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And another AT&T Scam....
Posted by Hroost on 05/21/2007
NEVADA -- So last month I received my A T & T long distance bill. We make about three long distance calls per month, always to DH's mom in Arizona. Initally, the bills would come every three months and cost about $21.00.

Then I noted that they were coming every month, and cost about $25.00. Then last month my bill was $68.00. And I flipped. We still make only a few long distance calls per month, still only to his mom. Whence the MASSIVE increase? So on about May 1, 2007, I called AT&T and requested to cancel my long distance service.

After wading through the insipid "menu" I finally arrived in India, where the "customer service" is located, and then spending 45 minutes speaking to someone who's English skills are less than stellar, I finally got her to agree to close my account on BOTH of my phone lines.

Today, I got a bill from....SURPRISE!!!!.....AT&T for service from May 11 through June 10 for the "AT&T Value Plan." And again I called.....India....and spoke with "Vivian." HE (Vivian) initially told me he could not bring up my account. I asked for a supervisor, was put on hold for ten minutes, and then was hung up on.

I called......India.....again. This time I spoke with "Ivan." "Ivan" sounded an awful lot like "Vivian" but he asked me for my phone number. I gave it, and he repeated it back to me incorrectly. I gave it again. He repeated it back to me again....incorrectly (but interestingly, did quote the correct name on the account.)

Now, remember, back on May 1 ( or thereabouts) I canceled long distance on BOTH of my lines. "Ivan" proceeded to tell me that the bill I received was for my second line, for which I still had service. "Ivan" assures me he has canceled ALL my accounts and has credited me for the bogus "Value Plan." I'm not holding my breath

Having now spent more than an hour of my time....in India....to cancel my USA based telephone service....again...I am livid. If AT&T has pulled this scam on me, how many millions of others are being subjected to the same scam?
I have filed an FCC complaint, but:

Is there a class action lawyer in the house?

     
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Posted by Pro Se Consumer Advocate on 2007-05-21:
Interestingly, I've had the same problems..(mostly wrongful billing)

this was a result of an Online order placed..and not honored...good thing was I had an email confirmation..this occurred in August, 2006...
I actually sent SBC/AT&T (*which turn out to be subsidiaries of Southwester Bell Telephone Co.)...

I corresponded with a "General Attorney" of AT&T who basically tried to get us to pay all the outstanding charges...but I have a little experience with Mediation, so I was able to negotiate my account to be "zeroed" out....similar to you..we were also given a "new" account...basically forcing us to stay with AT&T..

I was assertive and asked for both accounts to be closed..which they did.

It is interesting to note that I inquired with the Attorney General of Texas-Consumer Protection Division into how many complaints have been filed against this company....and it was 522...over the past 24 months...in the Houston (*Texas) Regional Office only...that means there are alot of unhappy customers...we need to definitely unite...i thought of a class action too...that is because I belive AT&T is making millions of dollars in "wrongful billing" revenue...good thing I caught it on my Bill....but I can imagine those who don't have the knowledge, time or ability to diagnose these type of billing errors. I think they are raking it in doing this, then reinvesting it into Marketing campaigns trying to get more of "suckers"...At least by my assessment.

I think this would be a "good project", to consider or be a part of a "class action," because when considering not only the damage these actions cause individually, and collectively as the standing public, then I believe a class action would be a reasonable way to address this matter.

If you would like to see about "brainstorming" on this idea, you can contact me at this email:

rogelioregalado@proselegalsolutions.com

Website:
http://proselegalsolutions.com/consumerlaw.aspx

I am President of this nonprofit corporation..and these are the kind of matters/projects I want to assist and/or be involved in.

