Preview Review

Next Review

Ashley Furniture Love Seats Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Ashley Furniture -- Functional and Flawless after 10 Years!
StarStarStarStarStarBy -
Rating: 5/51

We purchased a matching Ashley Furniture Sofa and Loveseat at the end of 2003 for our new home. We have this furniture in our living room and use the furniture every day. The set is Hunter Green in color and both the loveseat and sofa have buttons on the side whereas the seat becomes a recliner when button is pushed. There are two on each piece. The back reclines and a footrest pops out. They are extremely comfortable and we use the recliner feature daily.

What impressed me most is that all of the recliners still work every time, even after 10 years of daily use. Also, both of the pieces look just like they did the day they were delivered. There are no stains, rips, tears or blemishes anywhere in the fabric of the furniture. This is an unsolicited review from the owners of the furniture in Sarasota, FL.

Replies
No Furniture! Order Placed and Paid in Full 11/13/12; POOR Customer Service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PEORIA, ILLINOIS -- I placed my order 11/13/12. Prior to placing the order, I had made it very clear to the salesman that I needed the furniture quickly and was assured that would be no problem. However, after placing my order and signing the paperwork, I was informed the delivery date would not be until 12/18/12, with the reason given the holidays as the culprit. Although disappointed, I did agree to this delivery date after being assured by the salesman I would have my furniture by Christmas.

Delivery date arrived, passed and no phone call was received. I called the store 12/21 and was informed the salesman who I had dealt with was no longer at the store. Stated he had been "let go" due to false promises. Was informed my order had been delayed until 12/28 and that someone should have called me in regards to this. This person was very apologetic, said will speak with the manager and have someone follow up.

I did receive a phone call on 12/22 and was told after some phone calls were made, my loveseat could be delivered on the truck scheduled for 1/1/13 but my chair had been delayed again to 1/7/13. Was asked if I wanted my loveseat delivered when it came in on the 1st and I asked if I would have to pay another delivery fee. A manager was consulted and I was then told since there was such a long wait for my ordered furniture and because of the poor customer service by the original salesman, there would not be another delivery charge.

I requested for my loveseat to be delivered when it arrived on the truck around the 1st and I was told I would receive a phone call the moment it arrived. Of course, no phone call was received around the 1st or on the 7th. I called the Peoria store the evening of the 7th, and inquired about my order. First I was told the order was delayed until the 14th. I asked why I was not called regarding the delay. I was placed on hold, then was informed the chair had arrived but the loveseat was delayed until the 14th, and when it arrived, I would be called to make arrangements for delivery.

I then reminded the individual about the 12/22 verbal agreement regarding the separate deliveries with no extra charge. She expressed no knowledge of this and stated would have the manager call and discuss with me first thing 1/8/13. It is now 9:45 pm and no phone call was received. Surprise, surprise.

Replies
Ashley Furniture - Worst Furniture, Worst Customer Service
By -

FREMONT, CALIFORNIA -- We purchased a microfiber sofa and loveseat recliner from the Ashley furniture store in Fremont in August 2007. The furniture when it arrived was as expected. But within a few weeks we started noticing micro fiber elements sticking out from all parts of the furniture - this was not fiber leaking from the seams but rather fiber magically leaking from within the fabric all over.

I opened a case with their customer service in Southern California back in Feb 2008. An Ashley Furniture technician came home in April to look at the leaks and stated that he had never seen anything of this nature in his entire tenure and was going to recommend the quickest possible resolution. After waiting for a couple of weeks and still not hearing back from their customer service, I called them and to my surprise was told that the technician had stated in his report that the leak was "normal" and we "may have" used a high power vacuum and caused the same.

After many more conversations, their customer service agent ** called me up in early May to state that Ashley would take back the furniture and would give us store credit to buy an alternate set. I waited for a couple of more weeks to get the credit, but nothing happened.

On May 17th, I again called up ** who indicated that her supervisor ** or manager ** were supposed to have gotten back to me by now and apologized profusely for the delay. Two more weeks go by and nothing happens. I called back on the 7th of June and to my surprise was told by ** (another customer dis-service rep) that ** had quit the company and had thrown all her case paperwork in the trash.

After being asked to speak to the manager, I was transferred to ** who wanted me to send him pictures of the leaking fiber (to start the process all over again) for him to make a decision on by Tuesday (6/10). I posted a youtube video and sent him a link. Till date, as expected, no response. I am quite sure they have no intention of fulfilling their warranty. We paid $1800 for furniture that looks like a camel going through puberty.

Store Purchased From: Ashley Furniture - Fremont, CA. When Purchased: August 2007. What was purchased: Microfiber Sofa & Loveseat Recliner. Amount Paid: $1800 (approx). Ashley Furniture Customer Service Phone #: 1-866-512-7453. Customer Service Contact Name: ** (originally), ** (manager).

Replies
Terrible Quality & Highway Robbery
By -

NEVADA -- In 2005, my husband and I fell in love with a red Durapella couch set at our local Ashley furniture store. As we never buy on impulse, we visited this store about 5 times and asked all kinds of questions before we decided to purchase the set.

