WEST ISLIP, NEW YORK -- Atlantic Hyundai is the worst dealer out there. My credit scores are around 600-610, so I was very happy when I was at the dealership for 4 hours finalizing my Lease for a 2012 Sonata for $330 a month with $2500 down using my trade-in. They told me everything was approved and that I would be able to go home with the car. After waiting 4 hours, they told me that the car will be ready the next day. I spoke to my sales guy 5 times during the day and every time he told me everything was approved, even left me a message saying everything is approved.
When I arrived at the dealership to sit with the finance manager (Bryan **) he told me that the lease was not approved (jaw drops) and that the financing of the car was approved for a WHOPPING $479 a month. When I said this is outrageous and why wasn't I told this the 5 times I spoke to my (Russell **) sales guy, they had no answer.
When I said "I can't do this deal and would like my $500 deposit back", the sales manager (Bryan **) became very rude and even threatened me saying "What if I don't give you your money back" and that it could take a few hours for the refund. When I said "fine, I will call my credit card company and dispute the charges" and while I was on the phone, they finally processed my refund and still tried to get me to make a deal.
When I complained to the Sales Manager (Christopher **) all he did was talk to the sales guy and never bothered to talk to me at all. Beware of this dealership, they will say and do anything initially and then try to force a deal on you that make no sense at all.
WEST ISLIP, NEW YORK -- Due to Hurricane Sandy I was forced to purchase a new vehicle.. having done business with this dealership for over 8 years I thought this is where to buy next car... biggest mistake. Purchased 2013 Hyundai Tucson... Put down or so I thought 9937.00 and financed the balance. As always the salesman pressured the purchase. I should have known not to move forward but due to circumstances had little choice... Was given a 750.00 Hurricane related rebate and 500.00 existing customer rebate. What I didn't get was 500.00 rebate that Hyundai offered for active duty military and veterans... and full credit for deposit.
Dealership held 750.00 of deposit until they got letter from insurance company that car was totaled although this dealership had car in their possession for 3 days and knew car was totaled. They've had letter for over 2 weeks and I still don't have my money. They also added on a extended warranty for 1495.00.. that now I have to jump through hoops to try to cancel. Bottom line... these guys suck. My car will be paid off by end of Dec 2012 and will be traded in. GOODBYE ATLANTIC HYUNDAI AND NY AUTO GIANT... Buyers beware. They will screw you every chance they get.
I just purchased a Santa Fe last week. This is the second vehicle I purchased at this dealership. I had no problems with the first car, but this time they really gave it to me. We agreed on a price "WITH THE TRADE IN". They threw in the roof rail cross bars, a cargo net, and they were even nice enough to get me a 0% financing. Little did I know, I was supposed to get them anyway.
After their expert mathematicians ran the final numbers, with confusing tactics using sticker prices, taxes, trade in, rebate, tags, fees, and more fees you never heard of, I realized that I paid the price of the car, PLUS the trade in. I was too late because I realized this after I left the dealer. The next day, I went there, and they denied any wrongdoing. They are **. They refused to cancel the transaction. I will contact Hyundai, and Consumer Affairs. And I can't wait to get my hands on the survey!