5 months and still waiting!!!
EDMONTON ALBERTA -- Well the story starts back in Novmember of 2010. We decided to spend $3000 on a fabric 3 seater sectional because it was their best. 5 weeks go by and I am wondering where it is, I call and they say it ... read full review3 Replies - Latest reply on 01/10/2012
Do Not Purchase Fabric Protection
HASBROOK HEIGHTS, NEW JERSEY -- I have had the same problem as others have stated.
1. Poor Quality- we purchased a microfiber sectional with recliner. The recliner section as worn, so you feel the wood under the your legs. I've ... read full review3 Replies - Latest reply on 09/25/2010
Don't Buy Ashley Furniture!
STATEN ISLAND, NEW YORK -- I purchased the Commando Black Sofa & Love Seat September 2011, by December the vinyl was peeling away from the fabric and the cushions were sinking. I contacted Ashley about the problem, Since I have ... read full review3 Replies - Latest reply on 11/05/2012
Poor Quality dining room set
MYRTLE BEACH, SOUTH CAROLINA -- We bought a dining room set and hutch only two years ago from Ashley Furniture. Three of our eight chairs have wobbly legs. The wood finish on the table top is chipped, dented, worn, and looks awful. ... read full review2 Replies - Latest reply on 12/17/2010
Preying On Your Layaway Records
SAN ANTONIO, TEXAS -- I had furniture on layaway last year and received a call from a company called TRS Home Furnishings to see if I wanted to get my furniture out early because TRS finances for Ashley. My question is how ... read full review3 Replies - Latest reply on 08/14/2011
No Replacement Parts???
If you buy furniture from Ashley furniture, and ever need replacement parts, forget it! You won't get them!!! You just have to but new furniture or spend a fortune on someone else to repair it and almost ... read full review
6 Months and Still Waiting!
EDMONTON -- So I wrote in last week to complain about it taking 5 months, now we are into the 6th month. A tech came out to check our leather(it came all scratched up and continued to mark every time you sat down). ... read full review12 Replies - Latest reply on 04/26/2011
SPOKANE, WASHINGTON -- I bought this and as I was going to show the salesman the chair I wanted (after I described it) he said He knew which one and to go ahead and sit at the counter and he would be there in a moment. I bought ... read full review1 Replies - Latest reply on 02/12/2011
I ordered an Ashley sectional sofa (with ottomans) from a 3rd party store in mid-July and they said that they sofa would arrive in 2-3 weeks. I read up on some reviews on this site after I made the purchase ... read full review6 Replies - Latest reply on 09/06/2011
Encore (Sewer) Salsa Sofa
SILVERDALE, WASHINGTON -- On 11/06/2009 I bought sight unseen a couch called, ENCORE SALSA SOFA, It is red and was in a flier in the local newspaper. I went to the local Ashley store here in Silverdale, Washington. They did not ... read full review3 Replies - Latest reply on 12/21/2009
From an employee's view
FLORIDA -- Disgruntled Ashley Furniture Customers,
I am a mid-level employee at an Ashley Furniture Homestore in Florida. These are my comments based on my experience as an employee at my location only.
Ashley ... read full review5 Replies - Latest reply on 11/23/2007
Potential Employees Beware
MISSOURI -- Ashley Furniture Homestores in the St. Louis Metro area have a strange way of hiring employees. It seems to be the warm body theory. They hire a LOT of employees, train them minimally, they run training ... read full review11 Replies - Latest reply on 08/31/2011
Love Ashley Furniture
ROANOKE RAPIDS, NORTH CAROLINA -- My husband and I purchased Ashley furniture 5 years ago and have been totally pleased. The furniture has held up very well. We had one problem right after we purchased the dining room set with the inlay ... read full review14 Replies - Latest reply on 09/04/2008
I am having same issues of Peeling leather sofa withing 9 months of purchase. I bought the warranty then also they deny saying that peeling is not covered in the warranty.
Less than 1 year should ... read full review10 Replies - Latest reply on 08/03/2011