Ashley Furniture Consumer Reviews - Page 4

SARASOTA, FLORIDA -- Furniture is okay, but the delivery teams were absolutely the worst that I have ever encountered. The men that made the two deliveries that brought my furniture were rude, inconsiderate and rather ignorant of how to set up my furniture. They traipsed through my home without even wiping their shoes on my doormat. I had to vacuum after each of the delivery teams left. One of the men on the first team said he had no idea how to put together the table that I purchased and said he would have to sit down and read the instructions first. They then saw that one of the pieces of the table was badly warped and said that a replacement would be delivered by a different team. The second delivery team managed to put the table together. However, when they were about to leave, I noticed that they left many large Staples embedded underneath the tabletop that were used to hold a fabric covering for shipping. They actually asked if I wanted them removed! When I said that I did, they then wanted me to supply them with the tools to remove them! I sent a certified letter to Ashley more than a month ago, detailing these and other faults of their delivery teams and requested that Ashley respond to me. I also sent a copy of that letter to their Customer Service Department who acknowledged that they received it. Nobody from Ashley has responded.

I received emails from Ashley asking me for reviews of my purchases. I submitted reviews that noted the horrible delivery people. They responded that such comments were not going to be accepted by them! Obviously, they only want positive comments. What a joke they are!

If you decide to purchase furniture from Ashley, I strongly suggest you pick it up yourself or hire your own delivery people. Their delivery teams are horrible.

CUMMING, GEORGIA -- Purchased $3200 worth of furniture two weeks ago. Upon purchasing, I was told that if there were any issues, I had 30 days to return or do a reselection.

Delivery guys arrived 30 after the end of their time frame, which made me really late for an appointment, so I left immediately upon the furniture being placed. When I returned from my appointment, I noticed one of the recliners has a huge slice on the footrest, which most likely was caused by a boxcutter.

I called the store immediately and Adrian said she would order a new piece and when it was delivered for me to call customer service to arrange for someone to come fix it. As of today, the piece never came and after calling customer service, I find out that the piece was never ordered and is now out of stock with no restock date in sight. In the meantime, the cut is getting bigger, because I have two kids and there's batting sticking out everywhere.

Also, in the meantime, the mechanical recliners are already sinking and I'm discovering that this sectional was not worth the price. I would like to do a reselection and choose something else.

I call Alex, the store manager at Alpharetta who tells me that they supposedly have a no return policy, even in my situation. The guy was less than empathetic and quite frankly, a jerk. He directed me to Evan Johnson, a regional manager. Although Alex gave me a fake phone number for Evan, I tracked him down through another store.

Moving on to Evan, who supported Alexs alleged no return policy. I asked him where it says that in writing, on the back of your sales receipt. When I asked him to point it out specifically, he informed me that it actually does NOT say that on the back of the receipt "he just knows in his head that's the policy" What?!? I asked Evan to give me his managers name and number, which he denied he even had in the first place. You don't have a way to contact your manager??? After denying it for 10 minutes, he gave me the name Steven King, and an email address.

I've emailed Steven asking him to call me.

RICHMOND, VIRGINIA -- The customer service at the store is great when purchasing my items but when it comes to delivery, it's horrible. I ordered a mattress, couch and love seat that was supposed to be delivered within 3-4 weeks. At the third week mark I call just to get an update and I'm told that they are waiting for my love seat to come in and that it wouldn't be there until the week of Dec 18 which would put my order 5 weeks out at that point. So I ask if my mattress could be delivered sooner because I was sleeping on an air mattress which was killing my back. The customer service representative set up for delivery to be that following Wed which would have been Nov 10.

The morning before they called to let me know what time the delivery would be there. Then that afternoon they called to tell me that my mattress was damaged while loading it in the truck and that they couldn't deliver it. So I had to wait for them to order a new one and then send that down and that someone from the store would call me later that day to give me the new date and time. Did I get a call? No. At this point I'm pissed. Not only did I not get a courtesy call to let me know it would be longer than 4 weeks but when I called later that afternoon on Nov 9 to find out when it would be delivered I kept getting the runaround.

When I asked to speak to a manager the young lady told me a manager wouldn't be in until that Thursday. When I told her that was unacceptable she told me she would look into my order and call me back. Did she? No. So I go to the store and low and behold, a manager is working. Now I'm extremely mad because she lied to me. The manager looked my info up and told me that my mattress would not be shipped to the store until Dec. 15. It is now Dec 16, I called to check on my status and my delivery will not make it to the store until this weekend and they won't be able to deliver my stuff until Dec. 24.

I have a brand new house that I've not been able to live in because I don't have a bed to sleep in because of the crap I've had to deal with from the delivery department. At this point by the time I get my stuff it will be a month that I've not been able to live in my home AND it will be 6 weeks total that I've been waiting on my stuff.

NAPERVILLE -- Today I got my $50 Black Friday coupon for Ashley Furniture. When I was shopping at Ashley Furniture, I found table lamp (list $69.99) that was interesting to my daughter. So I asked a sales person that I want to get one. He said he can give me 30% off for it and if I buy a pair, he can give me 40% off. I said I only need one. So he took me to Kathleen and told her that the lamp is for $49.99. After she puts in the order and asked how I want to pay for it, I showed her the $50 coupon and she seems upset and asked me if I want the 30% off or use the coupon, I said, "I want to use the coupon."

