AT&T Collect Calls - Bogus Charges
PHILADELPHIA, PENNSYLVANIA -- We often receive collect calls from my father-in-law, which we NEVER accept. In February, I received another AT&T collect call, which I promptly declined to accept and hung up my telephone. Within a few seconds, my telephone rang back with a recorded "Thank you for using AT&T" message. It seemed like an odd computer glitch, but I didn't think much of it since I hadn't accepted any collect calls.
Now I have received a bill from AT&T for $15.12 for a one-minute collect call that was never accepted. I contacted AT&T to straighten this out. The first representative told me she could not cancel the charges. I asked to speak with her supervisor, and she hung up on me. I called back again, spoke to another representative and asked to speak with his supervisor. He connected me to Anna, who also told me that AT&T does not cancel charges for collect calls. I asked her if it was AT&T's policy to charge customers for glitches in their system, and she declined to respond. I asked for the name of her supervisor, which she offered as Derrick Neal (although it was hard to tell for sure because she, like the other two representatives I spoke with, did not speak English as their first language). When I asked to speak with Mr. Neal, amazingly he was not in his office, nor did he have a direct number I could reach him at later.
Since it does not seem that AT&T will do the honorable thing here, I am stuck paying for a telephone call I never accepted. While I realize $15 is not a great deal of money, I am furious with AT&T for their refusal to credit me for their mistake. Therefore, I am determined to make sure everyone that I know will be aware of AT&T's unscrupulous policies and terrible customer service. And I am sure that the business they will lose or never receive from my friends and family will definitely be in excess of $15.