Ashley Furniture Living Room Sets - Page 3

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2.1 out of 5, based on 15 ratings and
51 reviews & complaints.

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Nice people, frustrating process
Posted by on
The associates at the store and on the phone were very helpful and friendly. We needed help choosing our furniture, so we didn't find them annoying at all, and our salesman was very knowledgeable. He stayed within our budget and made sure he understood what we were looking for before recommending products. We got a lot of great discounts and were quite satisfied with the experience in the store.

Getting our furniture has been a bit frustrating, but having worked in sales and special order products before, I can understand. Ashley only manufactures product as they need it in order to keep inventory and costs low. This means that anything not in stock at the store will take 4-6 weeks, which we were told up front at the store. Our delievery was set for May 21, and on the 19th we got a call that part of our order would not be available until the 24th. Since this is a weekday, we could not be home and we are going out of town the next weekend. The customer service representative was very helpful and set up delivery for our couch and ottoman as originally set up, and the recliner later.
     
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Alain on 2011-05-20:
A fair review and it's good to see you received satisfactory service, but given Ashley's dubious reputation I still won't shop there.
Whiteduck on 2011-05-20:
Yeah, and what I read was that you haven't yet received all you ordered. That's usually where Ashley falls apart. Maybe this post will be updated as the shipping dates come and go...
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Unsatisfactory
Posted by on
COOKEVILLE, TENNESSEE -- I urge anyone who reads this website to NEVER NEVER buy anything from ASHLEY FURNITURE Cookeville Tn, and to read reviews from other ASHLEY FURNITURE stores across the country. I wish my husband had before he purchased me a gift certificate as a surprise for our new house. I have been waiting 6 wks past the due date for my furniture to be delivered. First I was told they were waiting on the sofa, before they could make delivery. Danny at the distribution center said it should be in on the next shipment (1 week) after due date. The next week (2) they acted like they had never talked to me before and said it would be in the next week. When I asked what was taking so long for my sofa he said he did not know I would have to call my salesman at the store. I called the salesman immediately he said he did not know why the distribution center told me that he has nothing to do with it after the point of sales. I'm sure he has his commission check in pocket although I have no furniture.
Next they told me the sofa would be in on the next truck due to the distribution center at the end of the week(3). No furniture!!!! As you can guess week (4,5) same thing.
Now we are at week (6) for furniture that was supposed to be delivered early August. This week it would be delivered on the next truck they had coming to this area, mind you I paid for delivery. My husband called the distribution center they said it would be here Thursday or Friday. On Friday he called again they said they did not have a truck coming this way. He told them it had better be here Saturday morning!! Danny at the distribution center called back and said it would be here by 1:00pm Saturday. In the meantime I have called the store twice to talk to upper management and both times she has been out of the store running errands! Of course she will call me back immediately. No phone call.
Which brings us to 7:50am on a Saturday morning, Danny from the distribution center calls and gives me this long story about the second driver's son having fever and he wouldn't be in and he could not deliver my furniture today. Incredible! What about the first driver? No response will not deliver my furniture today. They have my money paid in full why would they deliver my product?? DO NOT BUY FROM ASHLEY FURNITURE UNLESS YOU HAVE MONEY TO THROW AWAY!!!!!!!!!!

     
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Skye on 2010-09-25:
Ashley strikes again! This must be complaint 1,984,376,897 against Ashley.
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Buyer Beware!!!
Posted by on
NORTH BRUNSWICK, NEW JERSEY -- I purchased a leather living room back in may and had to wait till June 30 to get my delivery and when I did get it it was damaged a week later they brought me another and that one was damaged another week later they brought me a third and again damaged. I finally told them that I have had enough and gave them plenty of chances to right this. it is now a week later and I am still doing their job and trying to find out when they will be picking the furniture up. when I called this morning they still have not even started paperwork on getting the furniture. customer service was terrible, I had a manager who lied to my face and said she called me when she never did. I have had to make all the phone calls, doing their job. I have never been so stressed out by a company the way they have stressed me out. I would never buy anything from them again and will let friends and family know not to shop there.

I am totally totally disgusted and frustrated. I can't believe a major chain like this could treat people like this.
     