Hope to hear from you..thanks for the post.
Posted by Anonymous on 2007-05-21:
Make sure your local phone company knows that AT&T is no longer your long distance provider. The long distance providers have a wonderful habit of not telling your local provider that you dropped their service. In your case all that AT&T has done is place your account in suspension. If you have not chosen another provider and make a toll call you'll get a bill from AT&T. Your account will be reopened and they will start billing again. I know this because it happened to me. A friend used my phone to call her husband, I didn't know it was a toll call. The next month I got a $35 bill from AT&T for a call that lasted less than a minute. AT&T billing dept told me that I had to notify the local service. But at least I was able to get the entire charge dropped.
Posted by Grumbles on 2007-09-13:
AT&T wants $50 from me. I've made exactly zero LD phone calls in the last 6 years.
Didn't even know I had AT&T LD.
Nice scam. David at AT&T customer service told me to start my own telecommunications company, then I can get paid for not doing anything also.
F*** AT&T.
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Billing
Posted by on 05/30/2002
I have AT&T for my long distance only. I rarely make long distance calls so my monthly is usually under $3.00. AT&T refuses to bill me every 3 months or longer so that the total amount comes to at least $10. I refuse to write a check for $3 and usually wait for the amount due to reach $10-15 before sending in a payment. I have called and advised them of this as well as asked that I be billed every 3 months but they refuse. Today I received a disconnect notice for a total amount due of $11.23 for 3 months. Why can't they bill me when the total reaches a certain amount rather than waste paper and checks that are expensive!
     
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Posted by Anonymous on 2002-05-31:
Dump that crap... Go to calling cards instead. I too rarely use the phone for long distance. Therefore I went to the calling card system. I bought one at sams club for 30 bucks I got 1000 min's. that's what .03 a min. I've had it for 6 months and have only used half my min's. Further more you can buy more min's on your card over the phone. That way if you don't have a sam's club account just find someone who does. You'll only have to buy one card. STOP USING THE AT&T RIP OFF ARTISTS. GO CHEAP.
Posted by Anonymous on 2002-05-31:
Why not send them a payment for $15 every few months as needed? And they can eat away from the credit each month.
Posted by Anonymous on 2002-05-31:
They can't change their billing routine just for you. They send all staements monthly, no surprises there. I think you need to start sending them the $3 or quit. There is a good chance that they may be reporting your account history to credit bureaus. Guess what, you are scewing up your credit because you want to re-invent the wheel!
Posted by Anonymous on 2002-05-31:
Oh, but they DO bill others every three months! My relatvies have billing that way. And I am not trying to reinvent the wheel. I have tried in good faith to tell them that I will pay when the balance is AT LEAST $10. They refuse to listen or change my billing cycle to the 3 month cycle. As for my credit, if they want to report that I am delinquent on $11, go right ahead. With the rest of my credit being perfect, this would have little or no effect. Again, I have acted in good faith and tried to work with them. I suppose you would rush a $3 check right out to them. Good for you!
Posted by Anonymous on 2002-05-31:
Hey good for me, if you thing your perfect credit is not going to be effected by 30-90 day coonstant lates, knock yourself out. Just don't be surprised if you go for a mortgage and the rate is 2 points higher because of your credit score. $3 a month now, or $200 a month extra interest later.
Posted by Anonymous on 2002-06-01:
Cnacelled my AT&T account and switched my long distance to my local phone company. Now I get both local and long distance on one bill and it is actually cheaper than what I was paying with AT&T!Oh...and to the person who says my credit is 'ruined'...sorry, we just refinanced last month and my credit is perfect. We have never been late with any creditors and my credit report proves that. Believe me, even if they did report it, a $4 late pay is no big deal! I was a loan officer for 10 years!
Posted by Anonymous on 2002-06-03:
It is amazing that some people having nothing better to do than complain about having to write a check every month. Give me a break.
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AT&T new (tele)marketing scheme FRAUD
Posted by C.F. on 06/09/2004
CALIFORNIA -- I never used AT&T services, none.
Last month on my SBC (PacBell) bill I found a charge of $8.40 in AT&T behalf as a monthly fee and a billing fee and some taxes, no calls specified.
I called the 1 800 number for customer service for clarification. Asking about the charge justifications I was bombarded with inquiries about my phone lines my call habits and all sorts of personal information that had nothing to do with the issue. I insisted to get my answers and all I hear is offers to switch my long distance to them and other offers without any result to my issue. I had to call again for 3 times when I start to become impatient I was transferred to "Billing" where I was treated even worse. When I asked for supervisor I was told "I get no supervisor". After half of an hour of negotiations I got a statement that the charge will be "refunded" without any reasonable explanation.

