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AT&T (frm. SBC) Yahoo DSL - Horrible Service, nowhere near Time Warner Cable
Posted by Suchkoder on 05/23/2006
HOUSTON, TEXAS -- I moved into a new apartment and had to change from Time Warner Cable High Speed Cable Internet (RoadRunner) to the AT&T (former SBC) "High Speed" Yahoo! DSL Internet.

This review is by no means an advertisement for TWC - just an attempt to compare and let you know about frustration with ATT/SBC.
Had I known what kind of aggravation signing up for AT&T(SBC) DSL would bring I would have never moved into this apartment in the first place.

High Speed Internet is a crucial requirement for me - I am an IT professional and work from home most of the time.

AT&T DSL (former SBC) provides highly unsatisfactory service! Everybody I spoke to at AT&T were making statements obviously not knowing what they were talking about. Like early contract termination/disconnection fee for example... it is still a mystery to me. Contract says $200. When I was signing up I was told by the representative it was "only" $99. Another representative said there was no termination fee. Who to believe? They say whatever is their latest policy - takes precedence. So what is the point in signing the contract than - if they can change it anytime they want?
BTW, you will get charged early termination fee even if you move during your contract to an area where there is no SBC/AT&T service provided. Keep that in mind. With TWC - no early termination fees and no contracts.

I usually spend hours on the phone trying to resolve simple problems, being footballed around from one representative to another. Today I spoke with 8 people from AT&T, having spend 2.5 hours on the phone trying to resolve a simple billing problem. I haven't placed a service call with TWC in years.

Also about 50% of the time you would get a non-native English speaker, sometimes very difficult to understand.

I signed up on 05.03.2006 for the AT&T DSL Elite Package - $29.99 and was promised speeds from 3 to 6 Mbps. That required a phone line. (Phone activation is separate from DSL activation and takes about a week each) I haven't had a phone land line in years. I used to keep my cell phone as the only line for voice communications and TWC Roadrunner for the Internet. That was all I needed. I was quoted $35 phone installation fee, instead I was charded $48. But that was just that, - peanuts for starters... I also had to purchase DSL modem for $50 (TWC provided cable modems for free and replaced them couple of times with newer models), that actually had to be shipped to me (another $13). DSL modem it can be rebated if you send the shipping label back to them and be with them for at least 4(?) months out of your contract, and then it takes another couple of months to get the rebate.

Taxes are very high both on the phone and DSL, on $36 of service I pay $20 additionally in taxes! With TWC it was about $1.5 on $44 service.

Instead of promised 3-6 Mbps I am getting constantly 2-2.4 Mbps. That is with the direct Ethernet cable connection from your NIC to the DSL modem. If you use home wireless network, like most of us, it will be even slower.
Also they insist on disabling any ati-virus and firewall protection during the test. Well, hos realistic this test is then? If you run Windows OS- running firewall and some sort of AV protection is a must!
I opened a technical support ticket and conducted several DLS speed tests provided by SBC/AT&T tech support that confirmed that the speed is not approaching the promised minimum of 3 Mbps.
Technical support advised me that these speeds cannot be provided in my area (by what methods they determined this is unknown, actually that tech support person did not do anything at all, he was just talking), and that I need to downgrade the service to the "Pro" (1.5 - 3 Mbps).
So I called back to let ATT know that they charge me for the falsely advertised speeds that they cannot deliver, and was told that they will "downgrade the speed" but I still will be charged till 05.30.2006 as if I were getting the Elite speeds for the whole month of May.
Moreover I was told that I need to continue to pay the full amount on my bills till I see the change, which, as I was told can take 2 to 3 billing cycles.

The last representative I spoke to today(the 8th person) told me that he is doing me a "great favor" by letting me switch to Pro (even though it is totally SBC/AT&T fault - not being able to deliver the promised speeds that I was charged for and were the only reason I signed up for the service), and also giving me the special rate of $19.99 (that is actually quoted on the web site - there is nothing special about it), because I "do not qualify" for the "special" $19.99 rate for whatever reason.

With TWC Roadrunner I usually saw 300-350 KBytes/s download speeds, that is about 2.7 Mbps, but then again, they were never making any outrageous claims in the first place.

To the current AT$T(SBC) DSL customers - run the speed test. It can be found here: http://support.sbcglobal.net/dsl/speedtest/

Run it and see what your real connection speed is! It is possible you have been paying for years for the falsely advertised speeds that AT&T just cannot deliver but does charge for them.

To those considering AT&T - think again.
All of the representatives that I spoke too never resolved my problems but never failed to try to sell me some additional services. They say they do not work for commission, but based on my experiences with them I no longer believe a single word coming out of them.

I am writing to the Better Business Bureau about this as well as Public Utility Commission of Texas.

BTW, I am not advertising TWC here. Their services are also far from perfect and also expensive. But everything is known in comparison. ATT/SBC DSL service and support is a nightmare!

     
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Posted by Anonymous on 2006-05-24:
I am surprised that you (as an IT professional) are surpised at DSL service. DSL has always required a phone line, after all the L in DSL stands for LINE. It has never approached cable as far as speed or reliability. And as for the customer service.... the are the PHONE company! Nuff said.
Posted by Jenku on 2006-10-08:
I couldn't agree with you more. Every single one of your comment is RIGHT. ATT pretty much has ruined SBC.

