Non-Existent Customer Support
ILLINOIS -- I ordered AT&T cell phone service as it was cheaper to do it separately from the "bundled" services that I also wanted. I then ordered the triple pack online (land-line, TV, Internet).
I was told that installation would be on April 22nd, however, the emails I received stated that I would get a phone call where I would have to provide credit card information, etc... to set the time. So that conflicted with each other... in an attempt to call their "customer service" to figure all of this out, not only does the largest phone provider not have 24 hour customer service, but when I called (and after going through 5 minutes of automated "stuff"), I am routinely presented with "we are too busy, call back later", and the phone hangs up.
Un-believable... I'm still on shock.
So now, I may or may not have someone coming to my new house with no one there to meet the technician, and no way to contact someone to tell them that I have to change the schedule for installation. I've been trying to contact AT&T for 3 DAYS now, always getting "we're too busy to help, call back later" and it hangs up.
Also, in the email confirmation, it says I can click on this link to check the status, however, you can't log in without a home phone service, which I obviously do not have yet (their online, multiple logins, etc... is a web developers, ease of use nightmare). The runarounds and inconsistent support and information giving is beyond atrocious, it's non-existent. This, from AT&T... I'm sorry, I am still in shock over their customer service.
Absolutely livid... not to mention, I need this service set up before I move in (I work from home). So this is starting to get ridiculous.