We asked specifically about the Durapella and how durable it really was. We were informed it was the highest of qualities, very strong, the color would stay, etc. They were so sure, they offered a lifetime warranty on the whole couch! We were also pleasantly surprised when the manager informed us that Durapella was "stain resistant". With two kids and the words stain resistant, we were sold.

The nightmare began... It took FIVE months to receive our couches. FIVE months of being told they were on back order, they were so popular the company couldn't keep up, etc. We asked to cancel our order and were told couldn't. The couches arrive and one leg is cracked in down the middle. The store informs us that once the furniture is at our home, they assume no more liability. We'll have to call Ashley Corp. We made several calls with no return call.

The Durapella is NOT stain resistant, not in the least. Simple things like WATER cause "puddle" like stains and you have to use a special soap to clean it or the puddle-stain gets even bigger. Then after you clean it, the fibers rub off, leaving your once brilliant red couch with a tarnish black tinge.

The back corners of the couch have ripped seams. There are several broken springs which have ripped through the material and are now destroying the cushions. The fluff in the back of the couch has compressed to nothing where the cushions meet so that when you sit, you get sucked in between the back cushion and the seat cushion.

And about three of the legs now have the cracks down the middle and the ultra thin paint has several chips, making the couch look even more ghetto. Needless to say, I'd never buy from Ashley again. We paid WAY TOO MUCH money, for this type of quality. These couches are three years old and I think their only use is a good donation tax write-off.

Replies
Advertisement
Once You Buy It, You Are Married to It, No Returns.
By -

ORLANDO, FLORIDA -- My wife and I bought a leather sofa and loveseat at Ashley Furniture, color chocolate. After testing all leather sofas in the store, we found one model that did not make you slide when you sit on it. The color was a dark brown (chocolate) which looked well in the store (due to the illumination).

We got a phone call setting the delivery time to a Friday from 12 to 3 pm. We stayed home until 3:30 pm waiting and nothing came, so we left for an appointment. When we came back in the evening, they had delivered and my son signed the receipt. Then we found a ugly living room, so dark, with a sofa much darker than the one we saw in the store and sliding too much when you sit on it.

I called the store immediately asking for a replacement for another lighter color. I was informed that it would not be possible, since "once you received it, it is yours" the customer service rep told me. So, next day I went to the store to talk to the manager. Mr. ** the manager, refused to exchange the set unless I pay 20% re-stocking fee. I told him that was not acceptable, I was never informed about a restocking fee when I bought it. Then I got upset and said "I would return the merchandise, pay the 20% fee and not buying anything more from that store." He said they would not receive the merchandise back, unless for exchange added the restocking fee.

Here is the most upsetting thing: I had to accept it and pay the fee, because on the back of the sales order there is a "cancellation clause" written in light gray (on purpose so no one would read it) telling that all furniture is special order, non cancellable, non refundable and there will be a 20% restocking fee for exchanges. Well, I do not have money to hire an attorney to check if I have any rights to contest that, although I called my credit card company and they said I could do a chargeback, but Ashley could contest it and I would have to fight in court. It was a $1706 purchase and I had to pay $365 more to exchange. I don't think it was worthed a lawsuit.

So, PAY ATTENTION TO THE LIGHT GRAY TEXT in the back of your order, and remember that the salespeople do not tell you that if the sofa does not fit your room or if comes in a wrong color you will end up with a restocking fee. Better yet, DO NOT BUY from Ashley Furniture, it is not worthed the risk, there are many other good store out there with better customer support, that's my opinion. I did not receive the new set yet, I hope they do not read this before I get it.

Replies
2 Month HASSLE!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTHFIELD, NEW JERSEY -- All's I want is a replacement cushion cover for one of my loveseat cushions. I have been ready to pay for one since day 1, which was 2 months ago. However, after the calling the service number, I was told that it may be covered under warranty (which I KNEW it wasn't because my dog put the tear in it) but the salesman assured that I could not receive a cushion cover until it was "investigated that there was no abuse" done to the cushion cover. (As if the cushion cover was a child).

So after it took them 3 weeks to send someone to my house to "investigate" the cushion cover "incident", the man took a picture of the tear in the cushion cover and went on his way. I had to call back days later and inquire about the ongoing "investigation". Someone finally got back to me weeks later. I was OF COURSE told that it was not covered under warranty (DUH! I knew that since day 1, but I was made to participate in this circus).

So I told the sales woman that I would like to then purchase the cushion cover, and hastily the woman replied, "Oh no, you can't be gettin' one from here. You need to go to the store and buy it there." As if this wasn't enough to send me over the edge, her attitude and uneducated way of speaking has me swearing that I will never do business with Ashley Furniture ever again.

I'll be sure to spread the word about this poor service and nonsense "process". You'd think this company would have a database of parts and that you could order them over the phone. After all it is year 2012. All's I want is a replacement cushion cover... but it looks like I'll be getting a brand new furniture set... and not from Ashley.