I had been with SBC for more than 12 years and I never EVER had a problem. SBC customer service was prompt, professional and very friendly. After AT&T toke over, I have nothing but nightmares and RAGES.

As you said, "AT&T DSL (former SBC) provides highly unsatisfactory service! Everybody I spoke to at AT&T were making statements obviously not knowing what they were talking about."

DAMN RIGHT! After being put on hold for 30 minutes, I spoke with someone who didn't know what the hell is going on. EVERYTIME I called, I am being given information that were different that what were previously given.

I'm moving to Verizon as soon as my contract expired. And I dont mind paying little bit more for better service and a peaceful mind.
Posted by Gi L on 2008-07-28:
In terms of costumer service: YES, absolute NIGHTMARE
They don't know what they're talking about. Each representative said something different. So we asked to speak to their supervisor... they REFUSED to do so

Costumer service is supposed to answer questions and provide solutions. Instead, they provided NO answers, MORE questions, and MORE confusion.

In regards to the advertised speed: Yes, the max speed is advertised but speed varies with location, which is stated in the ad as well
Posted by Gonendunit on 2008-09-03:
I found just the opposite to be true. I NOW have AT&T DSL Pro and compared to the absolutely HORRIBLE customer service at Time Warner and their constant outages and interruptions in service I couldn't rate AT&T higher. Maybe it's the part of the country you're in. I'm in Texas and down here, Time Warner EVERYTHING is horrible. Unfortunately, I'm stuck with Time Warner Cable... ONLY until AT&T gets to my area with UVerse.
Posted by PAPPY2001 on 2009-08-19:
Before using At&t you should see all the problems reported to them. They are horrible, expensive. You have been warned. Good luck if you decide to use them now.
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False promotion
Posted by Inca on 09/01/2007
DAVIE, FLORIDA -- AT&T offer me by phone a "combo":DSL, Phone service and the same package I had on Direct TV for $ 130. The operator name is Richard and this happened on 08/23 and 24-07. They connect DSL and the phone but Direct TV told me that my charges with that Company will be the same that I have already. So now I have to pay for the DSL and phone and the same old charges for Direct TV.

AT&T only said "we are sorry for the inconvenience".Can you believe that?

     
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Posted by ThinLazyAmerican on 2007-09-01:
AT&T has nothing to do with Direct TV.

Different companies, different strokes.

Your mistake was accepting a deal over the phone.

How informed or prepared to make a decision involving your finances were you during that phone call?

You made an emotional decision and that's the purpose of a sales pitch over the phone.

Consumers make snap decisions based on their emotions over the phone without knowing all of the facts.

Turn off the t.v, get off the computer, put the phone down and learn to think first before you act.

Posted by tnchuck100 on 2007-09-01:
I agree with Thin. NEVER buy anything on a phone call you did not make. Check my3cents before forking over any money to any company. Read the Terms & Conditions. Remember:
EDUCATION is what you get when you read the fine print. EXPERIENCE is what you get when you don't.
Posted by Anonymous on 2007-09-01:
Agree with both users.
Posted by Inca on 2007-09-01:
Both of you are right. I was a fool accepting that deal by phone but there are laws in Florida again that kine of tricks, so I send a complain to costumer protection and cancel the deal with AT&T. Thanks for your comments.
Posted by ThinLazyAmerican on 2007-09-01:
Inca, from what you told us, I fail to see any tricks.

AT&T offered you a service, you accepted.

AT&T has nothing to do with Direct TV.

I am willing to bet you were confused because you did not know what was what and out of confusion you think you were tricked when you were not.

Make sure you pay your bills while you attempt to cancel the contract because if you don't, you will ruin your credit rating should your bills go to a collection agency!

Posted by Anonymous on 2007-09-01:
It was a sales tactic that is not uncommon at all and it is a "trick" and more like fraud!

Inca, good review and thanks for the information. I am also glad you got out of the deal with AT&T.
Posted by ThinLazyAmerican on 2007-09-01:
Lid, she never said got out of the deal.

There was no trickery involved.

Simple confusion by an ill-informed consumer making an emotional decision over the phone involving money.

People who use the word "Trick" are uneducated, ill-informed, perhaps confused, snap decision makers.

The word "trick" is not an all-purpose or universal word to describe everything that doesn't go the way a person would expect it to happen.

If I explained everything to you in detail and you zoned me out after a few minutes of lengthy detail, but you agreeded to my offer at the end of my sales pitch would you still consider it a trick because you failed to listen?

Posted by Anonymous on 2007-09-01:
Thin, "I send a complain to costumer protection and cancel the deal with AT&T" Did I read this wrong?

I believe the confusion is caused by the sales person trying to make a sale. Been there, done that one.

While I agree with you that it was most likely was confusion, I can't agree just because someone uses a word that doesn't sound right to us that they are, "uneducated, ill-informed, perhaps confused, snap decision makers".