What I see here is the new AT&T (tele) marketing scheme:

"If the law prohibits us to call the consumer we will make the consumer to call us..."

1. AT&T issues unfunded abusive charges to (non-customer) consumers.
2. The consumer calls to complain about the charge and he gets the marketing (abuse) crap.
If the consumer is strong enough he may get the refund. If not AT&T gets the money.
3. The consumer does not notice the charge in the phone bill does not complain and pays. AT&T gets the money.

Think millions of these cases!

This is an issue I will take it to FCC.

HEY PICK POCKETS WATCH OUT FOR AT&T COMPETITION
     
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Posted by queenkim on 2004-07-10:
IT LOOKS LIKE THIS WAS A NEW ACCOUNT ISSUE. JUST A LITTLE INFORMATION ON HOW PHONE COMPANIES WORK. YOU SET UP LOCAL SERVICE WITH SBC WHO IS REQUIRED AS WELL AS RESPONSIBLE FOR PICKING YOUR LONG DISTANCE CARRIER. THAT OF WHICH IS CALLED A PIC CODE FOR WHICH YOU HAVE ONE FOR LOCAL AND ONE FOR LOCAL TOLL AND FINALLY ONE FOR LD. CUSTOMER SHOULD ALWAYS BE MADE AWARE OF THE COMPANY THAT THEY ARE BEING PICKED TO. IN YOUR CASE WAS ATT. WHAT THIS MEANS IS YOU HAD A LEC (LOCAL EXCHANGE CARRIER) OR LOCAL COMPANY ACCOUNT WITH ATT. THAT WAS INTIATED OR SET UP BY SBC BY COMPUTER GENERATED PIC CODE. BASICALLY WHAT I AM SAYING YOU GOT A NEW INSTALL WITH SBC AND ATT WAS CHOSEN AS YOUR LD CARRIER THEREFORE A COMPUTER GENERATED ORDER WAS SENT OVER TO ATT AS ACCOUNT THEN WAS SET UP. WHY YOU ASK DID YOU RECIEVE A BILL WITH A CHARGE FROM ATT BUT YOU MADE ZERO CALLS OR RECIEVED NO ITEMIZED BILL. REASON IS LIKE ALL LD CARRIERS THERE IS A CHARGE CALLED MONTHLY USAGE MINIMUM. BASICALLY IF YOU DO NOT MAKE 5 DOLLARS OF MORE WORTH OF CALLS PER MONTH YOU ARE AUTOMATICALLY BILLED A MUM CHRG. ESP WITH LEC ACT. ACCTS. CUST. SERV. HAS NO PROBLEM RERATING. ON TOP OF THIS MUM CHG. YOU REC. TAXES ON THAT CHRG. TO PREVENT THIS IS TO ASK THE COMPANY IF THEY HAVE A PLN THAT THAT WOULD PREVENT THE MUM CHRG. IF THEY DON'T YOU DO NOT NEED THEM. ATT DOES THOUGH. FYI MUM CHRG.ARE ALL COMPUTER GENERATED ON ALL ACCOUNTS WITH NO OR MINIMAL USAGE.AGAIN ALL LD CARRIERS CHARGE THIS AND USUALLY OCCURS WITH LEC ACTIVATED ACCOUNTS.
Posted by Baz on 2004-07-15:
Similar case with me.

I never had any long distance service on my number ( I own this number for more than a year) . But 4 months back I started to get $5.69 statements from ATT.

When I called ATT they said I do not have to pay any monthly if I choose them as the long distance carrier. I said I have never called ATT or any other phone company for a long distance service then how come they are billing me for nothing.

They then transfered me to billing ( 30 mins waiting). Again they wanted to know what carrier I use and they said they can offer the best price.

I declined and they said they credited back the money ( I really do not know how they credit back to a non-customer)

Just to be sure, I called up pac-bell(local carrier) and made sure that there was no long distance carrier on my account.

