Ashley Furniture - Page 2

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Unbelievably Bad Service And A Cherry On Top!!!
Posted by on
AUSTIN, TEXAS -- This happened to us a year ago. I never got around to writing a review about it, so hear it is.

My roommate and I had decided to move to a larger apartment. I had some old couches that we had been using that we given to me from a friend. We slip covered them and got new back cushions, but it just wasn't enough. Since we were going to move, we decided that brand new furniture was in order. She wanted to order it for herself and I would pay a portion since I would be using it in the foreseeable future. We decided to go to Ashley to check it out. We feel in love with a particular style and fabric. It was the Durapella line. We didn't want any special fabric, just the basic olive green that we say on the show room. We ordered the sofa, a chaise lounge, an ottoman, two end tables, and a loveseat, a dinning room table and 4 chairs. My roommate signed up for the in house credit line. I paid a $500 down payment. We got the added protection plan, and they were running the special with free delivery. By the way, the store is the north Austin, Texas store. We got everything arranged for a delivery date of the 8 of August. We thought this was great since our move in date was the 1st. We figured we could stand not have furniture for a few days. They told us that we were all set up and that we would get a call from them a couple of days before to confirm. We thought that this was great and easy.

Well, a month had passed and moving day arrived. We were getting ready for our move. We gave away our old furniture on the internet. We just told people to come by and get it for free, it was so trashed, we didn't care. We moved to our new apartment looking forward to a fresh start there. After getting settled and having unpacked most of our stuff, we thought about the new furniture. I asked my roommate if she had heard anything from Ashley furniture. She replied that she hadn't and asked me the same, since they had both of our cell phone numbers. I said no. We figured maybe they would call us closer to the date of delivery. We waited until the 6th and then called them. They then informed us that we were scheduled for delivery on the 8th of the next month. We told them no. Why would we schedule a move and then sit for a month without any furniture? We asked to speak with the sales agent that placed our order and he said that that was the date that we scheduled and that they couldn't change it. "How can you not change something in your own computers?" I asked. There was no response.

I hung up and we went down there. We went to the front desk and asked for the manager. We waited for her for about 30 minutes before she casually strolled over to speak with us. She was very snippy and basically told us that she couldn't understand why would were so upset when it clearly says in the system that we scheduled the delivery date for the following month. Incredulous, I asked her that I couldn't understand why she had people that didn't know how to type entering information into the computer. She told us that if we really wanted the furniture, we could go around the corner and pick up the furniture from the warehouse. I asked her if it is that simple and that close, why can't you go pick it up and deliver it us as we had arranged. She had no response to that, but that this was our option. At that point, we asked for a full refund. She said that she would have to get approval from the manager as she was just the assistant. They weren't in, but she would talk with them the next day and call us.

We waited for three days without a response. Finally, I called and spoke with the manager. He said that he was not aware of the situation and he would talk to his assistant manager about it. I told him that we were no longer going to await a response. I told him that he would be refunding our full amount and cancelling our order, and if he didn't he would have a claim into the BBB and that I "would seek other alternatives" if I needed. He was very compliant at that point and said that he would refund the money to us. We would have to come into the store for the refund.

We made yet another trip to the store and to the front desk. We asked for the manager, and he was not available, but I didn't notice that that same assistant manager was in their small office on the side of the front desk. My roommate and I made eye contact with her, and she closed the door and begin "working" on something that made her look busy.

In the end, they did give us a full refund. We were going to charge a restocking fee, but I calmly explained to them that we never received anything, it has never left their warehouse, why are we to put something back and was obviously never moved. They couldn't refute the logic and provided the full amount.

Still not satisfied with resolution, my roommate called Ashley's 800 number and spoke to customer service. She explained the experience to the service agent and that we would never set foot in Ashley furniture again. In response to that, the customer service agent offer my roommate a $125 store credit, which was very generous, but obviously she wasn't really listening. We told her that we didn't want to go back ever so the credit doesn't help much. She said that it would stay on the books should we change our mind. Needless to say, I have never gone back. But my roommate did...

I have since moved out of state and my roommate still lives in Austin. She decided a few weeks ago to use that credit just because. She went in and found some pillows that she liked. They totaled $50. They rang her up and she looked at the receipt, which we expected to see how much was left of the credit after the purchase. It said she had none. She went back to the front desk and asked them what happened to the credit and that she would have $75 more. They basically told her that it was a one shot deal. If she didn't use it all right then and there with that one purchase, then she lost the rest. Frustrated, and thinking, "Typical Ashley Furniture," She left.