The way I read what he/she writes says she must be either of Jamaican or Cuban decent or just doesn’t have a mastery of the English language.

A “sales pitch” over the phone is usually read or rehearsed by a person who is in-between jobs, to young to get a real job or someone who can’t seem to do anything else, what ever.

When they go into their spiel or speech they are not listening to anything other then what they are saying, agreed?

If you want them to stop most of the time you must raise your voice or just hang up, agreed?

After you have listened to them you may have questions but the question you have may NOT be on the list of answers they have, agreed.?

The sales person becomes confused or just doesn’t listen, this is passed on to the person on the other end and what happens? Most likely the sales person does a “song and dance” around the question and then tries to do his/her job and “Close the deal.”

This is what I think happened, What do you think?
Posted by ThinLazyAmerican on 2007-09-01:
Yes, you did misread it. She never said she did get the contract cancelled. She said she sent a letter to cancel it.

You jumped the gun and assumed she had the contract cancelled when she did nothing but send a letter or she at least plans to.

I sold plenty over the phone and it's usually the customer who doesn't listen or doesn't know one product from the other.

Just because the consumer doesn't have all of the information he or she needs doesn't mean the salesperson is tricking the consumer.

Just as you believe and make assumptions, the salesperson can say the same thing and believe the consumer is smart enough to know or not Direct TV has nothing to do with AT&T.

Would you expect the salesperson on the phone to ask you if you knew the difference between a phone/internet company and a Satellite/internet company?

If you want to make a sale you can't go around asking people if they are dumb enough or not to know the difference between one product and the other.

If the consumer is listening the he/she can use their judgement and make decisions and ask questions rather than listen to what makes them feel good.

Can I force you to listen to something you don't want to hear? No, I need to make my pitch sound good enough for you to listen, but it's up to you to ask questions beyond the sales pitch, only then will you hear what you don't want to hear but you are listening because you are asking questions and using your logic not just your emotions to make decisions.



Posted by Anonymous on 2007-09-01:
OK, I really don't think I was making any assumptions just trying to be logical but if you insist and I'm sure there is a point here somewhere but I don't get it.

I guess you are saying you are a phone sales person? Didn't mean to step on your toes or anything.

What I do is make sure I am on the "do not call list" and I only tell them that once.
Posted by ThinLazyAmerican on 2007-09-01:
No, I'm not a phone salesperson. I'm sure I can sell you the Brooklyn Bridge though.

Posted by Anonymous on 2007-09-01:
Way to make friends Lidman.
Posted by *Brenda* on 2007-09-01:
I agree with Lidman. If the sales representative shouldn't have told her she could get a promotion if she couldn't. They did trick her into signing up for it by providing false information.
Posted by Anonymous on 2007-09-01:
I don't agree.
Posted by ThinLazyAmerican on 2007-09-01:
Brenda, the sales rep told her the charges would be the same because AT&T and Direct TV are two different companies.

What false information?!!

The sales rep told the truth!!!
Posted by Anonymous on 2007-09-01:
Thank you Brenda.

Pirate, STFU it's Saturday for God sakes man!

Thin, I already own the Brooklyn Bridge, but thanks for asking and I wasn't being mean, why are you?
Posted by Anonymous on 2007-09-01:
FYI Thin, you say “Direct TV has nothing to do with AT&T”
They may not be the same company yet but they do work together.

Direct TV and AT&T Expand Contract

Direct TV also has access to an AT&T wide-area networking solution that enables the company to effectively communicate with customers, employees, and business partners. A key component in that communication channel is the secure AT&T customer portal, AT&T Business Directâ, which provides operational efficiencies, including around-the-clock, online access to real-time reports on network performance and direct connection to trouble management systems. Use of the portal, allows Direct TV and its business partners to monitor the data network, troubleshoot potential problems and resolve issues quickly and easily.

http://www.directv-zone.com/news/direct-tv-and-at&t-expand-contract.htm
Posted by Anonymous on 2007-09-01:
Lid, why do you always have to start trouble with new members?
Posted by Inca on 2007-09-01:
Let me said to those who beleive that there are no tricks. AT&T have a promotion on TV and they offered that combo:Phone line, Internet with DSL, AND DIRECT TV PROGRAMATION for $ 90. Because I allready had a full programation with Direct TV I ask if AT&T can give me the combo with the same programation and the operator said YES but not for $ 90 but for $ 130. That conversation is taped. Because of that I said that is a trick.
Posted by Anonymous on 2007-09-01:
Good for you Inca!

Pirate, I am starting trouble with no one but you as always are and I bet you already have this person on your phony trust list. Now do what I said and STFU!
Posted by Anonymous on 2007-09-01:
You are so stupid!!!

ThinLazyAmerican is trusted by the following users...

