Asbury Automotive Group

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Car Purchase @ Dealership went bad
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TAMPA, FLORIDA -- In December of 2003 I went to Tampa Florida for
business. While in Tampa I went into JW Courtesy
Autogroup Located at 4600 N Dale Mabry, Tampa FL
33614. While in the dealership I took real interest
in the pontiac Grand AM. I was first shown the SE
Edition and because they were standard and did not
have any power door locks I was then advised
that I would be able to get the next edition up for
$19,880.00. I advised the dealership up front that
I had pre-approval for a car loan through Capital One
Auto Finance (previously known as PeopleFIRST L
Mini application and they would see what
they could do. Since my co-worker was with
me he was Hungry and he wanted to go get some
food we left. A few minutes later my phone rang
and was asked for my social security number.
Without hesitation I told them it. Approximately
20 minutes later I received another phone call
from my Sales Representative Jason informing me
that the car was mine to come pick it up. I
acted Very shocked and surprised that the
dealership agreed to accept $17,000.00 and payoff
my previous car. Anyway I was then also told that
I had Anti-Lock Breaks (ABS) and because I was so
excited they made me sign a couple of papers.
They also asked me to put two financial
bank references just so they could have them on
file which I did. Bruce advised me to 'just makeup
some addresses that they won't need to verify it.'
They then had me fill out the contract. I then left
the dealership and was told to return
the next day for my car alarm and key sensors.


Saturday December 6, 2003 at 8:45am I returned
to the dealership and informed Bruce that I no
longer was interested in the vehicle since they LIED
TO Me, switched my Financial company on me and jacked
up my APR Rate. He told me not to worry about it to
come back at 4:00 and they would return my vehicle to
me. 4:00pm came and they would not let me have my vehicle
back so I got angry and telephoned the police. The Tampa
Police department arrived a short time later. I then
spoke with someone else who says they would lower my
payments to $355.00 a Month and that was the only thing
they could do. I was also advised that I signed 'The
contract' and once you leave the dealership you
cannot return the vehicle because you own it.

Sunday December 7, 2003 I was driving back from
work in Tampa and had a flat tire so Roadside
assistance was called.

Monday December 8 2003 I returned to the
dealership for some adjustments on my vehicle
including the installation of the alarm which
is not working correctly now. I was also advised
that if I paid them $553.00 I could use my 'Own
Financing' and they would take care of everything
else.

It is now APRIL and I am Receiving hundreds of
Denial letters from companies saying that I applied
for a loan through them when in fact the dealership
sent it to several Hundred locations without
my knowledge and/or consent. As stated above the
dealership just wanted me to fill out the
information for their records only. My social
security number was written in n the application
by them. I have Been trying to get these credit
inquiries removed from my credit reports but keep
getting letters saying the dealership has to
request the removal of these items and I cannot.

I am very upset with my car buying experience
especially since they did not give me the extended
warranty I wanted that would cover my vehicle for
100,000 miles. I wound up being advised that the
vehicle I purchased that they claimed had ABS
(Anti Break Lock System) and would be told when the car
pressure becomes low when in fact this model does not
have these features through another dealership here in
Jacksonville Florida.

Another big issue remains that the dealership keeps
Calling me asking me to fill out the survey and
bring it to them for a FREE CARWASH,OIL CHANGE OR
CLEANING and has threatened legal actions if I was
to inform anyone about what has happened with me.
I honestly believe that this car buying experience
was horrible and I got scammed and that's why I
believe NO person should Trust Courtesy Auto Group.

I am informing your office about this because its
very important that other people do not get scammed
and the dealership that did this to me had no right
sending a credit application to hundreds of places,
telling me Lies and doing what they did.

I believe that Courtesy Should give me the
Extended warranty free and also the radio changed out.
I WOULD ALSO like the company to inform the companies
they sent my personal information that they sent
it in error and to remove it from my CREDIT REPORT.

++++++++++++++++++++++++
I encourage anyone who has had problems with Courtesy
to contact me via my new website:

http://www.courtesyautogroupsucks.com/
     
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User Replies:
Anonymous on 04/23/2004:
Some resposibility here needs to rest with the consumer, You signed the finance contract ( even though you did not agree with the terms) and you took delivery. Everything else is questionable ethics. First fill out your survey honestly and mail it directly to Pontiac, they are trying to buy your response via free oil change, carwash, etc. There is not a legal thing a dealership can do about a bad survey but the manufacturer may find it interesting, for God's sake that is what those surveys are for, honest answers. You don't have to pay anyone to refinance your vehicle, contact Capital One and inquire about the matter. When you signed the credit application you consented to the dealer to arrange financing for you, the problem here is the finance manager "shotgun" faxed your application instead of reviewing the deal to determine which lender you best qualified for. Check your window sticker all your standard and optional equipment will be listed there. If you wish to purchase a warranty contact me and I will direct you to your closest dealer and I would strongly recommend staying away from those internet warranty companies! It is a shame this experience happened because there is no winners here, the dealership has lost your confidence and probably future business. Good Luck.
JAXFL75 on 04/23/2004:
Dealerdirect - can you PLEASE Contact me! I would be interested in speaking with you. You can reach me via my website:
http://courtesyautogroupsucks.com/feedback.html
(Just put your email address and name) or can I reach you somehow?
fedupabsolutely on 04/24/2004:
you can get out of this contract if you so desire. if 18 months have not passed yet use the lemon law have three repairs made of the same nature. you need help ill tell you what to do .
Anonymous on 04/27/2004:
^^^ Great advise your recommending that the poster violate Florida Lemon law sect. 681.106 as pursuant to Bad Faith Claims. Maybe you shoud stick to advise that your good at, I'll take a #5 with a coke and remember to super size it!!
Slimjim on 04/28/2004:
^^^ good one :)
JAXFL75 on 05/17/2004:
** 5/17/04 - CourtesyAutoGroupSucks.com website has been removed. My complaint with this dealership has been resolved. Thank you
WHIZZER on 03/04/2008:
WISH THIS REPORT WAS A LITTLE MRE FRESHER TIME WISE, IT IS QUIT OLD AD IT IS NOW MAR 2008

RAY S.
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