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Skye on 2010-07-23:
You need to stay on top of this. I am not by any means, saying you are not, but just look at the negative reviews they always get. Nobody wants to be stuck with damaged furniture.
ellygino on 2010-10-02:
I brought my furniture there too, what a nitemare,..
lets get together and sue them...
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Worst Quality of Furniture
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CATONSVILLE, MARYLAND -- I purchased an entire living room of furniture that includes a sofa, love seat, accent chair with matching ottoman, carpet and end tables. Accent pillows that match the accent chair and ottoman where fading in color after furniture had been in my residence less than a week. The accent chair and ottoman has faded, the carpet has been shedding huge carpet balls as well. I have called the store numerous times with a complaint, after about 3 weeks, a service technician came out to take pictures, almost two weeks went by, no word from their Corporate Office. I called them to check the status two days ago, and was told that someone would be calling me back within a few hours, no call to date. I want every piece of this furniture returned, and my money back or I will contact my lawyer and sue the hell out them. They are dealing with very poor manufacturers and that is their problem not mine. This furniture was not worth the money paid for and it looks like it is 20 years old or more. I will never buy furniture from this store again, because what is delivered in not what is shown in their showrooms. Now I will have to get an attorney and pay out more money to make this right. I am in Customer Service and theirs stinks, they know they are selling defective products and don't care about their customers. But let me tell them, I will send out mail blasts all over the country to warn people not to purchase from them.
     
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tnchuck100 on 2009-12-17:
You are one of many, many shafted customers by this company. This site alone has hundreds of complaints. They should be out of business shortly. They should have just about exhausted the customer base to draw from.
grandma005 on 2009-12-17:
It seems like there is always more customers for Ashley Furniture no matter how many complaints. The store will continue during business because of their prices. As long as people continue looking for cheap instead of quality there will be more Ashley Furniture stores.
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Misrepresentations
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ROSEVILLE, CALIFORNIA -- On January 11, 2009 I purchased a living room set. I was given an estimated delivery date in writing of January 28, 2009 but was also told in writing that delivery could take up to 6 to 8 weeks. I started contacting Ashley about 4 weeks after the purchase and was initially told call back in six weeks from purchase date. Six weeks after the purchase I contacted Ashley and was told to call back at 8 weeks but that the furniture should definitely be in by then. Each week thereafter I have continued to call Ashley and am told of a 'new' expected date. That they are all caught up with the orders up to the week prior to my purchase (that representation was made almost 4 weeks ago now). Now, there is just no explanation provided upon request other than it is expected to ship by the end of next week. Although I have repeatedly requested to speak with the manager he is conveniently on the showroom floor and will "call me back". I'm still waiting for that call and my furniture.

For all you who are considering a purchase from Ashley, remember you pay for the purchase at the time you sign the contract and they have the use of your money as a float to operate and run their business. Consumer Beware!
     
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Anonymous on 2009-04-25:
Ashley gets a lot of it's furniture made in places like China now. It may be a case of "it's still on the boat". But after four months I agree they have had more than enough time to make it, find it or ship it from where ever it's coming from. Maybe Tammy from Ashley will come by and give you her contact info. Best of luck to you!
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Problems Are To Be Expected, Good Service Is Not
Posted by on
COLUMBUS, MISSISSIPPI -- The Ashley store in Columbus is owned by the same guy that has the Tupelo store, so I don't have a problem thinking this review applies to both locations.

We ordered a $4500 living room suite in November and were told it would be "two weeks, possibly three" before it would be delivered. Three weeks later we hadn't heard a word, so I called the customer service number on my receipt. Another three weeks is the answer I got. Knowing there wasn't a thing I could do about it, we waited it out. I never got a call from Ashely at ANY point in our wait, to explain the delay or let us know what was going on. Finally, seven weeks after we paid for our furniture, it was delivered. We had only ordered one end table, and one of the legs was broken off. The delivery guys didn't even bother to bring it in, apparently they couldn't glue it back on at the back of the truck. I made sure I noted on the delivery confirmation that the end table was broken and not delivered. I called Ashley the next day and they said "since it wasn't your fault we'll order another one". (Also note that the coffee table, sofa table and end tables are made in CHINA, not here in the states by Ashley. Those pieces are clearly marked AS made in China, there's no mistaking it).

Another four weeks (exactly) passed without so much as a word from Ashley. So I called again, and was told that the end table was in and I could schedule delivery. Gee, how long had it BEEN in? Screw delivery, I plan on picking it up and doing any assembly myself when it stops raining here.