PirateWithParrot






Posted by jktshff1 on 2007-09-01:
he** I agree with everybody
Posted by Anonymous on 2007-09-01:
There can be only one!
Posted by *Brenda* on 2007-09-02:
DirecTV told her the charges would be the same, probably after she called to complain about the bill being wrong. AT&T misrepresented the deal to her.
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AT&T's call centers are HORRIBLE!
Posted by Kdmask20 on 09/10/2004
Not only do I have to wade through a huge automated message board to finally get a person, but when I do, it's to someone in India in a call center that can't actually do anything directly about my complaint. (I've actually called the customer service number 5times in the last 3 days and everytime it's been answered in India).
I've had AT&T for 12 years as our international plan. We moved, they didnt' move our plan and our billing came to triple the normal amount it has in the past. It's obvious that the plan was never transferred. After going through a list of the billing itself "Did you use a phone card"?? (NO) "it must be a porn number" (LOL, it was my MOTHER'S NUMBER)--I was told I'd have to talk to a supervisor. Well, there are NO supervisors available whenever you call AT&T anymore. You are told they will call YOU within "24 hours". This was at least 3 days and 4 calls ago.
The outstanding credit they owe us is close to $250 and I'm sure if I can get someone that knows what they are doing on the phone, I can get this resolved.
In the meantime, I've swtiched to my local company for EVERYTHING. I know I can walk into their building if need be and talk to someone that can fix my problem.
The call centers AT&T are using are lousy; the connections are lousy, the people difficult to understand on the other end of the phone and the lack of supervisors to actually DO something is just plain bad business.
They've lost a customer they had for a long time.
     
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Posted by LATAS on 2004-10-01:
Wait, you got a human???
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Unauthorized Billing
Posted by U45654 on 08/19/2008
CUMMING, GEORGIA -- I noticed on July's bill a charge of $ 14.95 from an entity called Enhanced Billing Services. I called AT&T and the customer service rep. told me that AT&T will place any and all charges from any company because they are not "in the billing dispute department." When I asked since when AT&T is in the billing services for unknown companies, she got belligerent and coped the repeating words' attitude. She kept repeating like a machine: "AT&T will not help you. Call the company who charged you."

I insisted that I never authorized this charge and AT&T should not have placed any charges on its monthly phone bill to begin with, let alone an unauthorized charge from an unknown entity. I added that I did not hire AT&T's services for billing but for phone services alone. Needless to say she did not listen or try to help in any way. Her arrogance and uncooperative attitude were really frustrating.
Since then I learned that EBS or ESB as they are also known, is located in San Antonio, Texas and there are numerous complaints against them about "cramming."
I wrote to the FCC but they replied that it is not their domain and gave me the (Federal Trade Commission) FTC's number. I called the FTC and filed a complaint against both the EBS AND AT&T for unauthorized billing. I wrote a letter to AT&T as well demanding a resolution and review of their conduct both in customer [non] service and in billing anything at all on my phone bill beside phone services provided.

I hope AT&T will get the message. I will be surprised since my wife and I dropped AT&T years ago because of their arrogance and lack of consideration or service to customers. That's the result of the near monopoly AT&T enjoys on local phone services at present. Unfortunately, BellSouth was "swallowed" by AT&T and we are stuck with them again.

     
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Posted by madconsumer on 2008-08-19:
"I wrote a letter to AT&T as well demanding .... "

they are not in the 3rd party resolution department. they only pass n bills they are billed to yout number. someone has to be accountable, so it really is the agency that sent the bill to at&t. this is the same as 900 sex calls.


at&t is no longer a monopoly, there are other services you can use.
Posted by Anonymous on 2008-08-20:
If AT&T is putting themselves in the business of billing for other companies, (and don't think they aren't getting paid from that company), then they should be forced to accomodate billing disputes. They can't have it both ways. If they aren't willing to resolve anything, they should just reverse the charge in question and let the third party company come after you directly if the bill is legitimate.
Posted by u45654 on 2008-09-01:
Thank you for elightening me, madconsumer.I was aware that AT&T is only passing bills. My point was that they should Not do that. AT&T is not a billing co. and in any case that is not why I hired them. In fact, I don't want any entity placing charges on my bills Except charges that apply to my contract with them. Period. I do appreciate your interest, though.
Posted by Anonymous on 2008-09-01:
I agree with Ken. Also, if these types of services being disputed are in fact like the 900 sex lines, then we should be able to place a block on them so we are not able to request these services, or be billed for them.
Posted by Nohandle on 2008-09-01:
I experienced the same thing on my Centurytel bill. I don't have the bill in front of me but the first month I let it go after listening to a recording until I grew weary of it. This past month I was determined to find out what those approx. $10.00 extra charges were under long distance. Yes, they all looked official and who can read his landline bill anymore? The lady I spoke with this month deleted the charges put a lock on any outside provider coming in with charges. It's simply a company putting charges on your bill and trusting you don't question it. Sorry you couldn't find anyone at AT&T to check it out.
Posted by Kimwsmith on 2008-10-04:
On my AT&T phone bill. About a year ago I received notice that my statement from AT&T would begin arriving in a "new format". This notice was presented as though AT&T had adopted an easier to understand billing format. However: AT&T was NOT the one changing the format. AT&T had conspired with "Enhanced Services Billing Inc." (AKA: BSG LLC) http://about.bsgclearing.com/aboutbsg/ to add a FRAUDULENT charge of $15.95 A MONTH for my "New Enhanced Bill" to already over rated services from AT&T.