The intresting thing is I still get these monthly statements & I have gone through the same procedure 4th time today (Offer better rates-> transfered to accounts (45 mins wait) -> credited back the balance). I asked the billing to make sure that I do not get one more statment.

All this ordeal for NOT owning a long distance carrier.

Hopefull the statements will go away, if not, I will have to contact FCC this time. Your comments are welcome.
Posted by slurner on 2004-07-15:
I agree whole heartedly with this complaint, and why others do not see this is beyond me( take a look at the complaint made by me today(SLURNER). They win either way. A lot of people don't even look at their bills, or don't want to complain- AT&T wins millions that way. Then there are us that do complain...I'll bet they get a lot of new customers because they talk at you till you either hang up or switch, not this ole girl. DO NOT SWITCH TO AT&T ...you WILL regret it.
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AT&T is the most crooked company, and exemplifies corporate misconduct
Posted by Cyruscyrus on 07/22/2008
SAN DIEGO, CALIFORNIA -- We signed up for our local and long distance phone services through AT&T. At first, the rep on the phone was very nice and helpful--almost to a point where it was exaggeration. We took it for what it was worth and appreciated the service.

So initially, we were happy and pleased with the overall experience. But doesn't every nightmare start that way?

Well, after they locked us into a contract the troubles began. Every single month, and I mean every single month, we receive our phone bill and it is generally $300 to $500 over what we signed the contract for. And let me tell you: our business is predictable in nature and there are no fluctuations in usage. So we know exactly how many calls we make and expect a certain dollar range for our bill.

AT&T is probably the most crooked and horrible company out there. As they have partially monopolized and have major profits, they simply do not care to do the right thing.

So anyhow, we call in every month and supposedly speak to a "manager" who "understands the problem" and "would be upset too." Somehow, this "manager" every month for the last 12 months adjusts our bill and says there is a "glitch" in their system and that is why it does this. I usually ask the same question I have asked for 12 months now: WOW, with technology where it is today, AT&T can't fix this "glitch"?????? Sadly, the response is usually a chuckle. So after the adjustment occurs, the "manager" usually asks if we want her/his email address. Initially, we actually asked for it. The next month, when we would receive our outlandish bill, we would try emailing that address and nothing. No response.

So after about the 3rd month, we knew it was bogus and just a way to try to pacify us when getting off the phone.

In short, I would never ever recommend AT&T. They are horrible, and should be sued. I was actually considering paying the amount they bill us, and having our attorney go after them after months of raking up excessive fees.

Do not use AT&T. IF you have other options, explore them. AT&T is nothing short of garbage and corporate scum.

Best wishes.

     
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Posted by Kimwsmith on 2008-10-04:
On my AT&T phone bill. About a year ago I received notice that my statement from AT&T would begin arriving in a "new format". This notice was presented as though AT&T had adopted an easier to understand billing format. However: AT&T was NOT the one changing the format. AT&T had conspired with "Enhanced Services Billing Inc." (AKA: BSG LLC) http://about.bsgclearing.com/aboutbsg/ to add a FRAUDULENT charge of %15.95 A MONTH for my "New Enhanced Bill" to already over rated services from AT&T.

My wife had clicked on a coupon and innocently gave out our phone number to these criminals. When I called "Enhanced Services Billing Inc." at 1-888-293-3724 they said they will credit me for the $130.00+ they and AT&T had conspired to FRAUDULENTLY obtain from me for IMAGINARY "services".

I called AT&T at 1-888-757-6500 and informed them that I am aware of their fraudulent conspiracy with "Enhanced Services Billing Inc." to demand they stop billing me for something I never received or wanted.

The rep I talked to asked if I or my wife had "read the fine print" on the coupon? That: shows me that AT&T is well aware of the perpetrated fraud and is ALSO A PARTICIPATING PARTY TO FRAUD.

This illegal charge was never verified with any confirmation whatsoever. They just started the billing process in the hope that they would get away with it.

If I don't get my money back in a reasonable time: I will set up a computer with a modem to speed dial their toll free number at "Enhanced Services Billing Inc." with thousands of "hang-up" calls to cause damage and disruption for those thieves.