My experience with Ashley is that they don't care one bit whether you ever get the stuff they make you pay for up front; they don't bother to let you know when or if it'll ever come in; and they couldn't care less if you like it when you ever do get it. Once you pay for it they're happy, and they don't care about anything else. This was FAR from the only furniture purchase we made after moving into our new house, but it's the first and last furniture purchase from Ashley. They cost themselves not only our business for bedroom furniture, a dining set, a huge area rug and thousands in decorative items, but hopefully I can keep anyone else who asks about my experience from shopping there. I won't buy so much as a candle from Ashley ever again.
     
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Anonymous on 2009-02-17:
Sounds about right for Ashley. Wonder if Tammy is still around doing Ashley damage control?
Anonymous on 2009-02-18:
SB, I think she got too busy rearranging the deckchairs on the Titanic.
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Ashley Furniture Delivery
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BUFFALO, NEW YORK -- I have to start out by saying that I was skeptical about purchasing anything from Ashley Furniture, based on reviews I read. In spite of the negative experiences people have had with furniture delivery, I decided to take a chance anyway. I had been looking for just the right couch and oversized ottoman. My search took me to every furniture store in the Buffalo, NY area with no luck except at Ashley Furniture. Ashley was one of the first places I looked. About 15 stores and 2 months later, I ended up back at Ashley. The reviews were bad but after thinking about it, I decided that you usually only find bad reviews about a company because only the dissatisfied customers write reviews. My thought is that for every one bad experience someone has there are probably hundreds of good experiences you never hear about. Well, I bought at Ashley anyway. Our salesman Steve checked availability and estimated delivery and informed me that the items I wanted were in their regional warehouse and would arrive in Buffalo February 9th. To my surprise it arrived February 5th instead. Ashley called me while it was in transit to arrange delivery. I could have had it delivered February 6th if I chose, but it was more convenient for me to have it delivered February 12. They said they would be there between 2pn & 6pm.

At 3pm I got a call from the truck driver telling me they would be there in 5 minutes and they were. I knew there was going to be a tight squeeze to get the 109 inch couch we bought into the house, and it was. However, the two delivery men got it in with absolutely no damage to the furniture or the house. They had about a 1/2 inch to spare.

It even involved lifting that heavy couch over their heads. I am completely satisfied with the furniture and delivery.
     
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thensider on 2008-02-13:
well, I am glad that you had a good experience. it is probably true that not that many people write blogs about their GOOD experiances!
MSCANTBEWRONG on 2008-02-13:
I'm glad your experience was a good one. I hope the quality of the product is as good as the experience.
chris513 on 2008-02-13:
Did they give you an employee discount?
Tammy02 on 2008-02-13:
Thank you for posting your positive experience! If you should need any assistance, please contact the independently owned and operated store you purchased from or feel free to contact the Ashley Furniture Consumer Affairs department at 1-800-477-2222 ext 5013.
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Great Experience with Ashley Furniture Altoona, PA
Posted by on
ALTOONA, PENNSYLVANIA -- I read many of these reviews before purchasing from Ashley. I'll admit I was very nervous when we ordered a living room set and bedroom set from our local Ashley furniture store in Altoona, PA.

I am very pleasantly surprised at the service and quality we received. At the store, the salesperson was very personable and professional. The customer service group over the telephone was good - they didn't always have an immediate answer for us and were sometimes confused about the questions we asked, but in all fairness,they were very friendly and got us answers.

Delivery was prompt and the delivery guys were excellent. They were friendly and made sure everything was in place. Our experience was A+!

As a note, I did a little research into why there were so many complaints with Ashley. As it turns out, Ashley has become one of the largest retailers of furniture in the U.S. by franchising its name and products. What happens is that anybody with the money can purchase the franchise rights to sell Ashley furniture. As in any business there are good and bad businesspeople. As I researched the store in Altoona, PA I found out it was franchised by a very reputable furniture company from Pittsburgh PA. I'm now not so surprised at the positive experience since I now know that the Altoona Ashley Furniture is independently owned and operated by a reputable company.

My advice to anybody looking to purchase from their local Ashley home store is to check the Better Business Bureau website. Some Ashley furniture stores ARE members of the BBB (as was the one from Altoona) and others are NOT. Just out of curiosity, I checked some of the stores that have a lot of complaints on this site, and they were not members of the BBB and had many complaints filed with the BBB. So a little homework on our part as consumers can go a long way.
     