     
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Anonymous on 09/15/2008:
A well written review...man, there are no Ashley stores near me snd if there were, I wouldn't be stepping foot in one. I have not read but maybe one positive review of this company in all the times I have seen it mentioned. I wonder, with all of the problems this company has, how it stays in business. The furniture must be super cheap or something? In cases such as these, I'd rather pay a little more and have a good experience.
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Cinnamon Larson sectional corner chair
Posted by on
CANADA -- Sectional is beautiful and will stay like it if you don't sit on it. We bought it January 27th and the corner chair cushion has lost it's shape and the cushion is all smashed a week after we bought it and the fabric is all stretched and loose and looked old only 1 month later. The cushion is smashed and won't take it's shape. the other pieces are okay since we rarely sit on them. We can't even flip the big cushion of the corner chair around since there is black thin polyester fabric underneath and velcro. Stay away from this nice looking sectional. Unless you don't plan to sit on it!!!
     
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ejack053824 on 04/12/2010:
Geez that's awful Colettek! Sorry that you had to spend your hard earned money on such a piece of junk. I will complain relentlessly to Ashley until I got some satisfaction. I'd take it all the way to small claims court if it was necessary.
Lisa on 05/29/2012:
I bought the Exact same couch. It's been about two years now, and I had to endure this awful piece of junk through my pregnancy. It went from nice and stiff to you sink down to almost the floor when you sit down. I'm only 140 pounds that should not happen. I just ended up buying some plywood and placing them under the cushions. And you can't take the pillow cases off to wash them.
Kim on 10/16/2012:
Yes, I agree with the other comments. I am truly disappointed that I call company 2 weeks after my 1 year warranty expired on furniture and was told they would still help me because it was only two weeks of my warranty expiring. A furniture doctor was sent to my home and I was led to believe that I would get replacement cushions or covers under warranty and was told no in the end. Customer service sucks as well as the furniture. I will never purchase anything else from this store and all my friends will be told about my horror story with Ashley Furniture.
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StarStarStarStarStar
Great Experience Over All
Posted by on
Rating: 5/51
NEWNAN, GEORGIA -- Loved the experience and the customer service was great. I loved it and will recommend it to my family and friends great service. love my new set of couches great quality over all
     
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ok4now on 03/08/2014:
Nice to finally read a positive Ashley review. The majority of complaints come after the sale. Poor quality and horrible customer service. Write back after six months and let us know if you're still satisfied.
Obfuscation on 03/09/2014:
How is it that after ten thousand or so horrible reviews of Ashley, we suddenly get a spate of glowing reviews, each accompanied with a stock advertising photo?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Buying Experience Ever!
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- If you call Ashley's corporate number you will hear....The cornerstone of Ashley....We strive to give our very best to retailers, to give exceptional customer service, to offer quality and value, and give quick deliveries. HA! What a lie! I experienced absolutely NONE of those things in my buying experience at Ashley Furniture store.

Aug 20 - I spent $2800 buying a bedroom set, sofa and matching chair. My salesperson was nice. My furniture was set for delivery on Sept 4.

Sept 4 - I received the wrong color sofa and chair. The delivery guys took it back. My nightstand and dresser both had big scratches in them and the bed foot board had the corner bashed up so much raw wood was showing. I took pictures and headed to the store to show them the damages. My salesperson looked at them then handed me a brochure with a customer service number on the back and told me they didn't handle this stuff in the store that I needed to call that number and they would take care of everything.

Sept 5 - I received a call from a man saying he was the store manager and he wanted to clarify the color of green I wanted in my sofa and chair. I tell him the color should be cream NOT green.

Sept 6 - My salesperson calls me saying he doesn't understand what color green I mean....I say C.R.E.A.M not green. Cream! I admit at this point I'm losing my patience and I call the store to speak with the store manager. He tells me he's been doing this 26 years and this kind of thing happens all the time and their furniture repair people can "work magic" in fixing the damaged items and I should just accept this is how it is on the sofa mix up. I leave work, drive to the store, and this guy says there is no pleasing you when I tell him he needs to fix this or give my money back and proceeds to cancelling everything in the system. Turns out though, he is the Sales Manager NOT the Store Manager. She remembered me from the day I bought everything and says if I give her a chance she will make everything right. She gave me her number and said to call her if there are any problems. I agreed to give her and Ashley's a chance. In hindsight, not my smartest decision. We clarify the numbers for the cream sofa set with a delivery date of Sept 20. The repair person is still set for Sept. 27.

