Ashley Furniture Dining Room Sets - Page 2

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2.2 out of 5, based on 10 ratings and
46 reviews & complaints.

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Durapella Sofa
Posted by on
PORTLAND, MAINE -- I bought a dining room table and chairs from Ashley about 3 years ago. The chairs were poorly put together and one actually broke just from my 3 year old knocking it over once, on carpet! The paint was also chipping off the chairs all over the place from the minute I got it home. The table was holding up fairly well though and it seemed pretty sturdy.

Well, after having it about 2 years, the crease where the leaf can go won't fit together properly and I have a long space down the middle of my table. Also, the hinges have become so corroded with rust or something that I can't even get them undone to pull the table apart and try to get it together properly. The finish on the table is also faded in spots all over and its very noticeable. I'm embarrasssed about it. It was a $600 set and now it looks like I got it at Goodwill.

Now onto my Durapella living room set. I bought this only about a year ago. The salesman, who was very pushy, raved on and on about what great fabric this was and told me it was stain resistant and that it cleaned up very easily. HA!! I bought the set for this reason, knowing that I have a young child at home who would obviously get her messy little hands on it and probably spill things from time to time. Well, the first time she got a stain on it, I cleaned the entire cushion with just a clean rag and water.

Afterwards the entire cushion lost its brushed suede feel and was a darker color than the rest of the cushions. I have since had to clean the sofa numerous times and it now looks like it is about 10 years old and its only a year old. EVERY little thing leaves a noticeable stain. Even powder from a donut which would normally brush right off normal fabric requires me to it wash with water, just further damaging the set. I was so excited when my set was first delivered, it looked so nice. I thought I would have really nice looking furniture for quite some time. I am so disappointed now and really wish I had looked elsewhere. I don't have the money to just buy a new set and after only a year of use I shouldn't have to.

Furniture is quite a big purchase and people should be able to get their money's worth. Not so with Ashley Furniture! I will never shop there again! I am actually embarrasssed of what I still consider to be my new furniture.
     
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Anonymous on 08/06/2008:
Tammy from Ashley may come along and tell you to contact so and so at Ashley. Don't waste your time, nothing will come of it. Best of luck to you.
Tammy02 on 08/06/2008:
A M3C message was sent to DawnP.


Our dining collections are warranted for one year from the date of purchase to be free from material and workmanship defects. In regards to your DuraPella living room group, the cleaning code for this is:

W = Water
Clean only with a water-based shampoo or foam upholstery cleaner. Do no over wet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and laundered.

If you feel your situations fall under the Limited Warranties or you purchased an extended warranty, we request that you consider contacting the store directly for assistance, if you are unable to get assistance from the store, please feel free to contact the Ashley Furniture Consumer Affairs Department, so we can assist you by contacting the store on your behalf.

Our contact information is as follows:

Email: consumeraffairs@ashleyfurniture.com
Fax: 1-608-323-6139
Phone: 1-800-477-2222, ext. 5013
Mail: Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612

You may also consider visiting our website, www.ashleyfurniture.com. Click on “Contact Us” at the bottom of the homepage.

We are here to help!
chris513 on 08/06/2008:
Hi, "Tammy02"

thank you for the info!
Tammy02 on 08/22/2008:
Ashley Furniture Industries, Inc. responded to "DawnP" by leaving a M3C message on 08/06/08, unfortunately we have not received a reply back. An Ashley Furniture reference number was provided for quicker service. Therefore, if we do not hear from a consumer, we are unable to assist. Should "DawnP" reply to our message, we will review the information and proceed from there.
Anonymous on 08/22/2008:
Tammy you have a thankless job... so let me remedy that by thanking you (see cherp it's not that hard) for all that you do. Keep up the good work!
Xyooj on 12/04/2008:
Thanks for your review. We were looking the sofa... now we are not.
jennifer on 06/22/2011:
you should have gotten their very affordable protection plan that would have taken care of all your problems with the sofas. I too have had minor problems with a recliner, but they have stood behind their products and fixed the recliner and now works great. BTW: our salesman was great.....hate yours was pushy! He should just quit! lol
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Horrible experience w/the lack of customer service with Ashley Furniture
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SAN DIEGO, CALIFORNIA -- This is my horrible experience w/Ashley Furniture in San Diego. AVOID PURCHASE ANYTHING FROM THEM AT ALL COST. I emailed CEO Michael Jedlowski @ his given email on 8/1/06, but I have yet to receive a response from him or his managers. I wish I knew about this site before purchasing from them. Here's the timeline:

On 5/28/2006, I purchased a dining table set at the 7310 Miramar Rd, San Diego showroom. Parts of the reasons that I purchased the set from Ashley Furniture were the Sales Associate Rudy’s sale pitch of: “we have our own factory; we control the quality, the inventory, the distribution, the pick and delivery of our furniture”. After around 6 weeks, I was informed that the dining set arrived, and I picked up the above dining set at the San Diego Ashley Furniture Warehouse located @ 11045 Technology Pl, #100, San Diego. When I installed the parts together, I noticed that one of the six chairs has the wrong parts. I called the warehouse and was informed to bring the chair back.

7/2/06: I brought the wrong chair to the San Diego Ashley Furniture Warehouse located @ 11045 Technology Pl, #100, San Diego and explained the wrong chair situation to Manager Lonni. Lonni indicated for me to keep the wrong chair for the time being, and he’d order another chair right away. The correct chair would be delivered to me via UPS within 2.5 weeks at the most; UPS would pick up the wrong chair and deliver the wrong chair back to Ashley Furniture.

7/20/06 at 9:38 AM: I telephoned Manager Lonni @ (858) 683-1100; Lonni is out of the office, so I left a detailed message with Receptionist Mirna. Mirna responded that she remembered me from 7/2/06, and she’d give Lonnie my message.

7/21/06 at 11:16AM: I called Manager Lonni again. Mirna informed me that Lonnie is working today, but he was currently out of the office. I left my phone # and explained the chair situation to Mirna again.

7/21/06 at 2:02PM: I called for Lonni again. Mirna said that “Lonni is in the warehouse. Lonni already told Mirna that he ordered the chair, but it has not come in. I asked Mirna when did Lonni order the correct chair? Mirna responded that it was the same day that I came in, but sometimes it takes a little longer to get it.” I informed Mirna that I’d wait until the middle of next week.

7/27/06 at 1:29PM: No delivery from UPS, so I called for Lonni again. Mirna informed me that Lonni is out of the office, and the chair has not come in. I asked as to when the chair would be delivered? Mirna replied that she didn’t know, as she has no control of the inventory. I asked for Lonni’s last name, but Mirna refused to provide Lonni’s last name. I left my phone # with Mirna for Lonni again.

7/27/06 at 1:35 PM: I called the Miramar showroom @ (619)393-4663, where I purchase the dining set. I spoke with Rita and explained the whole situation and the lack of returned phone calls from Manager Lonni. Rita looked up my purchase info by my first & last name and phone #. Rita informed me that she’d forward my concerns to a Manager name Fritz. Rita indicated that she does not know Fritz’s last name.

7/28/06 @ 12:45PM: Manager Fritz from the Miramar showroom returned my call. Fritz informed me that he’d send an email to Manager Lonni and to expect a phone call from Lonni or Fritz by tomorrow (7/29/06).

8/1/06 at 10:27 AM: No phone call from Lonni or Fritz, so I called the Miramar showroom again and asked for Fritz. Roxy informed me that Fritz is out of the office today. I left a detailed message for Fritz with Roxy.


8/2/06: I place another phone call to Fritz at the Miramar showroom. Rita remarked that she remembered me from our last conversation. Rita informed me that Fritz is out of the office again today, but she took my phone # and would leave my message for Fritz for tomorrow. I sent an email to CEO Michael Jedlowski: mjedlowskicustomercare@ashleyfurniture.com

8/3/06 Still no response from anyone from Ashley Furniture.
     
