AT&T Long Distance USA - Page 2

43 reviews & complaints.


Most Popular | Newest | More Options >
More filter options:
Unscrupulous Billing Practices
Posted by on
GEORGETOWN, KENTUCKY -- My husband and I recently moved to a small town in Kentucky, and upon doing research, discovered that AT&T (Bellsouth) was the only company that could offer us DSL and digital home phone. We telecommute two-three days/week, so it is essential that we have this service. But it has been a nightmare to deal with this company. NOT ONE of our problems has been responded to satisfactorily. Here is the list:

1) Failure to notify us that our long distance was not switched over to Sprint as we ordered, so that when we made long-distance calls from our home phone, we were being charged the highest rate per minute for these calls. When we disputed the charges, AT&T refused to remove them.

2) When we set up online billing, one of our payments didn't go through. AT&T sent us an email confirming that the bill had been paid, and when we went to the online site, our account said we owed $0. Thirty days later, our phone service was turned off due to non-payment, WITHOUT WARNING. When we called to find out what happened, the billing department told us the problem was ours (though it was a glitch in their server that prevented the upload while simultaneously reporting the payment was made). We told them we would not pay a $35 fee for reinstatement, but,

3) This month we've received our bill, and not only have we been charged the $35 reinstatement, but also they have charged us for each individual service we have ordered rather than bundling the services, as we ordered. Therefore, what should be a $62 + taxes bill for DSL, phone, and long distance is now $180 +. We tried to call as soon as we got the bill, but the line was so jammed that we were not even sent through. When we call on Monday, this will be at the FOURTH time we have called AT&T in five months.

In all this time, AT&T has not accepted responsibility for any of its errors. We have paid for EACH ONE, despite our dispute of the charges (including all those long distance charges from the failure to switch us to Sprint long distance). Since we bought AT&T's router for the DSL/wireless service for our home, changing to another option (like broadband for the laptops) is a considerable loss of money.

We STRONGLY DISCOURAGE anyone who has a choice of DSL/home phone service NOT to use AT&T. They are TERRIBLE--a business that would fail if not for their monopoly in some markets.

     
Read 1 RepliesAdd reply
User Replies:
cavilier cheats customers on 02/06/2009:
AT&T in the south is not The polite helpful Company it is in thE Northern states ,, (Michigan,Indiana) ...In memphis tn. for exampale the customer service people were rude mean and short tempered.
Close commentsAdd reply
Forced 'Operator Assisted' Call Charges
Posted by on
Run for your life! AT&T’s Customer Service has been taken-over by Zombies! I was an AT&T customer for 30+ years but not anymore. I am convinced that AT&T is SCAMMING their clients for millions of dollars, just by forcing them to use 'Operator Assisted' calls caused by their own faulty phone service lines.

When I recently called AT&T customer service about a like incident all of the representative that I spoke to, eerily in an almost spooky-way, responded in the same scripted, accented, mono-tone, word-for-word dialogue about some quirky rule that they “can not reimburse for an Operator Assisted call” and that it was basically my own fault for being forced to use an operator.

I tried, in vain to explain to their customer service folks what happened, as it was so obvious from looking at the phone bill, the terms of events leading up to the forced ‘Operator Assistance’. Looking back, it would have been easier not to have called and just spoken to a brick wall. Never mind that a number I was able to dial prior, using the same exact phone just minutes before was no longer considered valid according to AT&T’s system. I can even, remember at the time thinking how nice it was for AT&T to send an operator to assist with connecting my call. Wow! I was thinking such great customer service, until I got slapped with a huge AT&T bill!

AT&T charged me $50+ for a call that lasted less than 10 minutes because it was an ‘Operator Assisted’ call. This call would have normally been less than $1 according to my calling plan. I was basically being forced into a situation to pay an exorbitant amount for using an operator, because of AT&T’s own faulty service lines. How odd that a valid number all of a sudden became invalid and that I could not make a connection without their own operator to assist! This smacks of extortion.

