CARNEYS POINT, NEW JERSEY -- Someone from a prison has been calling my house collect in error. We do not accept these calls, instead we hang up.
AT&T has sent bills for reflecting these calls are one minute long. Upon spaaking ... read full review1 Replies - Latest reply on 03/25/2005
I am pleased, albeit minimally, to hear back from the Better Business Bureau that AT&T did not deign to reply to their inquiry of my complaint, either.
I was enrolled in a long distance service provided by AT&T, where I was billed for long distance service, paying only for time spent calling long distance. however, when I received my last bill, charging me $24.00 a month, just for access to (NOT TIME USED) long distance I immediately cancelled this service and I am advising everyone else to do the same. As it is cheaper and more convient to use a cell phone. I always kept a credit on my account. This is cause for a class action law suit. IF ANYONE IS INTERESTED IN A CLASS ACTION. WILL POST INFO LATER2 Replies - Latest reply on 10/28/2006Add reply
For full details please refer the information contained in my profile. Thank you. Add reply
MAINE -- Just an update..... STILL have yet to receive the return shipping label... I refused to pay for the first installment (of four) for the cheap incomplete phone... still getting emails from my AT&T complaints ... read full review1 Replies - Latest reply on 10/04/2004
WEBSTER, TEXAS -- I dropped this company three years ago. I moved and changed my phone number as well since then. they still send me bills and statements, from My Old phone number, at my new address, Still haven't figured that one out. I have called them, e-mailed them and written them, Still the bills continue. Every time I try to do things , even with my credit , I get questioned as to why I tell them One phone number , yet with A t&t I still am listed with my old phone number: 281-486-1012, I no longer have this number, and it seems they never assigned it to any one else, because they are still billing me for long distance. Talk about Bad record keeping, this stupid company takes the Cake1 Replies - Latest reply on 09/10/2004Add reply
AT&T Long Distance
I did have AT&T long distance at home. We have a Nextel plan for long distance so the home phone is not used. The wife made a short call from home (?) and the bill was $17.00 for a 12 cent phone call. ... read full review3 Replies - Latest reply on 07/10/2004
ALTOONA, PENNSYLVANIA -- I am highly upset with AT&T's new monthly/quarterly billing. I spent well over an hour on the phone with them and have not been able to resolve my billing problem. I made 1 (one) long distance call between dec 17 and mar 17 and have been charged almost $27 in service charges! AT & T refuses to credit these charges unless I sign up for a calling play for $.25/min. I told the customer rep and his supervisor I had no problem paying for the call I made ($14.52) but was not paying the additional $27 in their new service charges. I have switched my long distance service to Verizon and filed a complaint with the FCC against AT & T. I hope others file a complaint also. I have a cell phone with free long distance, I do not need to pay a long distance company almost $42 for making one phone call in 3 months!5 Replies - Latest reply on 04/12/2004Add reply
CALIFORNIA -- AT&T keeps adding charges on my regular phone bill (which is not AT&T) for long distance, when in fact, I specified that I do NOT want a long distance carrier. Every month I call them to remove the charge and remove me from their bogus subscription, and every month, there they are AGAIN, with an even bigger charge! I'm so fed up with AT&T and their bogus charges that I'm on the verge of cancelling my land line all together.1 Replies - Latest reply on 04/25/2004Add reply
PORTLAND, OREGON -- I first entered AT&T wireless retail store and because they were grossly understaffed I had to leave after waiting more than 20 minutes without any help. I made the mistake of returning and purchasing a Go Phone and I was instructed to call a specific number to activate service. I was put on hold for more nearly an hour when I called! Then to top things off when my call was finally answered I was informed I had called the wrong AT&T number and would have to wait to be transferred! Eventually they activated my phone and told be I could start using it in 1 hour. But it took more than 16 hours for them to activate.Add reply
Lied to by AT&T Reprentative
ALABAMA -- About a month after setting my long distance, local toll, and DSL service with BellSouth, an AT&T representative called me. He stated that BellSouth no longer provides long distance and that BellSouth ... read full review2 Replies - Latest reply on 01/12/2004
AT&T has no customer service
BANGOR, PENNSYLVANIA --
I'm pasting the letter I have sent numerous times to AT&T with no response. This is so frustrating.
To Whom It May Concern:
On several occasions I have tried to contact your company, ... read full review1 Replies - Latest reply on 01/06/2004
Send letters to:
2 Replies - Latest reply on 07/06/2005Add reply
David W. Dorman
Chairman and CEO
One AT&T Way
Bedminster, NJ 07921-0752
Maybe, if he gets snowed with mail, he'll listen.
Poor Customer Service
INDIANAPOLIS, INDIANA -- When a call to Mexico that we did not make showed up on our local SBC bill, I called ATT. After seemingly endless menus, I finally got through to a real person. She said she couldn't do anything because ... read full review1 Replies - Latest reply on 11/18/2003
GEORGIA -- When I was approached by AT&T to connect with their one rate plan, I specifically asked the solictor 3 times, "Will there be any further charges, taxes, etc.," in other words, how much will the bill be? I was told 49.95. I agreed, and the very first bill was 100.02. Upon calling, I was told I had to pay a month in advance. (I already had paid the month in advance on unlimited long distance). The following 3 months, the bill became higher and higher. Finally, after calling 3 times complaining, I switched back to Bell South (same plan) less "fees", in October. I have not paid the AT&T bill yet, as I called and asked them to deduct my advance payment, and let me know what, if anything, I owed. The person with whom I spoke gave me a 10.00 credit, and I have not received a corrected bill yet! Add reply
CALIFORNIA -- AT&T sent me a bogus billing for long distance calls. I have had the same long distance carrier for 3 years, then out of the blue ATT sends me a months worth of long distance bills that are exactly the same as I paid my LD carrrier. I have tried 5 phone calls (over 4 hours of time) trying to resolve this with ATT to no avail. They now have a collection agency calling me and harassing me over this and I am totally fed up. I am going to discontinue my wireless business with them over this stupid billing which will hurt them much more than trying to collect $42 that is theirs to collect. They have the worst customer service in the world!!!!!!!!!!!!!!!!!!Add reply
POMONA, CALIFORNIA -- Western University of Health Sciences had a 3 year contract with AT&T to carry all of our long distance services. The last year of the contract was the worst. We were charged back billing for two years ... read full review3 Replies - Latest reply on 06/17/2002
APACHE JUNCTION, ARIZONA -- I received my AT&T telephone bill this morning and discovered I had been charged .37 per minute instead of the .07 per minute I was suppose to receive. I called customer service and she said she could sign me up. I said I was already signed up. She said that obviously it wasn't done correctly and she would do it. After she signed me up for the .07 per minute plan I asked her to credit the latest bill to reflect the proper amount. She had me on hold several times and finally came back and said there was nothing she could do. I finally was fed up and just canceled my long distance all together.Add reply
Poor customer service
HOUSTON, TEXAS -- In June of this year I called AT&T customer service to have my phone line disconnected because I was moving. I had two lines with AT&T and both consisted of local, local toll, and long distance service. ... read full review1 Replies - Latest reply on 12/19/2001
STRUTHERS, OHIO -- Imagine my surprise when checking my bill and read item 3 $1.50 billing charge. Shame on you.
To help keep me as a potential future customer, I would like the following:
This should be covered by ordinary operating expenses. I find this decietful and think you should reconsider this practice
At the very least I would like a response from your company regarding this incident. Thank you for your time.