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Liana on 08/04/2006:
Sounds very familiar and I want to thank you for the CEO information, we posted our comments as well and to date from early March are still waiting for ALL our furniture to be delivered in good condition, not all busted up like it has been time after time. Good luck.
ceramicgal1 on 08/12/2006:
Bought $11,000 from Ashley Furniture in Roseville, CA. Had first dining table chip from delivery guy after removing leaf. Had second table chip in same place after my husband removed leaf. Have called and cannot get anyone to answer calls. Found out the owner Robert Myers. Called him he had a girl call me back to let me know that they would fix the table. I told the girl it was unacceptable I want my money returned. This was two days ago have not heard anything back from them. Maybe if enough people get together they can get a lawsuit on this company going or get them out of business. They are frauding the public. Tell the media or whoever you can get hold of.
kingtut28 on 08/12/2006:
CEO Michael Jedlowski forwarded my email to his assistant, and his assistant contacted me. They delivered to correct chair and pick up the wrong one. It's ashame that I had to get the CEO involved before the problem was corrected. It shouldn't get to his level.
perfect on 10/03/2006:
I had similar experience with this company..Very bad customer service..Never buy anything from them..
Marlene on 03/15/2012:
I was excited to get my furniture from Ashley's but very disappointet when I got it, the bed was chip and within four months the wheels and rails broke, the leather sofa was rip, after seven months I'm still waiting for them to fix it. They have very poor customer system, every time I called them they always say they'll call you back but they never do, and when you get to talk to them, they always say they can do nothing about it. What a rip off...
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Since I Walked Into The Store Until My Furniture Arrived, I Received And Excellent Customer Service
Posted by on
Rating: 5/51
ORLANDO, FLORIDA -- I went to Ashley furniture just to take a look on what they have; since I first walked into the door, they make me feel welcome. I spoke with one of their representative, and explained him what I need and what I may be interested to buy, depending on how fast it can be delivery home. he started looking and showing me different furniture styles and I ended buying my new Living room set, three tables for my living room and home decorations. I can tell they were very patient because I was looking for specific color and style.
They send a text message to my cell phone confirming date and time within 48 hours after we closed the sale. I received everything within 2 weeks, early morning and on time.
I really have, as I said before, an excellent customer service.
     
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This Leather on Chairs
Posted by on
Rating: 1/51
NEW JERSEY -- Maybe 4 years ago we bought a nice table and chairs from Ashley furniture. The chairs have fabric backs and leather seats. Well lately I have noticed little signs that tears are beginning in many of my chairs. It seems as if the leather is so thin that the chairs have not held up to normal use. I don't even have small children in my home and we basically use the table for dinner.

I called the company and although they spoke to me there is no recourse. I am out of luck. This was a set I thought I would have for many years. The woman on the phone asked me if I conditioned the leather and I said no. I have my leather couch for over 10 years and never conditioned that either and that looks awesome. They skimped on the thickness of the leather and no it's ripping. End of story
     
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trmn8r on 07/26/2013:
Quite frankly I am shocked. I heard from someone that Ashley Furniture was the best. Now I look around, and I see several hundred if not thousands of complaints about the lousy quality and non-existent customer service. Of course if your product stinks, the best CS in the world wouldn't make a difference.

Could that person have been wrong?
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Dining Room Table
Posted by on
Rating: 1/51
MILLVILLE, NEW JERSEY -- We recently bought a dining room table, 2 trundle beds, couch, ottoman and pull up coffee table. The dining room table looks like someone took a black marker and put lines on it about 1 inch long against the grain of the wood. I counted 44 marks just on the tabletop. When we went into the store to see if the display model looked the same way it didn't. Not 1 mark. We talked to manager he order another table. Delivery guys brought it and there was even more of the same marks. They tell us this is distressed wood after the fact. The floor model they are selling doesn't look like this. The chairs are cheap. We had 1 rung on the chair break the 2nd day and another 2 weeks later. I feel like I shopped at a discount furniture store and I have a table that someone wrote on with a sharpie. We had 6 knobs pull off the trundle beds when being pulled out. The furniture is made very cheap.
     
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Over 2 Months, Still No Furniture, but They Already Charged My Credit Card!!
Posted by on
Rating: 1/51
BELAIR, MARYLAND -- Purchased a dining room set and living room set in May 2012, it is now August and still no furniture!

I am already paying for something that hasn't been delivered, and NEVER did I get a phone call to let me know what is going on, I have called them repeatedly and I get the run-around, they are going to check and call me back and never do, or they lie and say "looks like ahould be in soon" just to get me off the phone.

Horrible customer service, I am going to the store today to speak with a manager, not expecting any results, but I will make sure that anyone looking to buy from them hears me, and go somewhere else to get their furniture...

Update: went to the store and asked to speak to a manager, she listened for a few seconds to all my complains, asked for my phone number, checked the computer and stated that they are receiving a shipment in 2 weeks. No apology, no concern at all. Told her I am tired of being told the same thing over and over, and that I wanted to cancel the order, her response? "OK" and proceeded to issue the refund. They simply DO NOT CARE!
     