At one point, when I called AT&T’s customer service, and asked to speak to a manager, I got a ‘fake-supervisor du jour’, who read off the same scripted response as the initial, non-supervisory representative, when I then asked him for his manager, I was told that he has "an OFF-line Manager" and that “I could not escalate this issue any further” and was than giving a PO Box to write my complaint to.

I believe that AT&T is scamming people for millions using forced ‘Operator Assisted’ calls and in general, a shut-out client service tactic, with little recourse for the consumer.

This customer bids her final, Good-BYE and good riddance to AT&T! I am walking with my on-line bill pay check-book to a more customer oriented, less deceptive company.

     
Read 1 RepliesAdd reply
User Replies:
madconsumer on 09/18/2008:
how did you dial the call? do you have any blocks on your long distance or other service?
Close commentsAdd reply
Lousy Service
Posted by on
WINSTON SALEM, NORTH CAROLINA -- I ordered phone service through AT&T a few weeks ago with an install date for 9/2. I was not initially given a window of time and was basically told it was anytime in the day. I took off work and spent the day home waiting for them. I called in to AT&T a number of times and the automated machine kept hanging up on me. I waited at the low end 1 hour at a time on hold to speak with someone and most of those representative lost my call during transfer which meant another hour on hold trying to get to speak with someone again. Well this went on for around 4 hours today.

I finally spoke with someone who told me my window of install was between 12 and 6pm so I didn't really need to stay here all day but was never initially told that. This person checked the account, checked the numbers and verified that the install was scheduled. Well at 6pm tonight after no one I had shown up I started the entire process of calling them all over again. The first representative after an hour on hold told me he could not give me any info on the account and had to transfer me to another number to obtain the information and of course that office was closed. I once again called back and went through the entire hold process again to be told the account was put on hold and no other information was available except from the office which of curse was closed.

Now mind you, I don't even have their service and already am being treated with disrespect and like garbage. No one called me, no one told me there was an issue they just let me sit home like an idiot all day begging them for information. Well I want to know what happened between 3pm when the install was verified and 6pm when no one showed up and no one called. This is lousy service.
     
Read 12 RepliesAdd reply
User Replies:
Anonymous on 09/02/2008:
This seems to be an ever increasing common occurrence with a lot of companies these days. No show, no calls, customers wait on hold for hours, take time (sometimes days when all is said and done) off from work...don't any of these companies provide solid service anymore or understand the concept that first impressions are key?

I hope you get your issue resolved w/o any more issues, but I wouldn't bet on it at this point.
Anonymous on 09/02/2008:
Cityguync, who is your local cable provider? They may offer VoIP phone service. Better rates than AT&T and they will probably want your business.
Suusan B. on 09/02/2008:
Excellent idea, superbowl. I've been in the telecom industry as a customer for over 20 years and AT&T has always been my last choice for a vendor as their prices are too high and their service is terrible. I recently moved my home POTS line from AT&T to Cox Communications VOIP service. Cox is charging me less than half what AT&T did, they were very prompt in scheduling and showing up for the installation and I can't tell the difference in the line quality.
Anonymous on 09/03/2008:
Suusan, I have been with Cox VoIP since they started offering it and have had excellent service and quality.
Anonymous on 09/03/2008:
I see Vonage advertises a lot, might be worth considering.
Anonymous on 09/03/2008:
Vonage is the worst of the worst. Lousy service, terrible quality and they steal their customers blind every chance they get.
Sparticus on 09/03/2008:
I'm one of the few fans of Vonage. I've been a happy customer for a few years now. No problems. We pay $14.99/month and can't complain at that price.

I have read horror stories when folks try to cancel, but fortunately we have not had to go through that.

