Atlantis Resort

1 reviews & complaints.

Reservation ripoff
Posted by on
I reserved a room at the resort for one night, for $498. When I found that the boat I was meeting in Nassau was arriving early, I called Atlantis to cancel the room. As I was calling six days ahead of time, I guessed there would be some penalty.

What I didn't figure on was that I would be penalized for TWO nights. The result: Canceling a one-night stay resulted in a penalty for more than I had paid. Here is the Atlantis logic:

Cancellation Fee -Atlantis - Royal Towers $200.00
Cancellation Fee -Royal Towers Terrace $419.00
Fee Adjustment -Due to Insufficient Payment ($120.82)
Total Fees $498.18

I never booked a room at the Royal Towers, but they charged me a cancellation fee for such a room anyway. I was told the policy was to charge for two nights, regardless. Point is, they kept all of my $498.18 payment and told me to get lost.

I suppose I'm lucky not to have been charged the additional $120.82 for not staying there.

To me, this is organized corporate thievery.
     
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User Replies:
Ben There on 07/29/2009:
Did you not get the terms and conditions of the rate when you booked and paid for the room?
Anonymous on 07/29/2009:
Unless they specifically informed you of such a policy when you made the reservation, I think I'd take it up with my credit card company
Soaring Consumer on 07/30/2009:
Charging you for two nights for canceling when you only booked one is the most outrageous policy ever!

Christopher Elliott might want to hear about this one:
http://www.elliott.org/contact/
Ben There on 07/30/2009:
Its not that outrageous... Having cancellation/change costs more than the value of the original price is common. For example, flights from NYC to Boston are starting at $29 ($39 after tax), but if you want to change your reservation expect to pay $100 plus increased fare. Instead of changing that ticket you would just buy a new one.
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