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KevinTX on 08/01/2012:
Cancel it while you have a chance.. have you seen the reviews on this site?
trmn8r on 08/01/2012:
Yes, if you have an opportunity to cancel that is probably your best move. Given the quality of their goods and their customer service, I can't imagine why you would want to continue a relationship with them.

As far as spreading the word, note that many people are complaining about Ashley. There are those who will state that 99.999% of Ashley's customers are satisfied customers, but I haven't seen statistics to support that.

Furniture can take months to receive - it isn't unheard of. In this case, my guess would be it isn't worth the wait.
Whiteduck on 08/01/2012:
You also better talk to your CC company as you usually only have 60 days to dispute any charges. You could be left with nothing and no way to get your money back.
Alain on 08/02/2012:
As everyone has said, cancel it and make sure the charge is removed. For good measure, you can also report them to http://www.oag.state.md.us/contact.htm
Ashley lack of consumer service, poor products and delivery problems are almost legendary, coast to coast, both on this web site and others.
Page on 08/21/2012:
I purchase bed set on 28 May, was told everything but two night stands arrived in end of July. Had them delivered two weeks ago and received all but temper mattress and one night stand. 8 days shy of 3 months still no bed to sleep in and the worst customer service ever. I haven't found happy coworker that bought from them yet and seen only one positive blog out of hundreds,,,just saying. Not sure next course of action. HELP
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Inferior quality, poor customer service, all sales final!
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MEMPHIS, TENNESSEE -- The table arrived with a split adjacent to a leg where the screw was inserted too close to the edge; this was discovered after moving the table and the delivery men left. We called immediately and were told to email pictures. After several days, I had to call back, be put on hold and told a technician would come out to fix it. We described the problem as a split in the wood. Another day and we were told it would be replaced before Christmas. Christmas came and went and no word. I called the next week, got put on hold for 15 minutes, had to hang up and never got as call back. I called the next day and was told the table was discontinued and I could get a store credit for the purchase price ( which meant I would lose the $90 delivery charge). I asked for a refund and was told "all sales are final". I strongly recommend getting your furniture elsewhere. Do not be fooled by the showroom, the sales force(which work on commission)or the "quality" of the furniture. The products are poorly made and the store policies will leave you stranded. Caveat emptor.
     
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Alain on 01/08/2012:
Ashley has a well earned reputation for poor quality and bad customer service. File a complaint at http://www.tn.gov/consumer/index.shtml and http://www.ftc.gov/bcp/index.shtml Thanks for warning other consumers about Ashley.
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Terrible service with no regard for customer satisfaction.
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I bought over $5k in furniture from this store and paid cash. I was told we would get all of the stuff in a week. Only got maybe half, then they lost a rug. I had to physically go to the store and pick the rug up myself (after they WOULD NOT allow me to take it when I first purchased the stuff). A delivery driver calls me at 6 A.M. and asks me if I want him to deliver my entertainment center. really? are you not a "delivery" person? yes I want you to deliver it. He delivered half (the top half) and said he didn't know anything about the bottom. I got one piece of the remaining 3. After a week of calling what seemed like 100's of different people they found out they had one extra in inventory but it had been damaged so they couldn't sell it. They would have to order another one and then send a letter to billing so they could get another invoice so they could ship it. 10 emails were sent to billing with no response. After 2 more weeks I finally got a hold of billing myself. They had never gotten any emails about the matter. They said it would be corrected and we would get our last few pieces. They called and scheduled another delivery time. No one came, I called them and (after 30 minutes of being put on hold... as usual) they said they had damaged it again and needed to order another one. "oops, they forgot to call you?" Another work day wasted.... Today everything was supposed to be fixed. I had a new delivery time. The driver calls to tell me he will be late. It is over 2 hours after the scheduled time and no word. He won't answer his call. On top of that he does not have the other final piece. I call the Conroe store and they said it is on another truck that will deliver today. They cannot tell me where it is or when it will deliver but it will be today sometime.... I will NEVER shop here again, they gave me the run-around for over a month. It isn't that hard, I pay you money, you deliver furniture. I do not recommend this store or any Ashley furniture store at all !!!! I sincerely hope I get my furniture today so I can get Ashley furniture out of my life for good!
     