"Enhanced Services Billing Inc." is committing wire fraud and AT&T IS A WILLING PARTICIPANT.

I am canceling all of my AT&T "services". Getting a cable internet connection and "Vonage" as my telephone service. And: that choice is much cheaper, and of higher quality than what AT&T provides.

This raw deal has actually helped me find a much better deal elsewhere.

Ditch AT&T! you never know when they will screw you too! THEY WILL

As with any criminal element the name of the perpetrator is always an alias that leads to the actual thieves who create the illusion of a Legitimate "business" as BSG has done with this scam. Email addys to these punks follow. If you've been ripped off like me and others. Give these foreign thieves a piece of your mind.

sales@bsgclearing.com
helpdesk@voicelog.com
applicantquestions@voicelog.com

you can also clog up their fax machines at this number: 210.949.7101
Posted by mikmik on 2009-05-19:
I view AT&T as a criminal organization. I tell everybody I know. I have had very similar problems as described. It takes HOURS and several calls to straighten them out. This is NOT by accident. IT IS CRIMINAL!!!!!
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Long Distance Traps
Posted by MikePwln on 07/14/2008
REDWOOD CITY, CALIFORNIA -- I have been an AT&T customer for years. I happened to make a call to Canada from my landline. When I got the bill they had charged me $1.35 per minute. The same call on their cell phone would have been 19 cents per minute. My new carrier charges 5 cents per minute. Their response was to say that I hadn't signed up with some special Canadian feature that I didn't know about. This is a rip off.

The rate they charged is not just high, but over 25 times as much as I pay now. Also, they were completely unsympathetic and not customer-friendly.
     
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Posted by madconsumer on 2008-07-14:
next time use your cell phone. rates are always cheaper.
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Billing Practices
Posted by Jksloth on 09/06/2007
OAKLAND, CALIFORNIA -- I find it amazing that a company the size of AT&T has to process payments manually in order for them to be correct.
Every time a change is made to an account, i.e., name change (due to their misspelling), plan change, etc., AT&T updates a 4 digit code located at the end of the phone number. We were never notified that this code was changing. We submitted our payments through bill-pay using our phone number as the account number and the payments were never applied. AT&T disconnected our lines even though they had our money. I received a bill to reconnect the lines the same day I received a refund check from them. I received a bill from them today and called them about it and when I verified the 4 digit code on the bill behind my number it was wrong.

Their advice was to always mail them a check with the payment stub included.
     
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Posted by tnchuck100 on 2007-09-06:
It is for that very reason you should ALWAYS return the payment stub with your check. Payment processing systems are based on account numbers, not phone numbers. Their advice to you is dead-on.
Posted by Anonymous on 2007-09-07:
This will also be a problem for anyone uses online bill pay via his/her bank.
Posted by Ponie on 2007-09-07:
Every time I pay a bill online, I always take the extra time to check that the account number which will be shown on the check is correct. Not only are account numbers occasionally changed, mailing addresses are also. I want to be sure my $$ is going to the right account at the right address. This doesn't apply just to phone bills.
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Given A Monthly Rate To Sign Up
Posted by FAKE QUOTE on 08/24/2007
BEECHISLAND, VERMONT -- Talk to AT&T representative approx. 7/18/07 About services. Was given unlimited long distance/local/DSL internet for $67.31. Services will be connected 7/26/07. I was under the impression this was done until a bill come in for $106.06. I called 8/21/07 about this matter, was told there was nothing she could do however she gave me another rate $76.86. At this point I was so upset, I just settled for this. The next day I called back about a question on reward points and decided to check on my account. I am back to the old story that rate was not recorded.

At this point my opinion of AT&T/Bellsouth is not good.
     
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Posted by rbrentd on 2007-08-24:
AT&T wants us to forget that a couple of years ago they SOLD all their cellular customers to Cingular. As far as I'm concerned, that speaks volumes about their respect for their customers.
Posted by Anonymous on 2007-08-24:
Yes, a year later, they purchased Cingular. What’s up with that?
Posted by trumania on 2007-08-24:
It wasn't a year later and it didn't happen like that.