Sept. 18 - I received a phone call saying there is a problem with the manufacturer and my sofa set won't be here until Oct 1 but that they will deliver it to me the next day. I call Victoria the store manager. It seems we are back to too bad, so sad again. She tells me I have three options - 1) she says I can come in and pick out another set but I need to make sure it's in the system otherwise it will probably take just as long for deliver as the original one I ordered, 2) If I really like the cream set I can just wait for that one, or 3) I can come in and get my money back. Not quite what I would call the let me make this right options.

Today, Sept 27 - my repairman shows up, looks at my furniture and says there is nothing he do to fix it. I quote, "It's a matte finish, matte finishes have scratches. It's the packing it sent that scratches it. I can put a gloss finish on it" and "I have let them know I can't fix it and they will order you another dresser and nightstand." Huh? Who believes I'll see that before the second coming of Christ??? Not me!!

I called Ashley Corporate office and spoke with a man there who is going to pass this along to the representative that services the Ashley store at Decatur and 215. He says they're privately owned...or franchised I would call it...either way they are representing Ashley's name!

I called the local customer service number. The girls there are sweet as can be but it doesn't seem like there is much they can do since they only handle repairs and deliveries but she, too, is supposed to call me back.

In the meantime. Hello Better Business Bureau where I posted a review. Hello Social Media and every review site I can find where I have or will be posting reviews until this is resolved. Hello to every single person I meet for the rest of my life who even hints they may be looking at or shopping for furniture...I will tell them DO NOT SHOP AT ASHLEY'S! EVER! They will nice until they get your money and then you don't exist for them.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Customer Service and They Lie to Sell
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- Good afternoon, this is in regards of the worst service I never got before. I am a customer since 2002, and I 'been purchased all my furniture with you (El Paso and austin area). Two years ago I purchased a bed set and a dinning set (3000.00). After that I remember that on my last purchases I bought the premium warranty ( one for 99.99 and two for 79.00 all in El Paso, tx. ) So I deal with catherine ( store manager by that time) she explained to me that because I bought in El Paso, I'll be difficult to give me the credit. Any ways I wait for 2 weeks and she called me to inform me that a got the credit. By that time I decided to wait. 3 Weeks ago I decided to buy a new living room set (2000.00)an I explained to the sales person about the credit. He pointed me to the store manager ( theresa [removed]) and she just told me that we need to start all over again. She asked me for the paper work and I asked El Paso store for it and they email me with it. I pass the paper work to her and she mentioned that will take about 10 days. I went Saturday for it and t customer service lady just told me I don't know anything you need to speak with the store manager. I came in today and she was there, she asked me for the paper work again and I told her you guys already have it, she said no. I brought the paper again and she start gave me a story about the credit only applied on same items like if you bought the premium warranty on a sofa the credit is only on a sofa purchase. I told her tell me what you say to your customers when you are selling this warranties. She don't told me anything and I ,just repeated, ,looks this is what you say your customers if you buy this premium warranty and you don't use in five years you can get full store credit, or am I wrong?,She just explode and she told the lady next to her to call the police yes the police, I told her OK just cancel my purchase please. She told me is done and then I asked her for a receipt.she gave a paper and she told me you'll get a check in 15 days, but the paper doesn't said that.I asked her for a paper that said that and she got a picture frame with a policy and she put that in my face. She told me get out of my store or I going to call the police again, I just told her don't worry I am calling the police now. The police told me that they got a call already about it and just explain that I just want to let them know that I not doing nothing that ask for my money back. What an experience, what a way to lose customers. Looks like $179 hurt you guys a lot. Cannot wait to see you sink with that kind of service. Is horrible. Thanks for taking the time to read this
     