My wife had clicked on a coupon and innocently gave out our phone number to these criminals. When I called "Enhanced Services Billing Inc." at 1-888-293-3724 they said they will credit me for the $130.00+ they and AT&T had conspired to FRAUDULENTLY obtain from me for IMAGINARY "services".

I called AT&T at 1-888-757-6500 and informed them that I am aware of their fraudulent conspiracy with "Enhanced Services Billing Inc." to demand they stop billing me for something I never received or wanted.

The rep I talked to asked if I or my wife had "read the fine print" on the coupon? That: shows me that AT&T is well aware of the perpetrated fraud and is ALSO A PARTICIPATING PARTY TO FRAUD.

This illegal charge was never verified with any confirmation whatsoever. They just started the billing process in the hope that they would get away with it.

If I don't get my money back in a reasonable time: I will set up a computer with a modem to speed dial their toll free number at "Enhanced Services Billing Inc." with thousands of "hang-up" calls to cause damage and disruption for those thieves.

"Enhanced Services Billing Inc." is committing wire fraud and AT&T IS A WILLING PARTICIPANT.

I am canceling all of my AT&T "services". Getting a cable internet connection and "Vonage" as my telephone service. And: that choice is much cheaper, and of higher quality than what AT&T provides.

This raw deal has actually helped me find a much better deal elsewhere.

Ditch AT&T! you never know when they will screw you too! THEY WILL

As with any criminal element the name of the perpetrator is always an alias that leads to the actual thieves who create the illusion of a Legitimate "business" as BSG has done with this scam. Email addys to these punks follow. If you've been ripped off like me and others. Give these foreign thieves a piece of your mind.

sales@bsgclearing.com
helpdesk@voicelog.com
applicantquestions@voicelog.com

you can also clog up their fax machines at this number: 210.949.7101
Posted by Kimwsmith on 2008-10-04:
A week or so ago I had a dispute about fraudulent charges on one of my credit cards. I too called an automated phone system that provided no option to talk with a real live person. I tried every menu item and all sub-menus. Then: it dawned on me that those "toll-free" calls were being paid for by someone; as in the company you are calling? Anyway: by this time I was speed dialing as I cleared every menu item in total frustration. While I was watching the news: I decided to make it as costly as possible to them for ripping me off.

I began making hang-up calls to that number. On the 300th call; a real live person picked up and answered! There is someone monitoring those automated systems because of nuts like me. It works. Give it a try when you have a little idle time on your hands. By speed dialing and immediately closing the connection; it only takes about an hour to make 300+ calls. Surely that has to get expensive for the punks who are stealing your money.

I now have an old computer set up and programmed to make repeated hang-up calls to those who deserve it. It might not mean much; but: it is a way of getting even by running their phone bill up!

I noticed a "star" rating system below this box. AT&T does not deserve ANY stars. How do you take stars away?
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Seeking a copy of your itemized phone calls from AT&T? Dream on....
Posted by Jvincent44 on 03/31/2008
ANN ARBOR, MICHIGAN -- I tried to get the month of January 2008's itemized local phone calls from my land line/internet carrier, AT&T. I called and was told that "Michigan State Law" prohibited them from releasing that information WITHOUT a court ordered subpoena. I thought "This is odd", as I am able to readily access my "Sprint" cell phone calls records for up to several months worth... I asked to speak to a manager and was told the same thing. Today, March 30th, I called the Michigan Attorney General's office and they, in turn, passed me on to the State of Michigan Consumer's Commission. I spoke with an agent there, and explained my dilemma. She called AT&T's rep and we had a three way phone conversation. What a surprise that was. She, the agent, agreed that there was no State Law regarding that practice THAT IS WAS AT&T's practice.

They do this because they have so many customers and local calls are not kept track of like long distance calls are (we have unlimited long distance and those calls DO appear on each monthly bill). I asked "Why not charge a fee instead of making people have to go through the court system in order to get their own phone records?" Her reply, we just don't do it and have no department to handle this... So, I called the AT&T subpoena number 1-800-291-4952 and spoke with a really rude woman there. I explained to her what had transpired and asked "How does one get a subpoena to get one's itemized phone calls?" She blew up at me and stated the ONLY reason AT&T does asks for a subpoena is because of State Law. I corrected her and I was basically "Hung up" on.

I again, Called the Michigan Consumer agent, told her what transpired. She said, she'd pursue this issue, but if I was brave enough, to re-call that number and SPECIFICALLY ASK for the Michigan Law. I did and was passed on to a supervisor who not only agreed with me, but stated it all came down to dollars and sense and that according to AT&T my phone calls are "Not mine", but AT&T's property..She explained the reason "Sprint" has ready available history of phone records is that they charge by the minute...

So, consumers BEWARE..Be VERY aware. If you think your phone records are accessible, I'd double check your carrier's policy CAREFULLY before decide to stay with them.... You may need them, as I did...
     