Also, the quality of their service is highly dependent on the internet setup you have at home. If you don't have good high speed internet, it can affect the quality of your calls. Another common problem with Vonage is incorrect setup. You need to make sure your Vonage modem gets top priority on your home network, which means you usually have to put it first BEFORE your router. Then have the router wired from the Vonage modem. This gives Vonage the ability to use the maximum bandwidth if needed to give the best quality phone calls.
Anonymous on 09/03/2008:
I agree with Sparticus, as I also have Vonage with zero issues. I love it..
Anonymous on 09/03/2008:
My neighbor and brother in law have Vonage for years and absolutely love it. I've heard it can be daunting to install if one isn't very tech minded though.
Sparticus on 09/03/2008:
Installation isn't too tough. You just need to know where to add it to your setup. We simply plugged the Ethernet line from our cable modem straight into the Vonage modem, and then ran a line from the Vonage modem straight into our home wireless network router.

But most folks are not going to realize how to do this from the instructions, since it can be confusing with so many "gadgets" plugged into your router. I would imagine the majority of consumers just see that whole setup of an internet modem and router as a black box that just works...

But that is what we are here for on sites like this! To help out! ;-)
Anonymous on 09/03/2008:
Neighbor told me it was one of the best feelings to finally unhook the blood sucking phone company from his house. I'm considering taking the plunge and doing it too Mr. Sparticus.
Sparticus on 09/03/2008:
That is exactly why we did it. We do not have an active phone line to our home. We were fed up paying $40/month for a basic phone line with no long distance. And on top of that if we accidentally called long distance, it would let it through and bill us ridiculous rates from some 3rd party crime partner (MCI at the time). That was the last straw for us. We cancelled that week. They called us trying to get our service back, asking what can they do. I told them if they can give me the phone service with free long distance for $15/month I would consider returning. They of course said they could not do that. So we said our goodbyes.
Close commentsAdd reply
Bogus Charges
Posted by on
CARNEYS POINT, NEW JERSEY -- Someone from a prison has been calling my house collect in error. We do not accept these calls, instead we hang up.

AT&T has sent bills for reflecting these calls are one minute long. Upon spaaking with one represetative, explaining that this is a billing error, I've been placed on hold. The next person to pick up is never the first person I spoke with, so I explain the situation again (and again).

A call from their collections department got me back to several more customer service representatives. In response to my explanation of these unwanted calls, I explained once we would hear the opertor and then the person speak, we would hang up, the first reoresentative stated that the caller does not say anything until the call is acepted. I explained that this caller, apparently in frustration, surpassed saying his name and would say "Shaneeka pick up the phone!", which made her statement incorrect. I felt as if the blame was being placed on me!

Finally, after being placed on hold four times and speaking to yet more people, the final AT&T employee that I spoke with stated that we must be accepting the calls. It was at that time I pointed out that even a "I'm sorry you have the wrong number." would exceed a few seconds and requested the definitve time frame of the calls.

An offer to remove "some" of the charges was made. However, since this is not a service that I used, I don't feel it is fair for me to be obligated to pay for erroneous charges.

The last representative suggested I block collect calls. I'm not quite sure why I should have to do that to avoid bogus charges. If I used the service, I would pay for it, but I did not. If there is an emergency and one of my kids has to call collect, I want to have the option available.

I was also told by the last representative that if my voicemail had picked up the call, that would have incurred the charges. For clarification, I very specifically asked him "No one would have to accept the call?". He said unfortunately, no.

So, some guy in prison dials the wrong number, no one accepts it, but since the voicemail answers, the consumer is obligated to pay for it...... Is there something wrong here?

My father had several hundred dollars worth of charges. Seems a prisonere was charging their calls to his home phone. Keep in mind, no one was home to approve these calls.

The response to that was that it is a scam and prisoners can share a telephone number with others to make calls.

Again, because AT&T does not have safeguards (such as a real person accepting the call and/or charges), the consumer is held responsible.

I asked the AT&T representative is there a way to avoid ANY charges from this company. He stated the block would be my only option.

