And another AT&T Scam....
NEVADA -- So last month I received my A T & T long distance bill. We make about three long distance calls per month, always to DH's mom in Arizona. Initally, the bills would come every three months and cost about ... read full review3 Replies - Latest reply on 09/13/2007
Bogus Collect Call Charges
NEBRASKA -- It is only $24, but, I am just one person. Multiply me by who-knows-how-many, and this adds up to quite a racket by AT&T: My daughter calls collect from her West Coast home to mine in the Midwest. That ... read full review6 Replies - Latest reply on 12/19/2008
CUMMING, GEORGIA -- I noticed on July's bill a charge of $ 14.95 from an entity called Enhanced Billing Services. I called AT&T and the customer service rep. told me that AT&T will place any and all charges from any company ... read full review7 Replies - Latest reply on 10/04/2008
Not only do I have to wade through a huge automated message board to finally get a person, but when I do, it's to someone in India in a call center that can't actually do anything directly about my complaint. (I've actually called the customer service number 5times in the last 3 days and everytime it's been answered in India).
1 Replies - Latest reply on 10/01/2004Add reply
I've had AT&T for 12 years as our international plan. We moved, they didnt' move our plan and our billing came to triple the normal amount it has in the past. It's obvious that the plan was never transferred. After going through a list of the billing itself "Did you use a phone card"?? (NO) "it must be a porn number" (LOL, it was my MOTHER'S NUMBER)--I was told I'd have to talk to a supervisor. Well, there are NO supervisors available whenever you call AT&T anymore. You are told they will call YOU within "24 hours". This was at least 3 days and 4 calls ago.
The outstanding credit they owe us is close to $250 and I'm sure if I can get someone that knows what they are doing on the phone, I can get this resolved.
In the meantime, I've swtiched to my local company for EVERYTHING. I know I can walk into their building if need be and talk to someone that can fix my problem.
The call centers AT&T are using are lousy; the connections are lousy, the people difficult to understand on the other end of the phone and the lack of supervisors to actually DO something is just plain bad business.
They've lost a customer they had for a long time.
WINSTON SALEM, NORTH CAROLINA -- I ordered phone service thru AT&T a few weeks ago with an install date for 9/2. I was not initially given a window of time and was basically told it was anytime in the day. I took off work and spent the ... read full review12 Replies - Latest reply on 09/03/2008
Overcharged international calls
TEXAS -- At the end of March 2003 I signed up for AT&T long distance service. Part my plan included international calls to the UK for 9 cents a minute. When I received my first bill I was charged over 30 cents ... read full review1 Replies - Latest reply on 06/20/2003
Endless Telemarketing Calls
I don't think I could be more upset with my experience at AT&T Long Distance USA. Just for the record, here's my telephone information: 813-840-9119.
Please be advised that I am forwarding a copy of ... read full review2 Replies - Latest reply on 04/30/2002
AT&T Collect Calls - Bogus Charges
PHILADELPHIA, PENNSYLVANIA -- We often receive collect calls from my father-in-law, which we NEVER accept. In February, I received another AT&T collect call, which I promptly declined to accept and hung up my telephone. Within a ... read full review4 Replies - Latest reply on 10/28/2006
I have AT&T for my long distance only. I rarely make long distance calls so my monthly is usually under $3.00. AT&T refuses to bill me every 3 months or longer so that the total amount comes to at least ... read full review7 Replies - Latest reply on 06/03/2002
DAVIE, FLORIDA -- AT&T offer me by phone a "combo":DSL, Phone service and the same package I had on Direct TV for $ 130. The operator name is Richard and this happened on 08/23 and 24-07. They connect DSL and the phone ... read full review24 Replies - Latest reply on 09/02/2007
I had AT&T internet service at my old address and the speed was fair. I moved to a new address and it took them 2 weeks just to get my service running and the speed is poor. I called to up grade service it has been a week and no upgrade.
I have been on the phone at least one time a day and some times 3 or 4 times a day with no luck.
Unscrupulous Billing Practices
GEORGETOWN, KENTUCKY -- My husband and I recently moved to a small town in Kentucky, and upon doing research, discovered that AT&T (Bellsouth) was the only company that could offer us DSL and digital home phone. We telecommute ... read full review1 Replies - Latest reply on 02/06/2009