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Posted by Anonymous on 2008-03-31:
This post interests me. I have ATT and I can just go online to pull up my call history. Are you able to manage your account online?
Posted by jvincent44 on 2008-03-31:
To the person who commented that they are able to "Pull up their call history online." The only thing available, here, in Michigan, is Long Distance History- period.. Local calls aren't available to be seen. Thanks any way:)
Posted by Anonymous on 2008-03-31:
I think Ghost of DocJ may be referring to cell phone calls. You can pull up all calls, both local and long distance on cell accounts. If it is a land line, I am pretty sure the only available numbers available for review are long distance. I think they should make this info availabe at least online. That way you can print it yourself and they dont have to worry about spending the money on paper and ink.
Posted by traceylynnprincess on 2008-03-31:
I think he was talking about VOIP or digital service? I know that with my cdv I can access local and long distance records within 24 hrs. Another reason why "Ma Bell" phone service is outdated..........
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Fraudulent business practices of AT&T and Advanced services Billing Inc.
Posted by Kimwsmith on 10/04/2008
ALABAMA -- On my AT&T phone bill. About a year ago I received notice that my statement from AT&T would begin arriving in a "new format". This notice was presented as though AT&T had adopted an easier to understand billing format. However: AT&T was NOT the one changing the format. AT&T had conspired with "Enhanced Services Billing Inc." to add a FRAUDULENT charge of %15.95 A MONTH for my "New Enhanced Bill" to already over rated services from AT&T.

My wife had clicked on a coupon and innocently gave out our phone number to these criminals. When I called "Enhanced Services Billing" at 1-888-293-3724 they said they will credit me for the $130.00+ they and AT&T had conspired to FRAUDULENTLY obtain from me for IMAGINARY "services".

I called AT&T at 1-888-757-6500 and informed them that I am aware of their fraudulent conspiracy with "Enhanced Services Billing Inc." to demand they stop billing me for something I never received, wanted, OR AUTHORIZED.

The AT&T representative I talked to asked if I or my wife had "read the fine print" on the coupon? That: shows me that AT&T is well aware of the perpetrated fraud and is ALSO A PARTICIPATING PARTY TO FRAUDULENT BUSINESS PRACTICES.

This illegal charge was never verified with any confirmation whatsoever. They just started the billing process in the hope that they would get away with it.

If I don't get my money back in a reasonable time: I will set up a computer with a modem to speed dial their toll free number at "Enhanced Services Billing Inc." with thousands of "hang-up" calls to cause damage and disruption for those thieves.

"Enhanced Services Billing Inc." is committing wire fraud and AT&T IS A WILLING PARTICIPANT who also receives monetary compensation related to this fraud.

I am canceling all of my AT&T "services". Getting a cable internet connection and "Vonage" as my telephone service. And: that choice is much cheaper, and of higher quality than what AT&T provides.

This raw deal has actually helped me find a much better deal elsewhere.

Ditch AT&T! you never know when they will screw you too! Sooner or later: THEY WILL!
     
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Posted by tnchuck100 on 2008-10-04:
Become proficient in this battle with AT&T/Enhanced Services Billing. You will need the experience when you fight with Vonage. Vonage will make AT&T seem like they were Mom.
Posted by MyDogsMom on 2008-10-04:
Actually no...AT&T won't screw me over. I won't click on a coupon and give them my phone number without reading exactly what I'm agreeing to.

How long did these charges go on without you noticing them? You should have caught the charge the first time it was charged and you might have had a legitimate complaint that your wife didn't know what she was agreeing to. But if you let the charge go month after month, it just makes you sound disgruntled now. Your complaint should be directed at your wife, not AT&T. She's the one the who agreed to the charge!

As for your comment about "phone bombing" them...that's illegal and just plain stupid even if they are scammers.

MDM
Posted by Ponie on 2008-10-05:
Your wife 'innocently' gave out your phone number? Quick, have her give it to me--I have a bridge I've been trying to unload for quite some time but have had no takers.
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Still Screwing Soldiers For A Profit
Posted by Gree0232 on 01/13/2009
I am writing about a problem that has not only effected myself, but literally dozens of soldiers in my small area. I would imagine that the problem is happening on a larger scale throughout Iraq and Afghanistan.

The issue is AT&T phone cards that are sold to soldiers under exclusive contracts to the US military. Unfortunately, some of these cards do not work. It would perhaps be reasonable to assume that there would be problems with cards would happen. However, there appears to be a broad sense of neglect and a deliberate attempt to ignore problems arising from this monopoly.

I recently purchased a phone card here in Iraq and, upon attempting to use it, discovered that the PIN number on the back was faulty. (755-413-19XX/ last two numbers missing in records). When I attempted to call customer service, I was repeatedly prompted for the PIN. As the PIN was not valid, AT&T's customer service system simply hung up on me. Repeated attempts to access the system were similarly unsuccessful.

More troubling was the small print on the back, in which AT&T charges minutes from your card in order to access customer service. In other words, it was clear that AT&T would only help soldiers for a fee.

Assuming it was a one off, I traded the card for another card from a different location (816-769-1435) and experienced the exact same problem. Attempting write or email AT&T were ignored. I wrote the Better Business Bureau and the repeated response was to simply state that what was happening could not be happening as it was against their policy. At no point did they indicate that they would take actions to address or correct this issue.

