AT&T's call centers are HORRIBLE!
Not only do I have to wade through a huge automated message board to finally get a person, but when I do, it's to someone in India in a call center that can't actually do anything directly about my complaint. (I've actually called the customer service number 5times in the last 3 days and every time it's been answered in India).
I've had AT&T for 12 years as our international plan. We moved, they didn't' move our plan and our billing came to triple the normal amount it has in the past. It's obvious that the plan was never transferred. After going through a list of the billing itself "Did you use a phone card"?? (NO) "it must be a porn number" (LOL, it was my MOTHER'S NUMBER)--I was told I'd have to talk to a supervisor. Well, there are NO supervisors available whenever you call AT&T anymore. You are told they will call YOU within "24 hours". This was at least 3 days and 4 calls ago.
The outstanding credit they owe us is close to $250 and I'm sure if I can get someone that knows what they are doing on the phone, I can get this resolved.
In the meantime, I've swtiched to my local company for EVERYTHING. I know I can walk into their building if need be and talk to someone that can fix my problem.
The call centers AT&T are using are lousy; the connections are lousy, the people difficult to understand on the other end of the phone and the lack of supervisors to actually DO something is just plain bad business.
They've lost a customer they had for a long time.