GEORGIA -- I switched to AT&T and it was a big mistake. I Love Comcast but unfortunately I can't get them in the current area that I have moved in. Big bummer!! There customer service sucks they will keep you on hold for 15 minutes without coming back to refresh the call and thank you for holding. They all sound unprofessional and they just seem as though they don't care. As well the internet I have is suppose to be 6.0 and when I run a speed test on a brand new computer its nowhere close. Don't bother if you don't have too!! Good luck to those that do.Add reply
Bait and Switch
AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would get phone service too.
Then they arrived ... read full review2 Replies - Latest reply on 09/29/2009
I'm not happy with my new U-verse HD TV service. The picture will scrambled then goes blank for 3-5 seconds. This occurs quite frequently on all channels.
1 Replies - Latest reply on 06/08/2009Add reply
I have called for service at least 5 times. All they suggest is to re-boot my box, will not sent out a service call.
I'm fed up.
LOS ANGELES, CALIFORNIA -- Although I pay for the highest-speed connection offered by AT&T, I find that it only lasts for a week or two at a time. My internet is always slowing down or screeching to a halt.
1 Replies - Latest reply on 03/26/2009Add reply
After many, many attempts at calling Customer Service, I have learned by now that it just isn't worth it. Even if you feel like waiting an hour and a half on the phone, you'll only be connected to someone who can't, or won't, help you. They always feed you some BS excuse and say that things will be back up to speed shortly. They never are.
Keep in mind, this is not just one bad experience I have had, it is a string of many events over the past year.
If you want a crappy connection and you enjoy being lied to, I recommend AT&T.
The AT&T Experience
TEXAS -- THE AT&T EXPERIENCE
I was called by AT&T and asked if I would be interested in changing from Charter to AT&T U-verse or AT&T satellite, they said I could have either, since U-verse was in my area. ... read full review
LOS ANGELES, CALIFORNIA -- A few days ago, we dropped AT&T's internet services because the speed had slowed to a crawl. We switched to (much faster and cheaper) Time-Warner cable. When I called AT&T to cancel our telephone and internet services, a chipper little customer service type informed me that "we haven't offered your package of services for a long time" and suggested she could get me faster and cheaper service.
4 Replies - Latest reply on 09/13/2009Add reply
It turns out that I had been paying $59 a month for vastly inferior, slow internet service, and that AT&T had long since been offering -- at $30 and even $25 per month -- faster speeds.
When I suggested that THEY might have taken the initiative to inform ME about these changes, she seemed genuinely puzzled.
AT&T Uverse... Stay Away!
AT&T UVERSE IS AWFUL! After a long and satisfying relationship with Dish Network I bought into all the slick paper advertising with AT&T UVERSE. After a year and a half I'd have to say this has been ... read full review1 Replies - Latest reply on 03/04/2009
HOUSTON, TEXAS -- Tech Service No showed/no called there appointment tonight. This after a month of having AT&T urinate on my leg and tell me it's raining, they promised to send the Tech A-Team, (an inside the home tech and an outside the home tech at the same time) to solve the freeze up, dropped DSL line problem that two previous tech calls failed to fix. No we are not talking occasional we are talking two or three times every 30 minutes for 5-10 minutes at a time! Try watching anything while missing most of it. Or downloading a file for that matter. And they have the gonads to bad mouth satellite service for failure in storms! They can't deliver on a crisp clear night.
Forget these losers folks, the only way they'll survive is with a government bailout!
Very Dissatisfied Customer
ILLINOIS -- I just got off the phone with the rewards center and guess what...they wasn't much of a help. I have been waiting on my $50 rebate since November 08. I called on 12/2/08 to confirm if they had my new ... read full review
Lack of Communication
SAN DIEGO, CALIFORNIA -- 14 Dec 08: Waited for a technician between 0800-1200 for installation, but technician never showed up.
15 Dec 08: Tried to install the service but Uverse installation found that they couldn't get ... read full review2 Replies - Latest reply on 04/10/2012
CLEVELAND, OHIO -- Same problem as a similar post. Salesman came to our door to pitch U-verse and it appeared to be decent solution to our telecom needs. They missed the first service date (order was never properly processed). Second try was better but technician determined that we were too far away from the fiber optic box once they traced the path of the actual line. I could live with that but AT&T cancelled our phone and DSL.
2 Replies - Latest reply on 10/27/2008Add reply
It's taken many hours and dozens of calls to rectify. Two weeks to get our phone back up and still no DSL. It's apparent that these are different businesses in AT&T and no coordination. Why can they shut of service in minutes and not reinstate for weeks - especially when it was self-inflicted? I am now a life-long, self-appointed preacher against ATT. You can never get a hold of somebody with any actual accountability.
The final insult, another AT&T salesperson stopped by to pitch U-verse again while all this was going down.
Nothing but trouble, salesman lied, 4 techs to my house now and service still breaks down on a nightly basis. Avoid this service if at all possible! Add reply
MCDONOUGH, GEORGIA -- Since, February we have been at a constant battle with AT&T. Our service plan increases every month, and we have to argue it back down to where it should be. We receive three and four sales calls daily from AT&T. We have talked to supposed supervisors and managers about these harassing phone calls. We have asked nicely, we have asked rudely. Despite our efforts, nothing seems to work. So we caution you, to ask yourself if you are willing to answer three and four sales calls a day about the same thing, and willing to argue about your bill every month, before you choose AT&T.
1 Replies - Latest reply on 08/14/2008Add reply
If this does not seem appealing to you, then we strongly suggest you choose another service provider.
CONCORD, CALIFORNIA -- What a bunch of liars!!! They tell you your dynamic ip address along with your firewall will protect you against hackers they won't be able to get into your computer WRONG!!!! I know a guy who hacks into systems ( to help people fix their computers) He has found hackers from AT&T and HP!!! yes HACKERS!!!! working for them!! Putting spyware in new computers!! corporations really really are criminals!! AT&T liars!! You all should be locked up!! I'm hoping to be able to print these FACTS in local papers others who had these problems should as well cause as soon as someone knows your address they can get back into your computer, so I put nothing on mine worth taking... yes, they know who I listen to for music that's it... so spyware get removed everyday! You people are such losers... I am getting all new products that have nothing to do with either HP or AT&T, remember when we made sure there was no monopoly and we broke up these crooks!!!4 Replies - Latest reply on 05/04/2007Add reply