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Shaun on 02/06/2014:
I've had some good experiences with extended warranties
Cwazychicken on 02/08/2014:
Wondering why a store would threaten to call the police for no reason. I feel theres a lot missing to the story. Did you get angry with them? And yes, some warranties have rules. If you buy a warranty for a couch, I can see where it is only applied to a new sofa purchase.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Customer Service
Posted by on
Rating: 1/51
WILMINGTON, DELAWARE -- On the 28th of August I purchased a media chest from Ashley Furniture 4130 Concord Pike, Wilmington DE 19803. On my receipt was a tentative delivery date that had been crossed out with a black marker (I was able to see the date which was 8/31/13). After two (2) weeks I called the store to inquire about my delivery, I was placed on hold and then given another phone number to call regarding the delivery, I called 302-533-6139 and spoke with Chrissy and a delivery date was set for the 18th of September. On the 18th I called at 11:55 a.m. to see if they could give me an estimated time of delivery, I was told there was some problem with their truck and they called me to tell me of the delay but did not receive an answer, I gave them two (2) contact numbers!, Chrissy explained to me that it was her fault for not calling and letting me know, I took the day off from work for nothing! The delivery was rescheduled for the 23rd of September, I called at 4:00 p.m. to find out what time my merchandise was going to arrive and was told soon, I was the 8th delivery of the day and the delivery truck was on the 4th delivery. I called again at 7:30 p.m. and no one answered the phone no voicemail or answering service, at 8:00 p.m. I called the store 302-543-6407, Dan answered and placed me on hold to check with the delivery truck, Dan came back on the line and told me I would be receiving my furniture in a couple of hours. Received a call at 8:36 p.m. from 302-256-6507, it was the delivery driver to inform me that they were having a problem with the truck, but said he was going to deliver my furniture, I did not receive my furniture on the 23rd of September!

The next day, the 24th of September, I called the store at 8:37 a.m. and was able to leave a message same number as the night before when the phone kept ringing and I was not able to leave a message! At 10:07 a.m. the delivery driver called me and wanted to know if he could deliver my furniture, they arrived at 10:30 a.m. I watched them unload the chest from the truck and was surprised it did not have any packing material around it nor was it wrapped in any type of protective blanket. The driver told me it was wrapped up inside the truck, guess he didn’t realize I watched them pull up and unload it! The chest has a dark spot on the top of it and the delivery guy told me that was from the blankets and I could clean it off! Brand new furniture that needs to be cleaned!

The furniture is poor quality and I do not see it lasting a long time. I would have cancelled the order but Ashley Furniture charges a 40% restocking fee! That was my first and last experience with Ashley furniture I will never buy furniture from them again!
     
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mamawfortr on 10/13/2013:
The charged me 85.00 restocking fee and told me I had to take an in store credit. Went around for a month
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Never Buy Furniture From Ashley's
Posted by on
Rating: 1/51
PARAMUS, NEW JERSEY -- I don't even know where to begin with this nutjob they call a company...

When looking for furniture with my boyfriend, out of all our options, Ashley's in Paramus, NJ 'appeared' to be the friendliest company as well as where we were getting the 'better' deal. Worst Purchase Ever! We decided to buy a California King Bed Frame as well as a Memory Foam Mattress in June 2013. Neither one of us was able to be there day of delivery (we had to ask family to be at our home to accept it for us). I really wish we would have been there ourselves because when we got home, not only were the wooden legs of our frame bending, but our mattress had a large horizontal dent from one end to the other!!!

Thinking that the dent was possibly from it being bent while in the delivery truck, we decided to let time pass to see if the dent would fluff back.. and it never did! It is now about a month and a half after the delivery.. and the dent is still there, as well as the legs from the frame bending in.

After speaking with the Extremely Rude Customer Care Reps in Edison, NJ, they asked if we had the bed sitting on a hard wood floor, and we stated that it was. So their expert advice was for us to purchase a rug so that the wooden legs did not shift... Are You Serious?! That's really the best that you can do? How about you give us a rug free of charge so that we can fix your mistakes for you!!!!

As far as the mattress is concerned, we scheduled for a technician (Dave) to come by our house to inspect it. We were told that the time frame of his arrival would be between the hours of 3:30-5:30 PM. After calling him ourselves Twice, he then proceeded to call us to tell us he was running late. At this point it was 6:30 PM. He did not show until 7:30 PM. He stayed for 5 minutes and suggested that we allow Even More Time to pass to allow for the mattress to "fluff back up." You've Got To Be Kidding Me!


On their website, they mention that "In less than 10 years, Ashley Furniture HomeStores has become the No. 1 selling furniture store brand in the world and the No. 1 retailer of furniture and bedding..."

... This must be because their product is so over priced/marked up and they do not accept returns of Any product that is financed... so you're basically stuck with it. High sales do not always define great product. Their high sales are due to persuasive, manipulative sales associates who sucker you into buying their crappy product.. Thanks!!!