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SO VERY VERY BAD
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GRAND FORKS, NORTH DAKOTA -- May 29 purchase a total $3,206 worth of furniture from Grand Forks ND store. Delivery took about 6 weeks. For $3,206 here what I got, six damaged dining chairs out of an order of ten and a broken apart scratched up buffet with non functioning light. Delivery guys had no assembly tools so had to use mine and had no instructions as tt how to put the stuff together. Took another day off work for Ashley to send repair guy, who repainted the chairs ( ie I paid for new but got refurbished) and attempted to fix the buffet. Waited a week for Ashley to confirm they would new buffet. waited a month for phone call to confirm it was available and waited a further two weeks for actual delivery. Took another day off work for delivery but ti didn't come TOOK another day off for dleivery and when the truck finally pulls up and driver tells me he is not even going to unload it as its so badly banged up. Store manager promises to resolve the situation and promises new buffet is ordered, she will personally inspect it and it will be delivered ASAP. Today, 5 months after paying for these items (YES FIVE MONTHS), when I call her yet again, she tells me it has NOT been ordered because she needs authoriziation to do so. Seeemingly my 3 grand is not sufficient authorization for me to receive what I have paid for!! and not even sufficient to receive a phone call here and there to keep me informed.
Consider this, if the situation were reversed and I had not paid for goods received 5 months ago what would the store do to me?? So lets be clear for $3000 heres what you can expect from Ashley furniture in Grand Forks. Expect slow and late delivery, expect to incur a loss of earnings from having to constantly take time off work for their mess ups, expect to have help with assembly, expect half the items you paid new for to actually be refurbished and the other half to be so bad they are beyond refurbishing. Expect Ashley to be quick to take your money and slow to come up with what you paid for, expect customer service so poor I can't even put the words to describe it on here. Expect to get involved in a lengthy and annoying 5 month waiting game. Expect for a complete breach of contract on their behalf.
my advice for what's its worth- DO NOT DEAL WITH THIS STORE, THEY WILL TAKE YOUR MONEY AND RUN.
My furniture is going back ASAP and I will expect a complete and full refund, I will then sit back and leave the matter of the breach of contract, loss of earnings and five months stress and inconvenience in the hands of my attorney.
     
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False Promises and Poor Customer Service
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CHICO, CALIFORNIA -- We purchased a dining room table with chairs in early January 2009. It was supposed to arrive within 6-8 weeks. Didn't arrive. We received one phone call telling us that they would call us when they had an arrival date. At 10 weeks we still had not heard anything and we went back again to the store... they gave us another date and finally we asked that if the item did not arrive by this 'new' arrival date (12 weeks after the original purchase) that our money would be fully refunded. Agreed. We actually gave them THREE extra days and finally went in and canceled the order. Since we paid with a credit card they would not write us a check, they had to place the purchase amount back on our card. They promised that within 7-10 days we would receive our refund.

Today is day 10, no refund. I just called... oh, silly me, it is 7-10 business days. So, we are actually only on day six now. I asked if we could have a check refund in four days if the refund isn't back in our account. The very quick and final answer was "NO - you will be refunded in the same manner in which you paid." OH, REALLY.... well I am quite sure they had our money within a couple of days - probably hours. They have sat on this for FOUR MONTHS NOW. I bet we don't get our money back with interest! I have heard horror stories from other unfortunate local customers since our little fiasco with Ashley, Chico, CA started; people waiting for months for furniture and then they withhold 30% if a refund is requested. I want to warn every single person who is capable of reading these words... DO NOT SHOP ASHLEY FURNITURE IN CHICO, CALIFORNIA.

If you do, you better walk out of the store with your product the very day you purchase it - or it will be several months... if ever that you might get to use your new furniture! We are at week 15 now, no refund, no dining room table and really... I am not holding my breath for four more days, because with the track record of Ashley Furniture, Chico, CA - we will most likely be dealing with this mess for a while.

Regrettable. Very, very regrettable.
     
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Soaring Consumer on 05/04/2009:
Dispute the charges with your credit card company.
Anonymous on 05/04/2009:
This might be a good time to call your credit card company and alert them that there is a problem. If push comes to shove, you will have staked a claim. I did this one time, and they don't me 'don't think twice', and charged it back on the spot, so you just never know.
Anonymous on 05/04/2009:
Your story is very common here, and it is a shame that Ashley doesn't make things right. You will notice from the other complaints on this site that the problems are not isolated to the store in Chico California. The problem is with most if not all stores. My understanding is that they are a franchise company and each store can pretty much do whatever they want and the Ashley corporate offices do nothing to help. Pretty sad statement for a company.
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