AT&T Long Distance USA - Page 3

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Poor Service
Posted by on
SACRAMENTO, CALIFORNIA -- I had AT&T internet service at my old address and the speed was fair. I moved to a new address and it took them 2 weeks just to get my service running and the speed is poor. I called to up grade service it has been a week and no upgrade.

I have been on the phone at least one time a day and some times 3 or 4 times a day with no luck.
     
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AT&T is the worst company and cheat people
Posted by on
NORTHERN VIRGINIA, VIRGINIA -- "ALERT" and never fall into the trap of AT&T.
- The Sale Agent will promise you a lot of deals and rebates which you will never receive
- The customer service team will tell you that they have taken care of any of your need which will never be taken care of and noted down
- They will burden you with all sorts of additional payments making sure that they suck you completely
- And finally the worse part is even if you CANCEL your account, they make sure that they leave some or the complete account active to keep billing you for that part
     
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moneybags on 2007-09-07:
I thought the FCC took care of Ma Bell years ago. I finally got rid of my AT+T long distance when I that I was being charged for not making calls. No special plan or program, just the same AT+T we'd had for 25 years. I make all LD calls on my cell anyway.

Home service was Bellsouth, for phone and DSL. So what happens? AT+T bought out Bellsouth and I'm back with AT+T. Unfortunately, technology has not caught up here yet (Mobile, AL) and there is no service that provides phone, cable, DSL and cell phone in a package. I hate AT+T.
flabbergasted on 2007-09-30:
I am currently switching to Vonage. I am seriously reconsidering the need for a cell phone. Since it is soon to be illegal to use while driving... I can't imagine when I need the cell. I may just get a prepaid and keep it for emergencies. This whole venue has been very enlightening and helpful. Good to know I am not alone.
OnWatch on 2007-10-07:
AT&T is a big slam. I was made a total of 29 dollar's phone calls and my bill came to 49 dollar's. All kinds of assorted charges. My local Vorizon will charge me $5.00 to drop them and then I have to call AT&T. Another reason I want to drop them in a principal reason is how it has been discovered that they are cooperating with the government to supply with homeland personal information. That's all we have left to invade our privacy. Shame on them. I'm just going to bump us my cell minutes or better yet just use phone cards. We have a choice in the matter. We can make a difference as consumers.
acraftyb on 2008-08-19:
AT&T are the worst company in the world. Dishonest money grabbers - completely incompetent. Please please please avoid them.
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Telephone card
Posted by on
STEVENS POINT, WISCONSIN -- I purchased a telephone card 8-21-07 at your Target store in Stevens Point, Wi. I've purchased same in the past, no problems. It's an AT&T 600 minute phone card. My wife used some of the minutes and noticed the remaining minutes were limited to 200 in the state of Wis. I took the card back to your store and asked for a refund as the other 400 minutes are no used to me as we make no out of state calls. They refused citing the use of the card, no refunds available. I was given a card to complain as the sales girl advised, she agreeing with me that this is a ripoff. She advised I write your company to see if I can get a partial refund. I paid$31.64 w/tax and will use a third of the card or 200 minutes. Target had no notice advising the card had limitations on their display area. If such notice was advised I would never have purchased same.

Please forward me $20.00 for the 400 minutes I'll never use. If you want the card back please advise. I'll also send you a copy of my purchase invoice.
     
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Anonymous on 2007-09-07:
AT&T web pages say nothing about limitations in any state. On the card is a customer service number. Give them a call.
Ponie on 2007-09-07:
I agree with PB. Call that number on the back of the card. Something doesn't sound legit here.
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False promotion
Posted by on
DAVIE, FLORIDA -- AT&T offer me by phone a "combo":DSL, Phone service and the same package I had on Direct TV for $ 130. The operator name is Richard and this happened on 08/23 and 24-07. They connect DSL and the phone but Direct TV told me that my charges with that Company will be the same that I have already. So now I have to pay for the DSL and phone and the same old charges for Direct TV.

AT&T only said "we are sorry for the inconvenience".Can you believe that?

