OAKLAND, CALIFORNIA -- I find it amazing that a company the size of AT&T has to process payments manually in order for them to be correct.
3 Replies - Latest reply on 09/07/2007Add reply
Every time a change is made to an account, i.e., name change (due to their misspelling), plan change, etc., AT&T updates a 4 digit code located at the end of the phone number. We were never notified that this code was changing. We submitted our payments through bill-pay using our phone number as the account number and the payments were never applied. AT&T disconnected our lines even though they had our money. I received a bill to reconnect the lines the same day I received a refund check from them. I received a bill from them today and called them about it and when I verified the 4 digit code on the bill behind my number it was wrong.
Their advice was to always mail them a check with the payment stub included.
DAVIE, FLORIDA -- AT&T offer me by phone a "combo":DSL, Phone service and the same package I had on Direct TV for $ 130. The operator name is Richard and this happened on 08/23 and 24-07. They connect DSL and the phone ... read full review24 Replies - Latest reply on 09/02/2007
Given A Monthly Rate To Sign Up
BEECHISLAND, VERMONT -- Talk to AT&T representative approx. 7/18/07 About services. Was given unlimited long distance/local/DSL internet for $67.31. Services will be connected 7/26/07. I was under the impression this was done ... read full review4 Replies - Latest reply on 08/24/2007
CORVALLIS, OREGON -- Look! at 7PM I am advised by a rude male person on the phone that my long distance account is $19 overdue. Is my case going to be a Supreme Court matter? So why can't I ask a question or two. I hang up. Next day I call the AT&T residential long distance service number to find out what's going on. You have to go thru several tiers to get to a human voice. This voice is hardly able to speak English. I think it's the same rude man who called before. He does not respond to a question. He reads a script. Then, if you don't just pay the amount due, he cuts you off. The line goes dead. I try again. Cut off twice. I am at a loss to find out how my $2 a month charge for long distance service (poor man's rate) got to be $19 overdue. No one will tell me. I won't pay till I find out.
3 Replies - Latest reply on 09/30/2007Add reply
Chances are a change in my bank's credit card caused a problem. But I May never know. AT&T where is your "humanity" in a trivial matter like this. Perhaps another company can talk to me about little matters.
And another AT&T Scam....
NEVADA -- So last month I received my A T & T long distance bill. We make about three long distance calls per month, always to DH's mom in Arizona. Initally, the bills would come every three months and cost about ... read full review3 Replies - Latest reply on 09/13/2007
BARTLESSVILLE, OKLAHOMA -- Beware of your phone bill strange things show up nearly every month that don't belong there. If you ask your Bank to pay electronically they can say they never received it. In the event you don't double ... read full review5 Replies - Latest reply on 03/27/2007
Bad Customer Service
On 12/08/05 I started getting long distance calls. When I answered the telephone, no one was there. I could see from my caller ID that a relative in Maryland was trying to call me, so I tried calling ... read full review3 Replies - Latest reply on 01/05/2007
I cannot believe the number of ways that ATT cust service has lied to me. They owe me a large refund and each time I call they tell me the check has been cut and it is on the way. A month and a half later I have been give many stories that don't agree, several dates that the check was sent, and mailing times of 2 weeks to 30 business days. Now I now the Post Office isn't that slow. They even had time to send me an updated statement that took about 3 days.
1 Replies - Latest reply on 08/10/2005Add reply
Do Not do business with this company, their customer service will pretend not to have your account and in the next breath tell you a series of lies about what is happening to the account they don't have a record of. They will not give you anyone who can give a real answer, they just say wait 2 more weeks, or 30 days. There are no alternate numbers. No one to call for resolution.
They will not help you, they will not provide quality customer service. Do not use ATT
AT&T Collect Calls - Bogus Charges
PHILADELPHIA, PENNSYLVANIA -- We often receive collect calls from my father-in-law, which we NEVER accept. In February, I received another AT&T collect call, which I promptly declined to accept and hung up my telephone. Within a ... read full review4 Replies - Latest reply on 10/28/2006
CARNEYS POINT, NEW JERSEY -- Someone from a prison has been calling my house collect in error. We do not accept these calls, instead we hang up.
AT&T has sent bills for reflecting these calls are one minute long. Upon spaaking ... read full review1 Replies - Latest reply on 03/25/2005
I am pleased, albeit minimally, to hear back from the Better Business Bureau that AT&T did not deign to reply to their inquiry of my complaint, either.
I was enrolled in a long distance service provided by AT&T, where I was billed for long distance service, paying only for time spent calling long distance. however, when I received my last bill, charging me $24.00 a month, just for access to (NOT TIME USED) long distance I immediately cancelled this service and I am advising everyone else to do the same. As it is cheaper and more convient to use a cell phone. I always kept a credit on my account. This is cause for a class action law suit. IF ANYONE IS INTERESTED IN A CLASS ACTION. WILL POST INFO LATER2 Replies - Latest reply on 10/28/2006Add reply
For full details please refer the information contained in my profile. Thank you. Add reply
MAINE -- Just an update..... STILL have yet to receive the return shipping label... I refused to pay for the first installment (of four) for the cheap incomplete phone... still getting emails from my AT&T complaints ... read full review1 Replies - Latest reply on 10/04/2004
Not only do I have to wade through a huge automated message board to finally get a person, but when I do, it's to someone in India in a call center that can't actually do anything directly about my complaint. (I've actually called the customer service number 5times in the last 3 days and everytime it's been answered in India).
1 Replies - Latest reply on 10/01/2004Add reply
I've had AT&T for 12 years as our international plan. We moved, they didnt' move our plan and our billing came to triple the normal amount it has in the past. It's obvious that the plan was never transferred. After going through a list of the billing itself "Did you use a phone card"?? (NO) "it must be a porn number" (LOL, it was my MOTHER'S NUMBER)--I was told I'd have to talk to a supervisor. Well, there are NO supervisors available whenever you call AT&T anymore. You are told they will call YOU within "24 hours". This was at least 3 days and 4 calls ago.
The outstanding credit they owe us is close to $250 and I'm sure if I can get someone that knows what they are doing on the phone, I can get this resolved.
In the meantime, I've swtiched to my local company for EVERYTHING. I know I can walk into their building if need be and talk to someone that can fix my problem.
The call centers AT&T are using are lousy; the connections are lousy, the people difficult to understand on the other end of the phone and the lack of supervisors to actually DO something is just plain bad business.
They've lost a customer they had for a long time.
WEBSTER, TEXAS -- I dropped this company three years ago. I moved and changed my phone number as well since then. they still send me bills and statements, from My Old phone number, at my new address, Still haven't figured that one out. I have called them, e-mailed them and written them, Still the bills continue. Every time I try to do things , even with my credit , I get questioned as to why I tell them One phone number , yet with A t&t I still am listed with my old phone number: 281-486-1012, I no longer have this number, and it seems they never assigned it to any one else, because they are still billing me for long distance. Talk about Bad record keeping, this stupid company takes the Cake1 Replies - Latest reply on 09/10/2004Add reply