So, in other words, they can bill me, whether correct or not, if they so choose and not be obligated to justify those charges.

My billable time is $40.00 an hour, I'm considering sending them a bill for my time they have wasted.





I asked for the specific amount of time per call, as I am positive they are less than an entire minute. That information was not available to him.





     
Read 1 RepliesAdd reply
User Replies:
AZJEM on 03/25/2005:
I have worked at a prison for many years and the operator will say "- - - State Prison, will you accept the call" I don't understand why this wouldn't be the case for you. What you do need to do is contact the warden of said prison where the investigations will get involved. All calls are monitered and they can be located. It does happen occasionally and it is very frustrating for the person receiving the calls. If you can get the prison to cooperate, you should be able to get the charges removed. You shouldn't have a problem at this point. Good luck to you.
Close commentsAdd reply
No Customer Service Whatsoever
Posted by on
SAN FRANCISCO, CALIFORNIA -- Irate CSR retaliates to a statement I made and disconnected my phone service which I've had for over 13 years. For three days I am told a variety of differing stories--phone service to be reconnected with no worries by 8 with DSL on the same day. At one point my call is routed to an outsourcing call center where my very feminine voice keeps being met with Mr. and sir this and that. Blind transferred to multiple departments on several occasions. On the third day without DSL, I am told this is unrealistic to think I will have DSL anytime soon.

It is a new account now and I will have to wait at least a week or more to have internet service. Switching internet service providers. You can have AT&T.
     
Read 2 RepliesAdd reply
User Replies:
Anonymous on 08/12/2008:
That must have been a very nasty statement you made to the CSR for her to disconnect your service.
Pearlita on 08/14/2008:
I had to quit AT&T before I ever even started using it. Here's my horror story: I ordered AT&T high-speed Internet (DSL) service and was told that my equipment would be arriving within a few days. By the end of the week, I had never received it, so I called the company to find out status and was told that it was never ordered. They had no explanation as to why the order was never fulfilled, except to say that my records did not reflect an order (this, after I had spent a good 30 minutes on the phone with the salesperson explaining my precise equipment needs.) So, I gave AT&T the benefit of the doubt and I ordered the equipment that I would need to access my service a second time, and a week later, still no equipment. I called again and they had no explanation for the fact that the equipment had not been shipped but they did say that my records showed that it had been ordered.

With the impression that AT&T simply didn't have the ability to get my service started, I asked to cancel the service and was told that I would be charged for it even though I:

a) never received a service confirmation from AT&T, either by email or letter
b) was never instructed, or never received instructions from AT&T as to how to access my Internet service
c) never received equipment enabling me to access their Internet service
d) never spent a moment online using AT&T high speed Internet
e) never received an AT&T email address

The CSR said that I would eventually be credited for the amount charged. But when I asked for written confirmation that I would not be charged, AT&T refused to provide it. My feeling is that if they slipped up twice, what's to stop them from getting it wrong again? I fully expect that this saga will continue...although I'm hoping I won't have to battle them out. I have been an AT&T phone customer for many, many years. The worst part is that the CSR "manager/supervisor" that I last spoke with left me with a very bad feeling. The other 3 CSR folks at AT&T that I've spent hours with on the phone these past few weeks were at least friendly, but he was scary!
Close commentsAdd reply
Bad Customer Service
Posted by on
On 12/08/05 I started getting long distance calls. When I answered the telephone, no one was there. I could see from my caller ID that a relative in Maryland was trying to call me, so I tried calling them back. Every time I called that number or any other long distance number, the telephone number would not ring. I called my local phone company (Verizon) and they asked me to make a local call. I did and it worked fine. Then I called them back and they said that the problem must be with my long distance carrier (AT&T). I tried to call AT&T at their 800 number, but that wouldn't work. Finally I dialed 0 and got an operater who was able to put me in touch with an AT&T representative. After explaining my problem many times, the operator stayed on the line and put a call through to Texas (I am in PA). The call lasted for 7 minutes before AT&T told me that they had been getting trouble calls from my 717 exchange all morning and that my local carrier was the source of the problem.