     
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ThinLazyAmerican on 2007-09-01:
AT&T has nothing to do with Direct TV.

Different companies, different strokes.

Your mistake was accepting a deal over the phone.

How informed or prepared to make a decision involving your finances were you during that phone call?

You made an emotional decision and that's the purpose of a sales pitch over the phone.

Consumers make snap decisions based on their emotions over the phone without knowing all of the facts.

Turn off the t.v, get off the computer, put the phone down and learn to think first before you act.

tnchuck100 on 2007-09-01:
I agree with Thin. NEVER buy anything on a phone call you did not make. Check my3cents before forking over any money to any company. Read the Terms & Conditions. Remember:
EDUCATION is what you get when you read the fine print. EXPERIENCE is what you get when you don't.
Anonymous on 2007-09-01:
Agree with both users.
Inca on 2007-09-01:
Both of you are right. I was a fool accepting that deal by phone but there are laws in Florida again that kine of tricks, so I send a complain to customer protection and cancel the deal with AT&T. Thanks for your comments.
ThinLazyAmerican on 2007-09-01:
Inca, from what you told us, I fail to see any tricks.

AT&T offered you a service, you accepted.

AT&T has nothing to do with Direct TV.

I am willing to bet you were confused because you did not know what was what and out of confusion you think you were tricked when you were not.

Make sure you pay your bills while you attempt to cancel the contract because if you don't, you will ruin your credit rating should your bills go to a collection agency!

Anonymous on 2007-09-01:
It was a sales tactic that is not uncommon at all and it is a "trick" and more like fraud!

Inca, good review and thanks for the information. I am also glad you got out of the deal with AT&T.
ThinLazyAmerican on 2007-09-01:
Lid, she never said got out of the deal.

There was no trickery involved.

Simple confusion by an ill-informed consumer making an emotional decision over the phone involving money.

People who use the word "Trick" are uneducated, ill-informed, perhaps confused, snap decision makers.

The word "trick" is not an all-purpose or universal word to describe everything that doesn't go the way a person would expect it to happen.

If I explained everything to you in detail and you zoned me out after a few minutes of lengthy detail, but you agreeded to my offer at the end of my sales pitch would you still consider it a trick because you failed to listen?

Anonymous on 2007-09-01:
Thin, "I send a complain to customer protection and cancel the deal with AT&T" Did I read this wrong?

I believe the confusion is caused by the sales person trying to make a sale. Been there, done that one.

While I agree with you that it was most likely was confusion, I can't agree just because someone uses a word that doesn't sound right to us that they are, "uneducated, ill-informed, perhaps confused, snap decision makers".

The way I read what he/she writes says she must be either of Jamaican or Cuban decent or just doesn’t have a mastery of the English language.

A “sales pitch” over the phone is usually read or rehearsed by a person who is in-between jobs, to young to get a real job or someone who can’t seem to do anything else, what ever.

When they go into their spiel or speech they are not listening to anything other than what they are saying, agreed?

If you want them to stop most of the time you must raise your voice or just hang up, agreed?

After you have listened to them you may have questions but the question you have may NOT be on the list of answers they have, agreed.?

The sales person becomes confused or just doesn’t listen, this is passed on to the person on the other end and what happens? Most likely the sales person does a “song and dance” around the question and then tries to do his/her job and “Close the deal.”

This is what I think happened, What do you think?
ThinLazyAmerican on 2007-09-01:
Yes, you did misread it. She never said she did get the contract cancelled. She said she sent a letter to cancel it.

You jumped the gun and assumed she had the contract cancelled when she did nothing but send a letter or she at least plans to.

I sold plenty over the phone and it's usually the customer who doesn't listen or doesn't know one product from the other.

Just because the consumer doesn't have all of the information he or she needs doesn't mean the salesperson is tricking the consumer.

Just as you believe and make assumptions, the salesperson can say the same thing and believe the consumer is smart enough to know or not Direct TV has nothing to do with AT&T.

Would you expect the salesperson on the phone to ask you if you knew the difference between a phone/internet company and a Satellite/internet company?