Replies
Horrible Quality and Customer Service
By -

MONROE, LOUISIANA -- I have never been an Owner, or an Employee of Ashley Home Furniture; but I can tell you as a consumer that the Powertime - Sage Single Motor Loveseat that I bought from the store in Monroe, Louisiana just two months ago is the worst furniture purchase I have ever made! Over $1000.00 by the time, we got it home!!!

First problem we had was in the delivery of the loveseat. We asked the saleswoman at the time of purchase if the loveseat could be taken apart to fit through the door of a travel trailer. (The 40 ft trailer is where we are staying while my husband works in the area.) She assured us it could be taken apart, delivered, and put back together. We paid for the loveseat and extra for the delivery.

The Saturday delivery date came around and what happens? You guess it; the delivery people who show up with the loveseat do not know how to take it apart to bring it in. (Meanwhile my husband has already taken the old loveseat out of the trailer, so we have NO loveseat to set on!) My husband calls to complain and gets nothing out of the manager, and he adds further to our outrage by telling us that the loveseat cannot be delivered on that Saturday because the only person who works for the Ashley HomeStore in Monroe who knows how to take apart the loveseat is no working that Saturday.

Next, my husband has to take time off from work to have it delivered during the week. (As the store was aware I am disabled so that I could take care of it by myself). When my husband tells the manager this, he replies, "It's going to cost me (the manager) more money to have it delivered again!" How do you like that answer? I say, "that is true customer service!"

The crowning glory is the materials and quality of the loveseat! Where I set on the loveseat is already giving way, and showing an indentation where I set. Ashley's Reclining Loveseat after two months is already as bad if not worse than the loveseat I threw away. I will never buy another piece of Ashley Furniture.

Replies
Why Waste Money on a Warranty?
By -

We purchased a leather couch and loveseat from Ashley's, which was quite expensive, and thought we had quality furniture. Within four months, the color was rubbed off the back of the loveseat. We also had another problem prior to that, and the technician was sent to correct that problem. In order to get the original set replaced, we were required to buy a more expensive couch and loveseat since the original style had been discontinued. We also had to add more toward the extended warranty on the leather.

Everything was okay for the first month, then we noticed a slight scrape, or maybe a defect in the leather. A representative at Ashley's Customer Service informed me that since the furniture had been delivered more than 48 hours ago, that the problem was not covered by their warranty, and that unless I knew how it happened, the extended warranty would not cover the damage either. This is a total ripoff by Ashley that they will not honor any type warranty. Never again will I purchase an item from Ashley.

Replies
Advertisement
Will They Really Beat the Price?
By -

FAIRFIELD, NEW JERSEY -- I went into Ashley's Furniture on Rt. 46 New Jersey to buy a couch, loveseat, and tables. I found the ones that I liked. I spoke to the salesman (who was wonderful) about purchasing the selected items and that I had seen them in another furniture store for a cheaper price. He said that they would match and beat the price by 10% if I should proof of the other stores' prices.

So I went to the other store and asked them to write it up for me. The owner at the other store wrote it up on the back of his business card - he wrote the model number and price. I took that card to Ashley Furniture detailing the prices and items. Do you think that I got that "Beat Your Price and discount 10% deal? NO! I was there one hour and forty minutes with salesperson. The salesperson was great but it was the manager who was not interested in making a deal! In today's market, wouldn't you want to make a deal/sale for your store? The manager has to approve the transactions and she was by no way friendly or helpful in making a transaction happen.

So for anyone looking to get that 10% deal - good luck because it is a lot harder than they make it seem! Make sure you have everything itemized by picture, color, size, shape, and anything else you can think of. They will find something to not give you that 10% off!

Replies
Bad Product, Worst Customer Service, Worst Extended Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I bought a sofa and loveseat from an Ashley local store in Houston, TX. They looked very good in the store. The salesperson and her lady manager insisted we pay extra for the extended warranty and they promised to refund the whole price of the warranty if we do not use it.

After few weeks the seats started to sink and the springs, actually the whole structure started to bend inwards, it seems to suck in the person setting on them as if they are shorter. Anyway, it was within the warranty so we called it in but they said that is not covered under the warranty. We explained that the whole structure of the sofa and the loveseat are collapsing but they insisted. We explained that the springs may have become loose and again they said it is not covered. What is covered then?

They referred us to the web page for their coverage that is many, many pages long of exception to coverage. We tried complaining, but no one cared to even return our calls. Unbelievably they keep sending us mailers and emails to come back and buy new stuff. Have they no shame?

Replies
Top of Page | Next Page >

Ashley Furniture Love Seats Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 17 ratings and
45 reviews & complaints.
Contact Information:
Ashley Furniture
One Ashley Way
Arcadia, WI 54512
608-323-3377 (ph)
www.ashleyfurniture.com
customerservice@ashleyfurniture.com
Product/Services
Compare Furniture Stores