The problem was finally resolved several hours later, but I got a bill from AT&T on 1/3/07 that included an operator assisted call on 12/8/06. The charge was $21.30 for a 7 minute call. I should add that no recording or message from the operator informed me that I was being billed over &3.00 per minute for a call that was asking them to fix my service.

So I called AT&T customer service when I got the bill and asked them to remove the charge for that call. After hearing my story the billing person said that it couldn't be done. Not satisfied with that answer, I asked to speak to a supervisor. After holding for almost 15 minutes I was connected to Kabir the supervisor. He told me the same thing in gruffer tones, so I asked him to please spell his name for me and to please give me the name of his supervisor and to connect me with them. He spelled his first name (Kabir) and refused to give me his last name or the name of his supervisor. When I asked him why he wouldn't give me this information he cited the privacy act as the reason. I could not believe that AT&T instructs its representatives to shield the caller from higher management or even give me their own last name. The company won't deal with me if they don't know my last name.

This is an example of very poor customer service.
     
Read 3 RepliesAdd reply
User Replies:
*Brenda* on 01/04/2007:
That was bad customer service except for the not giving you a last name. I would never give a customer my last name; they don't need it. He should have some sort of ID number though.
rnick821 on 01/04/2007:
Privacy Act? You're kidding. Lame excuse.

I have hated AT&T since they took away my calling card...I had a AT&T calling card that I used for 15+ years (obviously had the # memorized)...I got it when I was in the Army for making calls from Germany back home. One day, I open my mailbox and there is a AT&T Universal Platnium Mastercard with my calling card # at the bottom. Didn't ask for it, but whatever...I used that as my calling card for the next couple of years and the credit card on occasion...Then one day the calling card # doesn't work anymore. Calling AT&T they tell me that I no longer am elligible for the calling card, but still can use the credit card. Jerks.
DreyNikHaze on 01/05/2007:
While I do feel for you on this one, unfortunately they are not obligated to give you their last name. I work in a call center and we do not have to give that information out. I don't, and never will.
Close commentsAdd reply
Update
Posted by on
MAINE -- Just an update..... STILL have yet to receive the return shipping label... I refused to pay for the first installment (of four) for the cheap incomplete phone... still getting emails from my AT&T complaints asking me to call 800 numbers who put me on hold for 15 minutes.... and NOW, and this is RICH.... getting a REAL LIVE PERSON calling ME from AT&T..... from the COLLECTIONS DEPARTMENT threatening to "cancel service with AT&T."
I was delighted to inform them that they needn't bother... I saved them the trouble by switching to Verizon.
Finally, one note on the irony of AT&T SALES ADS being posted next to my comments. I have posted the latest three replies below.
TOO FUNNY!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#ONE

Dear Kathy


Thank you for contacting AT&T.

With reference to your e-mail regarding the charges in question, I can
certainly understand your concern.

I would request you to please contact Project ACE - National Fulfillment
Office at 1-800-844-5873, for further assistance.

I apologize for the inconvenience caused to you in this regard.

If you need further assistance please contact us at:

http://www.consumer.att.com/contact/

You can also Ask Allie, our online virtual representative. Allie has
answers for many questions about billing, account management and even
plans and services. Just go to:

http://att.com/allie

For your protection, AT&T is maintaining an original of this e-mail
transmission in a secure file.


Sincerely,

Don
AT&T Executive E-Mail
#TWO

Dear Kathy


Thank you for contacting AT&T Online Customer Service.

I received your e-mail regarding the incorrect phone sent by AT&T.
Please be informed that you need to contact the Advanced American
Telephone. Advanced American Telephone handles all inquiries for
purchasing telecommunications equipment, servicing, repairs and other
technical issues.