With just a little effort, I have found literally dozens of soldiers who have experienced the exact same problem with AT&T. Although many soldiers have access to FOB and the problem is annoying, it can be particularly devastating for soldiers that are deployed further forward and do not have routine access to AAFES. I am sure that there are soldiers who have to make repeated trips across combat zones to garner access to a phone card that actually works. In the mean time, the soldier is cut off from his family.

As AT&T has an exclusive contract, there are no alternatives available to soldiers. As is typical of unmonitored monopolies, AT&T has continues to collect fees for a service that is rapidly degenerating.

I would appreciate any assistance in bringing AT&T around to honor its commitment to provide phone service to US soldiers.
     
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Posted by Anonymous on 2009-01-13:
Doesn't the military have an advocate's office who could assist you and the others with correcting this?

Thank you for your service, I hope they do right by you.
Posted by Anonymous on 2009-01-13:
In my day (and I ain't that old), military personnel in combat areas could address a letter and write 'free' where the stamp should go. What the heck is wrong with providing today's military with 100% free (to the military person) telephone contact with their families? I'd rather pay that bill than the one I'm paying to bail out Wall Street fat cats who pi$$ it away like two drunken boots on their first liberty to Tijauana.
Posted by tnchuck100 on 2009-01-13:
Amen, Doc!

Thanks, gree!
Posted by Disaster Worker on 2009-01-13:
We thank you for your service, too.
Posted by madconsumer on 2009-01-13:
doesn't the army offer free telephones calls back home?
Posted by yoke on 2009-01-13:
Thank you for your service.

Posted by DebtorBasher on 2009-01-13:
Doc, were those the same letters that looked like swiss cheese by the time they reached home? LOL!!!
Posted by jktshff1 on 2009-01-13:
Thanks for your service, been there before cell phones.I am a longtime att customer and have had no problems.
BUT....I am contacting them regarding this with my own questions and am will also e-mail my congressman & senators this complaint to ask WTH???
Posted by Anonymous on 2009-01-13:
Yeah, Basher. They got carried around in a dirty BDU pocket until they made their way back to a company area. Then, they sat in a big tub until some mook from the APO collected the bunch. Heaven only knows what happened after that. But they were free. The closest thing to a phone call was from a MARS station where military and ham operators worked big magic and you might hear a loved one's voice. Hammies are good people.
Posted by jktshff1 on 2009-01-13:
Yea Ghost, if ya had a little bribe or new someone! lol!
Posted by Principissa on 2009-01-13:
This actually makes me very angry.

My brother in law is a marine, and I know first hand that these cards are literally the only way he can call his wife and kids when he actually can call them. They should have given this brave person a new card or a new pin. This makes me very very angry. Very angry. You can die for your country but you can't call home and tell your family you love them. Very very angry. Death is free but you have to pay to be taken care of when the company is obviously in the wrong.



Posted by Anonymous on 2009-01-13:
Yep Princi...it is outrageous. A lot of folks assume they get their calls free. They should. Again, next to the money Congress pi$$es away, the cost of the calls is miniscule.

jkt..Didn't you notice that nobody (hardly) messed with the mail or delayed it. A LOT of things happened, but it took a real piece of feces to mess with another leg's homebound mail.
Posted by jktshff1 on 2009-01-13:
yep. mail is sacred.
This really pi!!!!!me off. They should not have to pay. One thing I don't mind my tax dollars going to.
Posted by Principissa on 2009-01-13:
jk when hubby was in the navy he had to spend 50.00 for a 250 minute calling card. Half the time they wouldn't work, they wouldn't load right, he'd get to talk for only half the time he paid for. I'm pretty miffed to see that nothing's changed.

Now my BIL told me that they have e-mail set up, but you can only get to it when you are near one of the tents they have set up AND half the time it doesn't work. Same way when hubby was on the boat, they had e-mail, but half the time it didn't work. Snail mail even 4 years ago, was the safest way to go. It was the only way you were guaranteed to talk to your loved one.

Ugh this makes me so freakin mad I could make a dragons flame look like a match light.
Posted by Anonymous on 2009-01-13:
I agree, the calls should always be free. It's the least the gov can do for these men and women.

As a side note, I get calling cards from Costco for a reasonable price. They can be recharged also. For domestic calls, you get about 600 minutes for $20. I use it Internationally and get about 250 minutes for about $20. I have bought these as gifts (stocking stuffers)for my kids, so they can reach us wherever we are. They would be a welcome gift if you have a serviceman or woman overseas. BTW, these cards are through MCI.
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Poor Service
Posted by Symsonia on 12/12/2008
I had AT&T internet service at my old address and the speed was fair. I moved to a new address and it took them 2 weeks just to get my service running and the speed is poor. I called to up grade service it has been a week and no upgrade.

I have been on the phone at least one time a day and some times 3 or 4 times a day with no luck.

     
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Unscrupulous Billing Practices
Posted by Parrhesia on 12/06/2008
GEORGETOWN, KENTUCKY -- My husband and I recently moved to a small town in Kentucky, and upon doing research, discovered that AT&T (Bellsouth) was the only company that could offer us DSL and digital home phone. We telecommute two-three days/week, so it is essential that we have this service. But it has been a nightmare to deal with this company. NOT ONE of our problems has been responded to satisfactorily. Here is the list:

1) Failure to notify us that our long distance was not switched over to Sprint as we ordered, so that when we made long-distance calls from our home phone, we were being charged the highest rate per minute for these calls. When we disputed the charges, AT&T refused to remove them.

