were going to bounce which would create even more of a mess. So now I am overdrawn by $174. I called the bank again and explained that we need this money for our son's chemo medications and was told they would not assist us. Okay so what now? Our 14 yr old has to have medication.
BENTONVILLE & HOT SPRINGS, ARKANSAS -- Arvest hands down the WORST MOST HORRIFIC bank imaginable!!! Can't do anything to help customers. Called 3 other well known banks asked if policy was same... Nope one even laughed and said "Are you serious? They do that?" Greedy greedy greedy!!! Also when you ask or need something answer is always "Nope I'm sorry. We can't do that..." Ok idiots what can you do???
TULSA, OKLAHOMA -- I have banked at Arvest for 14 years with little problems. When I opened a business account with them 3 years ago I have experienced several. Every time I would go to a branch for a deposit the teller would want to convert my savings account to a money market account. After many no's, one day a money market account popped up on my on line banking. This lady converted my account without permission, no signatures, authorization, no nothing! I immediately had this situation corrected and demanded my account be reinstated as it was. This was 2 years ago.
Last year I had a problem with my online banking site keep logging out after only a few minutes of logging in. The customer service department and IT says it's not their problem, it's my computer. I told them I tried 3 different computers with different ip addresses and had the same problem. I was talked to very rudely and was told "Deal with it, it's not our problem." (It mysteriously corrected itself the following day.)
Well the money market situation did not go away. I discovered I was not receiving interest on my money the last few years because the savings account was not "reopened" but my account was still active, so no interest was accrued. I was told they will only go back 6 months for crediting interest but will do me a favor and extend it for a year. I was told It was my fault for not catching their mistake.
I closed 2 savings accounts, personal checking, business checking, merchant account and I was set up as a vendor to offer my customers bank loans. NEVER AGAIN! I now bank at American Heritage with wonderful customer service.