To purchase telecommunications equipment, please visit the Advanced
American Telephone website at:

http://www.telephones.att.com/

For servicing telecommunications equipment, repairs and other technical
issues contact Advanced American Telephone at 1-800-222-3111, available
Monday through Friday, 7:00 A.M. to 7:00 P.M., and Saturday 8:30 A.M. to
4:30 P.M., CT.

Thank you for your loyalty to AT&T products and services in the past. I
apologize that the level of service you have received is below the level
we are committed to providing.

I can certainly understand your concern.

Your comments regarding your most recent contact with AT&T are important
to us, and will be useful in maintaining and improving the quality of
service you receive from AT&T.

We are dedicated to providing you with personalized service and
providing for all of your communication needs. We would welcome an
additional opportunity to have you back as an AT&T customer and to
re-establish your trust in us.

If you need further assistance please contact us at:

http://www.consumer.att.com/contact/

You can also Ask Allie, our online virtual representative. Allie has
answers for many questions about billing, account management and even
plans and services. Just go to:

http://att.com/allie

For your protection, AT&T is maintaining an original of this e-mail
transmission in a secure file.


Sincerely,

Meesha
AT&T Online Customer Service


#THREE, from "the manufacturer"

Dear Kathryn,

Thank you for your recent inquiry to our Consumer Sales and Service
Center.

Your inquiry has reached the Advanced American Telephones National
Service Center.
Advanced American Telephones designs, manufactures, distributes, sells,
and services AT&T branded residential and small business telephone
products including corded telephones, cordless telephones, and telephone
answering systems.

We are sorry to advise that our office is unable to respond to your
request.

For more assistance, please contact our AT&T Consumer Lease Services at
1-800-555-8111.

Advanced American Telephones
Consumer Sales and Service Center

     
Read 1 RepliesAdd reply
User Replies:
LATAS on 10/04/2004:
Another week, another 100 calls from the collections department despite me telling them I will NOT be paying for this phone and they had better come get and get it. This is getting beyond annoying.
Close commentsAdd reply
Illegal billing practices, lying reps
Posted by on
REDMOND, WASHINGTON -- My husband and I just got off the phone with the AT&T wireless office in Washington State. On January 7th, I noticed that my debit card was missing and contacted my bank to cancel it. I sent out a payment to AT&T that same day in the form of a check. On the 9th, I realize that there were fraudulent charges on my account, this was on a Friday after they had closed so I had to wait until Monday the 12th to call my bank and put a stop payment on the check. On the fifteenth, I gave AT&T a courtesy call to let them know there was a stop payment on the check and explained why. I also told them that we would be reissuing another check for the full payment. I was told by one of their brilliant cs reps that everything would be fine. On the 21st, I got online to check my back account and was surprised to see a $20 return check fee from my bank. I called to find out why since there was a stop payment on the check. They said that apparently, AT&T transferred my paper check, into and "electronic check", and the bank did not pick up on this. They reversed the charges but said that I needed to speak with AT&T concerning this. When I called them(AT&T) they said that the check had already posted. Posted means they have "received" the check but has not processed it. When I called them on the fifteenth, they had not attempted to process the check. Any other month they use regular means to process my paper check. The lady told me my account balance and I sent a check in for that amount. TOday I noticed that they again processed this check electronically. When I attempted to call my husband I realized that the phone had been turned off. I immediately called AT&T to find out why. The rep said there was a $20 return check fee that wasn't paid. I explained to her as calmly as I could that should not be because they had no business trying to process a check with a stop payment on it. The rep told me that it didn't matter, they will process anyway KNOWING that you will be charged for a return check.(REALLY?) But if the check is done electronically, what was returned??!! I asked for one of their even more brilliant resolution specialists and got a brick wall, they said the phone would stay off until the twenty dollars was paid. I was livid! When my husband returned, he asked if I had authorized AT&T to do an electronic check and I told him no. We went online to www.electronic-check.org and found out that no company can turn your paper check into an electronic check unless you authorize it. Which I didn't!! My husband called them back and the cs and resolution specialists were very nasty and we got three conflicting stories. The first rep told me that they process ALL of their customers checks electronically ALL THE TIME, the second rep, said oh no, your bank made a mistake, they processed it the normal way which is a lie, because if they did than my bank would have enforced the stop payment, the third rep said that this a process they JUST started doing within this last month. The resolution specialist refused to give us the supervisors name and hung up on my husband. this is very serious business. According to what I have read, AT&T performed an illegal and a definitely unethical act by doing this. I need your help to find out who the top dog of AT&T wireless is and all the channels I need to go through. They refuse to refund us the $20 "return check fee" and will not cooperate at all. Please send any info you may have to jmevans@maxxconnect.net. Thank you.