If you want to make a sale you can't go around asking people if they are dumb enough or not to know the difference between one product and the other.

If the consumer is listening the he/she can use their judgment and make decisions and ask questions rather than listen to what makes them feel good.

Can I force you to listen to something you don't want to hear? No, I need to make my pitch sound good enough for you to listen, but it's up to you to ask questions beyond the sales pitch, only then will you hear what you don't want to hear but you are listening because you are asking questions and using your logic not just your emotions to make decisions.



Anonymous on 2007-09-01:
OK, I really don't think I was making any assumptions just trying to be logical but if you insist and I'm sure there is a point here somewhere but I don't get it.

I guess you are saying you are a phone sales person? Didn't mean to step on your toes or anything.

What I do is make sure I am on the "do not call list" and I only tell them that once.
ThinLazyAmerican on 2007-09-01:
No, I'm not a phone salesperson. I'm sure I can sell you the Brooklyn Bridge though.

Anonymous on 2007-09-01:
Way to make friends Lidman.
*Brenda* on 2007-09-01:
I agree with Lidman. If the sales representative shouldn't have told her she could get a promotion if she couldn't. They did trick her into signing up for it by providing false information.
Anonymous on 2007-09-01:
I don't agree.
ThinLazyAmerican on 2007-09-01:
Brenda, the sales rep told her the charges would be the same because AT&T and Direct TV are two different companies.

What false information?!!

The sales rep told the truth!!!
Anonymous on 2007-09-01:
Thank you Brenda.

Pirate, STFU it's Saturday for God sakes man!

Thin, I already own the Brooklyn Bridge, but thanks for asking and I wasn't being mean, why are you?
Anonymous on 2007-09-01:
FYI Thin, you say “Direct TV has nothing to do with AT&T”
They may not be the same company yet but they do work together.

Direct TV and AT&T Expand Contract

Direct TV also has access to an AT&T wide-area networking solution that enables the company to effectively communicate with customers, employees, and business partners. A key component in that communication channel is the secure AT&T customer portal, AT&T Business Directâ, which provides operational efficiencies, including around-the-clock, online access to real-time reports on network performance and direct connection to trouble management systems. Use of the portal, allows Direct TV and its business partners to monitor the data network, troubleshoot potential problems and resolve issues quickly and easily.

http://www.directv-zone.com/news/direct-tv-and-at&t-expand-contract.htm
Anonymous on 2007-09-01:
Lid, why do you always have to start trouble with new members?
Inca on 2007-09-01:
Let me said to those who believe that there are no tricks. AT&T have a promotion on TV and they offered that combo:Phone line, Internet with DSL, AND DIRECT TV PROGRAMATION for $ 90. Because I already had a full programation with Direct TV I ask if AT&T can give me the combo with the same programation and the operator said YES but not for $ 90 but for $ 130. That conversation is taped. Because of that I said that is a trick.
Anonymous on 2007-09-01:
Good for you Inca!

Pirate, I am starting trouble with no one but you as always are and I bet you already have this person on your phony trust list. Now do what I said and STFU!
Anonymous on 2007-09-01:
You are so stupid!!!

ThinLazyAmerican is trusted by the following users...

PirateWithParrot






jktshff1 on 2007-09-01:
he** I agree with everybody
Anonymous on 2007-09-01:
There can be only one!
*Brenda* on 2007-09-02:
DirecTV told her the charges would be the same, probably after she called to complain about the bill being wrong. AT&T misrepresented the deal to her.
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Inhuman means of contact and terrible customer service
Posted by on
CORVALLIS, OREGON -- Look! at 7PM I am advised by a rude male person on the phone that my long distance account is $19 overdue. Is my case going to be a Supreme Court matter? So why can't I ask a question or two. I hang up. Next day I call the AT&T residential long distance service number to find out what's going on. You have to go through several tiers to get to a human voice. This voice is hardly able to speak English. I think it's the same rude man who called before. He does not respond to a question. He reads a script. Then, if you don't just pay the amount due, he cuts you off. The line goes dead. I try again. Cut off twice. I am at a loss to find out how my $2 a month charge for long distance service (poor man's rate) got to be $19 overdue. No one will tell me. I won't pay till I find out.