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ejack053824 on 2007-10-01:
Post back here when the furniture falls apart. Thanks!
Anonymous on 2007-10-01:
I think Ashley has people making these posts. Just M3C.
Anonymous on 2007-10-01:
lol
Anonymous on 2007-10-01:
I think you are spot on, Superbowl
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Nice Business
Posted by on
Gee, where do I start... My husband and I purchased a lovely bedroom set and two living room chairs from Ashley about a month and a half ago. At the store we were told by our sales rep that all their furniture was not made until the time of order. Since the furniture had to be "made" and shipped from NC, it would be 14-17 days until we received it. Cool. Now we have to paint our bedroom. We ordered the furniture on a Saturday so they told us the order wouldn't be processed until Monday. Okay, fine. I get a call the Thursday after we ordered it and they said it was in. What? It had only 4 days!!! I thought the stuff was "custom made"? (Lie #1) Thank goodness we didn't wait to paint out room. That's not a big deal. Well, when they called to schedule a date to deliver (on that same Thursady), my husband asked them to deliver it the day after Thanksgiving. They said fine. I get a call on that Saturday and said the furniture was being delivered on Sunday. I said no, we have it scheduled for the Friday after Thanksgiving. The lady on the phone said if we wanted it delivered on Friday, we would have to pay a rescheduling fee of $40. What? My husaband tried explaining to the girl that we did not schedule it for Sunday, but Friday. After a while of trying to get it through her head, he asked to speak with a supervisor. The supervisor gets on the phone and the first he says is "Yeah?". My husband says, "Do you have an attitude?" The supervisor responds with "No, but it sounds like you do..." Nice customer service... My husband was shocked! Anyway, they said they would "waive" the $40. They obviously still did not understand we were not rescheduling. Okay, now it's time for the delivery... The FIRST time they were there, they came in and set up the bedroom furniture. Everything turned out okay in that aspect of things. However, there were the two chairs. They weren't really expensive, but they were a couple hundred dollars a piece. They brought the one in and it was fine. When my husband unwrapped the second one, it had a hughe black ink spot in the middle of the cushion (the chairs was red) it was very noticeable. Needless to say, we did not accept that chair and requested a NEW one. They came back out a second time to deliver our chair. It was the exact same chair with the same ink spot. The driver told us that is the way they were made. BS!!! We have the other chair with no ink spot. Once again, we refused it. This past Sunday, they came out a THIRD time. Guess what, SAME CHAIR!!! They tried to deliver the same damn chair 3 times. What the hell? My husband will be calling to go off on these people. That is just ridiculous!!! I know it's not the driver's fault, but geez... I can't wait to hear their response to this (if we even get one). So it's been a month and a half and still no second chair. We will never buy Ashley furniture again!!!
     
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tnchuck100 on 2006-12-11:
If you have a contract descibing your purchased items. Document the delivery attempts. Take pictures of the defective chair. Ask them if they would like you to file a small claims action so they can tell the judge it just too bad. Do not threaten them, be ready to actually go through with it. There is a better than even chance they would rather get you a good chair.
EveryRose on 2006-12-11:
Well, supposedly, my husband "talked" with them. They are very sorry for the inconvienence (whatever). They are supposed to be sending out a "new" chair in 2 weeks. They said they will make sure they do not send us the same defective chair again. However, since it is coming from a different warehouse, we are worried the colors won't match. If the chair they bring us doesn't match our other one, I will be sending back both charis and demanding 2 brand new chairs from the same color pallet. I will not have mismatched colored chairs. Thanks for the advice...
tnchuck100 on 2006-12-11:
Don't give up. DEMAND they deliver what you paid for! Good luck.
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StarStarStarStarStar
Great Sales Team, Delivery Team, Good Affordable Furniture
Posted by on
Rating: 5/51
BRANDON, FLORIDA -- The sales team at Ashley Furniture Home Store are friendly, helpful, and not pushy. After shopping at another local furniture store and having a bad experience there with a frankly unfriendly salesman, Ashley was a breath of fresh air. The furniture was delivered during the appropriate time frame and they called to confirm several times. No issues with the furniture, got a great deal! Definitely recommend this location.
     
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