Michele Evans
     
Read 1 RepliesAdd reply
User Replies:
rarebear143 on 05/14/2004:
here again is yet another reason to form a class action lawsuite against this miserable company. lets all get together and make ATT pay for the lies and cheating. Dustin B. yourtherapist40@yahoo.com
Close commentsAdd reply
AT&T has no customer service
Posted by on
BANGOR, PENNSYLVANIA --
I'm pasting the letter I have sent numerous times to AT&T with no response. This is so frustrating.


I wrote:

To Whom It May Concern:


On several occasions I have tried to contact your company, via the telephone and email, to straighten out the billing on the above referenced telephone number and each attempt was unsuccessful. I find it very disturbing that one of the leaders in telecommunications could not resolve a problem over the phone or email and was told by your representatives that I need to write a letter.

In July of this year I was contacted by one of your representatives to switch to AT&T as my long distance carrier. Your representative told me you had a one-rate plan that would cost $24.95 a month. After insisting with your representative that I would not be eligible for that plan he told me that I would as long as AT&T billed be separately from Common Wealth (the local carrier). The following day, I called Common Wealth, they informed that I would be eligible for that plan as long as AT&T billed me separately. Your representative called me a couple of days later and said in order for me to switch and get the one-rate play, I had to contact Common Wealth. While on the phone with your representative, he patched us through to a Common Wealth representative. Once again, I asked the same questions to insure that I was eligible for your one-rate plan. Upon the arrival of my monthly Common Wealth bill, AT&T did not bill me separately, nor was I charged the one-rate both of which I was assured of by your representative. It is from this point that this entire fiasco began.

I immediately called your company and explained the situation, I was told they could not resolve the problem, they had no idea what I was talking about. To aggravate the situation, I was told that I was not listed on your system as an AT&T customer. It was suggested that I to write a letter to one of your offices in Florida. Write a letter, now if you set me up as a customer over the phone, how is it that you can not resolve a problem (you created) over the phone? That does not sound to me like one of the leaders in telecommunications, nor does it sound like reputable company.

I called again and again was told that they could not help me, but that she would patch me through to someone who could. After over a half an hour of waiting the phone was disconnected. I called again and at least this time (after a half an hour of waiting) I was connected to someone else. However, that person could not help me either, he told me that I would have to contact a person during the day at this number (800) 225-5282. Once again, your company contacts me in the evening to do business, but I can only resolve an issue with someone during the day? I am in construction and I do not have access to a phone during the day. Hoping calling this number would resolve this entire issue I inconvenienced someone else to help me out. Unfortunately when this person called, the number is area specific and they could reach someone. However, they did call you 800 number listed on your website and spoke you one of your representatives. Even your representative could not get in touch with someone from that number because it was area specific. That representative informed her that I was in fact listed as an AT&T customer (finally some bit of validation) and that I was signed up for a $.07 a minute plan on July 17, 2003 with a monthly charge of $4.95 plus connectivity charges.