Chances are a change in my bank's credit card caused a problem. But I May never know. AT&T where is your "humanity" in a trivial matter like this. Perhaps another company can talk to me about little matters.
     
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moneybags on 2007-08-03:
Be careful. I made NO calls on my AT&T for about 3 months. They charged a $15.00 "service fee" and woldn't explain other than to say it was for service. I cancelled AT&T and all long distant calls go through my cell at no extra charge.
Ladderman on 2007-08-12:
Get digital phone from your cable compay.
flabbergasted on 2007-09-30:
Run from AT&T as fast as you can!!!!!!
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Outsourcing of customer service
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I am outraged that AT&T seems to have outsourced their customer service. I just tried to get some questions answered by calling their 800 number. In the past, I was always pleased to speak with a cordial, English speaking representative. Today, however, I got a non-native English speaker. I had to repeatedly ask him to repeat himself, as I had great difficulty understanding his very thickly accented English. Although I tried very hard not to let my exasperation become evident, it must have, because he quickly became highly offended and verged on rudeness in his replies. Companies who are outsourcing their customer service need to remember that a large portion of the population are aging Baby Boomers with all the attendant hearing problems. Decreased hearing along with trying to understand very thick foreign accents over the phone can quickly sour us on these companies.
     
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bho55 on 2007-01-09:
It's apparent that a lot of companies are doing this now. When I call DELL I get a person named "joe" who totally does not speak English very well and hard to understand also. I'm sure they tell them to use English name, because you can't understand or pronounce their 35 syllable names anyway.
Sparticus on 2007-01-09:
This is the reason why I won't buy another Dell...
Followthisbeat on 2007-01-10:
Why would any company set up a call center in the US when it's soooooo much cheaper to do it in another country like india. Who cares if you cannot understand a world there saying and they cannot help you because they cannot understand a word your saying either, there making money, sint that all that matters anyhow?
beanbagbritches on 2007-01-11:
It really IS bad that they're sending American jobs to other countries. It's even worse than these ppl can't speak clearly in English and that the CUSTOMER has to suffer for it. It's not the foreign person's fault. It's not the customer's fault. It's the CHEAP-A$$ company who is trying to save a buck by screwing everyone over. *sigh*
lotatravels on 2007-01-24:
I for one will not deal with any American company which outsources their customer service dept. Lucky for me I live in a small community that offers all the services I need...phone, cable, internet, mobile phone, etc. I know when I call customer service I am getting an American that lives I'm my area!
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Customer Service Lies
Posted by on
I cannot believe the number of ways that ATT cust service has lied to me. They owe me a large refund and each time I call they tell me the check has been cut and it is on the way. A month and a half later I have been give many stories that don't agree, several dates that the check was sent, and mailing times of 2 weeks to 30 business days. Now I now the Post Office isn't that slow. They even had time to send me an updated statement that took about 3 days.

Do Not do business with this company, their customer service will pretend not to have your account and in the next breath tell you a series of lies about what is happening to the account they don't have a record of. They will not give you anyone who can give a real answer, they just say wait 2 more weeks, or 30 days. There are no alternate numbers. No one to call for resolution.

They will not help you, they will not provide quality customer service. Do not use ATT
     