All in all, if you're a fan of extremely poor product on top of horrible customer service who do not give a $h!+ about satisfying their customers, then Ashley's is the perrrrrfect place for you =D
     
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No Honor, No Integrity, and Great Disappointment.
Posted by on
Rating: 1/51
ASHEVILLE, NORTH CAROLINA -- As a Veteran, and as many veterans do, we have a great deal of pride and integrity when it comes to our word. To us, that word alone could be the difference between life or death. It alone holds a bound. This is not the case with Ashley Furniture and their team.

My wife and I had the opportunity to purchase a fifteen piece living room group at a very affordable price. Our sales associate was amazing (would recommend that he find a different company). Based on this purchase and the future purchases; to include dining room, toddler room, and master room, we donated all of our furniture. The furniture that we purchased was delivered in a timely manner. At the time of delivery we noted multiple areas of damages. We discussed this with the delivery team. The team stated that the"damages that we did see were annotated at the delivery docks and were shown to delivery manager." Their operational procedure is to " deliver the damaged furniture as is and let the customer make a decision based on if the customer sees the damages." Out of the fifteen pieces that were delivered, twelve were visible damaged. Three boxes, which contained accessories, were damaged on the outside. Leading to the contents of the interior being compromised.

Furthermore; in the process of the delivery, one of the delivery team cut himself and bled on the carpet in several places. I failed to mention the damages to the walls. We contacted the store several times. Speaking with admin assistant, we were informed that it was the managers day off but she would have the customer service manager give us a call. We afforded the CR manager to return our call with no call by the close business. Called next business day and spoke with admin assistant a second time. She stated that the " GM had just walked in. She would speak with him about the damages. No call was received by the close of business.

I again returned a call to the store and this time spoke with GM whom had not heard a single mention of the problems. He stated that the damages were the responsibility of a contracted delivery service. Whom by the way drive trucks with Ashley marketing. Not the responsibility of Ashley furniture. I did have an opportunity to speak with the customer service manager, who was obviously very putout by my call. She was also unaware of the issues. But wait, even after explaining to her the issues, she put everything off on someone else and had no resolution. Another called placed to GM, was received again very negatively. At this time I was informed by the GM/Regional manager that he would have the delivery manager, who was responsible for damages give me a call. Then stated that he spoke with delivery manager who was going to call me to come by and take pictures.

This never happened until I had to escalated the issue to the Attorney Generals level. The delivery manager and GM both stated that the furniture is delivered as is because people need a place to sit?? My words to them both. I came into the store and made a purchase based on what they were representing. Furniture that was aesthetically pleasing, that was not what was delivered and was very misrepresented. Needless to say, we cancelled this order and had all items picked up. We also cancelled our future purchases.

As a Veteran, I encourage all Veterans to really reflect on this companies integrity and honor. After all was said and done, the blame was placed on the young married man at the bottom. As soldiers, that man at the bottom is just as important as the man at the top. He may be the one that saves your life. We don't blame him. We pick him up and bring along. Show him what it means to have integrity and honor. Above all show him that you have ethics.
     
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Customer Service Sucks
Posted by on
Rating: 1/51
LIVE OAK, TEXAS -- I purchased about $3,000 worth of furniture and arranged for delivery. The sales person and store manager were very helpful and I left with a good experience. Delivery arrived as stated by the automated system Ashley uses.

I purchased a butterfly table and was asked if I wanted it extended and since I had six chairs I told the two delivery people "yes." I could see they had a little issue folding the leafs as one guy pushed the table while the other was dropping the leaf in place. Didn't think anything about it, but noticed the one guy had a marker in his hands and then put it away. The other guy asked me to sign the paperwork and fill out a delivery survey. I started the paperwork and forgot to look at the table before the guys left.

Within a couple of minutes of the delivery guys leaving, I noticed a chip on the edge of the table where the metal stud from the leaf hit when they attempted to clsoe the table. It was colored with a darker finish than the table (guy and his marker). As I looked at the table, I noticed the finish was separating and almost bubbled. Called Ashley and the drivers returned that day.

It's been a couple of weeks and still no table. Seems Ashley doesn't empower any humans to change or talk to others about delivery times. I was clear when I could be home for deliveries when I bought the furniture and was able to get the initial delivery at the right time.

Now all I get is the run around and the same story: "Our deliveries are done by geographical areas (you think!) and we can't change the times. All we can do is reschedule for another day and see what time comes up."

