Ashley Furniture Love Seats Consumer Reviews - Page 4

COOKEVILLE, TENNESSEE -- Bought in good faith. After two week both items look like they have been used for years. Ashley replaced foam and was to replace armrest and other foam. What has been replaced is now the same as first. Very poor foam quality and now no one will return call. The owner of the store ** will not return calls or answer emails.

I hope anyone considering a purchase at Ashley check it out first. Anyone that wants to contact me please feel free to do so - **. Maybe we should unite and meet at the store. Numbers speak louder and maybe we could get the local paper interested in a story. This is the worst product and customer service. This even tops Automobile Purchase. What a ripoff.

GREENSBORO, NORTH CAROLINA -- Bought a recliner, loveseat and couch on Jan 1, 2007. Here it is 2009 and it's already coming apart. The cushions are ripped and the threads are coming out. The couch hardly ever gets set in. Good thing I bought a 5-year warranty. NOT! Number 5 on my 5-year protection plan states that "ANY" puncture, cut, tear or rip is covered. Guardsman is failing to comply with the warranty I purchased and Ashley refuses to fix the problem.

The store manager with the Greensboro store refuses to give me Corporate Office information and also refuses to give me the General Manager's phone number. At two years old the couch should not be coming apart. Guardsman blames it on a manufacturer's defect that only last a year, so they can get out of replacing the cushion. Even the representative they sent out said it was covered but they send a letter instead of calling saying it's not covered.

Don't recommend anybody making a purchase from there, you may want to think twice. Making customers unhappy like this won't keep them in business long. Looking forward to seeing them shut the doors. Maybe they will treat their customers better in the future.

LINDEN, NEW JERSEY -- I have been searching for sofas everywhere. The ones I am parting with I had for 10 years. During my search, some were too narrow, not the right color, etc... If you are here you know the search. I bought the Duprella basketweave navy for our summer home 3 years ago. They still look brand new. At the time I just wanted something that looked good and was cheap.

For my main home I thought I would spend a little more and get something that was a little higher in quality. Ethan Allen couches were $3700 and for that price the fabric color wasn't quite what I wanted. La-Z-Boy couches were too small in the styles I liked but reasonably priced at 1800 for a pair. Potterybarn is the most expensive with the sofas I liked there over 4K... and only a 1 yr warranty on the couch/fabric? Thomasville, I liked a lot, lots of color choices, 2900. Macy's furniture had some nice choices too, but to customize your colors, they won't offer sale prices, so their couches would have been 2600.

Went to Ashley to humor myself, and saw my lovely beach house couches in Olive! $880 for the pair after a 22% off sale! If they only last for five years, I still win. For the price I think this particular item at Ashely furniture is a great deal.

HICKORY, NORTH CAROLINA -- Me and my husband went to Hickory about 4 years ago with the intention of buying a living room set. Since we live in Europe, we were looking for a store where they do worldwide delivery. We found an Ashley furniture store in Hickory, where the sales person told us that they can deliver our furniture to Europe, so we paid immediately 50% of the total amount, $1500 dollars. They told us that they will contact us once the furniture arrived to their store. The call never arrived. So we started to make phone calls to the store, we could never speak to our salesperson, she was always with a customer...

A couple of weeks later, when we were finally able to talk to her, she told us that they do not do worldwide delivery. So they kept the $1500 dollars, and we never seen our Ashley furniture. We also spoke somebody from Ashley Company, but they said that this store is independently owned, so they cannot help us. Basically what happened is that they stole our money. If I lived in the States, I would have gone to court already.

GRAPEVINE, TEXAS -- I should have walked out of the store when I saw how "cheap" the prices were because the furniture is Cheaply made! All three pieces of my set have ALL come apart at the seams AGAIN! I had it repaired once before under the one yr. warr. now, of course, my warranty is expired (by 2 months) and they don't want to know anything about it.

The extended warranty I purchased doesn't cover the seams, and I am stuck with all of my family room furniture (that is only 14 months old) falling apart. I would think that since this is my second time having this problem, (which has NEVER happened to me before with other brands), that they might agree this is just a defective set. Well, that is not the case, I am just stuck with the problem. I will NEVER waste my time or money ever again in an Ashley Furniture Store.

AUSTIN, TEXAS -- The sales service at the Austin location was good - very friendly and helpful. Our furniture did come later than they expected, but luckily, we weren't in a hurry. We waited an extra 3 weeks for our sofa, but I don't blame the sales lady - I blame the company. The funny thing is their warehouse is about a block away from our house!

But that is not why I write this. The furniture is just over a year old and we've already had to have the sofa frame fixed once, and I'm not paying for any extra repairs. The seats on the sofa and the love seat now sink in too deep (springs are broken, most likely) and I feel like I have to sit carefully on my own furniture just so it won't break. We don't even have kids, and our dogs are only 30 lbs. We're not skinny, but good lord, furniture should not be so delicate. Next time I will get something that is built to last.

STATEN ISLAND, NEW YORK -- I purchased the Commando Black Sofa & Loveseat September 2011. By December the vinyl was peeling away from the fabric and the cushions were sinking. I contacted Ashley about the problem. Since I have never seen something like this before, I felt they should have checked it for manufacturing defects and substandard fabric. Their response to me was they has nothing to do with the warranty of the furniture, and the store I purchased it from said the fabric wasn't under warranty (I guess that because they know it garbage). Now I'm out of $1000 dollars.

CHATTANOOGA, TENNESSEE -- I am on my 2nd set of cushions in less than 4 months. "Flat, Flat, Flat" the cushions will not hold support and Ashley will not improve on the quality of cushions after complaining. I bought from Ashley, I wanted to buy American built quality, WOW what a mistake. Ask the right questions, what is the density of the foam and weight 30/3.

I ordered my sofa, love seat and its been almost 3 and 1/2 months. Still no delivery of my furniture. I have spent hours on the phone and no one calls back and I am on hold so long it hangs up on me.

NORTH RICHLAND HILLS, TEXAS -- I bought a loveseat and a sofa 2 years ago and they still look pretty good. I paid 600 for both so I think that was an excellent price.