Flee From This Company. Do Not Buy Anything From Them Or You Will Be Sorry!! Never Again Will I Waste My Time Or Money
MELBOURNE, FLORIDA -- Oh lord, Where do I begin, First the good stuff, My daughter and I went in there and all the sales people hang around the front door and rush you when you walk in, you don't get a chance to look around, obviously there there to sell you something and make a commission, like piranha, But I have to admit our sales lady was very nice, helpful, polite and did come down on some prices, even with a sale going on, My problems came in after they got my money as I paid them that day for my 4 grand if stuff. Being promised the whole time oh it will be there in 2-3 weeks delivered to your house,4 weeks at the very most if they have any problems, I told them I was remodeling my home, and I also had company coming in from California for a month to visit, oh no problem it will be there blah, blah, they would sell you a bucket with a hole in the bottom while you were up to your neck in a fire, and tell you theres no hole in the bucket. you need to Bail water faster, I just got my last item from my order I had to pick up about 40 miles each way that was ordered January 1, 2009, and was paid for to be delivered with the rest of my stuff, that came well after that 3-4 weeks I was promised and after my company came and stayed a month after that 2-3-4-week period it was promised to be delivered, it came the day after my company left, After they slept in the floor because we didn't have any living room furniture, no dining room furniture etc, we had beds.
I eventually went to Walmart and bought a 60 dollar inflatable bed for them to sit and sleep on in the empty living room, I was never so embarrassed in my life, I think my company got the feeling I did not want them using my new furniture, and had it delivered the day after they left, sure made me look like crap, I had to take them out to dinner almost every night as we had no dining room table and chairs as we took Ashleys so called professionals at there word that we would have our furniture in 2-3 weeks. So being Disabled, I had to get removal help when I could to get my old stuff out to make room for my new stuff, that was not a good thing, if Ashleys was going to take that long they should have told me to leave my stuff in the house as I told them my situation and they could have taken it out, and I would have had something for myself, kids and company to sit and eat on for the last almost 3 months.
My $700.00 oriental run did not make the original delivery, everything was paid for completely from January 1st, and I was assured by the delivery people it would be along shortly and they would call me about it, I never heard another word from Ashleys.
Being a patient man, Single dad with children I'm raising while I'm physically disabled also, I have learned about patience, So I waited and waited until I was beginning to fear I would forget about my rug and remember it 6 months from now and Ashleys of course would say, you got your rug pal 6 months ago, don't try pulling that,,So since my phone was not ringing off the hook I call them one day, And I get someone on the phone who can't find my order, looks up my name sees who my sales lady is and I hear them talking about what, where it could be, why didn't I get it yet etc, Total confusion on the other end, so she comes back on the phone and says oh, we are going to have to call you back in a little bit on that, and yes sir its been a very long time most people are yelling and screaming by now when we deal with them like this, I said I'm a very patient man but, I want my rug I paid for months ago,,So I'm left expecting a call back shortly telling me the status of my rug,(but I did also overhear that my rug had come in over a month earlier and why had no one called me but they could not find it anywhere).
So I sat home all day long waiting for that call, I got it about 7 or 8 hours later telling me they had it but actually didn't have it, they had to find it somewhere in there warehouse, and they would call me, several days later I got a message on my answering machine telling me my rug was down there and I could come and pick it up anytime, at this point its almost comical, like dealing with the three stooges, but I think they would have even had the common sense to deliver it since I had paid for it already to be delivered and it says that on the paperwork I took off the rug when I got home with it, apparently they also do not read down there, I'm sure it was on the computer order as it was printed out from a computer on the attached delivery sheet on my rug, needless to say I drove 80 miles plus round trip, to get a rug I already had paid to have delivered and to top that off, everyone was sitting around the front doors swarming potential customers as they walked in, I got by that and went to the back counter where the 3 people sitting back there looked like I was inconveniencing them because I had to interrupt there conversation to find out where my paid for rug was, so after she pulls up my name after I tell her the ordeal I have been going through for the last few months, and she says oh your rug is over there, and points to a rack of them rolled up.
So I'm like oh OK, being surprised by the lack of interest and effort I went over and she got up and headed over there and said there it is, and I said Ma'am, I'm disabled is it really heavy I donr know, I can't pick it up she says, So its not a huge rug so I figure maybe I can get it and I was able to slip it out of the race and drag it out of the store as all the sales people watched me, and not a single one offered to help, by then I was ready to leave that place, as I was walking away from the back counter the girl says maybe I can find someone to help you, by then the hard part was over the lifting, I could drag it to the car and she could have helped me but choose to stand and watch me after I told her I was injured, thank god for my pain meds later on I sure needed a good dose of them, after that dose wore off. I never saw such an unhelpful bunch of people in my life, except for my original sales lady she would have and did carry the first rug I bought out to my truck for me, god bless her, I have nothing bad to say about her and I think she would not have allowed that to go on had she been working that day, she knew I was Disabled, And would not allow me to help her carry the first one out, and none of those other lazy sales people would lift a finger to help her carry it through the store and to my truck back in January.
And when I took my rug home yesterday, I walked right through the middle of them all gathered there, not a single one offered to help a customer carry a rug out, much less question me as to where I was going with it and did I have a receipt for it, no one checked my id or asked me any questions, like my address, they just took my word for whom I was and allowed me to walk out with a rug, not signing anything, showing them anything like identification, I was shocked at the lack of security and the could careless attitude, I could have walked out with the safe and no one would have said a thing. long as it was not there safe. Had I been a crook I could have just looked on one of those other rugs, and sent someone in and told them to say I'm [snip] and I'm here to get my rug, and they could have just walked out with an $800.00 rug, then when [snip showed up I'm sure they would have told him he got his rug two days ago, Most likely where my rug went in Jan, when I didn't get it, If I owned that business, id be reaming some butt over that, lack of concern, seems everyone down there is worried about sales and commissions rather than anything else. In the thirty some years I have been in business locally in the same area, I have dealt with all kinds of thieve and professional thieves in my time, And ill tell you what, one of the thieves that was not any good at it most likely has there whole house full of Ashley furniture, rugs and anything else they can just pick up and walk out the door with unchallenged.
I could have backed my truck up to the front doors and loaded it up and no one would have said a thing, nor did they when I took my rug out of there, the only person that had any idea what I was doing in there was that girl at the back counter of the store, if those idiots were smart they would have a customer service counter up front to catch the disgruntled people as they walked out, rather than a bunch of sales people sitting on their butts loitering waiting on customers to bring them money in the front door, personally I like to look around a little then find someone to help me.