I've talked to four people about delivery and finally called the store and asked to speak with the manager. After being on hold for several minutes the same girl that initially answered came back on the line and rather than ask for my number so the manager could call me, she asked if I needed to speak to customer care (which is who I called using prompt #3).

Told her the problem and once again let her know I was available Mon-Fri from as early as possible until 3:00pm and I couldn't be at home Mon-Fri after 3:00 because I go to school and have other obligations on Saturday's.

Got the same story about "geographical locations." None of the five people I have spoke with have bothered to return my calls. Two have promised to talk to the delivery people and warehouse manager. At this point none have followed through.

Seems Ashely's automation process has taken the human factor out of being able to conduct customer service. Either the people suck and don't have the skills or just don't care. One did enter the times I'm available in their little database, but it didn't do anything for me. Even after I called and told them I could not be home for the latest automated scheduled delivery, I received a call 30 minutes later letting me know if I didn't call and confirm the delivery, it would be rescheduled for next week.

Never again will I buy anything from this company. Not only did the driver try and scam me with the damage he did, it's apparent the items aren't inspected very good. I have pictures of the table and it's pretty obvious the table was flawed in the factory.

     
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trmn8r on 10/05/2012:
A lot of the furniture Ashley delivers is reported to be trashed on the first day. I wouldn't use them, but a lot of people do. Sorry you got involved with them.
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Ashley Sleep Mattress - Do Not Buy
Posted by on
Rating: 1/51
BUFORD, GEORGIA -- I bought the SouthBay Ashley Sleep mattress a year ago. 2 weeks after I got it I began complaining to my sales person (at that time Duluth, GA). At no time did she offer to have customer service come out and look at the mattress. I complained to the sales person several times over course of 6-8 months.

Finally the store closed and I learned I needed to contact the Buford store. I went in to have a drawer handle removed and discussed with them the mattress problem. (I purchased a bed, mattress and adjustable frame.) Let me say DO NOT buy an adjustable frame and you will hear why as I go on. Finally, months later the warranty folks come out, yep my mattress needs to be replaced. OK, so my choices are get the same mattress (which if it doesn't last a year then it's a piece of Junk)..so I decide to do a reselection. That also was a nightmare. The salesperson only wanted to put me into a mattress that costs about $2,000 more than I spent on the mattress I had (which was about $1,000) the mattress he wanted to sell me was also an adjustable but by Sealy. I really wasn't willing to give an adjustable mattress another chance.

Then I found out they wouldn't take back the adjustable frame and give me credit to use toward a box springs. You can not put a regular mattress on an adjustable frame, manufacturer of frame doesn't recommend it and won't warranty it. So I'm stuck getting the same piece of, yeah that, mattress that will need to be replaced again in short while and my sleep will never be comfortable. I haven't slept well in over a year and was hoping to get something with this 10 year warranty that came with my mattress. Let me also note that the warranty people kept telling me to talk to the Buford store manager (Edward). I've been trying to get him in the store (drove out there a couple times) and on the phone more times than I care to count and he is NEVER and I mean NEVER in the store. He does not return your message! Ever!

I will never shop Ashley again and going back to Bassett down the street. The furniture I bought at Bassett for the rest of the house is in much better condition than this mattress or bed. The other poster stated they had issues with the bed, I do too. My side boards won't stay in. According to the warranty guy it's because there is no weight (because of the adjustable) to hold them in. They pop out all the time and with a head and foot board I just wait for the day the bed falls apart while I'm laying in it. I spent thousands on a good bed and I thought thousands on a good adjustable frame and mattress...well the frame is still holding up (frame by Leggit and Pratt) but the mattress is no good and Leggit won't do anything but leave me stuck with this frame. I will be buying a new mattress and box springs but it surely will not be from Ashley Furniture.
     
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Ericka on 10/05/2013:
Worst mattress. Customer service is the pits.
Karen Schneider on 12/07/2013:
My husband and I bought a Ashley Sleep, Southbay queensize bed a little over a year ago! I absolutely hate this bed, and wished I knew what to do, as we paid almost $2000.00 for this bed. We both have back problems, and this has just made us both worse. Am stuck with this bed, because we contacted the store where purchased and they wouldn't do anything about it. I wrote to Ashley Furniture, to get no reply...Go figure....DO NOT BUY THIS BED!!!!!!!!!!
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