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Ferngully on 2005-08-10:
I think they're ridiculous.
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AT&T's call centers are HORRIBLE!
Posted by on
Not only do I have to wade through a huge automated message board to finally get a person, but when I do, it's to someone in India in a call center that can't actually do anything directly about my complaint. (I've actually called the customer service number 5times in the last 3 days and every time it's been answered in India).
I've had AT&T for 12 years as our international plan. We moved, they didn't' move our plan and our billing came to triple the normal amount it has in the past. It's obvious that the plan was never transferred. After going through a list of the billing itself "Did you use a phone card"?? (NO) "it must be a porn number" (LOL, it was my MOTHER'S NUMBER)--I was told I'd have to talk to a supervisor. Well, there are NO supervisors available whenever you call AT&T anymore. You are told they will call YOU within "24 hours". This was at least 3 days and 4 calls ago.
The outstanding credit they owe us is close to $250 and I'm sure if I can get someone that knows what they are doing on the phone, I can get this resolved.
In the meantime, I've swtiched to my local company for EVERYTHING. I know I can walk into their building if need be and talk to someone that can fix my problem.
The call centers AT&T are using are lousy; the connections are lousy, the people difficult to understand on the other end of the phone and the lack of supervisors to actually DO something is just plain bad business.
They've lost a customer they had for a long time.
     
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LATAS on 2004-10-01:
Wait, you got a human???
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Overcharged international calls
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TEXAS -- At the end of March 2003 I signed up for AT&T long distance service. Part my plan included international calls to the UK for 9 cents a minute. When I received my first bill I was charged over 30 cents a minute for all of my UK calls not 9 cents a minute as I was promised. The overcharge came to roughly $35. I called and spoke to a customer service rep who assured me that the problem was the fault of AT&T and my account would be adjusted immediately. When I received my next bill at the end of May 2003 it showed that I still owed this extra $35. The account had not been credited at all. I called again and was promised again that the account would be credited as soon as possible. Then, I began to receive collections phone calls regarding this $35 worth of unpaid charges on my account. I called most recently at the end of May to try to resolve this issue once and for all. It was then that I was told that if I did not pay these charges I may be credit reported. I have perfect credit so this really, really upset me.

However, each and every customer service rep I spoke with said that this was a known problem within the system and I was not the only one who had been overcharged for international calls during that particular time frame. But, during this last conversation the customer service rep told me that there was nothing they could do to prevent my account from going into further collections and ultimately being credit reported for AT&T's mistake. Each time I call there is no new activity on the account, i.e. an adjustment for the $35 overcharge. It is as if they are doing absolutely nothing about the problem and in the meantime I and my credit will suffer as a result.

PS. according to one CSR over 1500 accounts have been overcharged for this exact same thing and he happily reported that some people weren't even aware of it.
     
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Anonymous on 2003-06-20:
Did you know that you can avoid these kinds of large company scams by simply doing some online research? A great place to start researching is a web site called CallingAdvice.com. They have a rate calculator which lets you find the cheapest rate (cheaper than the big name companies) from a reliable and honest smaller company.

Hope that this is helpful!
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The worse customer service in the world
Posted by on
AT&T continues to have the worse customer service of any major company I have dealt with. For simple billing question there is no after hour service. During normal business hours you will remain on hold for at least 30 minutes. There systems are not integrated. If you call with a phone question and then need to ask an Internet Service question you will be transferred and inevitably dropped in which case you will call back and stay on hold another 30 minutes.

I'd switch companies in a heart beat if there was another choice. AT&T you should be ashamed.

     
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Anonymous on 2007-11-06:
We felt your pain. We had AT&T long ago. After calling their CSR dept I found I was in a maze of button pushing. No humans, just choice after choice and choice. Even pushing (0) a number of times I could not escape the maze of menus. I ported everything over to Cox and have never looked back. AT&T called long after we left and wanted us to come back to the "New AT&T". I asked the CSR if he would do a three way call to their 800 support number and if I got a human within five minutes I would think about going back. We are still with Cox as it was over 20 minutes and still no human came on the line. (VH)
msnanny on 2007-11-06:
I have excellent service with AT&T and have had for many years.
Fedup-Timeout on 2008-02-23:
dbeadle42 & superbowl, you aren't lying. I've had nothing but problems since AT&T "merged" with the Bell company, or should I have said, since AT&T gobbled up all the "Baby" Bells after buying out most of the other companies. I'm very disappointed with how everything changed after this take-over. Customer service is a complete joke, that is, unless you're fortunate to reach one of the original Bell representatives instead of the very rude, unhelpful, nasty AT&T reps.
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