2) When we set up online billing, one of our payments didn't go through. AT&T sent us an email confirming that the bill had been paid, and when we went to the online site, our account said we owed $0. Thirty days later, our phone service was turned off due to non-payment, WITHOUT WARNING. When we called to find out what happened, the billing department told us the problem was ours (though it was a glitch in their server that prevented the upload while simultaneously reporting the payment was made). We told them we would not pay a $35 fee for reinstatement, but,

3) This month we've received our bill, and not only have we been charged the $35 reinstatement, but also they have charged us for each individual service we have ordered rather than bundling the services, as we ordered. Therefore, what should be a $62 + taxes bill for DSL, phone, and long distance is now $180 +. We tried to call as soon as we got the bill, but the line was so jammed that we were not even sent through. When we call on Monday, this will be at the FOURTH time we have called AT&T in five months.

In all this time, AT&T has not accepted responsibility for any of its errors. We have paid for EACH ONE, despite our dispute of the charges (including all those long distance charges from the failure to switch us to Sprint long distance). Since we bought AT&T's router for the DSL/wireless service for our home, changing to another option (like broadband for the laptops) is a considerable loss of money.

We STRONGLY DISCOURAGE anyone who has a choice of DSL/home phone service NOT to use AT&T. They are TERRIBLE--a business that would fail if not for their monopoly in some markets.

     
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Posted by cavilier cheats customers on 2009-02-06:
AT&T in the south is not The polite helpful Company it is in thE Northern states ,, (michigan,Indiana) ...In memphis tn. for exampale the customer service people were rude mean and short tempered.
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Tech Support Security Policy Is Absurd
Posted by Geebo2b on 11/14/2008
CALIFORNIA -- My internet connection went down and I couldn't connect to internet.
I called AT&T tech support.

Everything seemed to go fine until they wanted me to supply them with the 'original' passcode on the account.

I started my internet service with SBCglobal and AT&T took them over a few years back.

So, after almost 10 years of service I couldn't remember the 'original' passcode
In this time I have upgraded by 2 computers.

The tech said to 'look on an AT&T bill.

Problem: I have been 'paperless' for over a year now and have no AT&T bills.

They said, 'Too bad, they can't help me without that info' After going round and round about that I finally hung up.

I found an older 2wire I had and hooked that up and got an internet connection.

Problem: during the tech session with AT&T they reset my internet connection so that my connection would default to the AT&T diagnostic page and I would have to completely negotiate the diagnostics before it would re-connect.

Problem: got to a page that demanded that same info 'for security reasons' that I went round and round with the tech person.

Called again> explained that I had no bills, that I have been paperless for a year or more..and that I couldn't check my online account to see what that info was because I COULDN'T get online.

Again, they told me that I was basically screwed, they couldn't help until I gave them the info. They gave me an alternative: FAX a copy of my driver's license and a current bill to them the 'verify' that I am who I say I am.

WTF???? Stop my life?? and FAX them ?? I don't have a fax machine..drive to some store somewhere?? and FAX them ..

Again, I said, never mind, it is easier to cancel my service with AT&T then to put up with this B***S***.
" I asked to be transferred to
termination of service"
They hung up on me.

I called AT&T and got to the disconnect service.

When I explained to the person what just happened and why I was disconnecting service, she was appalled.

SHe had all my info there, all they need to do was to contact her office and she could give them my info.

She convinced me to stay. She opened a threeway between a tech person, herself and me. I got the info to them and they cleared things up on their end and saw my 'modem' as being online even though I couldn't still get to my home page.
We hung up, There was still some problem on my side of things and it was up to me to figure it out, Fortunately, I remembered the URL of the diagnostic page AT&T told me to type in, so I got as far as the diagnostic page.
Safari has diagnostic button for troubleshooting connectivity issues.
It still said that there was a problem with my computer talking to the modem.
I had already replaced the 2wire, and even though all lights were green, I tried a new Ethernet cable.

That seemed to be the solution..I accessed the connection reset page, typed in all the security info I got from that wonderful woman in the service disconnect office and am back online.
took about 6 hours.

AT&T Tech support and policies..I give a minus 10..total BS and stupid!
Non-tech support for AT&T I give a 10+ Smarter and more logical than the stupid tech support.
Also< I ended up with 1/2 off the next 6months of DSL service AND a free 2wire modem.

HEY, AT&T..listen up!! With all of your Technology to communicate, how about communicating between your depts???

All the info I needed was right there!!
Thanks for nothing AT&T tech support,
Bless you AT&T Discontinue service personnel.

     
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Posted by geebo2b on 2008-11-28:
Well, the GAS company has a similar 'sucK-urity' set up that is just as stupid as AT&T, fortunately they had an alternate way of doing things I got around it...I was just trying to pay my bill online..that is..I am TRYING TO PAY THEM!! and they make it next to impossible..STUPID!
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