ATT Long Distance owned ATT Wireless, they eventually decided to 'sell' or 'merge' ATT Wireless to Cingular, this was in late 2004.

Last year SBC, Southwestrn Bell Corporation aqquired ATT Long Distance, SBC owned about 60% of Cingular and ATT owned about 40%, so when SBC bought ATT, SBC now owned 100% of Cingular wireless. SBC decided that the ATT name had more value or equity or however you want to put it, so SBC Corp rebranded themselves as ATT.

So technically it was not ATT that bought Cingular, SBC bought ATT which gave SBC 100% control over Cingular wireless. In the end SBC renamed itself ATT so the ATT that is around now is not the same ATT that was around 4 years ago. It's actually SBC in disguise. SBC was headquartered here in San Antonio Texas, therefore the rebranded "NEW" ATT is headquartered here in San Antonio Texas.

Before SBC bought ATT, ATT was headquartered in Atlanta, Georgia.
Posted by Anonymous on 2007-08-24:
Ahhh.. OK. Thanks for clearing that up.
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Phone bill
Posted by Orpha on 03/26/2007
BARTLESSVILLE, OKLAHOMA -- Beware of your phone bill strange things show up nearly every month that don't belong there. If you ask your Bank to pay electronically they can say they never received it. In the event you don't double pay they will turn your phone off and damage your credit. Even though you had made the payment. Collection agencies start calling you. All other phone bills had been paid and only the one from the Bank was in question.

BEWARE

     
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Posted by Sparticus on 2007-03-26:
What kind of strange charges are you seeing on your bill?
Posted by orpha on 2007-03-26:
Check for items that you did not sign up for. Some will be things that you see on the internet. I also ask for a refund of my excise tax and the person told me the only way i could get it back was on my income tax. I ask why when they had the money she said I know it but that is the only way . What is your opinion.
Posted by *Brenda* on 2007-03-26:
From the IRS website:
The Telephone Excise Tax Refund (TETR) is a one-time payment available on your 2006 federal income tax return. It is designed to refund previously collected long distance telephone taxes. Individuals, businesses and tax-exempt organizations are eligible to request it.

If the Government is the one refunding the money than they have the money. They wouldn't give you a refund for taxes they never got.
Posted by Anonymous on 2007-03-27:
If you pay from your own bank, the bank can *always* tell you exactly when they received teh payment.
Posted by Ponie on 2007-03-27:
'In the event you don't double pay they will turn your phone off and damage your credit.' Uh-uh. I've had SBC/ATT for quite some time now and use online banking. I've *never* had to 'double pay' in order to have my account in good standing. If collection agencies are calling you, I'd venture to guess you have more than the one bill unpaid.
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We are Being Ignored by AT&T Who Slammed My Internation Calls Carrier
Posted by on 01/27/2007
VISTA, CALIFORNIA -- Re:My Account with AT&T and My Dispute of All International Calls Charges (Via telephone conversation on 11-10-06, Fax dated 11-10-06, Fax dated 11-11-06, Fax dated 11-15-06, CC letter dated 11-26-06 and Letter dtd 12-03-06


Dear Sirs,

I am surprised by the number of threat letters AT&T send me without finding the time to investigate and answer my enormous correspondences, in which I repeatedly disputed the international call charges on my long distance bill!

The reason I dispute the bill was that AT&T has repeatedly and without my approval slammed my international carrier, Net One. The service with Net One, which I chose to be my sole International carrier, was established on July 3rd, 2006. My Net One Customer number was 640. I was glad to use Net One as my International calls’ carrier because it was known that AT&T was the most expensive carrier when it comes to international calls .

On or about Aug. 30th, 2006 I contacted AT&T in an attempt to save money asking for a plan to reduce my long distance calls from 500 mins to 300 mins. , which I assumed meant calls to other states within the USA, since I had previously established the international service with other carriers.

It was never mentioned to me nor was I informed that AT&T’s LONG DISTANCE SERVICES meant and included INTERNATIONAL CALLS TO SOVEREIGN COUNTRIES, because as mentioned before I knew that AT&T apply the highest rates when it comes to international calls.