She asked a manager to fix the order. At the same time, I overheard that she said to the manager that he would get the lamp free if use the coupon then. Anyway, the new order came up and I asked if she applied 30% off, she said, "30% off on after the $50 coupon, not on the price of the item!" So $69.99 - $50.00 (coupon) = $19.99, then 30% off on $19.99 = $6 off. I just did not feel that is right. It should be on the $69.99, not after the deduction of $50 cash coupon.

So now, I need to pay $15 for the lamp. She also said I could not return the item either since it is a sale. I don't have the lamp yet since it is at the Wisconsin warehouse. I will pick it up when it the store call. The thing I'm upset about this is not really the price, although I did not feel the way they applied the discount was right, rather it is the attitude of the sale representative. I got the feeling that she just did not want me to get anything using the coupon. That coupon is not free. I have to woke up very early in a cold morning, waiting at a long line to get it, and that was not necessary 100% able to get one. This is the first time I ever shop at Ashley and very much be the last time.

CORDOVA, TENNESSEE -- After delivery I contacted customer service number to have service person come for sofa filling. The person I spoke with was not giving me a clear response to my question regarding time needed for service to be completed. After three times I repeated my concern I finally got an answer with clarity. I said "thank you" and she slammed phone on me. I've purchased three sofas and two recliners in the last nine years and this is the customer service I get.

I made two more phone calls to headquarters to respond to such terrible customer service and I was told someone in management would call. No one ever did. This will be my last Ashley purchase resulting from the worst customer service imaginable.

WISCONSIN -- This company is terrible. I bought a $2,000 sectional (yes, $2k, not the $500 cheap one). It arrived damaged, and it took 3 service calls for them to fix it as well as 15+ phone calls of them moving the appointment, confirming, etc. Yes, they eventually fixed it, but that was 12 hours of leave from work that I had to miss.

Their customer service number people are rude. If you have to call them for service, I highly recommend also signing up for meditation, a therapist, or getting on Xanax. Their sales staff are nice people, I'll give them that. On the other hand, I know a used car salesman that would love to be your friend... My advice, buy from somewhere else. If you buy from them, don't forget that small claims court is a very easy process...

EDGEWATER, NEW JERSEY -- Purchased an office table for $1000 and a platinum coverage for the same. Just 2 months prior to the expiry of warranty period one of the legs cracked and the table became unstable. We raised a claim and were promised that a new leg would be replaced and that we will be contacted soon.

It was just few days before the the warranty would expire and no one contacted us. When called back to check status, we were told that this damage is not covered and only scratches are covered under protection. Why would someone pay a premium coverage fee just to protect the furniture from scratches? We are still trying to get someone talk to us and they just put us on hold. I am sure this is a trick to buy time and make sure the warranty expires. Stay away from Ashley. Totally unprofessional.

SUNRISE, FLORIDA -- We had purchased a Reclining Sofa with a matching recliner at the end of September. I have been trying to get them out to our house since January to look at. The recliner has no foam. When you sit in you sink down about 6 inches and the right armrest has about 1 inch of foam in it while the left side has about 3 inches of foam in it. After taking the pictures that you have to take and getting someone to schedule a Saturday appointment, the service tech came out and said "Looks like a manufacturing defect." He then called it in.

The rude lady on the other end says that it's own fault from "use" and denied our claim. So why buy an extended warranty? I am sorry if by "using" your crappy furniture we found the defects that you won't fix. This is not over... STAY AWAY FROM ASHLEY FURNITURE.

HUNTSVILLE, ALABAMA -- So I purchased a living room group, June of this year. I live alone and I have very few guest. The living room group is a sofa, and loveseat plus accent chair. I usually sit on the loveseat because it is directly in front of my TV. One day I decide to sit on the sofa, this is about a month after I got it. I hear the worst squeaking noise coming from the sofa. I get on the phone to Ashley's customer service. First it takes forever to find my account, then I'm told that no technicians are in my area right now, so when they become available, they would come check it out.

Fast forward to the middle of September. A tech shows up and is not able to do anything about it. He said the sofa needed to be replaced. It is December 11th. Today they said they're sending replacement parts and as soon as the parts come I should call them, they will send a tech as soon as one is available.

Oh yeah the lamps I got were two-sided, only one side works. I asked if they could fix them, I was told that there was a 30-day warranty on those, but I could probably fix it myself with a kit from Lowe's or Home Depot. I will NEVER SPEND ANOTHER DIME WITH ASHLEY FURNITURE!

JACKSONVILLE AIRPORT, FLORIDA -- 12/09/2015 Two fast talking, lying young ladies who hovered like a vulture tricked my daughter into a rental agreement. Who knew Ashley did rentals? The Black Friday 30% discount, nowhere on the paperwork. The 50% off sign on every bed in the store doesn't apply as I ask how does that work. She removes the sign. I said, "You missed the next bed. What about the 20 other 50% signs you missed that don't apply to my purchase?" I asked a different salesperson, the sale is still on.

All sales are final it appears and a 1200.00 bed will cost 8000.00 if you make the 36 payments. The 5 years no interest is a ploy to get you in the store and if you don't know better they will get you good! We all know to pay cash but sometimes good people don't read all the paperwork and it's an expensive lesson. Mom tried to interrupt but daughter wanted to handle it herself, so I walked away while they did the paperwork. Well she got handled alright!! Don't buy Ashley Furniture.