Now, can you explain to me how I agreed, only agreed to a one-rate plan with a cost of $24.95 a month but was signed up for a $.07 a minute plan. I would have never agreed to a $.07 a minute plan with a $4.95 monthly charge when I was only paying $.05 a minute with no monthly charge. No one for that matter would switch long distance companies to pay a higher rate. The minute your representative found out that I would not be eligible for the one-rate plan he should have called back and not just sign me up for another plan, that I never agreed to. Your representative only had the authority to sign me up for the plan I agreed to.

I am very upset with AT&T and this entire situation. I would greatly appreciate it someone from your company would address and resolve this situation. I will not pay AT&T for more than I agreed to pay, which is the $24.95 a month. Currently I have an absolutely ridiculous high long distance bill. I expect that my account, for the months I was with AT&T, will be adjusted according to the plan I agreed to, once I receive the adjusted billing statement I will gladly pay.

Commome Wealth has shut off my long distance and I can't even switch to another company. How am I supposed to clear this matter when you won't respond to any of my email or phone/fax efforts?


Thank you for you time and attention to this matter.

Sincerely,




Brian Pastor



     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 01/06/2004:
and you think AT&T was actually going to read your letter???!!!??? AAAaaahahahahaaaaa!!!!! Idiot.
Close commentsAdd reply
Endless Telemarketing Calls
Posted by on
I don't think I could be more upset with my experience at AT&T Long Distance USA. Just for the record, here's my telephone information: 813-840-9119.
Please be advised that I am forwarding a copy of this letter to the Florida Attorney General. I am also having it placed on a public website where millions of potential customers may see it.

I have received numerous telemarketing calls from various At&T representatives. They are calling for the prior resident and will not stop calling me. I have given them my information and requested that they stop but the calls continue.
We are a military family living on MacDill AFB, FL, I would think that At&T would treat service members families a little bit better than this. I have explained to them that this is base housing and that once the prior resident is gone there isn't much I can do to contact them to tell them to get taken off the call list. In fact I shouldn't even have to think about that as it is not my job.
This morning (4-15-02) I received yet another call and again attempted to explain to the caller that I was not interested. That they are calling for a person who no longer lives here seems to make little difference.
When I would not let her go through her script or give my personal information yet again to a company who is harassing me the woman on the phone told me that she was going to "put me [sic] down to be called every second of everyday from now on" and hung up on me.
I have contacted the Florida Department of Agriculture who handles consumer issues and filed a complaint. I have requested the forms to put my phone number on a nationwide do not call list. Also I have called AT&T at 212-387-5400 and again requested to be placed on a do not call list. The associate I spoke with assured me that this would take place within 24-48 hours. This remains to be seen.

Given the nature of this problem, I'll make sure that I NEVER use AT&T for any telephone service. I'll pay for a cell-phone before I use your company, even for local service. And I'll definitely tell other people about my negative experience so they can avoid it in the future. It is truly sad that your company alienates potential customers by attempting to browbeat them into signing up for a service that they do not want or need.

Here's what I'd like to see happen: Remove my phone number from the telemarketing systems immediately per my conversation with your representative.I have been informed that this will take effect within 48 hours and I expect no further calls after Wednesday. No more calls. Period. An apology for the rudeness of the person representing AT&T would be nice too and, in fact, is expected.


I hope you get back to me soon. I simple e-mail response would take maybe 10 minutes and I expect one within 3 business days or I will write again.
     
Read 2 RepliesAdd reply
User Replies:
Anonymous on 04/16/2002:
Telemarketers please note. She put her phone number in this post because she doesn't want any more calls.
Anonymous on 04/30/2002:
You have a very valid complaint. That aside, I wish you had thought before you put your
home telephone number in this "public letter that millions of people will see". Don't be surprised
if the calls snowball from weirdos from hell. Remember, NO PERSONAL information on public
forums! Make it a private letter next time!
Close commentsAdd reply
Top of Page | Next Page >