On or about Sept. 8th, 2006 I was advised by representatives of Net One that AT&T slammed their service to me. I re-established the service with Net One and my re-activation code was ALNO444.

On Sept. 12 at or about 8:41 am I called AT&T and complained that I didn’t authorize them to block Net One as my international carrier.

On Nov. 10 and after reviewing my AT&T September bill ( AT&T has the tendency to send its bills later then the regular billing system of all other businesses, which usually send their bills by the end of the month), that was when I first realized that AT&T blocked Net One and set itself as the sole international and long distance carrier. I don’t recall authorizing this.

Applying common sense and logic, why would I want to replace Net One, which charges me 18.9 cents/minute with AT&T, which charges $4.20/minute!!!

I have been contacting AT&T ever since Nov. 10th, 2006 and received no answer to justify their actions nor to my request to resolve this matter by re-establishing my service with Net One back value and have them charge me for all the international calls or have AT&T apply the Net One rate to my international calls, since I never requested nor authorized them to terminate or slam the service with Net One. Instead I received a bill that I owe AT&T $1,616.35. Unfortunately and up to this day, AT&T failed to answer in writing or any other form of communication except for sending me avalanche of threats. AT&T chose to sent threats and ultimatum rather then a professional, justified response.

Please notice that AT&T’s "CARRIER INFORMATION" section of the bill is vague, ambiguous and doesn’t mention anything that indicates to any customer, acting in good faith, that it means international calls, when it comes to defining what they mean by Long Distance service. I do strongly believe that AT&T should have mentioned in their "CARRIER INFORMATION" section and in CAPITAL LETTERS THAT LONG DISTANCE CALLS MEANS AND INCLUDES INTERNATIONAL CALLS TO OTHER COUNTRIES, OTHER THAN THE USA.

Finally, To my dismay I received the attached letter for service I never requested. The funny thing is that it doesn’t mention what kind of service it is. Please take the necessary action to investigate this matter together with the above mentioned dispute. If I don’t receive any answer within the coming 15 days, you leave me no choice but to consider all AT&T charges for international calls made during the period from Sept 1, 2006 to Nov. 11, 2006 as baseless and unjustified.

I recieved no reply from AT&T but recieved lots of threats. I did contact FCC but again my complaints were totally ignored. Is there a way you guys can help us? Please let us know if any of the posted complaints was settled.






     
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Posted by Caliope on 2007-01-27:
Call the BBB on them and here are some links to sites that may be able to help you. You don't have a state listed so I couldn't get more specific for you hon, good luck.

www.publicutilityhome.com
www.publicutilityrefunding.com
www.pur.com - this site has a list of the puc's for all 50 states
www.naruc.org
bear.cba.ufl.edu
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slamming by AT&T
Posted by NO att fan on 11/11/2004
I was enrolled in a long distance service provided by AT&T, where I was billed for long distance service, paying only for time spent calling long distance. however, when I received my last bill, charging me $24.00 a month, just for access to (NOT TIME USED) long distance I immediately cancelled this service and I am advising everyone else to do the same. As it is cheaper and more convient to use a cell phone. I always kept a credit on my account. This is cause for a class action law suit. IF ANYONE IS INTERESTED IN A CLASS ACTION. WILL POST INFO LATER
     
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Posted by Dixon-Illinois on 2004-12-21:
I got a check from AT&T for $75.00 to swtich service. SO what the heck, I did. Well not only did they not implement the plan I ordered, I was being charged rediculous rates for having NO plan. I called my local (& only) phone company out here and they said I needed to contact AT&T. After the run around and having my bill pro-rated at the correct rates I decided to switch back to my local company while on AT&T's conference call dime. They couldn't get it straight after two months, and I didnt need the hassle. Life is good again with the locals...& I got my $75.00. LOL
Posted by Goofy3697 on 2006-10-28:
I used to get checks from AT&T quite frequently offering me in the upwards of $100 to switch. The plan that they offered had a $5.95 charge as part of the deal. After one billing cycle would pass, I would drop the service and the whole thing would repeat a few months later.
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